POWL 'Query Name is already open in another session'

Hi there,
Our users are constantly getting the following error message when using POWL's in the Portal.
Query <Name> is already open in another session' (POWL 016)
The error occurs when a user tries to refresh a query and the query is locked in another session (ENQUEUE_EPOWL_QUERY_EDIT Exception foreign_lock).
There are various root causes to why this error happens, system, application, communication etc. The one I am seeking help on occurs when the user abruptly terminates the browser session (forced or unforced) and the orphaned session is unable to close properly leaving the POWL query locked.
We are currently informing the users to
1.) close all windows and reload the worklist.
and in certain circumstances
2.) log off and log on again
The above workaround doesnt always solve the problem. We are reluctant to give users access to SM12.
Has anybody encountered something similar, if so were their specific settings, notes, code etc. which needed to be implemented?
Cheers
John P

Try the following steps
Please implement the note 1836401 and the prerequisites 1873487,1902580 .
Identify the POWL Query name and set the refresh type as: 'refresh on every LIST VISIT'.
Important: Run the report POWL_D01 and remove the result list of your POWL
Application ID, it#s very important because the cache would still contain the old refresh type and will not recognize the new refresh type, please run the report at first for one user ant test the behaviour, if it works run it for all other user
Pass the application parameter REFRESHA with value X to your POWL application. After that retest your issue, it should work. if not implement the note 1975395 and its prerequisites and test again
Best regards,
Robert.

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