PP CS6 does not recognize the mp4 format!

I am used to CS6, and usually have no problem importing any high-quality video format. My hubby and I have the exact same computers and same desktop Adobe apps.
We recently changed computers, and now his desktop PP CS6 will not recognize an mp4 file, yet my desktop PP CS6 does!
How can I get the PP to recognize an mp4? And why would it recognize on one machine, yet not the other?
Help ASAP, if possible! Thank you!

Hi Muchness,
How can I get the PP to recognize an mp4? And why would it recognize on one machine, yet not the other?
Check out this FAQ: FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?
Thanks,
Kevin

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PP CS6 does not recognize the mp4 format!

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