PP CS6 give "general error" when importing MXF files

Hi there,
I'm a videographer at a school and they recently purchased CS6 for me to use to edit footage. I shoot on a Sony PXW-X70.
However, anytime I attempt to import using Media Browser (or the input feature) any files from the camera, PP gives me an error (seen below).
The camera outputs XAVC files wrapped as MXF. I've tried importing files from this camera as well as from a Sony F5 and both sets of files don't work. I got the F5 files to import, but they don't play. However, I have also tried importing footage from a Canon XA10 and they did import correctly. So, it clearly has something to do with these MXF files.
I also downloaded a trial of PP CC and it imported the MXF's no problem. Adobe's literature seems to say that CS6 should import the MXFs without a problem.
Any thoughts?

Hi Brian,
Thanks, Kevin.
Interestingly I tried a live chat with Adobe and they definitely told me the support cycle ended for CS6 and I'd basically have to ask a question on the forums here. But I'll try again and say it's an installation issue.
I'll let you know how it goes!
Yeah, you have to be very literal about it being an installation issue. If you still get the runaround, let me know and I'll have an agent contact you.
Thanks,
Kevin

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