PPP LCP Send Termination Request [User request] - ...

Had this problem now for a very long time, and recently came back in touch with it after I was forced to use my HH5 as my TPLINK ADSL router got bricked. 
The problem only persists when using any BT issues router whether it be a HH3-5. 
The event log is filled with firewall packet loss and blocked entries which I understand that is the firewall doing it's job which is fine. The line that keeps popping up is the one in the title of this thread (PPP LCP Send Termination Request [User request]) this pops up every time the connection drops.

this was raised before  https://community.bt.com/t5/BT-Infinity-Speed-Connection/PPP-LCP-Send-Termination-Request-User-reque...
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Similar Messages

  • PPP LCP Send Termination Request [User request]. C...

    In a nutshell, my Infinity has been a nightmare since initial installation in August 2013, characterised by dropouts and drops in speed caused by DLM activating. The problem has got worse since upgrading to Infinity 2 and the HH5 (from HH3). checking the event log, the drop outs are ALWAYS preceeded by the message :  PPP LCP Send Termination Request [User request]
    I have had four engineer visits, none of whom have detected any line faults. 
    I am paying for a premium service that drops out without any good reason anyone has been able to explain to me so far. 
    I have tried using the HH5 as router only with the originally supplied Openreach modem but this has made no difference, I still get these random dropouts. 
    What does this error message mean?
    I am happy to invest in my own own router  or VDSL modem/router if this could improve the situation. 
    I am more than willing to downgrade to ADSL 2 and pay a more appropriate price for an unstable service!
    If a moderator reads this, please invite me to contact you as this is a protracted problem that has been going on for nearly 18 months without resolution. 
    Solved!
    Go to Solution.

    There are more questions than answers!
    Nine hours of line stabilty following three weeks of hourly disconnections and resyncs has now resulted in a drop in IP profile from 61 mbps download at its peak, to 48 mbps now. The attached screenshot was taken over a wired conection.
    The only saving grace from the HH5 was that it provided wireless speeds close to the wired ones. The HH3 seems to drop about 6mbps on a wireless connection.  I am willing to put up with this for the sake of a more stable connection. I am also willing to put up with the lowered IP profile for the same reason. I was always told that my line couldn't support more than 56 mbps down anyway. 
    I am a kilometre from the exchange, and my cabinet is right outside it, so I am copper pretty much all the way from the exchange. I always suspected that the faster Infinity 2 speeds may prove too much for my antiquated line.
    Assuming the improvement in line stabilty continues (experience tells me not to hold my breath), does anyone know of a router that can provide a stable connection AND decent wireless speeds? The BT supplied equipment just isn't doing it for me!

  • PPP LCP Send Termination Request

    On HH5
    According to VDSL my line held up for 11 days
    And then, 2 days on the trot, this sort of thing happens
    03:56:45, 29 Dec. (14179435.000000) PPP LCP Send Termination Request [User request]
    10 seconds later, back up again.
    03:56:55, 29 Dec. (14179444.910000) WAN operating mode is VDSL
    It was at 03:56 in the morning, I am not using, my PC is OFF!
    What is [User request] when it's not ME!
    Lines 1-12

    Hi David
    Could there be festive lights near the line / indoor or outdoor ?
    Flashing lights can be especially  troublesome this time of year.
    If not, I'd raise  fault & see if the line checks come back with anything that might need an openreach visit.
    https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
    Also check if there is anything up locally with openreach's new checker tool.
    http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
    If the test come back with no fault found;
    Then possibly research using a openreach modem with the hh5 or get a 3rd party non-bt all-in-one.
    These are the two main fixes people use on here for the hh5's mischief.

  • PPP LCP Send Termination Request /Noise level

    what is PPP LCP Send Termination Request ? I seem to be getting PPP LCP Send Termination Request evry evening around 19:00  ?
    Would also be usefull to understand  what is considered a good  DSLnoise margin and what is bad. 
    DSL noise margin: 27.00 dB upstream, 5.80 dB downstream
    I want to be connected to my game server whith my original ping of 15.

    Looking into it I think it was a firmware update as this has changed.
    21:02:10, 05 Feb.
    (210907.670000) Admin login successful by 192.168.1.66 on HTTP
    21:01:46, 05 Feb.
    (210883.750000) New GUI session from IP 192.168.1.66
    20:33:07, 05 Feb.
    (209164.510000) New GUI session from IP 192.168.1.66
    18:20:10, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61596-​>157.56.124.57:443 on ppp0)
    18:20:10, 05 Feb.
    BLOCKED 1 more packets (because of First packet is Invalid)
    18:20:09, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61596-​>157.56.124.57:443 on ppp0)
    18:15:26, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61585-​>68.235.18.8:5222 on ppp0)
    18:15:26, 05 Feb.
    BLOCKED 1 more packets (because of First packet is Invalid)
    18:15:25, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:61585-​>68.235.18.8:5222 on ppp0)
    18:03:24, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:53293-​>185.45.5.50:443 on ppp0)
    18:02:56, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:62448-​>54.208.223.208:443 on ppp0)
    18:02:52, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:53293-​>185.45.5.50:443 on ppp0)
    18:02:51, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:62448-​>54.208.223.208:443 on ppp0)
    18:02:50, 05 Feb.
    (200147.260000) CWMP: session completed successfully
    18:02:46, 05 Feb.
    BLOCKED 1 more packets (because of First packet is Invalid)
    18:02:49, 05 Feb.
    (200147.020000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
    18:02:45, 05 Feb.
    BLOCKED 2 more packets (because of First packet is Invalid)
    18:02:45, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:62448-​>54.208.223.208:443 on ppp0)
    18:02:41, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.66:53293-​>185.45.5.50:443 on ppp0)
    18:02:41, 05 Feb.
    BLOCKED 1 more packets (because of First packet is Invalid)
    18:02:41, 05 Feb.
    OUT: BLOCK [65] First packet is Invalid (TCP 86.158.217.0:46260-​>185.31.18.166:80 on ppp0)
    18:02:41, 05 Feb.
    (200138.760000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
    18:02:41, 05 Feb.
    (200138.750000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
    18:02:34, 05 Feb.
    (200131.310000) WAN operating mode is DSL

  • PPP LCP Send Termination Request - was this ever r...

    So after 3 and a half months, finally Infinity is installed.
    Many thanks to forum mods for pushing this through.
    And 7x the ADSL speed, at 20MB/s. Awesome.
    Predictably, however, all is not rosy.
    Between every 2 and 8 minutes, the VDSL modem (HomeHub5) drops the line and reconnects. Which is a bit useless as any streaming video drops, and browser sessions get the futile 'your broadband is broken' page.
    I note from t'internet this is a known problem with BT stuff since HH3.
    Is it not yet fixed? What can I do?
    Each disconnect is preceeded with this log message:
    16:59:06, 08 Mar.( 1537.800000) PPP LCP Send Termination Request [User request]
    And when this occurs, the light goes orange for a few seconds. The speed remains the same after reconnect.
    1. Product name:
    BT Home Hub
    2. Serial number:
    +068343+NQ33827646
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 08/03/14
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    0 days, 00:06:23
    6. Data rate:
    1238 / 21601
    7. Maximum data rate:
    1398 / 21720
    8. Noise margin:
    6.3 / 6.3
    9. Line attenuation:
    0.0 / 31.7
    10. Signal attenuation:
    0.0 / 26.3
    11. Data sent/received:
    4.8 MB / 24.1 MB

    One of the features they introduced in the HH5 is to reboot the router if the sync changes, to keep the IP profile in line with the sync speed. Oops
    To say thanks for a helpful answer, please click the white star

  • Regular disconnects (PPP LCP Send Termination Requ...

    Hello,
    I have a BT Home Hub 4 and it is disconnected very frequently.  There are no current problems with BT based on the checker where you enter your home phone number.  Here a summary of this afternoons activity from the logs...
    15:46:57, 08 May. ( 3456.250000) PPP LCP Send Termination Request [User request]
    14:28:53, 08 May. (26480.080000) PPP LCP Send Termination Request [User request]
    14:13:19, 08 May. (25546.360000) PPP LCP Send Termination Request [User request]
    13:47:57, 08 May. (24024.080000) PPP LCP Send Termination Request [User request]
    12:36:51, 08 May. (19757.890000) PPP LCP Send Termination Request [User request]
    12:20:47, 08 May. (18794.150000) PPP LCP Send Termination Request [User request]
    For info here's the version etc. of the home hub:
    3. Firmware version:
    Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 03/05/14
    4. Board version:
    BT Hub 4A
    Any thoughts?

    just there are numerous post on the infinity board
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Router resetting line - PPP LCP Send Termination R...

    Well, it seems  that this problem has not gone away despite BT trying to bury it.
    I get a disconnection on average once a day with this message (PPP LCP Send Termination Request [User request]), sometimes more.
    I have tried 3 different HH5s, and an engineer has visit twice and given my line a clean bill of health.
    I have borrowed another VDSL modem and this problem doesnt occure and is rock solid, so by a simple process of elimination, it must be an bug (or remote management "feature") causing this. Googling around I still see many people are having this.
    If there is a hardware bug with the HH5, I can see that BT do not want to recall tens or hundreds of thousands of HH5s (hence denying there is an issue.
    If it is software, then should be relevively simply to fix and download a firware update.
    Any help appreciate

    1. Product name:
    BT Home Hub
    2. Serial number:
    +068543+NQ40336952
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 08/05/14
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    0 days, 12:00:51
    6. Data rate:
    6183 / 31867
    7. Maximum data rate:
    6291 / 35478
    8. Noise margin:
    6.2 / 6.0
    9. Line attenuation:
    0.0 / 26.2
    10. Signal attenuation:
    0.0 / 23.3
    11. Data sent/received:
    2.7 GB / 2.7 GB
    12. Broadband username:
    [email protected]
    13. BT Wi-fi:
    Yes

  • PPP LCP Send Termination Request [User request] (F...

    Hi there i know some people have been having issues with the PPP LCP drop on the HH5.
    well after months of hassle its been fixed Matt from openreach turned up yesterday spent 3 hrs laying a new line all the way to the cab and we both sat there and watched it drop.
    after some phone calls to the helpdesk he decided to try something else.
    Removed MK2 face-plate and installed New MK3 23 hrs up-time not a single drop and it increased my max rate from 83 to 90 and upstream from 22 to 24.5.
    it seems the Mk2 face-plates have issues with bad CAPs.
    anyone with the problem i recommend a MK3
    Val

    No one truly knows what is the cause.
    I've been experiencing this since January 21st - Prior to that I had a stable connection. I do truly think BT did "something" back then as I wasn't the only one reporting this in January there was a large thread back that month discussing it.
    I also ruled it out being a Home Hub issue as a modem one. As I have had in total 1 new ECI Modem, A HH3A, HH3B, HH4A and now a HH5A.
    All would disconnect regardless. I could time when the Home Hub would drop. The HH3A would disconnect every 2 weeks exactly, HH3B every day, the HH4A every 3 days and the HH5A is very sporadic I achieved my longest uptime of 6 days recently but it decided to go off on my HH5A with the intergrated modem. But if I use it with my external ECI Modem, it goes off every 2 weeks exactly. I can't understand these strange behaviours.
    Like I said back in January before the 21st I didn't have issues - I only started getting them when others were reporting it that month so is it a coincidence? Nah. But no one knows for sure the cause. I do personally think it's a symptom of a many possible issue - Basically it may pop up for different underlying problems and display the PPP LCP Termination Request message.
    I had it happen again earlier this evening. I'm not surprised anymore I just expect it to happen now.
    8 Months I've put up with this and still no closer to a solution despite multiple engineers and supposed fixes - Don't be surprised this will get brushed off as it looks like it's not possible to fix. Then again I do think there's a fix but it maybe too complicated for BT to figure out what's causing it...I wished it was THAT simple.
    Fingers crossed one day there will be a solution as it's pretty laughable 8 months on me and others are still suffering this.
    Sorry for the long message but when I see stuff about PPP LCP Termination Request threads on here I got to add my long complicated analysis to this as I've pretty much been there since the beginning but non the wiser to it like many others. 
    Mark.
    *This is my signature...it's a bit boring*

  • PPP LCP Send Termination Request [Peer not respond...

    Just an easy one.
    What does the 'Peer not responding' bit mean, from the subject.
    Cheers

    DavidCo wrote:
    After all, even if there is a non-reponsive peer, that is not a reason to disconnect.
    It is actually. Which is why it is disconnected.
    PPP LCP termination
    It is recommended that the Access Concentrator occasionally send LCP Echo-Request packets to the host to determine the state of the PPP session, so that the Access Concentrator can determine whether the host has terminated without sending an LCP terminate request packet
    When LCP terminated, the host and Access Concentrator MUST stop using that PPPoE session. If the host wishes to start another PPP session, it MUST return to the PPPoE Discovery phase.
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

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    =================================
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    file="smpclient.cpp:2348">
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    file="tsconnection.cpp:340">
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    file="tsconnection.cpp:340">
    <![LOG[Cannot connect to http://server.int.domain.com SMP root share]LOG]!><time="09:27:37.468-120" date="03-14-2014" component="OSDSMPClient" context="" type="3" thread="5984" file="smpclient.cpp:1754">
    <![LOG[ClientRequestToSMP::DoRequest failed. error = (0x80004005).]LOG]!><time="09:27:37.468-120" date="03-14-2014" component="OSDSMPClient" context="" type="3" thread="5984" file="smpclient.cpp:1882">
    <![LOG[Request to SMP 'http://server.int.domain.com' failed with error (Code 0x80004005). Trying next SMP.]LOG]!><time="09:27:37.468-120" date="03-14-2014" component="OSDSMPClient" context="" type="2"
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    =======================
    IIS log:
    =======================
    172.20.0.xx CCM_POST /SMSSMP/.sms_smp op=KeyInfo 80 - 172.20.6.yy SMS+CCM+5.0+TS 200 0 0 2281 2
    172.20.0.xx CCM_POST /SMSSMP/.sms_smp op=RootShareInfo 80 - 172.20.6.yy SMS+CCM+5.0+TS 200 0 0 4088 29
    172.20.0.xx OPTIONS /SMPSTORED_39C7CA32$ - 80 - 172.20.6.yy Microsoft-WebDAV-MiniRedir/6.1.7601 200 0 0 206 19
    172.20.0.xx PROPFIND /SMPSTORED_39C7CA32$ - 80 - 172.20.6.yy Microsoft-WebDAV-MiniRedir/6.1.7601 405 0 0 1496 1
    172.20.0.xx PROPFIND /SMPSTORED_39C7CA32$ - 80 - 172.20.6.yy Microsoft-WebDAV-MiniRedir/6.1.7601 405 0 0 1496 1
    ======================
    Allow clients to connect anonymously enabled on DP
    On SMP file share permissions enabled for everyone
    Any suggestions where to look?

    Hi,
    Please try to access
    \\server.int.domain.com\SMPSTORED_39C7CA32$ using Network Access Account from the workstation you working on.
    Best Regards,
    Joyce Li
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

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  • Request User State Store Fails with error code 0x00004005

    I am trying to get a machine refresh working in SCCM and am running into a road block with the user state migration. The Task sequence hits Request user state store and then fails. In the logs on the machine it shows it downloads the cert from the SMP but it fails to verify the cert. The thing is that this was working and then stopped for no apparent reason. I have added a second SMP and it has the same issue so its got to be something environmental causing this. I have found no references to the errors I am recieving that relate to the issue so I am stumped. We have a SCCM 2007 site in mixed mode. The error log is:
    The task sequence execution engine failed executing the action (Request User State Storage) in the group (Capture User Files and Settings) with the error code 16389 Action output: ployment\osdsmpclient\smpclient.cpp,1743) Request to SMP 'ATXFREPSMS01.NA.atxglobal.com' failed with error (Code 0x80090006). Trying next SMP. FALSE, HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,1698) pClientRequestToSMP->Execute(migInfoFromMP.saSMPs), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,2713) ExecuteCaptureRequestToSMP(migInfoFromMP), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,2755) ExecuteCaptureRequest(), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\main.cpp,72) OSDSMPClient finished: 0x00004005 Failed to verify certificate signature for 'ATXFREPSMS01.NA.atxglobal.com' (0x80090006) ClientKeyRequestToSMP failed (0x80090006). ClientRequestToSMP:oRequest failed. error = (0x80090006). Failed to find an SMP that can serve request after trying 4 attempts. ExecuteCaptureRequestSMP failed (0x80004005). ExecuteCaptureRequest failed (0x80004005).. The operating system reported error 16389:

    Hi
    I am getting the same issue.
    More info:
    The same task works ok for one client - an xp machine that was upgraded to vista sp1 using sccm but without usmt.
    If I send this machine a task which includes usmt and os deploy it works.
    On 2 other machines ( so far) , the request store fails with the same error  - 0x80090006. (one of them existing vista and the other xp)
    I have tried removing and adding the client from the domain but it did not help.
    Any idea?
    David

  • BBM pack is activated by vodafone but i am unable to send and receive friend request.

    I am using BB9220 and Service provider is Vodafone. BBM pack is activated by vodafone but i am unable to send and receive friend request. EDGE is written in caps on top right of the screen but messenger is not working. kindly help me out. 

    sahilnayyar wrote:
    I am using BB9220 and Service provider is Vodafone. BBM pack is activated by vodafone but i am unable to send and receive friend request. EDGE is written in caps on top right of the screen but messenger is not working. kindly help me out. 
    Hello sahilnayyar,
    Please perform hard reset by pulling the battery while your BlackBerry is ON and reinsert again in a few seconds. Now try again to send or to received friend request/s. 
    Make sure the other user have sufficient BlackBerry data plan.
    Thanks.
    Good luck!
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

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