PPro Chat Support Closed?

Just curious what the hours of chat support are? Or are we limited to how much chat support we get with our subscription? I know it says Monday - Friday, 5am - 7pm PT. However I am not able to access chat support today because it says chat is currently closed. I wasn't able to access chat yesterday either for the same reason. Shouldn't they be open now? Tuesday 10:25am Central? Am I missing something? Thanks.

I do not know if this has any connection but last night they had a login problem where the could not recognize user email addresses, it is OK now but it might be related. Try again later.

Similar Messages

Why is Adobe Captivate Chat support closed?

It's 11:05 Am on Monday. Here's what the Chat link says, Open "Sunday 6pm—Friday 7pm PT Chat is currently closed". Time to wake up Adobe!

Apple have dropped support for pre-3GS because to pull of the features and performance in iOS 4.3 they had to develop just for the ARM7 chip, and not for the ARM6. They probably have a good sense of the number of people that have the older devices, and think it's ok to not update the software on those devices.
The same may be true for Adobe.
I am trying to find out how to make AIR 2.6 and AIR 2.0 live together in Flash CS5. If I work it out I'll let you know.

The website says chat support is available until 6pm on Sunday PT. It is 5:22 PT and there is a message saying chat is closed.

The website says chat support is available until 6pm on Sunday PT. It is 5:22 PT and there is a message saying chat is closed.

The website says chat support is available until 6pm on Sunday PT. It is 5:22 PT and there is a message saying chat is closed.

I cannot access my previous computer so need soeone at Adobe to deactivate the Adobe Acrobat XI Pro Serial Number. Chat is closed again today (or at least when I'm trying to acess it. How should I be contacting someone?

I cannot access my previous computer (as the School Technicians reformatted it before deactivating Adobe Acrobat XI Pro). What's the procedure to contact someone to help when chat is closed?

your post here and chat are your two options.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Text Chat Support

I accessed the Test Chat support window and I get the message:
Your chat has started in a new window
A support representative will be with you shortly
but I don't see a "new window" and no support rep is showing up.
Thanks

Dear Readers,
This thread, or topic, was transferred from the Skype for Computer: Mac message board to create its own new topic here. A link to this post appears where the post was originally added.
These types of questions can be answered and resolved only by Skype Customer Service. At the time of this posting, people have been reporting that the customer service website is experiencing intermittent issues. Please do continue to try again, using a different web browser, choosing a different path through the various steps.
Remember to look for a browser pop-up dialogue box if you are directed to start an instant message chat session with a customer service agent; when we have pop-up windows blocked, these need temporary approval.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
While this topic is now closed, as it is collecting various types of enquiries, please remember to create your own new topic or thread unless you are contributing specifically to the original poster's discussion. As our Community Guidelines refer to it, to do otherwise is called "hijacking" a topic.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Hi, i am having an issue with a basic motion scroll effect. I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me-, probably he didn't unde

Hi, i am having an issue with a basic motion scroll effect.
I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me…, probably he didn't understand what i wanted from him because english is not my native language, so a will try to be very, very clear about this one..
please note, that i am new to muse, this is my first project ever.
my idea is as following:
when the customer comes to our companies site, he just sees our logo on a white Background. the logo consists of, say, four elements. when the customer scrolls down, the logo starts to disassamble: first the first part of the logo flies out the left side of the site, then the second part of the logo vanishes down, then the third part of the logo flies to the right, then the fourth part of the logo flies to the top and out of the customers view. given what i have seen, it is possible to do that….
so…..
now i have the four parts of my logo imported as png files into muse and assembled them in design view to build our companies logo. I select every one of the four parts and go into the scroll effects tab left beside the layers tab. first i enter the same values for every one of the four parts: initial motion: 0x and 0x again for the left and right motion; key position ( t-handle) : 0px; final motion: 0x and 0x again for the left and right value.
now i hit "preview".: the logo is "pinned" at the correct position, i can scroll but the logo stays where it is. so far so good….
now i select all the four elements again and go to the scroll effecs tab. at "final motion", i click the down arrows and enter 1x. I hit Preview…
when i am scrolling down the WHOLE logo goes down…. so far so good.
NOW i want the first part of the logo to go down, THEN the second part to go left, THEN the third part to go up, THEN the fourth part to go right.
so i select ONLY the first part, go to the scroll motion tab, at "final motion" i click the left arrows, then i enter 1x.( the up-down value, i set to 0 again).. i hit Preview…
the first part of the logo goes left as soon as i start scrolling, the other three parts still go down at the same time…
NOW i want the second part of the logo to start moving, when the first part has left the scene, not at the same time as the first part.
SO I SELECT THE SECOND PART AND DRAG ITS T-HANDLE (KEY POSITION) DOWN TO, LETS SAY, 200PX. SO IT STARTS MOVING ONLY AFTER THE CUSTOMER HAS REACHED THAT POINT, RIGHT?
BUT WHEN I PREVIEW THAT ****, THE LOGO IS NOT TOGETHER ANYMORE, THE SECOND PART IS FLOATING ANYWHERE ELSE BUT WHERE IT SHOULD BE…..WTFF????
short: when i move the t handle, the initial position of the object changes. thats what i said to the adobe employee, but he said, that thats the expected behavior….
but if thats so, how can i have my four parts correctly together, so they form my logo, but with different t handles, so that they all start to move at different times??
Pleeease help me, i am dying of frustration here…..:( that behavior cant be right, right?
Thanks so much to everyone who actually reads this post and tries to help…….
All the best,
Niki Lapan

Thank you so much for helping,
But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
Anyway thank you very much for your time and effort!!!!

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

HT4613 But does new Apple TV HD support closed captioning?

Apple TV HD is new and small; but does it step forward software-wise to support Closed Captioning, and SubTitles?

It's a software issue plain and simple in my view (on AppleTV's side). I don't think the optical hardware is limited - it's unlikely Apple would have sourced a non-standard optical solution and seeing as they come with the ability to do better quality audio I'd imagine this does too.
Yes Macs support at least 24/96 over optical as I've just reattached my Mini to a Yamaha DSP to play some 24/96 studio masters from Linn.
Greg Jarvis wrote:
Wait a minute peeps - this isn't necessarily a problem with iTunes. AFAIK iTunes does support 24-bit output - if you play a 24-bit ALE audio file via optical out of your Mac, it's 24-bit audio as far as I'm aware.
I was under the impression that the issue is with the ATV optical output itself - it's limited to 16-bit.

Tips to Chat Support

Please don't tell a user that you're using the message board to resolve their issue.
Please ask for the entire error code.
Just because the word flash appears in the error code does not mean it's related to software. In fact, don't tell the user it's usually caused by an app attempting to use flash. It's more likely related to flash or solid state media. In this case, it would appear it's related to the camera/front sensor. I was having some slight issues with the sensor not sensing the brightness correctly but I attributed that to the case.
Also, the iTunes error code that I was receiving? Apparently it's more likely related to communication issues. Which apepars to be hardware related when the flash error code appears during the restore and hangs the restore so then iTunes returns with that particular error code.
Basically, I expect the tech support to be able to have some basic knowledge of error codes. Apparently it is a big secret though otherwise more people may fix their iphones themselves instead of paying Apple to do it. Such a huge secret their own online chat support cannot tell what could be causing an error code. In all honesty, I was planning on staying with an iPhone when I upgrade next and continuing to purchase the care plan. However, if their staff in the store is like their tech support, I'll jump ship and go with an android. Why spend the extra money when I'll probably end up having to be the one to physically fix my phone? I'm already not pleased with the idea of switching out my phone (it's been well protected in an otterbox and looks brand new) but if that's what the geniuses want to do, then I guess I am stuck with the solution.
Heck, I had no issues fixing my Blackberry when it was ran over by an ambulance.

This is a user-to-user technical support forum. You're not addressing Apple here. If you're having an issue with Apple Technical support, I'd suggest calling them back and asking for a supervisor.
You can also use the feedback link:
http://www.apple.com/feedback
You're also welcome to ask your technical support question here. Perhaps someone can help.

Parsing Eroor when opening chat support

Hello all,
I am trying to figure out what is wrong with a chat support link on a website that I frequent, but I am not an XML guru, and need some advise please....
When you click on the link, a window used to ope that prompted a chat session, but now it gives me the following, confusing error:
XML Parsing Error: no element found
Location: https://chat4.mioot.com/miootdev/webclient/CheckNickName.aspx?visitorID=0&sessionID=0&skillID=1&Called=V&pCode=1742&Who=A5520&prechat=yes&preview=no&t=1377906385513&rurl=&url=http%3A//www.mmosave.com/item-wow/
Line Number 1, Column 1:
Can someone please explain to me what this error means, and provide a reason for it??
Oh yeah, and thanks in advance!!

I seem to have found a possible fix or work around or something. Your post saying about auto updater made me think of the option in
Tools > Options > Advanced > Automatic Updates
If you turn off automatic updates, mine has seemed to stop crashing after restarting Skype.
Hope this helps you as well!
EDIT: Nope, this works, but only for a little bit at a time, but where I use Skype for video calls, it's no good.
Please fix this ASAP Skype!

Terrible Customer support, I upgraded my account they took the money and nothing works. I have done chat support and was told they were levating to the next level of support and have heard nothing. I have been on hold on the phone for over an hour.

I upgraded my account yesterday. They charged my card and nothing works, I was on with online chat support for a hour last night. I was told they were levating my support to the next level. Never heard back from anyone I have been on hold for over an hour on phone support.
This is really awefull way to treat your customers.

Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Chat Support just does NOT work!

I can't get chat support to work. Are there ANY other option? I need help with an issue:
http://community.skype.com/t5/Rates-and-subscriptions/Looking-for-International-Calling-Texting/m-p/...
Obviously, they don't want me to call. But is there really chat support?

Hi, achyfakey, and welcome to the Community,
Yes, there is Skype Customer Service and yes, the instant message chat facility does work. That said, Skype is aware of continuing website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems.
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. It may take several attempts, however people are getting through.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twic

I am having problems launching the standalone version of Lightroom 6 after I have gone through the install and activation process? Lightroom starts to open but "hangs" before any photos in the catalgue are displayed. I have contacted the chat support twice but they have not been able to fix the problem.

I went through the activation process yesterday and shut down my PC when I went to bed last evening. When I got up this morning and turned my PC on and then started Lightrom 6 (I upgraded from version 5) it started to launch but then just hung and became "not responsive". I I then uninstalled and then reinstalled the product today but the same thing happened. What is weird is that when I install from the standalone file I downloaded when I purchased the upgrade it looks like it's downloading the software again over the Internet? I have been having these problems for the last four or five days. I have contacted the chat support folks twice and they were able to get it working but whatever they did did not last as the problem reappeared again once the PC was shut down and then started up again.

DAQ Chat Support 'Beta' Program

I tried the:
Chat with an Engineer! Try out our LabVIEW Chat Support and DAQ Chat Support Beta Program
Is there anyone at the other end? I've been waiting 2 hours and nothing... It just says "Waiting for technician"
R

Hey!!
There was someone at the other end

I'm now waiting for 3rd person on the chat support. Is there anyone who knows what they are doing that can help me with a reinstall Please?

Is there anyone out there that can help me? Chat support hasn't a clue!!

I have finally got it working sort of but seems different and don't seem to have all the options I had before. I'm just going to live with it for now, thank you. After dealing with absolute idiots on the support chat who just transferred me to one person after another then left me waiting I can say I will never buy another Adobe product!
Sent from my iPhone

PPro Chat Support Closed?

Similar Messages

Maybe you are looking for