(PProCS4/CS4 Production Premium) Dual Screens Cutting Out

Question

AAbout a month ago I got a new computer with Windows 8.1 (64 bit).  I've loaded Production Premium CS4, but about 50% of the time my monitors will cut out (and bring up NO SIGNAL, and shove everything back to one monitor) and then come back on, and it seems to do it a lot when i've got PProCS4/EncoreCS4 Running, but it'll also do it sometimes when I turn on the computer and Windows is loading. 
I'Ve tested all my connections to make sure they're not loose, including the DVI-D to VGA active converter (both monitors are VGA monitors, but one of my connections is DVI-I, so the analog is able to pass through, but my other connections are digital only), but with the converter if it was that, then it shouldn't be shutting down the other monitor.  I've also lowered my resolution just in case my computer was sending to much and was overloading.  (I've got a Radeon HD Graphics card on an AMD A6 6400K motherboard.). I've also disabled my computer and monitor's sleep modes, and it's still occurring.
i've asked my computer builder if they have an idea, and aside from a possible defective graphics card, they were wondering, to get all questions out of the way, if maybe there might be some issue with PPro/Encore or any other program in the Production Premium suite that is causing the monitors to cut out?

Answer 1

Arnold,
First, you're ranting to fellow Adobe product users, not Adobe. If this were the universal disaster you're claiming, there would be many posts to that effect in the Forums. So, you're pretty much in a minority here. Have you asked product-specific questions in those product forums? If you do, lose the attitude, no matter how bad the problem -- it won't win you any friends or much help.
You do make a point about the way Help has been restructured, as some folks are not happy with the change. But Adobe claims it is the best way to have the latest help information available. Help exists in multiple forms for each app, including searchable manuals as you've used before and knowledgebase and these Forums.
As for apps not working right, you haven't told us anything about your system hardware or software, how you installed the new software, how you prepared your system for installation and what maintenance you've done. So we can't comment or offer suggestions.
But if all you want is a refund, I suggest contacting Adobe directly by phone in your area.
Neil