Prblem while adding firewall in ciscoworks lms 2.6

We are not able to add firewall ASA5510 in ciscoworks LMS 2.6.
SNMP configuration on firewall is as follows
snmp-server host inside 10.48.2.54 community firewall version 2c
no snmp-server location
no snmp-server contact
snmp-server community ****
snmp-server enable traps snmp authentication linkup linkdown coldstart
Please check attached file for ciscoworks configuration, SNMP Walk command output and Firewall "show version" output.

Now I am able to add firewall but when i am trying to access firewall through Cisco View> Chassis View I am getting following error.
Message
Can't find applicable device package for 10.44.100.37.
Cause
Device package for this device type is not installed or device support for this device type might not be available or you are attempting to open a component inside a device.
Action
Please install a device package for the device type or open the parent device to manage the component.
When I configured netshow job for "show running-config" and "show tech-support" it ends with following error
Command(s) failed on the device Insufficient no. of interactive responses(or timeout) for command: show tech-support. Insufficient no. of interactive responses(or timeout) for command: show tech-support.

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Attached Image for your kind reference.Appreciate your concern about this issue.

Hi Hafiz,
Kindly let me know how you are adding device to CiscoWorks LMS 2.6.
As a best practise, when you will add new device to CiscoWorks, you should not select the device type while adding the device to CiscoWorks. Let the ciscoworks collect the inventorty on device and identify it automatically.
To start with make sure you have the lastet MDF device packages install for Common Services and then install all device pachages for other components like RME, CiscoView etc but make sure to have lastest MDF install first.
Thanks
Gaganjeet

Adding Device support/definitions in Ciscoworks LMS 3.2

Hi All
I am having some issues adding updated definitions for Cisco C3750X-48PS switches.
We have ciscoworks LMS 3.2 and I need to update the definition/device support for these switches. We are conducting a network refresh and are having some issues with ciscoworks polling these devices correctly.
I have looked through the various user guides and searched on google with not much luck as to how to actually do this, the links I have found breifly go into it, but not indepth, and the cisco links I have found, of course have redirects to new pages which bear to resemblance to what is in the original document. Is there a clear guide out there on how to update the switch definiton in ciscoworks? So I can i can try and do this correctly?
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thanks

First thing to check is the supported device table for LSM3.2. According to it, the 3750X-48P-S is supported pretty much across the board by the LMS tools.
So you then need to just make sure you update the RME, CM, DFM and CiscoView device packages to integrate the updates into your server. While you can manually download and install the various packages, this task is more easily accomplished via the application GUI itself.
In LMS 3.2, updates can be done via the Common Services Software Center. The User Guide (here) tells how to use that area in great details. I usually just select "everything" for updating so as to be fully updated for whatever gets installed (as opposed to trying to pick and choose the minimal set of packages).

Ciscoworks LMS RME / ASA Firewall configuration pre-shared key savings

Does anybody know the concept about saving pre-shared by Ciscoworks LMS /RME ?
Is there a way to get the unencrypted values from Ciscoworks LMS /RME for an ASA Firewall ?
ASA config. saved with RME
pre-shared-key *
ASA config. saved to TFTP from ASA
pre-shared-key 1ZdmaKVwEkQ66nD37d9kA9fj9z75

If you enable "shadow directory" (RME - Admin - Config Mgmt - Archive Mgmt - Archive Settings), you can find the raw configs in locations such as /var/adm/CSCOpx/files/rme/dcma/shadow/Security_and_VPN/PRIMARY on Solaris, or its Windows equivalent, after one requisite cycle of Periodic Polling and/or Periodic Collection. That's the same config one'd get saving to TFTP manually.
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User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
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snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
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messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
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    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
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SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
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log4j:ERROR No appenders could be found for category (CTM.common).
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In classlist loader
In classlist loader processing sub classes
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In classlist loader completed
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Calling default
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2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
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I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

Need assistance in Ciscoworks LMS 3.2 for enable monitoring of cisco switches

Hello,
I am new to the ciscoworks LMS 3.2. I have a task to add a devices in ciscoworks and configure the SNMP on the devices and ciscoworks both. My company has bought the ciscoworks LMS3.2 in 2009 december since then one engineer has configured some devices in it but not fully. I tried to look into the guides and documentation but has huge stuff. My infrastructure lead also not familiar of ciscoworks tool. I know there is lot of documentation in it but I have very less time say this weekend I have to activate monitoring of devices in ciscoworks LMS 3.2. Can anyone please provide me the screenshots or step-by-step procedure to how to enable a device for monitoring who has prior experience on ciscoworks LMS 3.2.
Regards,
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Regarding SNMP reachabilty, you are the man........ thats true the firewall is blocking, because the subnets for the swithces which i m trying to add into the ciscoworks are not added into the firewall. Those subnets are different than the other 20 switches which are shown as reachable.
and regarding the swithces which are already seen reachable, based on the document you have provided me for alert and monitoring of a device. I checked the DFM and configured as it is but still i didn't see any of the alert when I turned off one of the 4506E power supply. Is there something I am missing it.
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Yes LMS 4.2 needs a new license. You can probably check once if your LMS 4.0.1 license allows you a free upgrade.
Many old LMS 4.0.1 were offered free Cisco Prime Infrastructure 1.x, which has LMS 4.2 available with.
You can check the contract covering your LMS 4.0 on Product upgrade tool :
http://tools.cisco.com/gct/Upgrade/jsp/productUpgrade.jsp
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Vinod
**Rating Encourages contributors, and its really free. **

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Yama

Hello,
Thanks for your answer.
Unfortunately the problem still exists.
I attached the required files.
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HI,
I have got a CiscoWorks LMS which is not sending mail for HUM reports.
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[ Sun Oct 16 13:17:42 CAT 2011 ] INFO [MailUtility : isMailServerWorking] : The mail server [10.102.247.57] is responding
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There is a MacAfee Agent but it is configured to send mail.
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Hi,
Are other email messages being sent as expected?
Do you have a size limit defined under CS > Server > Admin > System Preferences?
Have you verified the email leaves the LMS server?
Are there any related logs on you mail server?
Does the condition persist when you disable any host firewall and anti-virus agents?
Try some debugging:

Migrating from CiscoWorks LMS 3.1 to Cisco Prime LMS 4.2

Hi Everyone
My client was formerly having CiscoWorks LMS 3.1. Recently, they purchased Cisco Prime Infrastructure v1.2, which comes with Cisco Prime LMS 4.2. Can I migrate the database (equipment list, usernames etc.) of the CiscoWorks LMS 3.1 to Cisco Prime LMS 4.2? If yes, how do I do this? Please kindly advice.
Shown below, were the Part Numbers quoted to the end client.
R-PI12-UP-K9
LMS 2.x/3.x to Cisco Prime Infrastructure 1.2 Major Upgrade
L-PI12-LF-1.5K-LIC
Prime Infrastructure 1.2 - Lifecycle - 1.5K Device Lic PAK
L-PILMS42-1.5K-U
Prime Infrastructure LMS 4.2 - 1.5K Device Maj Upg Lic
R-PI12-BASE-K9
Prime Infrastructure 1.2 Base License and Software
L-PI12-1.5K-UP
LMS 2.x/3.x to Prime Infrastructure 1.2 Maj Upg 1.5K Device
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Ram

Thanks Marvin for your advice. Just one last question, there's a statement in the URL that you've provided
"Ensure that the passwords, HTTPS port and SMTP server details are same in both LMS 3.2 SP1, LMS 4.0.1 or LMS 4.1 server and LMS 4.2 server with Symantec Veritas implementation, while migrating data from non-HA to HA environment."
Does this mean my client need to purchase Symantec Veritas, as well?

Can't Ciscoworks LMS 4.2.2 back up the configuration of Cisco VPN 3000 concerntrator?

Hi All,
In VPN 3000 concerntrator, I've enabled tftp, telnet, snmp. I've also successfully added the concerntrator into Ciscoworks LMS 4.2.2. All the ports are verified open to Ciscoworks. No question mark shows next to this device in the device management of LMS. However, when I run configuration Achive Job, I always get the following failed message. Can anybody tell me how to to back up the configuration of Cisco VPN 3000 concerntrator in Ciscoworks LMS 4.2.2? Thanks in advance.

Sorry, but apparently not. Please see the supported devices table (here).
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Hello.
I'm looking for some suggestions about installing CiscoWorks LMS 4.0, and upgrade, on a domain member server running Windows 2008 R2 SE 64 bit.
Thanks.
Andrea

Here are the basic install best practices:
1) Install as a local administrator (this means create a local account and add it
the "Administrators" group).
2) My Computer -> Properties -> Advanced -> Environment Variables
Set the USER TMP and TEMP to a shorten path like
C:\Windows\temp
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* If Internet Information Services (IIS) is detected on your system and if you have
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When performing the installation, make sure these two steps are followed:
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* NEVER abort the installation after the installer says not to
It may not always be possible to install from original, locally attached media
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LMS 4.0 Port Usage
General Notes:
If you want to upgrade the operating system from Windows 2003 or Windows
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system, and then install the LMS 4.0.x Windows 2008 R2 patch.
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* You cannot install Integration Utility and HP Open View 7.x or 8.x on
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System and Browser Requirements for Server and Client
LMS Patches-Windows

CiscoWorks LMS 3.1: HUM and Web access issue...

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Hi there,
I would like to seek your counsel with regards to the recent incident that we encountered with our CiscoWorks LMS 3.1 running on Solaris 10.
A few days ago, we received a few complains from our users that they were unable to view the pollers or contents of the TOP-N <CPU | Memory | Interface> Utilization on the HUM’s home page (see attached file, hum_homepage.jpg).
We (tech support guys) checked the pollers’ status and they’re all Active (see attached file, pollers.jpg); we notified our Administrators and requested for a copy of the HUMPortal.log (see attached file, humportal.zip).
The following day, while waiting for the HUMPortal.log, we received reports that users accessing the HUM home page are stuck with the message “loading…” on all TOP-N Utilization reports.
As we were about to re-queue our request from our administrators, we received reports (a few hours ago) that our CiscoWorks LMS is inaccessible via web browser.
We alerted our administrators and they attempted to restart the Daemon Manager (/etc/init.d/dmgmtd); they were able to successfully shut it down but took several attempts to start it up.
As they attempt to start up the Daemon Manager, they encountered the following error message:
# /etc/init.d/dmgtd start
Error: Daemon Management could not start. Trying again
Error: Unable to bind to port, please check port (42340) state and permissions.
Error: If the port is in use, please try starting Daemon Manager once it become free.
After several minutes passed, they were able to start up the Daemon Manager successfully although the CiscoWorks LMS is still inaccessible via web browser.
We requested for a copy of the “pdshow –brief” log and every daemon (as far as I know) seemed to be working fine but it never hurts to ask for help to verify my findings (see attached file, pdshow0818a.log).
As of the moment of this writing, we are still unable to access CiscoWorks LMS via web browser; any insight or suggestion on the next step to take in troubleshooting and eventually solving this problem is very much appreciated.

The port 42340 issue is most likley not related to the HUM issue you described. The latest log entry you provided indicates "Possible reasons for 'No Data' in HUM Portlets could be either Poller is not configured, or Poller is deactivated, or Poller Failure has occurred, or Summarization job did not start." The error is repeated back to the beginning of the file dated Aug 14 16:39.
To focus on the HUM issue:
Did any change occur on or around the 14th that you are aware of?
Please provide some additional debugs:
1. Please enable debug for "UPMProcess"
Log files are stored here: #/var/adm/CSCOpx/log/#
- HUMPortal.log
- upm_summarization.log
- jrm.log
- upm_process.log
2. To set log levels:
*Health and Utilization Monitor > Admin > System Preferences*.
- Select Log Level Settings.
- Select the application module from the drop-down list.
- Select the Debug log level from the Logging Level drop-down list.
Thanks,
Nick

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