PRE 7 Error: Adobe Premiere Elements.exe stopped working
Today I started getting Adobe Premiere Elements.exe has stopped working and than the program closes. Does anyone know how I can fix this? I un-installed and re-installed it and still get the same thing.
Just as a possible additional clue. I have been editing a video of 1:40 hours length for the past 5 hours. PRE7 behaved well. Then, after saving my project, I tried to apply some colour filters (Auto Levels and Colour Balance HLS). PRE7 then crashed and is now unable to open the same project (which is 1.84 mb in size WITHOUT the filters saved in it) but can open an autosave version of 1.5mb in size. As that is 1.5 hours older, it is of little help to me, though.
(Note: this after I gave up and redid this video, after PRE8 totally crashed and PRE7 couldn't reopen this project file either.)
So there seems to be an error regarding the project file size and some weird "setting" that prevents PRE7 from opening that project.
(Note 2: I have now wasted so much time with this, that it is getting beyond just annoying. Adobe should fix this ASAP or provide all users a free copy of Premiere CS4 - if that is any better, that is. As no other video editor can import PREL files, one basically starts from scratch, which is even more annoying.
Note 2b: I have gone through all the suggestions made, am not running an Nvidia graphics card and am now at a loss as to what to do to successfully reopen this project file.)
Helmar
PS: Attached in the case anyone cares, both PREL files. The large one that doesn't open, the old one that does. Happy bug hunting, Adobe! The licensing code for PRE CS4, please send to the email attached to my profile. Thank you!
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Green pixels in clips cause 'premiere elements.exe stopped working error.'
I have a jvc everio camcorder - PAL. I have copied files from the camcorder to my computer. My computer is running Vista SP1 with 2Gb ram.
The files appear to import to PElements 4 however when playing or rendering the clips I get an error adobe premiere elements.exe has stopped working.
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I have followed the suggestions from the knowledge base re: updating codecs, disabling startup items, updating video driver.
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Go to the Adobe Elements 7 folder in your "Program Files" folder and open the "Plug Ins" and "en_US" folders. Find a file called ImporterFastMPEG.prm and remove it. I moved it to the desktop until I test the software totally and make sure this doesn't cause other problems. If you are a brave, go ahead and delete it.
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On what computer operating system is your Premiere Elements 13 running? Have you had the opportunity to update 13 to 13.1 using an opened projects Help Menu/Update?
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Hi There,
I'm having a similar issue, having not used Premiere Elements 9 for a few months, which I'm only discovering now.
My issue seems to be only with the "Instant Movie" option.
When i select "Create/Instant Movie" The PE window opens and loads to a grey screen only.
I installed the 9.01 Update - Same.
I deleted the Prefs file - Same.
I deleted the whole 9.0 folder - Same
So i decided to do a full uninstall/reinstall and the same issue occurred. Again i tried the update, deleting the prefs file and the 9.0 file and I'm still in the same situation.
BTW i have also tried setting compatibility mode to (XP Service pack 2 and 3, Vista SP 1 and 2 and Win7)
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Adobe Premiere Elements has stopped working
I have had APE 9 for about a year and recently bought a new computer. I re-downloaded it, using the original serial numbers and everything was fine. I loaded up a video successfully and everything seemed fine. I have a Sony HDR CX115 camera and use APE to edit the videos. The new computer runs Windows 7, the older one was XP. During the editing process, which normally takes a couple of hours, the machine crashed about 30 times and the message above was displayed. I resorted to saving everying minute or so, and eventually got the job done. Anyone any ideas? Have I got one of the settings wrong. Assume there's no problem about re-using the original software?
Thank you
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Birds with BottleVery little data for anyone to help... need DETAILS about your hardware and the files you are using
Most of these links are for Premiere Pro, but the IDEAS show the kind of information
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
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More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
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Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
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Brand/Model sound card, or sound "chip" name on Motherboard
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Size(s) and configuration of your hard drive(s)... example below
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Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
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Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html -
Adobe premiere elements.exe has stopped working
Hi,
Overclocked Quad Core 3.4
4 GB RAM
7900GS Graphics
Vista 64Bit SP1
Asus 5pk-e mobo with onboard sound and lan.
I've just captured 3 x Tapes of video footage from my Sony HC-3 DV Camcorder as i just can seem to work on the project. I keep getting:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 4.0.0.0
Application Timestamp: 46df9114
Fault Module Name: ImporterAVI.prm
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 46df940a
Exception Code: c0000005
Exception Offset: 000058b7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
It's really anoying now. any ideas.This is really anoying me now.
It's simply keeps crashing when zooming in and out the timeline and when browsing through the media.
All photos are in jpg and video is AVI imported from Sony HC3 using DV Tape and Premere Element 4.0
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 4.0.0.0
Application Timestamp: 46df9114
Fault Module Name: ImporterAVI.prm
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 46df940a
Exception Code: c0000005
Exception Offset: 000058b7
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Any ideas? -
Premiere Elements 11 "stops working" on first run
When I run Premiere Elements the first time it comes up with the message "Premiere Elements 11 has stopped working". On starting the second time, it starts ok until the system is booted again. This is from the Event log -
Log Name: Application
Source: Application Error
Date: 06/02/2015 11:35:42
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Rog-PC
Description:
Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d27e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xc0000005
Fault offset: 0x0000d709
Faulting process id: 0x98c
Faulting application start time: 0x01d04200fd8a8739
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Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 47999bbb-adf4-11e4-b21e-0023545cca31
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-06T11:35:42.000000000Z" />
<EventRecordID>23032</EventRecordID>
<Channel>Application</Channel>
<Computer>Rog-PC</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Elements.exe</Data>
<Data>11.0.0.0</Data>
<Data>5041d27e</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>531599f6</Data>
<Data>c0000005</Data>
<Data>0000d709</Data>
<Data>98c</Data>
<Data>01d04200fd8a8739</Data>
<Data>P:\Program Files_W7\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>47999bbb-adf4-11e4-b21e-0023545cca31</Data>
</EventData>
</Event>skatingdodger
On what computer operating system is your Premiere Elements 11 running?
Let us start with the video card/graphics card on this. Assuming Windows, what does the Device Manager/Display Adapters show for
video card/graphics card? How many cards? And, is the card driver version up to date according to the web site of the manufacturer of the card?
(We may come back to this later and ask for a roll back of the driver version to determine if that makes any difference/)
Does the problem exist with and without the antivirus and firewall(s) disabled?
Are you using a pen and tablet device or mouse?
Did you install the program to the default location on the Local Disk C? If not, then consider, with save to Local Disk C default according
to the following sequence
uninstall of the program using the usual Control Panel way
then..free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls
CCleaner - Download
and then reinstall with antivirus and firewall(s) disabled.
Please review and consider, and then we can decide what next based on your results.
Thank you.
ATR -
Adobe Premiere Elements.exe - no disk
I purchased a copy of Premiere Elements 11 in April, I installed it on my laptop and it worked fine. I just purchased a new dell desktop with windows 8, I uninstalled it on my laptop and installed it on the new desktop. When I tried to create a quick movie I recieved and error that reads "Adobe Premiere Elements.exe - no disk, There is no disk in the drive. Please insert a disk into drive D:"
I contacted Adobe Support, after everything was said and done. I was told that the dll files on my install disk were corrupt and that I needed to upgrade to a new version for the mire sum of $150.00. Has anyone else run into this ?This error seems to be related to SmartSound. Have you ensured that Smartsound and Sonic Fire Pro are properly installed?
You can download them directly from this page. Just download the free trial of Sonic Fire and you should be all set.
http://www.smartsound.com/sonicfire/downloads/
You'll also of course want to make sure that Windows 8 is fully updated and that you have the latest version of Quicktime, per the program's requirements. -
Adobe premiere elements.exe entry point not found
adobe premiere elements.exe entry point not found
how do I fix this error message and run the program?steinbeck wrote:
Premiere elements 12
On Microsoft windows Xp
Photoshop Elements 12 requires Windows XP SP3
http://www.adobe.com/products/photoshop-elements/tech-specs.html
Try installing Service Pack 3 on Windows XP.
http://support.microsoft.com/kb/322389
While you're at it, make sure your XP is fully up to date before installing PSE12. -
During app load, Premiere elements 11 stopped working all of a sudden. Why?
Premiere elements 11 stopped working all of a sudden. Says "A problem caused the program to stop working correctly" I re-installed it but still the same.
I haven't installed any other apps except adobe reader and there were a few Windows updates but that was it. Some history - I had defraged my hard drive when this started to happen. Wouldn't the re-install have fixed it if the de-frag caused this problem? What is causing elements to stop loading at the splash screen?DFMA
Thanks for the follow up with the very helpful information.
If this is one of those Importer QuickTime type issues, the answers are few if any.
If you have not already tried
Have you attempted to delete the Adobe Premiere Elements Prefs file and, if necessary,
the whole 11.0 Folder in which it exists.
then, please try the following...
My expectations for the following are not high, but worth the time -
1 uninstall the usual Control Panel way - you might want to uninstall QuickTime at the same time.
2. free ccleaner run through (regular and registry parts)
CCleaner - Download
3. reinstall QuickTime and then Premiere Elements with anti-virus and firewall(s) disabled.
Others on the list...
1. Create a new User Account with Administrative Privileges and install and run Premiere Elements
from there.
2. Use a new set of installation files either from Adobe if you purchased the program from it as an online
download, or get tryout installation files for 11 into which you can insert your purchased serial number.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
If the latter, read and carry out carefully the Note: Very Important Instructions in order to avoid an Access
Denied message.
We will be watching for your progress.
Thanks.
ATR -
How do I resolve Dialog opens with Adobe Premiere Elements.exe – no disk
i purchased Adobe Photoshop and Premiere Elements 13 and s/n.
I have a desktop running win 7.
I installed Photoshop and Premiere Elements as a trial and entered s/n's as required.
I can open Photoshop without problem.
Whenever I try to open Premiere Elements, a dialog opens with this info.
Adobe premiere elements.exe – no disk
There is no disk in the drive. Please insert a disk into the drive\device\harddisk1\dr1.
Buttons –cancel, try again or continue
I would like to resolve this issue.
Any assistance is appreciated,
WilliamWilliam
What you describe is a known issue with Premiere Elements 13/13.1.
Adobe has given us the fix which appears to be deletion of the OldFilm.AEX file.
Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 13
Plug-ins
Common
NewBlue
and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming the file from OldFilm.AEX to OldFilm.AEXOLD.
Please let us know if it works for you as it has for others.
Thank you.
ATR -
I just updated to Photoshop & Premiere Elements 13, by downloading the 64-bit Windows version from the Adobe website. Windows keeps popping-up (multiple times) "Adobe Premiere Elements.exe-no disk" window. Circle X - comment "There is no disk in drive. Please insert a disk into drive\Device\Harddisk\DR3. After 6 to 18 times (choses cancel, try again, continue). The window finally goes away. How do I get rid of this problem? BTW, when installing from Version 11, I opted from the preferences from the 11 Version.
One
What motivated you to
I chose Adobe Elements 11's preferences to be installed into the Adobe Premiere Elements 13
program. It was an options , when setting up the Version 13 program.
Was there something extraordinary about your Adobe Premiere Elements 11 preferences?
It is interesting situation...maybe a coincidence, but 11 was typically hit with No Disc message, and
most of the time the problem was related to SmartSound which was discontinued in versions 12 and 13.
If no extraordinary reason for this preferences transfer which I have not run into...
Assuming Windows 7, 8, o 8.1 64 bit
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and, in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete to "flush" the preferences. If that does not
work, then delete the whole 13.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with
Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete file cited.
Have you installed Premiere Elements 13 to the default location on Local Disc C?
Please review and consider.
ATR -
I get the error "adobe flash player has stopped working...
I get the error "adobe flash player has stopped working...something about a data execution.... Can someone tell me why this happens? Would appreciate if you email me at [removed] because I don't visit this site often. Thank you
This is a public forum; please do not post your email address or other private data! You will get an email notification if someone replies to your topic.
-
I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1
It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Adobe Premiere CC"has stopped working error"
Ran an update on Adobe Premiere CC last night. Now this error occurs. I did a system restore to 1 hour before the update. Adobe worked fine this morning. After I closed the program and logged in tonight the "has stopped working error" displays. Also Adobe will not import and .MOV files and the .MOV files that are already on the timeline are no longer there. Any help would be appreciated thanks.
I have just had the same thing happen to me too. Everything has been working fine but today, Premiere has crashed/stopped working twice. I have managed to get back into it now, but it won't playback either the Source or Program Monitors, saying there is a 'Low-level exception in Adobe Player (Player)'.
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