Pre bought YouView box

I am disapointed about the misleading informaiton presented on the TV screen of my YouView box.
I got a YouView box from PC World when they first came out, i did not have BT at the time. I recently got BT and when i re-connected my box i begun to see the BT Vision service! I was really interested in getting BT Vision and when i clicked on the service i got a welcome page instructing me about the Free 30 day trial, and the £10 a month service - subscription free.
So i went online as the instructions on the screen told me but i could not find any information about this free trail or the £10 a month service. After over a hour of trying to find more info and getting intouch with customer sercive from which i was passed to four different people who had no idea about the £10 service which it clearly says on my screen, i was told i woul have to buy a new box or pay £5 a month for just the on demand... which i allready recieve free from YouView and take out a 12 month contract.
I find this is totaly false advertising and disapointing that i am a willing to pay for the one off on demand services and was even intersted in a subscription. Why does it instruct me about a subscrioption free service thats £10 when it is actually £12.50 in a 12 month contract.
I feel i am being penalised for buying my box outright and that BT are loosing custom and many people like myself may have a box before i switch.
Has anyone else experianced this?

tankmc wrote:
I am disapointed about the misleading informaiton presented on the TV screen of my YouView box.
I got a YouView box from PC World when they first came out, i did not have BT at the time. I recently got BT and when i re-connected my box i begun to see the BT Vision service! I was really interested in getting BT Vision and when i clicked on the service i got a welcome page instructing me about the Free 30 day trial, and the £10 a month service - subscription free.
So i went online as the instructions on the screen told me but i could not find any information about this free trail or the £10 a month service. After over a hour of trying to find more info and getting intouch with customer sercive from which i was passed to four different people who had no idea about the £10 service which it clearly says on my screen, i was told i woul have to buy a new box or pay £5 a month for just the on demand... which i allready recieve free from YouView and take out a 12 month contract.
I find this is totaly false advertising and disapointing that i am a willing to pay for the one off on demand services and was even intersted in a subscription. Why does it instruct me about a subscrioption free service thats £10 when it is actually £12.50 in a 12 month contract.
I feel i am being penalised for buying my box outright and that BT are loosing custom and many people like myself may have a box before i switch.
Has anyone else experianced this?
The advisor merely made a mistake. As someone with their own YouView box you sign up via this link:
http://bt.com/player
where, as you'll see, the unlimited plan costs £10pm and the pay-as-you-go plan costs nothing per month and then you pay-as-you-go.

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It was the £35 install charge for a second box that put me off getting multi room back at the start of February when I was renewing my contracts.
I looked into it before phoning them to renew all my contracts and never bothered asking about multi room when I was renewing.
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Two Youview boxes

I bought a YouView box a couple of months ago and yesterday accepted a BT offer to take another for £25 plus £5 a month for BT Vision. I understand my BT YouView consumption will not count towards my 40Gb Infinity limit: but will that now also apply to the non-BT YouView box I bought?

Given that BT & youview both don't officially support (offer) multiroom - I suspect you won't get a definitive answer as if they don't offer a product (multiroom) you are hardly going to have any Terms & Conditions for it.
A BT Help page says
Does my YouView viewing count towards my broadband usage allowance?
No, not if you have a BT Vision subscription. If you have any BT Vision subscription such as Essential or Unlimited, then none of the On Demand programmes, whether it’s from BBC iPlayer, Now TV or BT Vision, count towards your monthly broadband usage allowance.
This suggests to me that currently its probably down to whether or not you have a suitable BT TV subscription on your registered broadband line rather than the Youview box used. I could be wrong of course .

Why can't I use a Vision+ and a YouView Box

Hi,
I'm with BT and pay £5 a month for BT Vision. I have their YouView box in one room. They only allow BT Sport on the YouView box if you have fibre and there's no fibre in my area. I asked BT if I could run a YouView box and BT Vision box at the same time and they said no. I ordered a BT Vision Card for a tenner via the online BT shop and bought a BT Vision+ box off eBay for 99p. My assumption was that I couldn't run both boxes at the same time (ie connected to the hub)......not a problem I can only watch one TV at a time!
I've disconnected the YouView from the BT Hub and connected the Vision+ Box but I get a C03 message saying my Vision+ isn't activated. Am I right in thinking BT must be able to activate one of two Vision services depending on the box? My initial assumption was that only one box could physically be connect at any one time.
Has anyone else experienced similar? Is there any way around this? Seems unfair as I am a BT Vision customer, I am paying £5 a month and if I want to watch BT Sport I have to give up my YouView box. BT say I can watch their channel via the web.....not being funny but a simple google search and I could watch their channel without even needing to sign up!!!!!
Thanks
Louis

It sounds like the 99p BT Vision+ box is running the Classic software rather than the New Look software. This is something you really should have checked before buying a second hand box. Once such boxes are deactivated they are effectively a door-stop unless BT choose to reactivate them. The box would need to be reactivated and then BT would need to send the New Look software upgrade to it in order for you to be able to use the viewing card for BT Sport.
I don't know, but suspect that BT would be reluctant to activate and upgrade a box that wasn't issued to you directly by them. They have been gradually turning off the Classic software over the last year or so and it involves older licensing agreements with Microsoft and content providers. Plus it might cause the central system problems now that you have a newer BT Youview box associated with your account. I suppose there's no harm in asking though?

Do I still need a Youview box?

Maybe a slightly strange question for this forum but I have just bought my first Smart TV and am wondering what the benefits of keeping the BT TV contract are. From what I can tell, the main difference between the box and my TV functions is being able to record one programme and watch something different. I currently have the older black BT Vision box so guess an upgrade is in order if I stick with it.
Can anyone offer any pointers on what else the box has to offer - picture quality, apps, BT Sport (can I get the app directly on my TV?). Any thoughts welcome.

You can get BT Sport on a YouView box if you are on an appropriate BT TV package and if your line is suitable. You would have to check on the BT Sport web page to find that out.
The YouView box has built-in Freeview HD tuners, so it can receive and record HD channels. YouView also has some add-on players. These may or may not also be available on your smart TV.

YouView box for existing customers

• What options do existing customers (BT Infinity) have to upgrade to a YouView service/box? I don't want to be stung on 'Activation' fees.
It appears to be the 'Essential' package (£5 a month).
• I don't really want to buy the player, and I don't want to pay a £35 activation fee. I believe the YV box comes for free as part of the package. If the fee is £5 a month - that's a pretty cost-effective way to buy it (it's around £180 new for the T1000*)
Some other questions:
• I presume BT are supplying the Humax DTR-T1000 (500GB model) box, rather than the silver T1010. I think the T1010 is the same player but just with a silver case.
• Do BT (eg the firmware on the player) 'lock down' the Humax in any way? For instance, would the T1000 box you buy on its own be 'freer' than the one BT provide? Would the firmware updates via BT be slower than the ones you'd get if you bought the box on it's own (ie not via BT, from Amazon)?
Thanks for any replies - much appreciated.
*does this turn into liquid metal and run after Linda Hamilton?

1. Pay fee
2. Pay up for service you want
3. Yes it us the 500 GB box
4. Yes updates come after those to retail boxes.
BT are supplyng a service if you want it, really you have to pay for it and enjoy it.
If you don't want to pay for the BT service then you have to buy a YouView box for yourself.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

New YouView box seems to cause wireless to stop wo...

I recently upgraded to a YouView box for my TV. The things is, since I've installed this, it seems to cut out the wireless connection to other devices in my home. (In particular, my wireless printer and windows phone.)
When I reset the Hub, the printer then works fine for a while but my phone doesn't and it's not long until I have to reset the whole thing again because it's stopped working.
I've tried moving the Hub further away from the YouView box and closer to the printer but it doesn't help. All worked perfectly before I got the YouView box, I never needed to reset the Hub at all.
I hope someone can help? Many thanks in anticipation!

Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
Cheers
David
BTCare Community Mod
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BT to give free HD Youview box to new customers fr...

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers. Broadband customers not in an Infinity enabled area will also be able to get a free YouView box* when they subscribe to TV Essential, starting at £4/month. Both offer a massive saving on the retail price of the YouView set top box, which is priced at £299 at retailers across the country.
With YouView from BT customers can enjoy:
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• On-demand content from BBC iPlayer, ITV player, 4OD, Demand5, Milkshake and NowTV with more content providers on the way
• Access to BT Vision, the largest library of video on-demand on YouView, with over five thousand programmes, including blockbuster and classic films, the best UK and US TV shows, kids shows, sports and the only place where you can find the latest HD films and music videos on YouView.
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YouView from BT will be available with all of BT’s TV and broadband packages and will launch on 26 October. Existing customers can also upgrade to YouView for £49 ***.
Customers who register their interest in YouView in advance (with no obligation) at www.bt.com/youview will have the opportunity to be first to place their order for YouView, during an exclusive window between October 19-26. These customers will be sent an e-mail invitation with a link to a special web site.

Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
Stephanie
Stephanie
BTCare Community Manager
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Youview box out of stock

I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
Solved!
Go to Solution.

slrhale wrote:
I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
We ordered a youview box at 8pm last night. It is being delivered on Tuesday. No stock issues mentioned.
It sounds as if you are being fobbed off.

Free Youview box for new BT infinity customers

Does anyone know how to get the free youview box for new BT infinity customers? Ordered new service on 12th Dec and called in later to check how/when I'll get the Youview box. The CSR told me that I had to call after the broadband was installed to arrange to get the box and I would have to pay £5/mo for the TV service but according to the BT site, it's supposed to be free for BT infinity customers and £5/mo for other broadband customers (+ the £49 activation fee for all customers).
As I understand it, the offer ends 31st Jan but my infinity broadband is not scheduled to be installed until this Friday, 1st Feb (after a whole lot of aggravation, wasted time, incorrect info and failed follow-up by various BT reps). I'm afraid if I call in afterwards, I'll be told that I missed the deadline to get the box and/or I have to pay the monthly fee even though I'm a BT infinity customer.
Since BT phone reps have been unreliable, can anyone provide info on this? Thanks for your help

I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

Using video sender with Youview box

I have just set up my new youview box.
With my previous BT box I was able to use a nikkai video sender so I could control and watch the TV/box in another room.
This doesn't seem to work with this new box. Is is incompatible for some reason?
Is that I just haven't put the "receiver" widget near enough to the infra red on the box.
Greatful for any help! Thanks

Hi Poynders,
Thanks for posting. Take a look at YouView screens not visible over AV / video sender . It’s an older thread but might help. Let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
Can I get BT Sport on my Youview box? If so, how do I go about it?
I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
Heraldic

Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
Thanks again for the help.
Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

Connecting Youview box to DVD and TV. Now ordinary...

Hi, Does anyone know how to connect a TV, BT Youview box and a DVD recorder together. I have two SCART, one RF and one Aerial connection together but now we cannot watch our ordinary TV. I need this for my son. It is probably a simple connection error but we can't work it out. Any help greatly appreciated

Put the aerial feed in to the YouView box 'antenna in' and connect a cable from the YouView 'aerial out' to the 'aerial in' on your TV. Connect YouView box HDMI out to HDMI socket on your TV if you have one. If not connect the YouView to SCART to your TV SCART. Connect your DVD player to the other SCART socket.
Use the AV setting on your TV to switch to the YouView box and:
Go in to you YouView menu as follows:
YouView/Settings/Device Management and make sure 'RF Loop Through' is set to ON.
This will allow you to access your own TV's tuner and YouView also.
Use the 'AV' setting on your TV to switch between TV's own tuner, YouView and your DVD player.
HDMI is preferable but if you don't have any HDMI sockets - and most TVs do these days - then SCART will have to do.
I hope you get it working.

Pre bought YouView box

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