Pre does not play WAV file when received as an attachment via email

I get my office voicemails emailed to me as an attachment but when I click on the attachment it goes to open the file to play but then it says that there was an error playing the file. Do i have to change a setting? Please help. Thank you!
Post relates to: Pre p100eww (Sprint)

I spoke to palm support they say they are aware of the problem at this time the pre doesn't support the wav file for voice mail . It is very important to me and I have been using this feature on my blackberry and my palm 755p I don't under stand why they would release a phone and not have the needed software for it .

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