Pre order $10 Certificat​e & GCU

Hi, I pre ordered battlefield hardline for the xbox one by depositing $5 the day before the release date. I came back to pick it up the next day and paid I believe a total of $50. I'm not exactly sure if the $5 deposit was applied or not but I don't see any 1000 points ($10 certificate) pending. I did get the pre order bonus code on my receipt though. They even asked me for my email so the code could be emailed as well. I just want to make sure if the $5 deposit was actually applied and if not, could you please help me get refunded $5 and get my $10 certificate if for some reason, it didn't count as a pre order? Thanks in advance.
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Hi SomethingNanika,
The "Get $10" pre-order offer is a great way to earn some bonus points, and as long as you picked up your Battlefield Hardline pre-order within seven days of the official release date, you should qualify for the 500 bonus points ($10 = 500 points).  It can generally take up to 20 days for points to officially post to a member's account, so 4/6/2015 would be your 20th day.
I looked over the receipt from when you picked up your pre-order and it does look like the $5 deposit was applied correctly.  Your discount for being an Unlocked member brought the price down to $47.99 and with sales tax the total was about $50; however, that is when your $5 deposit was applied.  The final receipt should show that your credit card was charged about $45.
With that being said, please feel free to send me a private message if you have any other questions or if you do not see the 500 bonus points post after 20 days, and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Thank you for posting and enjoy Battlefield Hardline!
Derek|Social Media Specialist | Best Buy® Corporate
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