Pre order album sayin purchased

i pre order tamar braxton and i never got the album bt it says purchased

Hello Kendrick25,
I would be eager to download and listen to a pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

HT201272 I have purchased a pre ordered album but I cannot download or find it to,download to any of my devices, help please x

Hi there,
I have purchased a pre ordered album, however I cannot download it to any of my devices at all! I've tried using the various links given to me but nothing happens, and I've tried downloading it ion my laptop using the function 'check for available downloads' but it tells me that all my downloads are up to date!
The album came out on 15th July The Pet Shop Boys new album and I still haven't been able to get it, please help
:o)
Liza Jayne

Does it show in the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading ?

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

If you delete the song from your PC you can redownload it. Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting). To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases. Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.

How do i get me pre ordered album to itunes

how do i get me pre ordered album to itunes

If you go into the itunes store and select the Purchased Link under Quick Links
Then you can select the Album it should appear under the Music
Click the Cloud icon by the side of it and it should download at no extra cost.
In future to ensure this does not happen. Preferences, Store
Tick Download Pre-Orders when available

How can I cancel a pre-order albumi

How can I cancel a pre-order album off my phone.

You can cancel pre-orders by logging into your account via the Store > View Account menu option on your computer's iTunes (you can't cancel them on your phone) : iTunes Store: About pre-orders.

HT204088 how can I get my order # on a pre-ordered album ? it's been paid for, but album doesn't release until May 21.

how can find the order # on a pre ordered album. It's been paid for, but the album isn't released until May 21. I need the order number now, for a contest promotion. thanks.

Hello MaineMoxie,
This information from the iTunes Store explains the Pre-order process:
http://help.apple.com/itunes/mac/10.0.1/interface/index.html#itns3165
To pre-order an item, click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
To download a pre-ordered item, click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
To view, cancel, or see the expected release dates for pending pre-orders, choose Store > View My Account, and click Manage Pre-orders.
Hope this helps!
- Judy

HT1209 Pre-ordered albums not showing in "Purchases" after delivery

Hi
I recently purchased two albums on iTunes on my iPhone that were pre-ordered by a few days. On the release date I was duly notified and dowloaded them to my phone successfully.
Today I am trying to download them to my iMac but they don't appear in my "Purchases" list. Other items I have ordered which were not pre-orders are all there in the list OK.
Any suggestions?
Thanks
Andy

Anyone got any clues on this one? Guess I'll have to formally raise it wioth Apple support.
thx/Andy

Cannot download my pre ordered album on any device...despite it saying "purchased"...any ideas?

I pre-ordered an album in december, it is now available, i've had the email to say it can now be downloaded, however there is no option to download at all.....where the download icon (or the price if not pre ordered) would usually be, it simply says "purchased" and there is no option to download...any ideas?

Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.

My pre-ordered album wont download but it says its purchased. what do i do?? someone please help

please help it wont let me download it

Hello andes.cany.factory
Check in your iTunes folder on your computer to see if your pre-order is there. If it is, drag and drop it on top of iTunes to import it in. If you cannot find it, just delete the tracks from iTunes and then look in your purchases to download it again. If all else fails, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Pre-order purchased but not downloaded; no pre-order email and purchases not on cloud. Help?

I purchased a pre-order for an album back in September, with a release date of Oct. 29. On Oct. 29, the album was displayed as "purchased" on the iTunes Store yet it did not download. I did not receive a pre-order email and the purchase was not on the cloud.

I have the same problem :(
Really wish someone would help

I can't find any way at all to download my pre-ordered album.

Attempt 1: I went to the album page. The album and every song say "purchased", which makes me unable to press a "download" option.
Attempt 2: I checked for available downloads but came up with nothing.
Attempt 3: I managed my preorders from my account options page. The only option there was to cancel my pre-order (even though the album is already available).
Attempt 4: I viewed my recent purchases, but the album did not show up.
Attempt 5: In a somewhat desperate attempt (though I knew it wouldn't work because of Attempt 4), I turned on the viewing of Cloud items in the library, but once again my pre-order did not make an appearance.

Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.

HT5714 Can I download a pre-ordered album from my iPhone?

I pre-ordered an album and now it is available, but I can't access it from my iPhone. I don't want to download it onto my computer. Can anyone help?

The album already came out on the 31st of August, so I'm not sure what is going on.
I used to have a computer but it got stolen recently, leaving me unable to sync my ipod with another computer for fear of losing all my music.
I tried going directly to the iTunes store and downloading it from there, but when I click purchase it says it'll charge me another $13 to buy an album that I supposedly already bought.

Cant download pre-ordered album??

A few weeks ago I pre-ordered Sophie Ellis-Bexters new album Wanderlust. On 20 January, I received an email saying that my order was now ready, and that I should click on the link below to download. However, the link only takes me to ITunes, it doesn’t download anything. I have tried clicking Store and checking for available downloads, but it says all orders have been downloaded. When I go onto the album in the iTunes store, it says I have purchased it, and the money has been taken from my account. It definetly isnt in my Library. Can someone please advise?

Does the Store > Check For Available Downloads menu option on your computer's iTunes download it, or does it show in the Purchased tab in the iTunes store app on your iPod for downloading and/or via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes ?

Download Pre-ordered album

Hi
I pre-ordered an album of the iTunes store a few days ago.
It came out today but I do not now how to download it.
how can I?

Contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck.

I can't find how to download a pre-ordered album on my ipod after the album has been released.

I pre-ordered an album on my ipod a few weeks and it just came out today. When I got to the store and clicked on the album it says purchased. I can't find how to download the album on my ipod.

Hi there,
You may find the article below helpful.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
-Griff W.

Pre order album sayin purchased

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