Pre-order and shipment details.

If i make a pre-order, will Apple ship it to me on the launch day? Or they will only reserve it for me in one of the stores? And what can be the longest period of waiting iPhone?

If you pre-order, they will ship to your verified shipping address, & you will get it on launch day. In the US, you cannot have pre-orders shipped to a store.

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Can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

No

Can I cancel my iPhone 6 plus pre order and still keep my upgrade?

We pre ordered the phone on 2 month contract upgrade, but now we want to cancel the pre order. The phone still hasn't shipped yet, it's supposed to ship out by the end of the month, so can we cancel the pre order and still keep the upgrade for a different phone?

ba1696,
Ordering a new phone and being able to purchase one at any time is certainly exciting. If you purchase a new phone and have not received it,you most certainly can cancel the order and keep your uprgade date the same. Was there any particular reason you were wanting to cancel the order for the iPhone 6? Was the order placed online or over the phone? We have all of the options available for you.
CandiceH_VZW
Follow us on Twitter @VZWSupport

Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
Solved!
Go to Solution.

Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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The Diff Between Pre-Order and Reserved

Pre-Order:
You walk into the store between the 24th and the 1st of July and walk out with an iPhone 4.
Reserved:
You stand in line after all the pre-order people have gotten their iPhones (or if they don't show up, their phone is held for 7 days) and any extra phones are given to you, in a first come, first serve of the people who reserved. You are not guaranteed to get one.
No Pre-Order or Reserve:
You get dibs on the phone after all the reserve people have gotten their phone.
End of story. Please stop asking.

Sorry, that doesn't make any sense. I mean, I get that a lot of people don't know there's even a difference between "pre-order" and "reserve", but why would "reserve" people have to wait until after all the "pre-order" people get their phones? The Apple store employees know not to give away the pre-order phones, I'm assuming they're pulling from a different "pile".
And there have been a few people on here who have said that Apple employees assure them there is an actual phone with their name on it. Difference is, their phone isn't programmed to their account yet and the reservation expires at the end of the day (as opposed to pre-ordered phones which expire after 7 days.) Not that the Apple store employees know all, they sure didn't today, but if it's a consistent answer like this, I'm inclined to believe them. Also, then, what's the point in telling the reservation people to come at 7AM if they're not even going to start giving them out then?

Album wont download after i pre ordered and paid.

I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

Hello, Rachel.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Difference between Delivery, Sales order and Shipment

Hi
I would like to know difference between sales document, delivery document and shipment.
When is the delivery created? What data will it have?

Hi
Sales Documents 
Sales-related business transactions are recorded in the system as sales documents. These are grouped into four categories:
Pre-sales documents: inquiries and quotations
Sales orders
Outline agreements, such as contracts and scheduling agreements
Customer problems and complaints, leading to free-of-charge deliveries and credit memo requests
If your particular business processes require it, you can process deliveries and billing documents directly from a sales document. In addition, some sales documents, such as cash sales and rush orders automatically trigger the creation of subsequent delivery and billing documents.
Basic Functions Within Sales Order Processing
During sales order processing, the system carries out basic functions, such as:
Monitoring sales transactions
Checking for availability
Transferring requirements to materials planning (MRP)
Delivery scheduling
Calculating pricing and taxes
Checking credit limits
Creating printed or electronically transmitted documents (confirmations and so on)
Delivery Processing
In its role as central object of the goods issue process, the outbound delivery supports all shipping activities including picking, packing, transportation and goods issue. During the outbound delivery process, shipping-planning information is recorded, status of shipping activities is monitored and data accumulated during shipping processing is documented. When the outbound delivery is created, the shipping activities, such as picking or delivery scheduling, are initiated, and data that is generated during shipping processing is included in the delivery.
Range of Functions
An outbound delivery can be created as follows:
With reference to a sales order
With reference to a stock transport order
With reference to a subcontract order
Shipping 
Shipping is an important part of the logistics chain in which guaranteed customer service and distribution planning support play major roles.
In shipping processing, all delivery procedure decisions can be made at the start of the process by
Taking into account general business agreements with your customer
Recording special material requests
Defining shipping conditions in the sales order
The result is an efficient and largely automatic shipping process in which manual changes are only necessary under certain circumstances.
Integration
The Shipping component is integrated under the Logistics Execution component. Shipping is a subsequent activity of the Sales component.
Range of Functions
The shipping module supports the following functions, which include but are not limited to:
Deadline monitoring for reference documents due for shipment (sales orders and purchase orders, for instance)
Creating and processing outbound deliveries
Planning and monitoring of worklists for shipping activities
Monitoring material availability and processing outstanding orders
Monitoring the warehouse's capacity situation
Picking (with optional link to the Warehouse Management system)
Packing deliveries
Information support for transportation planning
Support of foreign trade requirements
Printing and transmitting shipping documents
Processing goods issue
Controlling using overviews of
 o Deliveries currently in process
 o Activities that still are to be carried out
 o Possible bottlenecks

Cancelled pre-order and walked into AT&T and got phone

Today, I cancelled my pre-order for my iPhone 4s 64gb AT&T black model. I was then able to walk into an AT&T store and pick up the exact same model (5 days after the original shipment).
The number one reason is because I do believe there is a lack of communication and openness about what is going. I'm an silver reward member and spend a lot of money with best buy but stuff like this makes me want to reconsider where I send my money.
IMHO, what I think happened is that they had a glitch or something on the 64gb model sku and didn't properly get their order in with Apple. Which is why they didn't receive ANY. It doesn't make any sense that AT&T has a surplus of the model and Best Buy had NONE in the exact same city.
Based upon that, I think they are now going to have to wait for the "second round" of phone shipments and my guess that is 4-6 weeks out.
I also don't buy they don't know when they will get them. Actually, they do know (or can find out). They can call Apple up and say when is my next shipment supposed to be in (just like I'm asking best buy). Apple (or whoever is the ultimate supplier) would have to be able to supply Best Buy with the info they need to inform their customers. That's why I think it's the more likely case that they screwed up their order with Apple on the 64gb models and didn't get it in properly (or on time). Or worse yet, they aren't actively calling Apple up and asking for shipment dates and order dates.

We are picking ours up from Apple today. Ours were the 16g white and 32g black, #1 and #2 preorders for Verizon phones. They supposedly got a shipment yesterday but we didn't get an email once they were scanned. They are not that rare. My guess is they didn't get any for Verizon (just like Sprint).
I agree with the lack of communication. I'd wait it our if they told the truth and even through in an extra set of earbuds or something. Geez, we're silver members too (my husband wanted to get teh points from this sale). Oh well, ,hopefully they will learn from this experience.

I recently Pre-orderd "Yours Truly" And it came out at midnight. As I check it i noticed every song says "Purchased''. And i just waited for the album to be avilable. But i accedenly clicked Cancel Pre-Order and now it say I need to "Complete Album" Help

I Need help, I bought the whole album for 7.99 and i only got 1 song. (it was the Pre-order.)
and i dont want to pay extra for 6.53$
I need help
P.S
i got the email but nothing would pop up.

Contact iTunes
Apple - Support - iTunes - Contact Us

I pre ordered and album and an early release song was added to my music. However it says complete pre order and if i click that it says "Already Purchased". None of the other songs on the album will downloaded onto my music either. Help

I preo ordered the album "Lost Isles" by Oceans Ate Alaska and the first early realease song, "Floorboards" Was instantly downloaded into my music library. However, today, a new song was released early called "Blood Brothers". It hasn't been downloaded into my music library and will let me purchase it for 99p. The album also says next to it "Complete Pre Order" but if I click that it just says "Album already purchased". Please tell me how to get the album without having to individually buy each track when they are released, costing me at least another £7. :/

Maybe:
Pre purchased song wont download

HT203167 Hi i order jay z album from iTunes off I my iPhone it was a pre-order and it was $12.99 it the album for iTunes are out today and never receive my purchase

I order the jay-z album last week it was a pre-order the album is out today it says I purchase it but its not on my phone

Downloading past purchases from the App Store, iBookstore, and iTunes Store

I pre-ordered justin biebers new acoustic album and i presesed "pre-order" and now i can't find it and it is not on my ipod. How can i find it and download it to my ipod?

I pre-order justin bieber's new album <justin bieber acoustic album> and i can't find it on my itunes or on my ipod. How can i find it and make it appear on my ipod and on my itunes on my laptop? please help! thanks

I reset my iphone, and pandora was installed in the same folder I had it on my iphone 4. Problem solved!

Reserved for Store Pickup, No pre-order and Ship to Store!

I'm reading all these discussions and my head is exploding. I was up @ 4am yesterday banging away like you all.
My criteria was this; I was eligible for upgrade @ $199 with the activation fee waived (sweet). I wanted to pick the phone up at my Apple store because I trust it more then brown.
When I clicked the pre-order link, there was NO option to have it sent to the store, it could only be sent to my house. Let me repeat that, NO option to send anywhere but house. It even says it "Pre-order your iPhone 4 from the Apple Online Store and we’ll ship it free — directly to your door and ready to use."
So I went to the reserve in store process. There was NO WAY TO PAY for it up front. Let me repeat that; NO WAY TO PAY for the reserved phone. So I received my confirmation email and said there is a phone waiting for me on the 24th!
I called 2 Apple stores and chatted online with 3 Apple support people and they ALL, every single 1 of them, said the same exact thing. The only way to pickup in the store is to go through the reservation process. The store will have 2 lines, reserved and general. The reserved will be there all day for you to pick up.
So, does anyone have some proof that you pre-ordered it, paid for it and have it sent to your Apple store, not your home to pick up?

timmayb wrote:
I got to the page state,"iPhone is reserved for pickup." Please bring government issued ID, debit or credit card...... No email received. Do I really have one on hold????
This time for this phone things are very confusing. I preordered yesterday for in store pickup got through the verification process saw that all my data and cell plan info were correct. Then at the end I got the message "see you at the store". Bring picture id. Nothing else, no confirming email as of today, nothing showing under my account in the on line store. I just came from the store that I picked for my phone to go to and there is nothing in their system either. So I went down to the AT&T store in that mall and preordered it there, no issues. It's just as well since I'm ordering it under my wife's number to get the discount and would have to go there any way to make the switch. I've read other posts from people that saw the same thing on line that I did when they ordered, "see you at the store" but no other confirmation. I'm going to assume that it means the order did not go through. So keep that in mind if you got what I did.

$10 Rewards for Destiny pre-order and $10 Bestbuy Giftcard with Evil Within pre-order

I have yet to receive either of these. I understand my Destiny purchase still says pending (although I received my $10 rewards for Madden 15 within a week of me picking up purchase). When should I receive the $10 rewards certificate?
Also, I pre-ordered Evil Within months ago and I see now that anyone that pre-orders get a $10 giftcard. Shouldn't I still get this?
If anyone can help and correct this, it would be greatly appreciated. My member # - (removed per forum guidelines)
Thanks!
Brandon

Not a problem!
Whenever a BestBuy.com order is cancelled (or returned), any funds held for that order are automatically refunded to the original form of payment. This process typically takes 2-3 business days for gift cards, while reward certificates are applied back to your My Best Buy account in the same length of time. For debit and credit cards, the exact timeframe required before the funds are available again is dependent on the card's issuing bank.
If you no longer have the original gift card, then we can issue a replacement with the remaining balance. To request a replacement, simply give our gift card support team a call at 1-888-716-7994 or leave us a message in the BestBuy.com board. Additional info on gift cards can also be found here:
BestBuy.com > Help Center > Gift Cards
http://bbyurl.us/GiftCards
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order and shipment details.

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