Pre-order confirmation

So I did the pre-order for the instore pickup and got the confirmation email. Where can I go online to make sure the confirmation email is authentic?

I reserved 2 iphones from the apple stores. Got a message on both of them that "we will see you at the store." So I assume my order went through. But I haven't received and confirmation emails and the two orders didn't show up in my order status. Does anyone have an idea what happened? I bet my orders didn't go through.
Thanks for any help.
donald

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What is the status of the iPhone 6 plus 128GB pre-orders?

Does anyone know the delivery status of the iPhone 6 plus 128GB pre-orders made within the first hour on the verizonwireless.com website? I fully completed the process online for a silver iPhone 6 plus 128GB and received three indications of a 9/19 delivery date (an order summary webpage, an order confirmation webpage, and an order confirmation email with the correct phone upgrade order). My online verizonwireless.com account doesn't show any orders (in the past 120 days), but when I put in the pre-order confirmation number and my last name I get the message "We received your order and it is in process. Expected Ship Date: Not available at this time" During Friday and Saturday the date showed 10/14 (not even the 9/19 on the three confirmations). The question is what is the real delivery date, and was the pre-order really even received? Is there a Verizon rep online that might be able to check if I provide the necessary numbers and tell me what is the status of my pre-order? Thanks anyone for any assistance.

Thank you so much for that information! That is great news! And the first straight answer I've been able to find!! And it makes sense!! I was able to start my order around 2:57am and then with some confusion over losing my unlimited plan & having to choose a new one I probably didn't get the order in until around 3:15-3:20....But my confirmation email didn't come through until 4:55am and I know I was definitely done ordering the phone WAY before then! So I bet they did the first cut off at 4:55 then sent out confirmation emails for those who made the cut! Phew! It's all making sense now thanks to your information! I ordered the 6+ 128gb in gold btw and I can't wait, my 4s is still 3G and it's long overdue for retirement!!

IPhone 6 Plus Pre Order question

I placed my order for an iPhone 6 Plus silver 128GB on Sep 12 between 12AM and 1AM (PST). I got an order confirmation email around 2AM which indicated my pre order confirmation, order date (9/12), deliver by (9/12). Checked the next day and my expected ship date was changed to (10/14). Checked the day after and my expected ship date indicates "not available at this time". Checked online for my order history and I keep getting an error message. The phone number I used to upgrade doesn't show any pending orders, and still says I am eligible for upgrade. Was my order cancelled? I hope a Verizon rep can help me out or is anybody in the same situation? Did you get any answers yet? Thanks!

adorkindisguise,
We know everyone is super exited about getting these amazing phones. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing and the expected ship date from Not Available until it officially ships, then you'll see the tracking number. As you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.
BrianP_VZW
Follow Us on Twitter @VZWSupport

I've pre ordered black ops 3 and yet to receive a redeem code for the beta trails

I've preorded and yet to receive feel robbed

Same here but playstation says there taking the money till 6th of november when the offcail game comes out but i want the beta thats the point of pre order i have an email saying pre order confirmation but no code of anything

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203

Pre order iPad 3 but no confirmation mail

Hi,
I've pre-ordered the Ipad (3rd generation) on 8th march, but I've never received a confirmation mail and I have logged in as a guest and not with my apple ID, so I don't know my order numer to look it up.
Can someone please help me?
Thank you.

HI Tom ..
It can take several business days to receive a confirmation mail from Apple and since they are probably inundated with orders for the iPad 3, might take longer, and take into account we're into a weekend.
And check your junk mail folder just in case.
You can use this link > Apple Order Status after you have your order number.

I pre-ordered iphone6. Have receipt in documents on account but have never received an email or confirmation. Can somone check what is going on?

Hi -
I pre-ordered the iphone6.
I can see the receipt in my documents folder under my account.
Yet - that is the only proof/information I have.
I never received an email.
I have no idea my status or even if Verizon is aware of the order.
Can someone check?

Hello there, AlohaSurf! I regret that you haven't gotten an email confirmation of your order. I can see that you're able to review your purchase receipt. Has your bank account been billed for anything yet? Also, have you checked your account contact info to ensure that we have an up-to-date email address for you?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Confirmation # for pre-ordered book

I pre-ordered a book and it shows pre-ordered in my account, but I can't find a confirmation order #. I need it for a promotion.

I'm not aware of any order numbers that are associated with pre-orders, you will only get an order number when it's released and it becomes a purchase (assuming that you don't cancel the pre-order).

Anyone have their iPhone 5 pre-order shipping confirmation and working tracking link yet?

For anyone pre-ordering an iPhone 5, please post when you have a UPS/Fedex shipping tracking link that actually works and indicates that your iPhone 5 is in transit and whether or not it is scheduled to be delivered on Friday the 21st to coincide with when the iPhone 5 will be available in stores. And did you pre-order through the Apple store or through one of the carriers, e.g. Verizon or AT&T? And did you pre-order early on Friday the 14th or are you hours or days back in the pre-order queue?

Wahoo! Just finished up my pre-order on Verizon's site. (Apple site still displaying "We'll be back" page as of 3:18 AM EST). Definitely says 9/21 DELIVERY, not SHIPPING ...
Your Order Confirmation
Hi APPLE SHEEPMAN
Thank you for your order. It is being processed and you will receive notification once it has shipped.
Check Your Order Status
Order Summary:
Preorder Confirmation:xxxxx258001xxxxx
Order Number: 633xx
Order Location: D772001
Deliver By: 09/21/2012

Pre-order Phone - No confirmation / No recent orders

I pre-ordered my iPhone 6 at 2:15 CST this morning and still have not received a confirmation email. When I try to pull up my recent orders online on my account it shows that there are no recent orders,…

Hopefully you did what kgoose23 said and wrote down the confirmation number. Because my orders are empty but I can search the confirmation preorder number. I did as well see the message that it may take up to 24 hours but I ordered mine well after you and got on quickly. I would check your spam/junk box as well.

Pre ordered on 10/7 received confirmation but still hasn't shippedI

I pre ordered my phone on 10/7 at 2:10am(central zone) and received my confirmation at 2:43am but it still hasn't shipped. Does anyone know if there is a way to find out if I'm getting my phone no later than 10/14 , after all thats why i woke up at 2:10 last Friday to pre-order.

psewall wrote:
Have you checked the status of the order by way of the confirmation email? I got a confirmation email but somehow my order was dumped out of the system....blah I can't get over it.
Anyways, I knew mine was eff'd up this morning when I clicked the 'check your order status' link, entered my order number, and got something to the effect of "we had a problem processing your order, please contact us".
If you don't have that, you're probably fine.
Funny story, I, also was getting that error when checking my order status. I was using my order number from the confirmation email, which was a 4 digit number and my last name. I was getting nervous, so I started trying different ways to look up the order status.
On the order status page it gives you three options to choose from when selecting which method you used to make the order
1-Verizonwireless.com
2-Verizon Store
3-Over the phone.
Naturally, I was selecting the first method and receiving the error message, so I tried the second method. It then changed from asking for only an order number and last name to asking for an Ace number, last name and order location number.
I used my order number for the "ace number" field and the order location number that was given to me in the confirmation email.
When I tried that, this is what was displayed :
Order Number:
xxxx
Tracking Number:
Courier :
Status:Your pre-order will deliver by 10/14/2011
Ship Date:
Also my CC was finally charged just a few hours ago. I'm confident my phone will arrive friday. Verizon has never let me down so far, but i'm going to keep my fingers crossed.
Hope this helps and we all receive our beautiful iPhones Friday or Thursday if we're lucky.

Confirmed Pre-order (home delivery) + Apple store reservation

I am eligible for upgrade & was lucky enough to get both a confirmed Pre-order w/ home delivery & a confirmed reservation at the local Apple store - my question is, Can I get them both at the $299 price OR will the instore reservation @ Apple see that I have already paid the discounted price for my home delivery?
I originally did this becuase of all the issues, i wasn't 100% sure that things had went through smoothly (mostly becuase they went TOO smooth - I was done w/ both processes in under 5 minutes).
If I could get a 2nd phone at discounted price, I'd likely sell it. If I can't, does anyone know if I can give my reserved phone @ the store to someone else? Do I have to wait in line & get the phone only to hand it off to someone else for activation OR could I just send someone else w/ my e-mail confirmation of the reservation?

It all depends on if they check the ATT system again or not. I ordered for Apple delivery, but ATT knows that. I'm assuming when you go in the store, they check your ATT account once more, since they ask for your information to confirm what price you qualify for.
I suppose you can try it and see, but I wouldn't count on it.

In-Store Video Game Pre-order - Should I get email confirmation?

Yesterday I pre-ordered The Witcher 3 for XB1 in store, I have a gamers unlocked account that was used, the cashier said that I should have received an email confiormation of the purchase but I did not, was he incorrect?
Thanks

Hi there Merlin803,
It is regrettable to hear you may have run into a few hiccups at the store while picking up your copy of the game. With that said, it seems the store was able to address the various issues that arose to get you walking out the door with a copy of The Witcher 3.
Typically transactions take 15-20 days to post to one's My Best Buy membership, so it would be after this time frame that you should see the $10 bonus certificate for pre-ordering the game posted. If you should not see it after this time frame, please let us know so that we may take a closer look!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-order at retail price - online rep confirmed

You must have an upgrade in order to purchase the phone at all on pre-order day. There were several conflicting reports so I seriously suggest Verizon update the FAQs with this information.

That is a bit ridiculous. The way they've been advertising it is that ANY existing Verizon customer can pre-order. I'm ineligible for upgrade but willing to spend the $750 to get one of the devices.
Hopefully there will be more clarification on this soon. Because they already have some customers a little ticked off since they aren't doing early upgrades for it - this will cause an all out riot if they don't allow full retail pre-orders.

IPhone 5S pre-order HELL!!

Verizon iPhone 5S PRE-ORDER HELL!! - They screwed up and dragged my situation out for 9 days!! At the end of it all I'm still missing an iPhone 5S. 9/20 @ midnight I ordered TWO iPhone 5S 16GB silver and received a order confirmation for BOTH phones and a confirmed ship by date of 9/24. NO notification of anything went wrong. 9/22 - I get a shipping notification from Verizon but only one mobile # is listed. I call Customer Care and rep just quickly and casually confirms that two phones shipped. 9/23 - I get an email saying they couldn't fulfill my order completely and that the remaining order will ship 9/30. I call Customer Care again to inquire about this and he the rep went out of his way (great guy) to confirm that two phones have shipped and that I have nothing to worry about. Said the message was generic and was mistakenly sent out. 9/25 - I receive package and find only ONE iphone!! I called Customer Care again and this time Adam helped me. After looking through things, he comes back saying he thinks the iPhone was taken out of the box before shipment, stolen!!! Had me send him all this information and said the Verizon investigation team is on it to "look" for the iphone. I asked if he could put a new order in and just exchange it for the "misplaced" iPhone. He said it was not necessary because he believes there is a iphone somewhere. 9/27- Adam leaves me a voice mail saying that it was all a misunderstanding and my iphone should ship 9/30 and he'll be on it. 9/29 - I help my wife activate her iPhone because she tried until 3am the night before with no help. While I'm on with Customer Care again she, Ida, asks how's my phone service in which I explain to her everything. She looks into it and says she sees no record of any order or tracking for an iPhone. Further says the reason one iPhone was placed on hold because a discount was applied to two devices and it could only be used for one. I told her that I've never been notified by Verizon that something went wrong until today. And this is after calling Customer Care numerous times. And NOW I find this out. She says she's going to look into it as there might be a small chance that there is an iPhone for me. She said she'll call back by 5pm and txted me her email address. 6:00pm comes and no callback. It also turns out the email address is bogus. I call Customer Care again and get another rep who looks into it and does a whole bunch more investigation. Finally she says there never was an order for my iphone and there will be no iphone shipping tomorrow. My only choice is to place a new order and I won't get it until 10/14!!! SERIOUSLY!!! ARGGGGGHHHHHHGGHGHHGG!!! Expletives galore!!! Talked to the manager Brandon and asked if they can do something for me to compensate me for all this crap I went through. I've been with Verizon for like 15 years. He kept on saying "I understand ..blah..blah.. BUT there's nothing we can do" over and over again. So I said Verizon made a mistake, detected this mistake but didn't notify the customer of this mistake, Customer Care couldn't figure it out until today, and that I'm out of luck? Does he REALLY understand? If I had known all this I could have walked to a store on 9/20 and gotten a iphone. Pre-ordering was suppose to be a convenience provided, right? And I waited because I was led to believe that some iPhone existed.. dragged along for a ride only to find out there was no iphone. And after all this, I get nothing but "I understand.... But there's nothing we can do..." So yes people Verizon stinks!!! They do not hold themselves accountable for their mistakes and expects the customer to just take it. I'll have to admit that not all customer service reps are bad (Ty, Adam, and the very last girl who helped me you guys were awesome!! Ida you could have made this list until you decided not to call me back and gave me a bogus email). Customer Care is a mixed bag and have not real authority to help you. Verizon is about to lose yet another loyal customer and his family soon. There should be some class action lawsuit for all the iphone 5s issues. Promises/Contracts made but Verizon completely failed to keep. They just jerk us along for a ride, dangling that ship date that keeps moving around.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

"Customer Care is a mixed bag and have not real authority to help you." I worked for Verizon before it was Verizon, for several years. I think that you are entirely correct in your assessment of customer care. Reps really can't do much at all. I believe that the key function of reps is 1. hand holding and 2. punching bag. The goal is to get the customer believe that they actually DID something, and got some result! After all the talking, the customer starts to believe that something actually happened to resolved the situation. At least they spoke to SOMEONE! Picture this: the rep is on the computer, wearing a headset, and the calls are coming at them non-stop, and you have 3 minutes to convince this person that you actually helped them! But in the end, as you said, nothing happened! It is the sad truth of cs.
I am curious to see if the Moderator leaves this post on the board.

Pre-order confirmation

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