Pre-order Failure - Music not downloading.

I pre-ordered Lana Del Rey's new album Ultraviolence back in May and it was due for release today on 16th June in the UK. It turns out  that when the release date had been reached the album didn't download and will not download. On my iTunes on my iPhone next to every song there is a sign that says purchased however the song has not downloaded as is unable to play. In my music library, there is the option to "complete" the album which will cost me a further £10.99. How do I get the music to actually download rather than having fades out "purchased" signs everywhere. It's extremely frustrating especially since it's a pre-order. (In the purchased area of iTunes it shows the album as being purchased)

Look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the track there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the missing tracks there:
http://support.apple.com/kb/ht2519
If you can't find or can't download them there, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

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