Pre order FAQ question

In the FAQ section i read this and was sorta confused, perhaps too much wine.
"Any data on your current phone (including data on your SIM card) will not be transferred to your new iPhone"
i can't imagine i am to take that literally?
are the os's that different that data will not transfer?

just do a backup on iTunes before plugging in your new iPhone. once the backup is complete, plug in your new iPhone and it will promt you to re-install your data over to your new iPhone.

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Xbox One Pre Order Fullfulment question

Ok I know you guys have answered these questions, a million times. I am wondering, I wont be able to attend the midnight launch. I plan on being there right when the doors open that morning. Will you guys have enough consoles for us. I forgot to say I did pre order. I cant imagine your stores not, because that would mean you sold all the pre ordered consoles at the midnight release. Which sounds crazy just typing it. I doubt that will happen any reisurance will help.

You should be fine. A lot of people are spazzing out and in panic mode.
If buy some chance you don't get it on Friday you will have it with in a few weeks.
Personally i would not try to be there at midnight and it isn't worth taking time off from work to get it.
I didn't pre-order an Xbox because my daughter said to wait on one becuase she wants to see which way all her friends go if they get a new system. If your going to change platforms this would be the time to do so.
If none of her friends go PS or Xbox One right away she would still play our Xbox 360 becuase if she cannot play with her friends she has no interest in a new system.
I did pre-order a PS4 that I am picking up tonight but it is a gift and not for home use.
I think you will be fine with your Xbox One

Pre-Order Bonus Question

So I want to Pre-Order Shing Megami Tensei Devil Survivor 2 and it does not confirm the bonus with the Soundtrack, Decal set and the collectable box. Other reatailers like Amaon and Gamestop does however. I was wonderong if I Pre-Order the game from here, will I get the bouns?

Hello Alex420,
Looking to upgrade Devil Survivor 2, eh? Great choice; we'd be happy to have you get your copy from Best Buy!
At this time we have not received word of pre-order bonuses available at Best Buy, but we have reached out to our business contacts to see if we can get any confirmation for you. Please watch this thread as well as the product page for any updates.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Business account Pre-order problem/question/help

I pre-ordered with my business account online. They allowed me to bill it to my account. I got a confirmation E-mail that gave me a 8 digit Reference # starting in MB
MBXXXXXXXX
No order number or confirmation number so I cannot track my shipment. When I look in my transaction history all I see is my order was submitted and is currently "Pending"
02/03/2011-06:42    Pending The request is currently pending.
02/03/2011-06:42    Submitted We have successfully received your request.
Order Date: 02/03/2011 09:42:38
Order Status:
PRE
Orders received today ship by 02/09/2011
That is all the information I can get. No one can tell me if its shipped, why it hasn't and why I have not received any more information with tracking or order numbers. Anyone else having this problem? Customer support is WORTHLESS. They can't look anything up and continue to tell me no one's phone has shipped even though I can clearly see on here that is not the case.

I ordered 2 through my business account. (upgraded 2 lines)
my orders status says: "PRE"
I look at history and this is what is says.....
Transaction History Details
Structure: Default     Position: Default Set Default Position
TransactionConfirm # Wireless Number Date/Time * Status Transaction MB48957**** 813-2*0-**** 02/03/2011-00:58 Submitted Upgrade Equipment
Transaction History Date/Time * Source Status Description 02/03/2011-00:58    Submitted We have successfully received your request. 02/03/2011-00:58    Pending The request is currently pending.
I ordered @ 3am Eastern Exactly.
I have read other sites posts that business accounts were not shipping early and would be shipped on the 9th.
Anybody have any updates?

Pre-Order Codes Question

Hey guys,
I had recently pre-ordered Mortal Kombat X for the Playstation 4 from Best Buy and got the Activation Code for Goro, which I haven't used yet.
I was considering going back to Best Buy and seeing if I could exchange it for the Xbox One version and was curious if the redemption code would work on the Xbox One version instead?

Hey dekkocards,
Thanks for pre-ordering Mortal Kombat X from us. You can certainly shuffle things around and exchange the PS4 version purchased for an Xbox One copy, but the code you received for pre-ordering would not cross over with you. Each code is generated for a specific platform redemption process.
I know this may not have been the information you were hoping to receive, but I do hope it helps inform your decision as you decide whether or not you want to exchange your copy.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Halo 4 LE Pre-Order Bonus Question

So I pre-ordered this bad boy around mid-July and it came with the Venator Raptor Skin.
Now that I check the product, I see they've added some Deadeye Helmet Skin.
Even though the Deadeye skin is not listed in my reciept, will I still be getting it since I did pre-order it?
Solved!
Go to Solution.

You will still get it.

Card pre-order concerns/questions

I made a card in iPhoto.
How do I tell if it will print one-sided or two-sided, flat or folded? If folded, which side will be the front?
Is there any customer service available prior to ordering to make sure I don't ruin it being unfamiliar with the program?
I did a "Year in review" Christmas card, but changed the layouts a little.
I don't want to spend a bunch of $$$ and find out I put it together incorrectly.
I'm a newbie!
Thanks!

iPhoto '11: Preview a book, card, or calendar before you order or print it
LN

Can I pick up a pre order made with my sisters name / number??

Simple question. I made two pre orders, both under my sisters phone number and name. Do I need to be with her when I pick up the games.

Hey Mrlaedis,
Evolved is correct: the person whose name is listed on each pre-order is the only person who can pick those items up. The only exception to this would be if you placed both orders on BestBuy.com for store pickup and designated yourself as a Friends & Family pickup option at the time of checkout. For more information though I'd encourage you to refer to our pre-order FAQ:
BestBuy.com > Help Center > Pre-Orders
http://bbyurl.us/Preorders
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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MGS: V Pre-order/price drop

Hello,
I pre-ordered Metal Gear Solid V: Ground Zeroes - PlayStation 4 when it was $39.99 and it recently dropped in price to $29.99. My pre-order included other items and I used a reward zone certificate on the order. The total for the game after 20% GCU discount was $31.99 and then -$10.48 for the distributed reward zone certificate.
What I need to know is, do I need to cancel and reorder? Or will I be refinded the difference somehow by letting the order go through completely? The way I see it, the total should now be $13.51 after GCU discount and RZC.
Please let me know if you need the order number or any other information. Thank you for your time.
Best regards,
-Andrew

Hi andrewcounty,
Good question! Whenever you pre-order an item on BestBuy.com and a price change occurs prior to release, you'll always receive the lower of the two prices. Any applicable GCU discounts and My Best Buy certificates will then be applied to the lower sale price when your order is shipped or picked up at your local store. For additional information though I'd encourage you to check out our Pre-order FAQ:
BestBuy.com > Help Center > Pre-orders
http://bbyurl.us/Preorders
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-Order Question

So I pre-ordered Titanfall for Xbox1, but I won't be in town when it comes out and one of my friends really wants to pick it up on the 11th at the midnight release. Is there any way to change the name on the pre-order, or would I have to cancel the one I have and create a new pre-order?

Hi cgarvey4,
I hate to be the bearer of bad news, but we don't currently offer a way to update the name associated with pre-orders. To have a friend pick up the game for you, you would need to cancel your existing pre-order and place a new one in their name. Also, remember that pre-orders must be picked up within 5 days of the title's release! If you aren't able to pick up your copy of Titanfall within that timeframe, then it will be returned to store inventory and made available for purchase to other customers.
Let me know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order question for iPhone5/Verizon

I have a quick question...
My wife and son currently have the iPhone4 with AT&T and they are now out of contract. I'm currently on Verizon. I want to change their carrier and pre-order the iPhone5 for both of them from Verizon. I want to add those lines to my existing Verizon account and transfer their numbers as well. Would I be able to do this through this through the Apple Store's web-pre-order system? (or possibly Verizon's?) or will I have to speak with someone about doing this?
Thank you so much in advance

Here's what AT&T had to say about new customers when the 3GS was launched. I'd guess the same applies to iphone 4:
http://www.att.com/wireless/iphone/en/iReady_checklist.pdf

IPhone pre-order question.

I pre-ordered my iPhone 4 to be picked up at the Apple Store in my area. I chose the 32G like I did last year, but I've never used more than 12G at one time, so I think it's a waist to get the 32G, so I'm wanting to know when I pick up my iPhone 4 32G, can they change it to the 16G? I've tried calling the Apple Store and Apple's main line and apparently they don't staff enough people to take calls when it gets busy. Apple's main line won't even let you wait to speak to a representative. If anyone knows the answer to my question, please respond.

Most likely they will not be able to answer your question now. I would think they will be willing to give you the 16 GB instead of the 32 GB you pre-ordered, but it's going to depend on the available stock in whatever store you're picking up at, at the time you get there. If they've sold out of the 16 GB model, then can't change your order.

Pre-order pickup, reward certificate, and payment option questions

I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true?
Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
Solved!
Go to Solution.

Hi there Mcbutters-
We appreciate that you choose Best Buy to place your pre-order! I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order. Hopefully I can help clear some things up for you.
To answer your first paragraph, that it technically true. When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup. At that point, the payment method cannot be changed. However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you. Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed. While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days. This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here. Another option would be to do as Batman1982 suggested and cancel your order to then place a new one. Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
I hope that this helps, but if you have any further questions, please let me know.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Pre-ordering an album?!? Quick question?

I plan on pre-ordering an album. But I do know that you get an album for a discount if you purchase singles from it. I've purchased two already. My question is can I pre-order the album at a discount? And if so, how? Thanks.

Only when it's released - some pre-orders have tracks which are released before the actual album, which will download as they are released, but the rest of the album you will only be able to hear and download when it's released

IPhone 4 Pre Order Question PLEASE HELP !

I am sure there was 100 posts about this but I cant find the answer thats set in stone, even AT&T couldnt help me. I signed up with AT&T in April got an iPhone 3Gs. Obviously, I am not eligible for an upgrade. Now my first question is the text message said we can offer you a discounted iPhone upgrade at a higher price with a 2 yr commitment and a $18 upgrade fee. What is THAT price?! Also, due to some credit issues, I had to leave a $300 deposit with AT&T to start my contract with them, am I going to have to leave another $300 deposit ?! I want to pre order the phone on the 15th, so someone PLEASE help

The USUAL "higher price" discounted phones are $399 for the 16GB and $499 for the 32GB ($299 for the 8GB 3GS).
Only AT&T can tell you for certain whether another deposit is needed or whether the prices I quoted apply to you.

Pre order FAQ question

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