Pre order has not download

I pre ordered Love is on the radio by Mcfly it came out on 24th November but it has never downloaded on any of my devices. I have been on Itunes and checked for downloads but it says there are no downloads. on the store it just says purchased and I have no idea how to actually download it!
can anyone help!
Thanks

Hi yasibear91,
Welcome to the Support Communities!
The following article will explain the Pre-order process:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you cannot find the file after following the steps above, you can redownload it:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
If you continue to have issues with this order, please notify the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

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I pre-ordered an album awhile ago and have yet to receive it. Everytime I try to download it, i-tunes either says that all my music has already been doenloaded or that it is no longer available in my area. It's really starting to tick me off & I don't know what to do about it. It really makes me not want to pre-order anything from i-tunes anymore. I want the album and what was promised if you pre-order the album. I keep trying to use the help & the contact us on i-tunes but it just keeps sending me around in circles. I hate that when you try to contact i-tunes online, all they seem to do is run you around in a big circle over and over and over and over again. It's really annoying and frustrating. Any help would be greatly appreciated. Thank you and God bless.

Greetings Tman596,
Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
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I pre-order McBUSTED's version of Love is on the Radio, but it will not download, and i have tried to sign out, sign back in, i can't find the 'Report a Problem' button on my phone and i just really want the song now
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Hello itunesisntworking,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
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When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
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iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
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Greetings Tman596,
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Hello there, Jon3nt.
The following Knowldge Base article has the information you are looking for regarding Preorders:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Specifically:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloadsto begin downloading your pre-order.
Thanks for reaching out to Apple Support Communities for answers to your question.
Cheers,
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Pre order has not download

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