Pre-order has not shipped

I have pre-ordered an item coming out on Tuesday and it has not shipped yet. It was pre-ordered in March. When I ordered it, I fully expected to have it in my hands on Tuesday, which is no longer the case as it seems. Is this how Best Buy operates? I know that your competitors ship a few days ahead of the release date. I know that some people's bestbuy.com pre-orders have shipped, so why not mine too? Best Buy, you have yet another unhappy customer and I have no intentions of shopping here in the future. 
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Greetings Tman596,
Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
Regards,  
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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