Pre-Order Help?
After a long day of running errands, I am finally getting home and looking at all the hype about the Droid 2 since the pre-orders started. Originally, I was considering going to my local VZW store when it opened and ordering my D2 there. However, I am seeing that if you pre-order it on the website, you can have it tomorrow. However, is it too late, 8 EST, for me to pre-order it and have it tomorrow? I am in no hurry for it, but I'd prefer to get away from my enV2 ASAP. I'm also worried that my local store may sell-out and I'd be out of luck completely. Any opinions as to what my best option would be? Any help is very much appreciated!
Order it online, with next day delivery ($8.99). It is probably too late today. If you order it online, you get the "instant rebate" - which is another way of saying a $100 discount. I've read somewhere that if you get the phone in the store, you get a $100 debit card...but don't take my word for it...call and ask VZW if you have concern about it.
As far a selling out...get it online, and you should receive it by Monday. if you JUST HAVE TO HAVE IT...go to the store, but you'll have to wait for the $100 credit/card/check/whatever.
Similar Messages
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Any thoughts on what do to do about the following scenario?:
10/06/14: "pre-order" iPhone 6 and 6+ in 64gb and 16gb respectively as well as cases and accessories, etc. at local Verizon store with
expected ship date 11/14/14. Note: also informed my bank card would not be charged for the accessories until shipment.
10/30/14: go back to Verizon store and change order to up both phones to 128gb with new ship date 11/21/14.
week of 11/21/14: order pushed back to 12/12/14 (found this out on website, no email received from Verizon stating this).
12/04/14: call "customer care" to check on order due to no activity on order status on myverizon only to find out that the order was cancelled.
Representative didn't know why, and offered to place a new order over the phone but the shipment would now be 12/19/14 (which
I thought was pretty generous considering I did not want it cancelled in the first place, nor did I even know it was cancelled
until I called for myself).
12/04/14 (later that day): go to Verizon store to see if I could get more information on why my order was cancelled unbeknownst to me. Employee
looks into it and states that "the order has not been cancelled, I don't know why you were told that but it's not cancelled." Informed
employee that I re-ordered the phones over the phone with "customer care" prior to coming down here and asked if that's what he was
seeing. Replies: "I see the order, it was cancelled due to supply, but has the same shipment date (12/19/14), don't worry it wasn't
cancelled you'll get your phones just hang in there." So basically I was informed that I have an order with the same shipping date
(which I already knew because I had to re-order but yet the answer to my question was seemingly that was and was not cancelled). Hm.
12/12/14: receive an email with instructions on how to back-up our devices while we are "eagerly waiting for our phones." Looking good so far.
12/15/14: my bank card is charged for the accessories and there is new documents in myverizon detailing the equipment purchases. Looking great now.
12/16/14: receive an email stating the order for the 6+ has been cancelled. Immediately call "customer care" and rep says she sees it was cancelled and
does not know why. She asks if I'll hold while she looks into it. 30 minutes later a different person comes on the line, and has no idea who I am, or
that I've been holding for 30 minutes while someone was "helping me", so I explain why I'm calling and that someone was supposedly helping me,
he says he will transfer me to "customer care" and then click, the line goes dead, awesome.
12/16/14(later that day): once again I venture to the Verizon store to find out what is going on. Different employee this time, but story is the same. He tells
me that the 6+ was cancelled but can not tell me why. He also states that it says there is a pending order for this particular line so he can't place any
orders. This was apparently as quixotic to me as him, thus leading him to consult abother employee. Employee "2" was initially adamit that the order
was cancelled but when employee "1" showed her that the upgrade status said pending order, she said the "system" takes 24-72 hours to "catch up."
(Keep in mind that when the first round of phantom cancellations occurred I was able to re-order that same day, in fact probably within a matter of
hours. whatever.) So I brought up the fact that my bank card was charged for the accessories the day before, and employee "1" says (in affirmation
of what I was told during the very first order in October) that charges are only made when the order is ready to ship. So with that tidbit of info they
came to the conclusion that I'll have to wait until 12/19/14 or that following Monday to see if I have a phone or not because at this point "anything
with a pending status can not be accessed and calling 'customer care' won't be of any help because they will not be able to do anything either."
So I do the only thing I'm able to at that point, leave. Note: I was generously given the option of returning the accessories for the 6+ should i find
out that my phone does not arrive on the 19th or following Monday. (this was a huge relief because I was worried I might be stuck with a case and
screen protector for a phone I'd never get.)
12/16/14(even later that day): despite being told that doing so would be futile, I call "customer care". Explained the entire story thus far and expressed my
disappointment. The rep was understanding. She told me that the order for the 6+ has been cancelled but can not explain why. I asked about the
charges to my bank card, she says (in contradiction to what I've been told all along) that sometimes the cases/accessories will come before phones
are ready to ship. Hmm. She also says the order for the other line (iPhone 6) will "definitely be coming on the19th still." This is interesting because I
have not received any shipping confirmation email (though to be fair I also never got them for the first round of cancellations either.) She further
explains that she can not do anything about the 6+ order because the system has not "caught up with the cancellation" (ok, heard that earlier
but still does not make sense seeing as I was able to re-order before) and advises that she would be able to give me a call back Sunday morning
(12/21/12) to process the 6+ order again (again). So, I agreed as its either that or not get the phone (although if I don't get the phone I can
still return the accessories for it at the Verizon store thankfully.)
12/17/14: receive email notification that the order for the iPhone 6 has, you probably can guess it, but nonetheless, been cancelled. So what do I do you ask?
The answer is simple, nothing. Going to the store would be a waste of time and gas, and calling "customer care" would be a waste of time and my
plans (albeit unlimited) minutes. So I decide to wait until Sunday, for the rep to "supposedly" call me back, so I can re-order what will now probably
both phones only to be told the expected shipment dates are now January 2015, even though it will probably be fruitless because they will be,
as history has foretold, cancelled within a week or two. But holding onto a sliver of hope because the rep said the one line (iphone 6) will
"definitely be coming 12/19/14".
12/19/14: no iphone 6+ (no surprise). No iPhone 6 (a little surprised only because it was "definitely coming", but it's a very little). Still have the charge to
my bank card for the accessories, no accessories though (still, not really surprised) but at least I'll be able to return the accessories I don't have
for the phones we'll never get, so that's a plus I guess. No shipping confirmation, though I don't know why I'd hope for one seeing as the orders
were cancelled. Again. (But at least I got an email this time.)
So I need help. We love Apple stuff and we want the new iPhones, but by the time we'd get them from Verizon our trade-ins will probably be too old for
the Edge program or the iphone 6S or 7 will be out. We have a family shared plan with 6 lines and moving to another carrier would be a pain (although
probably easier than what we've been through thus far with Verizon.) Ive heard ordering through Apple is the best route but you can't set up the Edge through them so that's out. I call the store every Friday (which I've been told is when they receive their order) but they never have the phones in, so that's also seemingly out. So I guess my question is does anyone know how to order the new iPhones on the Edge program and actually get them In a reasonable time? Otherwise I think we'll probably take our 15 year old account elsewhere. Thanks to anyone who reads/helps with this and sorry for the rant, I'm a little disheartened.***Update: the rep that said she'd call me back, well, she didn't. Also, someone with a Verizon avatar and a "_VZW" in their name replied to this saying he would be willing to give me the "status" of my order, so I responded (even though I don't want the status as much as I'd like our phones), twice, and nothing back from him either. So, today our bill has the charges for our new phones on them. Yet we don't have our phones, nor is there anything leading me to believe that we will ever get them. Lol. Verizon has disappointed me in the past 2 months and I think I've been more than patient with them.
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Can't download pre-order. help!
I had pre-ordered an albumn about a month ago and just a couple of days ago I got an email saying that my albumn was ready to be downloaded. So I clicked the link and then iTunes asked for my password and then asked me to pay for the albumn, but as I mentioned I paid for it a month ago, when I search the albumn in iTunes it says that I purchased it but doesnt let me download it and it doesn't come up when I click on the purchased link.
Hi there Kkoski22,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W. -
HT204088 How do I cancel a pre order, help please
Hi I just pre odered Brave thinking it was the film and alas it is the music, but now I cannot cancel the pre order. If only the option was right below where I had ticked initially it would be so easy..
Go here:
iTunes Support
and follow the instructions to request assistance from the iTunes Store.
Regards. -
well i pre ordered a album and it came with a instant download but the song didnt appear so i canceled the pre order but then i found the song and saw it was charged so tried to pre order again but it says item already purchased ?? will but the song again ?
http://support.apple.com/kb/HT5714
Regards. -
I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases can someone contact me and give me some help sorting this out
Much appreciated
<Email Edited by Host>Hi there
I'm getting a similar problem with my Macbook Pro. itunes match was working fine until two days ago when i created another 'user id' for the laptop and then an itunes account for that user under their profile. Now i cant turn on itunes match on my itunes under my user account. Contacted Apple today who said to use the Express Lane and email the problem and they might be able to make an 'exception' on the account. Otherwise I'll have to wait 88 days to access a lot of my music on the macbook pro. itunes match is still working on the iphone 4S and ipad2.
Can anyone help? The only thought was too re-stream the laptop. Ive already tried deauthorising the other user but it made no difference.
Thanks
Jules -
I Need help, I bought the whole album for 7.99 and i only got 1 song. (it was the Pre-order.)
and i dont want to pay extra for 6.53$
I need help
P.S
i got the email but nothing would pop up.Contact iTunes
Apple - Support - iTunes - Contact Us -
hi i have pre-ordered a song however when i try to download it, it says theres an error on my itunes. can you help?
Hey elgriffiths,
Thanks for the question. I understand you are having issues downloading your pre-ordered content. The resolution is going to depend on the error message you are receiving, however, I have included two articles that address a number of common errors:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M. -
My itunes pre-order is gone? Please help.
Okay, so I pre-ordered the Brand New album "Daisy." Last night, the files showed up on the download list, but didn't do anything. I didn't really think much of it, but at 1:am the files still were processed, but had not started downloading. To my surprise, the files of the songs had made seven copies of themselves.
So I thought it had to do something with size, so I tried to clear some disk space. Long story short:
My songs ended up in the recycle bin.
I pressed "restore all items" and they disappeared Where have they gone?
And how do I get the songs to just finally download?
I would kill for this album, so some help would be greatly appreciated.Try reformatting your iPod to FAT32 in Windows, followed by a restore in iTunes, and see if it helps with your issue:
1 - Connect your iPod to your computer.
2 - When iTunes has finished syncing with your iPod, open "My Computer".
3 - Right-click on your iPod, and click on "Format". (If your iPod is not showing in My Computer, make sure that disk use isn’t enabled in iTunes).
4 - Here, verify that your formatting settings are "Default", with the format type set for FAT32. Also, make sure that "Quick Scan" is not selected.
5 - Then, click on "OK" to begin the formatting process.
6 - When this is complete (it might take a while), make sure to restore your iPod in iTunes again, so as to properly reload the firmware back onto it again.
-Kylene -
5800 NOKIA TO PRE ORDER OR NOT! HELP ME DECIDE PLE...
Hello,
I am deciding whether or not to pre-order the 5800, because of the Valentine's day sale. I need reviews/opinions from those you already have a 5800. Do you love it? Is it worth it?
THANK YOU SO MUCH!yes i have one paid through the nose for it,you have the n82 i see from other post and you have ordered 6220c so which phone you want id stick with the 5800 or n82 i take it your nokia fan me to was not into all this touchscreen lark even when iphone came out and then all the others to follow,the 5800 has not many apps just yet but its rapidly moving up with that check here out for themes and apps and games
http://dailymobile.se/ i never thought id like touchscreen now i do as its nokia ,there is new nokias touch screens apart from n97 coming out soon to be announced at the MWC which is very soon ,so keep close eye on things
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520 -
HELP! I pre-ordered the Miley Cyrus Bangerz album but can't download it
Help please! I preorder Miley's new album that realeased yesterday and is available for purchase on iTunes. iTunes shows that I pre-ordered it, but won't let me download it. It has the expected date as "October 8, 2013". WHY???! Help please!!
Hello trosewallace,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Best of luck,
Mario -
I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!
If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?
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I do not have a 'Manage Pre-Order' tab on my accounts page, can anyone help?
Hi, have tried following instructions to manage pre-orders but cannot find the 'Manage Pre-orders' tab. Can anyone help please.
PDYou will only have a de-authorize all button if you have 5 machines authorized and you are only allowed to do this (on your own) once every 12 months. If you would like to de-authorize your old computers and have less than 5 authorizations you need to send Apple support an email requesting this.
-
IPhone 4 Pre Order Question PLEASE HELP !
I am sure there was 100 posts about this but I cant find the answer thats set in stone, even AT&T couldnt help me. I signed up with AT&T in April got an iPhone 3Gs. Obviously, I am not eligible for an upgrade. Now my first question is the text message said we can offer you a discounted iPhone upgrade at a higher price with a 2 yr commitment and a $18 upgrade fee. What is THAT price?! Also, due to some credit issues, I had to leave a $300 deposit with AT&T to start my contract with them, am I going to have to leave another $300 deposit ?! I want to pre order the phone on the 15th, so someone PLEASE help
The USUAL "higher price" discounted phones are $399 for the 16GB and $499 for the 32GB ($299 for the 8GB 3GS).
Only AT&T can tell you for certain whether another deposit is needed or whether the prices I quoted apply to you. -
HT4059 Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode
Can someone help??? I pre-ordered a book in Ibooks and now it is stuck in downloading mode
Hello heidi67,
We've an article that can help get the download resumed.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
Cheers,
Allen
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