Pre order not downloaded and says i never purchased it

i pre ordered ed sheeran's album x a few days before it was supposed to be released and each day there was supposed to be a song from that album released so i got one song and i waited and waited for the next songs but none came so i went back to the store and it said that i never purchased the album

I figured it out. I just sent it as a gift to myself

Similar Messages

  • Pre-Order Not Downloading.

    I'm getting very upset. I preordered Drake's NWTS album and it isn't downloading. I read ALL of the directions on preorder which is simply pressing a button , so don't get an "Apple specialist" to give me a link to a common sense page. I've downloaded plenty of albums and songs before from the iTunes store. I've been refreshing the Nothing Was The Same page on iTunes every hour to see if I could download it but no luck. It's saying that I purchased but still isn't downloading. I refuse to pay $13.99 again. I really need some helpful advice and not a nonchalant reply with a link that doesn't help.

    I'm having the SAME issue....I'm never going to preorder again....I click on the link and NOTHING. I can't download nor will it let me repurchase

  • Pre-Orders Not Downloading?

    So last night I pre-ordered the American Idol finale performances. I don't have any e-mails with a receipt for these purchases, and they haven't been downloaded to my iTunes. They are now available for purchase and download, but I'm afraid if I do that then I might end up paying double for these songs. Do I need to wait longer, or did the pro-order not go through?

    If you're sure the preorder has been released, try following these steps to fulfill your preorder and then download your album:
    1) Open iTunes.
    2) From the Store menu at the top, choose View My Account.
    2) On the Apple Account Information page, click the Manage Pre-orders button on the right. Then choose to buy (fulfill) and download the album.
    Hope that helps!

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

    If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

  • I pre ordered an album, it says I purchased it and it's still not downloading

    I recently pre ordered an album, it says I purchased it but still won't download, I don't know why this is happening and it's aggravating. Somebody please help me

    When you pre order an album you don't get the album until it's released to the masses. Look at the album and iTunes it should say when you can download the album with it's release. I hate giving bad news but at least nothings wrong with your account

  • I pre ordered a album and it says purchased but will not download

    I pre ordered a album and it says purchased and has been released but will not download

    Hey Sspafford!
    I have an article here that can help you with this issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please.

    Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please .
    <Link Edited By Host>

    Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
    Now I can download apps on both my iPhone and ipad2.
    If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
    Jan

  • I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

    I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

    Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
    Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
    Message was edited by: ChrisJ4203

  • I signed up tp lastPass premium and installed the app on my phone.  I can no longer download mail.  I am asked for a password which I supply my my email but it is not recognised and says there is a domain error. Can anybody help please

    I signed up to lastPass premium and installed the app on my phone.  I can no longer download mail.  I am asked for a password (I give my normal log-in) but it is not recognised and says there is a domain error. Can anybody help please

    Try deleting that app, then see if you have the same issue.

  • Lion said it had not downloaded and now says that it is installed?

    Lion said it had not downloaded and now the App store is saying that lion is installed on my mac, but it has not installed. What should I do?

    What should I do?
    Look in the Applications folder for the installer file

  • I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

    Seems that you can no longer hide them on your phone.  Try doing so in iTunes: http://support.apple.com/kb/HT4919.

  • Hello, I recently brought a new mac and I want to download my purchases into my I tunes. When I go to I store puchases the Download button is not live and says downloaded. They are onto my old computer how do I get it to download again to my new authorise

    Hello, I recently brought a new mac and I want to download my purchases into my I tunes. When I go to I store puchases the Download button is not live and says downloaded. They are onto my old computer. How do I get it to download again to my new authorised computer. Thank you for helping

    Copy them from your old computer. Copy them from the
    back up of your old computer.
    Are you logged on under the same Apple ID that you used
    to make the purchses? What are you trying to download?
    Not all types of media can be downloaded in all locations.

  • I pre-ordered an album and it wouldn't download so i need to know how to get a refund

    i pre-ordered an album and tried to down load after the release date.  it wouldn't down load and i wasn't able to get a refund.  please advise.

    Hello techmo200,
    Follow the steps outlined in this article to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • My Super smash bros Wii U pre order because i pre ordered in store and placed a $5 deposit

    Let me share what I was told when I arrived at best buy store. By the way I will file a complaint to corporate about this and will see about filing it to better business bureau... I pre ordered my smash brothers bundle in store ( couldn't do it online because there are issues with my account for a year now and after numerous calls to fix it which I have been given so many ticket numbers,best buy just cant fix their own mistakes). I arrive at the store to pick up my pre order and the employee responds with a dissapointing tone"don't tell me you preordered the bundle." the employee just walks back and forth. She then asks her co-worker which she then tells me "we don't have your preorder...we only filled orders for the people who preordered online and fully paid the game." I asked for a manager and told him this is the second time best buy has messed up my pre orders and provide me with poor service. He then says that they only filled the orders from online purchases and who paid in full which makes me feel like I didn't matter only because I placed a $5.00 deposit to guarantee my copy.overall I received poor customer service, he did not own the situation and didn't offer at least some type of compensation to a "former" loyal elite customer. In general, best buy has given me poor service throughout the year by not fixing my ability to order online for a year, messing up my pre order of Mario kart 8 by charging me for the free $10 gift card which was supposed to be free for pre ordering the game and then refusing to give me a refund for the $10 charge, and finally telling me that even though I pre ordered, because I didn't pay the bundle in full I don't get my copy at all... Not even a phone call,common courtesy to notify me. This is it! Best buy will never get business from me and I will never recomment it to anyone. Amazon on the other hand does everything right, and owns the situations and strive to make things right.Amazon is now my go to for shopping all electronic and entertainment needs. Amazon even allowed me to place a new order for the bundle and will receive it next week versus best buy saying " we don't know when we will get them." In short I cancelled my pre order from best buy and took my business elsewhere. Finally when I asked the supervisor for corporate's contact information, he refused to provide it. Now I need to check online and hunt down that information

    Hello redrevolver4,
    Thank you for pre-ordering from Best Buy, and thank you for sharing your experience with us.  We as moderators on the forum work at the corporate office, and I am happy to talk to you today.
    Reading through your description of events I can certainly understand why you would be disappointed.  It is not our intent to leave any customers out when they pre-order a product with us.  While we are working to fulfill our in-store pre-orders that were not yet completed, I can also understand your desire to cancel the order and go where you could get an order shipped out to you.  I am sorry that was not us this time.
    I will certainly document your feedback so that we can learn from it and ensure that our stores are adequately equipped to fulfill orders as our first priority, but provide all care and courtesy when things don't go quite as intended.
    I did have one more question for you, though, and I will be sending you a private message with that.  Please watch for that message from me shortly.
    Thank you,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

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