Pre-Order Payment & Refund

I pre-ordered a tablet that has not been released yet, I did not think I would be charged until Best Buy had the unit and could guarantee me the unit. You can imagine my surprise when the total came out immediately! (over 2 weeks away from the expected release date!) I was wondering if anyone had any information as to how long it would take to receive a refund if I canceled my pre-order about an hour and a half after placing it?

It is possible the charges you were seeing was an authorization to confirm you have the credit, not an actual bill. This happens a lot with pre-order games.
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I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

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Re: Pre-Order Payment & Refund

This seems strange. I preordered something releasing in two months , I was charged and now it has been put back into my account. Does this mean it will come back out and repeat?

Welcome to the Best Buy Forums!
If this is your first pre-order with Best Buy, I can understand why you might be confused about seeing your funds back on your credit card. Fortunately, I can illuminate this mystery quite easily!
When you initially pre-order a product on BestBuy.com, we will place an authorization on your credit card for the amount of the purchase, to make sure that you have the funds necessary to pay for it. Generally, that authorization will drop off after 3-5 business days depending on your credit card company or bank. Once the order is ready to ship, we will then charge your card for the purchase amount. You can find more information on our Conditions of Use for BestBuy.com here.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Overcharged 7 times for pre-order & NO REFUND!!!

so i pre-ordered the new SOAD album, and iTunes charged me 7 times for it! i would not have even noticed except i use online banking and say that there were 7 charges in a row for $10.99 on my account from PayPal. i emailed iTunes who said that i would have a refund in 3-5 days. well, today is day 6 and still no refund. to top it all off, the pending refunds from iTunes have been "removed" from my PayPal account. so what, they are stealing my money? anyone else with this problem? i am so angry and disappointed that they did not even email me or fix the error until i said something!!!

I to was charged multiple times, 9 to be exact. See my thread here: http://discussions.apple.com/thread.jspa?threadID=258740&tstart=45
iTunes support has ignored my last two e-mails regarding this matter, (I just sent another 'new' one in hopes of it not getting ignored) its amazing to me they aren't going out of their way to help get this resolved since it was a obvious billing error/problem on their side with paypal.
I just want an immediate refund so I can move on to another music service other then iTunes.
TrackID: 1271283
L

In Store Pre Order Payment

Can I pay off a pre order before the title is released?

Hi jayxarr,
That’s a great question! Pre-ordering games in-store comes with the luxury of only needing to put down a deposit of $5 on most video game pre-orders. However, we do know that at times, our customers would like to just pay the deposit in full and be done with it! I’ll gladly clarify the details around deposits on in-store pre-orders at Best Buy.
As zztoluca has stated, the $5 deposit when pre-ordering in-store is only a minimum amount needed to secure your copy of any given game. If you wish to pay the full amount, you should be able to do so at the time of pre-order only. I don’t believe you can add to an existing deposit once the pre-order has been created. Also, for clarification, if you’re a Gamers Club Unlocked (GCU) member, you likely won’t see your GCU benefits apply until you pick up the game and fully complete the transaction. GCU benefits usually do not reflect on the pre-order receipt itself.
Please don’t hesitate to let us know if you have any further questions and thanks for your inquiry about pre-ordering at Best Buy!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Pre Order Payment

I was wondering if anyone new if you can charge a pre order to your account or if you have to pay out right for it? If you do have to pay out right for a pre order can you charge it to the account after it is released?

I see the awesome new Windows phones have caught your eye Drowens. In most cases, the phones can be billed directly to your wireless account as long as your account is eligible and the total does not exceed $400. If you do chose to pay outright for a phone, your credit card will not be billed until the order is being shipped. You can start your order at http://solutions.vzwshop.com/windowsphone and after logging into your account, you'll get a chance to see if your account qualifies to have the device billed to the account.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Pre-Order Rejected Payment

So... I went online last night on Apple's website to pre-order 2 new iPhone 5's. AT&T's site was stalling. We have a family plan so I tried to add both to the same order, but it wouldn't let me - so I did them in two seperate orders. I guess my bank saw 2 $400+ charges try and go through and blocked one. I got an email saying "Thank you for your order" and the est. arrival date as the 21's. But then today I was notified they needed a different form of payment for the second one (my bank blocked it thinking it was fraud). I called and got it cleared up and resumbitted and it says everything's good now - and the est. arrival date on both phones are still Sept. 21's but my husband is really worried that this put one of the phones at the "back of the line," and one will be delayed.
According to the site, again, everything looks cool - but I was just wondering if anyone has had this happened in previous pre-orders and knows for sure if this delays anything or not
Yes, I'm that parinoid...

[quote When I did the test run with the droid x they were making me pay the 30 at the time of order even though I have it with my bb /quote]
I just ran it again.... are you sure you are not mistaking the summary page, which shows everything you are signing up for, with the actual cost of the phone which you are buying?

Pre-order pickup, reward certificate, and payment option questions

I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true?
Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
Solved!
Go to Solution.

Hi there Mcbutters-
We appreciate that you choose Best Buy to place your pre-order! I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order. Hopefully I can help clear some things up for you.
To answer your first paragraph, that it technically true. When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup. At that point, the payment method cannot be changed. However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you. Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed. While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days. This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here. Another option would be to do as Batman1982 suggested and cancel your order to then place a new one. Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
I hope that this helps, but if you have any further questions, please let me know.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Pre-ordered an entire album, but was only refunded for one song

on 7/24/14 I pre-ordered TRXYE by Troye Sivan. I got an email saying that something happened and I was getting a refund. I was only refunded for one song. I got a refund for Happy Little Pill, but not the rest of the album. I payed $4.95 for the entire album, and only got $1.29 back. Either I need the entire album free, or the rest of the refund.

How many tracks had been released from the album ? When you pre-order an album (and similarly for any other item) you are not charged for it, you are only charged for the album (or individual tracks) when they are released and you download them - so if only the one track had been released then you will only have been charged for that track, in which case what you have been refunded is correct.

Is it possible to get a refund on a digital download pre-order.

As the title says. I pre-ordered the Destiny Digital Guardian Edition from a Best Buy store on August 1. I have since had a credit added to my Amazon accout and would like to purchase the DDGE from them instead because that credit makes the game about $35. Is it possible to get a refund? I don't see anything the return policy specifically mentioning digital pre-orders.
Thanks in advance

Hey again PhazeDelta1,
Like zztoluca mentioned, digital content typically cannot be returned or refunded once it's been fulfilled. Pre-orders, on the other hand, can be cancelled any time prior to delivery. If you haven't already done so, I'd encourage you to stop by your local store and to speak with a rep at the customer service desk -- I have confidence they'll be able to help you out.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I pre-ordered an album and it wouldn't download so i need to know how to get a refund

i pre-ordered an album and tried to down load after the release date. it wouldn't down load and i wasn't able to get a refund. please advise.

Hello techmo200,
Follow the steps outlined in this article to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

HT204088 I subscribed with Al Jazeera sport channel via their app in the App Store ..but I faced a problem in activating the subscribed channel, I did contact them and they requested me to contact you in order to refund the payment .. How can I refund my

I subscribed with Al Jazeera sport channel via their app in the App Store ..but I faced a problem in activating the subscribed channel, I did contact them and they requested me to contact you in order to refund the payment .. How can I refund my money ???

Apple - Support - iOS Apps - Contact Support

IPhone 6 plus pre order/refund and pick up in store.

If I pre ordered a iphone 6 plus could I go to the at&t store on the 19th and pick up my phone, or can I just get a refund on my pre order and just buy an iphone 6 plus that is in stock?

You could cancel it but It will not work that way.. Cause you already use the 2 year contract deal on the preorder that you just preorder.. trust me I tried that already when the last time I did a pre-order on the iPhone 5 when they do the first preorder live.... Cause when you did your preorder there was agreement that you agree that they put on the agreement.. So if I were you I wait.. What if you cancel your and then you when on the release date and try to get one what if they're all sold out.... and you know that its crazy on the release date.. Will if you do good luck waiting in line..

I accidentally pre-ordered the same book twice, how do I get a refund?

I accidentally pre-ordered the same book twice and was charged for both, how do I get a refund?

Hello lindskelhen
Report the issue to the iTunes Store to resolve your double pre-order purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

$5 pre-order deposit not applied or refunded

I put down a $5 pre-order deposit in store, and when I picked up my game this week, I wasn't given my $5 credit. This is despite having the CSR scan my pre-order deposit receipt, and me asking why the display didn't give me my $5 credit.
Do I have to go back to the store to fix this, or can someone give me the credit online like http://www.forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Wast-not-credited-my-5-deposit-at-preorder-...

Hi shulk,
If our store associate scanned your pre-order deposit receipt, it’s quite odd that your deposit wouldn’t have been applied when completing the payment to fulfill your pre-order. I’m very sorry for any confusion if this occurred! I’ve seen this happen maybe a handful of times and it can be due to a few different circumstances. Either way, I’d like to look into this for you if still needed.
If you still need assistance with this, please send me a private message including the Customer Service PIN located at the bottom of your final sales receipt. If you still have your initial pre-order receipt, the Customer Service PIN off that one would be helpful as well! You can send me a private message by clicking the link in my signature.
I look forward to hearing from you and helping further.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

I pre-ordered my iPhone 5 online a week ago but the payment still has not been taking out of my banks.

I pre-ordered my iPhone 5 online a week ago but the payment still has not been taking out of my banks.
Please can anyone tell me why? Also when will the full purchase amount be take from my checking account.
Thanks for your help with this matter.
Paul & Alan

When your phone ships is when you will be charged.

Pre-Order Payment & Refund

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