Pre-order question for iPhone5/Verizon

I have a quick question...
My wife and son currently have the iPhone4 with AT&T and they are now out of contract. I'm currently on Verizon. I want to change their carrier and pre-order the iPhone5 for both of them from Verizon. I want to add those lines to my existing Verizon account and transfer their numbers as well. Would I be able to do this through this through the Apple Store's web-pre-order system? (or possibly Verizon's?) or will I have to speak with someone about doing this?
Thank you so much in advance

Here's what AT&T had to say about new customers when the 3GS was launched. I'd guess the same applies to iphone 4:
http://www.att.com/wireless/iphone/en/iReady_checklist.pdf

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Pre-Order Question

So I pre-ordered Titanfall for Xbox1, but I won't be in town when it comes out and one of my friends really wants to pick it up on the 11th at the midnight release. Is there any way to change the name on the pre-order, or would I have to cancel the one I have and create a new pre-order?

Hi cgarvey4,
I hate to be the bearer of bad news, but we don't currently offer a way to update the name associated with pre-orders. To have a friend pick up the game for you, you would need to cancel your existing pre-order and place a new one in their name. Also, remember that pre-orders must be picked up within 5 days of the title's release! If you aren't able to pick up your copy of Titanfall within that timeframe, then it will be returned to store inventory and made available for purchase to other customers.
Let me know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Missing Pre-order DLC for Bloodborne

Hi, I pre-ordered Bloodborne for PS4. I did it online with in-store pick-up on release. I searched the receipt, emails, account info on my online account and don't see a code anywhere. I put a link to the item I was supposed to get below:
http://www.bestbuy.com/site/bloodborne-top-hat-messenger-skin-dlc-playstation-4-digital-download-add...

Hello jamezuva,
It is regrettable to hear that you may not have received your bonus content for pre-ordering Bloodborne. I can imagine this is greatly disappointing, and I'm sorry for any frustration this predicament may be causing you.
If you ultimately haven't received this content, please send us the following information in a private message to our Gaming-BBY inbox (clicking the hyperlink will open a new window with a private message addressed to the inbox):
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of the requested details to Gaming Support for the fastest assistance. Armed with this information, our gaming team will be able to quickly assess the situation and provide you with a resolution!
If you should have any questions, please let us know!
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Watch Dogs XBox One Pre-Order question

Yesterday, I was going to pre-order Watch Dogs for the XBox One through bestbuy.com. I added it to my cart and it also added in an item "Watch Dogs The Breakthrough Pack [ - Digital Download ]"
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Hey CanisFirebrand,
Good question! For in-store pre-orders, codes for the Breakthrough Pack should be printed on the final sales receipt when you pick up your copy of the game. For BestBuy.com pre-orders, codes will be delivered by e-mail.
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Pre-ordering through Apple or Verizon?

We have a family plan and it is my wife's line that is eligible for an upgrade. A Verizon rep told me yesterday that we could use her upgrade and activate the phone on my number.
My question is, is this easily accomplished if I order the phone through Apple, or will it come already activated on the line that is eligible? Since I need to do this, do I need to order through Verizon?

I don't have experience ordering the iPhone from Apple but I have ordered every iPod I've owned (except the ones I received as gifts) from Apple. I've always received quicker than expected delivery with absolutely no issues. I would have ordered my iPhone back in February through them but I wanted to use my New Every 2 credit so I had to order through Verizon to ensure that I was able to use the credit. I've never had a problem with ordering from Verizon either. The biggest issue (if you could even call it that) was the slowness of receiving my tracking number via email. Mind you, this was when the iPhone first came to Verizon and it was during the preorder...so in VZ's defense, there were a lot of orders taking place that had to be shipped...and despite the "slow" email I received my iPhone quickly and before the date it was available in stores. Honestly, I don't think it matters which one you order from. Baring some odd issue you will recieve your iPhone in a timely manner. Those that ordered through Apple may have received their confirmation emails with tracking info quicker (really can't remember), but to be honest, people were very impatient at that time....and were already freaking out when they didn't receive an email by 10:00 am on the date it was ordered! Many were hoping that since they ordered at midnight (3:01 am est) they would receive their iPhone that next day...it didn't happen that quickly but I know I received mine on that Monday morning...if I remember correctly, pre-order was on the 3rd....I recieved mine on the 7th. since we had to factor in the weekend (and the fact that Saturday deliveries weren't being done...and they don't deliver on Sundays) that wasn't bad at all.

A Few Pre-ordering Questions from a Newbie.........

I have never pre-ordered a phone before so here's a few questions I have and maybe you have too.....
1. I am not the primary account holder on my Verizon plan, will this be a problem when pre-ordering?
2. Can I pre-order from the Verizon site or Apple site at 12:01PST/3:01EST?
3. Is one site better than the other to pre-order from?
4. Is there an option for pre-ordering a phone to pick up at the store?
I think that's all I have for now.
Any answers would be appreciated. Thanks

DaniGrl wrote:
I have never pre-ordered a phone before so here's a few questions I have and maybe you have too.....
1. I am not the primary account holder on my Verizon plan, will this be a problem when pre-ordering?
you must be the primary or an account mnager to pre-order
2. Can I pre-order from the Verizon site or Apple site at 12:01PST/3:01EST?
yes
3. Is one site better than the other to pre-order from?
some say yes, some say no
4. Is there an option for pre-ordering a phone to pick up at the store?
last time only apple allowed this for pickup at apple stores
I think that's all I have for now.
Any answers would be appreciated. Thanks

IPhone Pre-Order Questions

Will there be any other way to Pre-Order the iPhone. Possibly at my Verizon Store, or over the phone? And help would be appreciated.

Luapasivad wrote:
Will there be any other way to Pre-Order the iPhone. Possibly at my Verizon Store, or over the phone? And help would be appreciated.
NOPE!! It's online or nothing for the pre-orders on the 3rd.

IPhone 4 Pre Order Question PLEASE HELP !

I am sure there was 100 posts about this but I cant find the answer thats set in stone, even AT&T couldnt help me. I signed up with AT&T in April got an iPhone 3Gs. Obviously, I am not eligible for an upgrade. Now my first question is the text message said we can offer you a discounted iPhone upgrade at a higher price with a 2 yr commitment and a $18 upgrade fee. What is THAT price?! Also, due to some credit issues, I had to leave a $300 deposit with AT&T to start my contract with them, am I going to have to leave another $300 deposit ?! I want to pre order the phone on the 15th, so someone PLEASE help

The USUAL "higher price" discounted phones are $399 for the 16GB and $499 for the 32GB ($299 for the 8GB 3GS).
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Since it might be soon I can pre-order for Canada I have a question some of you current owners might be able to answer. I want to use my iPad to take in our RV with us, to watch Movies and Tv Shows from our iTunes while we are on the road. I am assuming that with each synch it will keep track of what episodes have been watched, like my Apple TV's do? But more important is the audio for TV shows or Movies. While running on battery and with nothing to plug an iPad in to, how is the audio quality on the speaker for two people to watch a TV show with? Would it be possible to plug two sets of headphones into it? Is there a headphone jack? Any answers are appreciated - thanks in advance!
Brian.

how is the audio quality on the speaker for two people to watch a TV show with?
As you'd expect from a very thin device with very small speakers, the sound is not going to be great. It's adequate in my limited experience, but whether it would be loud enough in an RV for two people I'm not sure yet.
Would it be possible to plug two sets of headphones into it? Is there a headphone jack?
There is a headphone jack, and it might be possible to use two sets of headphone with an appropriate splitter (check places like Radio Shack). Perhaps, though, you could use a set of battery-powered speakers. That might be more satisfactory.
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Message was edited by: Dave Sawyer

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I placed my order for an iPhone 6 Plus silver 128GB on Sep 12 between 12AM and 1AM (PST). I got an order confirmation email around 2AM which indicated my pre order confirmation, order date (9/12), deliver by (9/12). Checked the next day and my expected ship date was changed to (10/14). Checked the day after and my expected ship date indicates "not available at this time". Checked online for my order history and I keep getting an error message. The phone number I used to upgrade doesn't show any pending orders, and still says I am eligible for upgrade. Was my order cancelled? I hope a Verizon rep can help me out or is anybody in the same situation? Did you get any answers yet? Thanks!

adorkindisguise,
We know everyone is super exited about getting these amazing phones. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing and the expected ship date from Not Available until it officially ships, then you'll see the tracking number. As you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.
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Warlords of Draenor CE Pre-Order Question

Hi,
I just pre-ordered the Warlords of Draenor Collectors Edition. Last year, when I pre-ordered the Mists of Pandaria CE, an email was sent to me with a product code so that I could go ahead and attach the expansion to my battle.net account. Will the same thing happen for Warlords of Draenor?
Thank you.
Solved!
Go to Solution.

Hi TemporalParadox,
Good question! It's my understanding that the Mists of Pandaria codes you're referring to were for the beta of that expansion, not the actual product key. Since no such early access has been announced for Warlords of Draenor (yet, anyhow), you'll need to wait for a product key until you receive your physical copy of the game.
If Blizzard decides to offer early access or other pre-order bonuses down the road, then make sure to keep an eye on BestBuy.com for updates. That'll be the first place we post info on new offers and promotions.
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PS4 Pre-order Question.

This topic has been moved to Customer Service under the board Other Customer Service Support for further review.

Hi there K3Nyy,
The Destiny: The Taken King PlayStation 4 console looks pretty awesome and I can understand wanting to save a bit of money on a console. Sadly, it seems that the Movers Coupon excludes gaming consoles, so you wouldn't be able to utilize this coupon on this item, pre-order or otherwise. I apologize for any disappointment that this news may bring you. If you should have any other questions, please let me know.
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Destiny Pre Order Question

I pre ordered Destiny and I was with my dad at the time b/c I'm 16 years old. We used my dad's Best Buy reward zone account. So do I need to be with my dad to pick up the game, or do I need to be with someone 18+ or my dad specifically?

Hi angelo324,
It depends on a few different factors. First, if the pre-order is in your father's name, then he is the only person who will be able to pick it up -- we aren't able to release pre-orders to anyone other than the purchaser. Second, if the pre-order is in your name, then the following would apply:
If the ESRB determines the game is rated M (Mature 17+) and you're under the age of 17, then a parent or guardian must be present to authorize the sale.
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Last, but not least, remember that payment will be due at the time of pickup if you did not pay for the game in full when you placed your pre-order.
It's a lot to remember, but I hope that helps. Let me know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Transfering Upgrade and pre-order question.

My upgrade isn't up yet, but my dad's is and he said I could use his since he couldn't care less what phone he uses.
I'm just wondering what the pre-order process is like, we will be able to transfer upgrades over to another phone to pre-order, correct?

This is what a verizon employee said on the upgrade section of this forum
"At launch, the system will not support alternate or buddy upgrade (using the upgrade for an eligible line and activating the device for another). The opportunity to do a buddy upgrade will come at a later date. "
Wow, really? Looks like I'll have to wait until later, what a total bummer
This is the complete opposite of what I was told the other night when I was chatting online with one of the Verizon Reps. He stated that u would be able to do this. I will post the conversation when I get home.

PES 16 Digital Pre Order Question

Not sure if anyone knows but I will ask anyhow. I want to get the PlayStation Exclusive 20th Anniversary Edition but I am not paying £70 for it from Amazon. I have noticed with the 20th Anniversary Edition you get Neymar for myClub for keeps. Unlike the Day One Edition which costs £40. In the day one edition you only get him for 10 matches. PES is a game I will play all year round so I may as well buy it digitally as I know I will get my money's worth. However I noticed on the store page https://store.playstation.com/#!/en-gb/games/pes-2016-pro-evolution-soccer-digital-pre-order/cid=EP0101-CUSA02640_00-PREORDERBUNDLE01 it says you get Neymar but no mention of it being a loan player. So does anyone know if this is a lone player or a permanent one?

Hi Ryan,
Good question! Currently only the physical console versions of Destiny are available for pre-order on BestBuy.com and in our U.S. retail stores. If a digital or PC version is announced at later date, then we'll update the game's main page to reflect this. Bungie may also make the game available through the PlayStation Store or Xbox Live Marketplace closer to the release date, but these versions obviously wouldn't benefit from any pre-order bonuses we offer.
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Pre-order question for iPhone5/Verizon

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