Pre-order releases tomorrow and item has still not shipped. Stuck in Preparing Order

Hello I preordered Final Fantasy Type-0 (PS4) back in September and chose in store pick up. Last week I changed my order from in store pickup to express shipping. I was told I would receive the game by Tuesday, however I still haven't gotten any e-mails confirming that the item has shipped and my order status still says my order in the "preparing order" stage. I'm very worried I won't be receiving my item on time now.

Hello Flandy,
Thank you for visiting the forum. Pre-orders are always a great way to ensure you get your favorite games by the release date. I can understand your concern that the order status is showing that it hasn't shipped yet, and you won't get it in time. 
Using the e-mail you registered on the forum, I was able to locate the order, and it looks like it has shipped. You should have receive an e-mail confirming this, along with the tracking information. 
I hope this information is helpful, and thank you for posting here on the forum! 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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