Pre-order using Reward Certificates question

Background information:Back on June 25th I pre-ordered Fallout 4 and paid in full for the entire game (not just a down payment). To pay for the order, I cashed in some Reward Points to make a $40 Reward Certificate and paid the remainder on my credit card. All good, and I'm set for my Fallout 4 addiction... I think.... Yesterday I got an email from Best Buy reminding me to USE my $40 Reward Certificate before it expires (which is 10 days away). Does this mean the $40 Reward Certificate has NOT actually been used, and could in fact EXPIRE while waiting for the game to come out, AND that I could show up on release day and find out I had LOST that $40 Reward Certificate, AND have to pay $40 more out of my pocket for the game? That would make me a VERY unhappy camper.... Looking for verification of how this works, and reassurance that it WILL work now that Best Buy is acting like the Reward Certificate I used is about to expire. Danny

Hello bullet-worm,
I can't wait for Fallout 4 to be released!
If the My Best Buy certificate was used prior to the expiration date on the pre-order, then it won't expire. I want to make sure that it was correctly added to the pre-order. Please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from you in-store purchase or the BestBuy.com Order Number.

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Pre-order pickup, reward certificate, and payment option questions

I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true?
Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
Solved!
Go to Solution.

Hi there Mcbutters-
We appreciate that you choose Best Buy to place your pre-order! I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order. Hopefully I can help clear some things up for you.
To answer your first paragraph, that it technically true. When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup. At that point, the payment method cannot be changed. However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you. Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed. While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days. This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here. Another option would be to do as Batman1982 suggested and cancel your order to then place a new one. Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
I hope that this helps, but if you have any further questions, please let me know.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Concern over Pre-order $10 Reward Certificate

Hello, I pre-ordered Battlefield Hardline for the Xbox One and picked it up on release day. Well, I saw the drop in the price so I went in to get the price adjusted, but I don't think the lady there helping me really knew how to do it. After about 10 minutes of just standing there, she finally got me the difference back but on the receipt, it says exchange, not price match nor price adjustment, even though I kept the game and everything, she just refunded me the price difference. Well, it's been over 15 days since I got the game and my account shows no points nor reward certificates, so I'm wondering, did she do the process wrong and mess up my pre-order certificate? Any help would be appreciated, thank you.

Hello BahrKode,
Thank you for posting your concerns about your My Best Buy certificates. I was able to locate your transactions and it appears that the points were allocated to your account on 3/17/2015.
You can view the current status of your account by clicking here and logging in. Please let me know if you don't see these points in your account.
Blake|Social Media Specialist | Best Buy® Corporate
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$10 reward certificate with EVERY pre-order using GCU?

So every single time I pre-order with my GCU I will get a $10 certificate?

Hey MutantMike,
It'd be amazing if our Get $10 program worked that way, but alas, it does not -- My Best Buy members must pre-order and purchase an eligible title to receive this bonus. A full list of qualifying titles can be found here:
Get $10 in Reward Certificates
The offer is also limited to one bonus certificate per My Best Buy membership per title. For example, if you were to pre-order and purchase two Xbox One copies of The Witcher 3: Wild Hunt and one PlayStation 4 collector's edition of the same title, you would still only be eligible to receive one $10 pre-order bonus certificate.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Modify an existing order to use reward certificates

This topic has been moved to our My Best Buy board under My Best Buy Gamer's Club for further moderation.

Hello oicyu8chu,
Enuf is spot-on: reward certificates are not transferable and can only be used by the person to whom they are issued. This means that you may be required to show identification at the time of purchase. For more information though, I'd encourage you to refer to the FAQ available here:
BestBuy.com > My Best Buy
http://bbyurl.us/MyBBY
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Reward Certificate question

Is it possible to purchase Reward Certificates using a Best Buy gift card? Thanks.

Hello daniel77733,
I hope that you enjoyed your weekend.
The easy answer to your question is no. A certificate is usually issued when points that have posted to a member's My Best Buy account are converted into a certificate. There are occasions where we will issue bonus certificates as part of a promotional offer; however, a My Best Buy certificate cannot be purchased using a Best Buy gift card or any other form of payment. Let me know if you have any other questions.
Thank you for posting your question and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

FIFA 15 Pre-Order - $10 Reward

I went to go pre-order the game and now a bonus for ultimate team packs pop up. Is this addition to the $10 reward? I didn't see this reward at checkout, I don't play ultimate team and would like the $10 bonus instead....

Hey escalonadrive,
No need to worry! Customers who pre-order and purchase a copy of FIFA 15 on BestBuy.com or at their local Best Buy store are eligible to receive both a $10 reward certificate and Ultimate Team code. When placing an order on BestBuy.com, this DLC should be automatically added to your cart during checkout.
As far as fulfillment is concerned, remember that bonus certificates typically do not post for 20 days after an eligible title has been picked up or shipped. The fulfillment process for pre-order DLC is also dependent on where you reserve your copy. If you reserve your copy of FIFA 15 on BestBuy.com, then a redemption code will be sent by e-mail within 24-48 hours of pickup or shipment. if you pre-order in-store, then the code should be printed on your final sales receipt at the time of pickup.
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Pre Order using trade in promotion

If I pre-order the iPhone 6 and use the trade in promotion, how do I use the gift card if it takes about 4 weeks to receive the card and i assume you have to pay for the phone right when you pre-order, yet you don't have the gift card yet?
Also do you wait to send in your phone until the new phone arrives or do you have to find a replacement?

The gift card can be used toward your bill. So when you pre-order, just put the cost of the phone on your bill. When I did the trade-in promotion, they said when my phone was delivered that there would be package material for me to send in my old iphone then I would get my gift card in 4-6 weeks.

Use reward certificate

Can't use my reward certificate online. Keeps telling me invalid.

Hi RitaMitchell,
We're aware of an issue that temporarily prevented customers from redeeming My Best Buy reward certificates on BestBuy.com earlier today. It's my understanding that issue has since been resolved though, so I'd encourage you to try again when you have the opportunity to do so.
Thanks for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-Ordering Albums; And a question

I want to pre-order an album, but how does it work? Like when do you donwload the music?
Also, When do new items that are realesed on itunes avalibele? Like is it a certain time on the tuesday it release? Like midnight, 6am, or whatever.
Thanks! =D

Pre-ordering is simple. You pre-order the album. You're not billed until the album is released. If there is any content related to the album, available for download at the time, you will get to download it. You will receive more than one email confirmation(date of pre-order, updates regarding pre-order, day before release, and day of release). It's true that there is no set time for the final email, but you will get one. You still have until you actually download the completed album to back out of the purchase. If you decide to back out, you will only be charged if there was earlier content available(at the time of pre-order). All new music availability is Tuesdays, weekly. It is available for download at exactly Midnight, meaning 12:00 am, Tuesday morning. Trust me. I download on my iPhone, via iTunes WIFI Store, every Tuesday morning at 12:15 am.

Pre-ordered new Ipad delivery question

Ive pre-ordered the new IPad will it arrive at my house on the 16th or is it being dispatched on that day?

You'll find the same thing with movie releases or if you'd ordered one of the Harry Potter books....the originator dispatches them, the delivery service gets them close and then manages their staffing to deliver them all on the day of release.
One other thing, and I've never gotten a delivery from Apple of this magnitude, but when I got my netbook and laptop delivered i had to sign for it, in person, so you may want to look into that because some recipients may be facing a further delay if they work on the 16th and aren't home to receive the shipment, they MAY need to go to the delivery place and track it down.
It's done as a protection thing, with something this expensive if someone signs for it then it eliminates the 'it got stolen' and confirms delivery to the correct recipient.
I'm not saying this will be the case, but it wouldn't surprise me if it was.

Reward Certificates And Pre Order Cancel

Hello. I previously pre ordered Evolve using a 10 dollar reward certificate. I hardly cancel pre orders so this has never happened to me. I was wondering if I canceled it would I lose the 10 dollar reward certifcate? I pre ordered it awhile back so I'm sure it's expired. I plan on ordering another game right away with it and the money I had down on the pre order. I've completely lost interest in Evolve. After seeing the all the future dlc costs I don't care much about this game anymore.

Good morning BrennanP,
Thank you for taking the time to post your question to the forum.
While the $10 certificate you applied to your Evolve pre-order may have expired, the point value ($10 = 500 points) should repost to your My Best Buy™ account 3 to 6 business days after you cancel the pre-order. The certificate would have been considered fulfilled when it was applied to the pre-order, so the expiration date should not come into play.
If for some reason you do not see 500 points repost to your account after 6 business days or if you placed the pre-order on BestBuy.com and want help cancelling it, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Returns When a My Best Buy™ Certificate was Used
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

An order paid with Reward Certificate was never fulfilled. Do I lose my points?

Hello,
I placed an order on May, 22. Total for this order was $17.92 (paid with credit card) + $20 (using reward certificate). I received an e-mail confirmation saying that my order was shipped a day after that. I waited two weeks for my order to arrive, which never happened.
Few days ago I contacted CS by e-mail trying to find out what the issue was, they refunded me the $17.92 only. They never mentioned what was going to happen with my $20 reward certificate. Do I lose that? I don't think that is fair considering it was not my fault that the items never showed up.
Can someone please shed some light on this?

Greetings NosajThing,
Thank you for posting with us! My Best Buy Certificates may take up to a few days (3 – 6) to be credited back on your account when a cancellation happens. I apologize if you haven’t received those points back on the account even after reaching out to us with your concern.
I took some time to review your order by using your email address on your profile. From what I can see, it seems as though your order was “shipped” and a credit of $17.92 posted back on your credit card. I would be interested in finding out if the order was lost during delivery and if this was the main reason you had contacted us in the beginning. If so, I would be happy to continue working with you once more details are provided.
In order to do so, I have sent you a private message. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.
Thanks,
Arian|Social Media Specialist | Best Buy® Corporate
Private Message

Thief xbox one pre order issue.

I pre ordered Thief on the 18th and went to purchase it today. I had a reward certificate that I wanted to use, and I planned on adding something to my total transaction to use the certificate. The young lady at the register said that she wasn't able to add the extra item due to the fact that it was a pre order. The certificate was higher than the game by itself and for me to use the certificate she needed to return the pre order and I needed to purchase everything together. Long story short I did not get my preorder dlc because she had to return it. I did purchase the game though. Not sure if someone can look into this situation or not?
Than you.

Hello NegroJones,
Thank you for being a My Best Buy Gamers Club Unlocked member, and thank you for pre-ordering at Best Buy. I am very sorry to hear the store was unable to process your pre-order fulfillment along with your other desired items. I do not know why the store was unable to do that for you.
I'll be happy to review your purchase history and see what we can do at this time. Please watch for a private message from me soon.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Reward certificate on item with a free gift card

Hello,
We've got about $50 worth of best buy reward points banked on our My Best Buy account (elite plus if that makes a difference) and were interested in redeeming those points towards the Keurig 2.0 that's on sale this week. The only problem is that the Keurig K350 (SKU: 6627115) currently comes with a free $20 Best Buy Gift Card.
We've had trouble redeeming reward certificates on items that come with a free gift card in the past. Is this still an issue or has this problem been fixed online/in-store?
tl;dr - can we use reward certificates on an item that comes with a free bestbuy GC online and/or in-store?
Any info would be appreciated.
Thanks.
Solved!
Go to Solution.

Hi m88,
Welcome back to the Best Buy forum!
I am not aware of any past or current issues that would prevent members from being able to apply active certificates to products (in-store and on BestBuy.com) that come with a free gift card. You should be able to redeem your $50 in certificates as long as the purchases pre-tax total is equal to or greater than the value of the certificates.
With that being said, I would suggest trying to order the Keurig. Please feel free to send me a private message if for some reason you have any problems placing an order and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Thank you for posting and for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
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Pre-order using Reward Certificates question

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