Pre-order wont download now that it is available

I preordered an album that became available today, but it won't download and I haven't recieved an email saying that it is available. When I sign in and go to the album it now says purchased instead of preordered but I am given no link to download the album. I tried cancelling the preorder, but to no avail. How do I download the album?

Wow, and to think that I was the ONLY one who is currently experiencing this problem. It seems that we ALL are....well, those of us that pre-ordered Tamar Braxton's new album this is happening to. I've restarted itunes, reinstalled, went to the quick "purchased" link and to no avail. Just kept saying that it's "Purchased" but got nothing. I even looked in my account history and it's not there BUT IS there in my Pre-orders (my only other recent purchase was "Rebellious Soul" by K. Michelle). Took a page out of your book and tried to cancel the Pre-Order to by the album normal but it won't even give me the option to buy it as well. The "Purchased" box is "grayed out". Never got the email notice about the preorder or anything. I don't recall anything of this nature happening before. Just like you all, I want this fixed as well. Seems we have a lot angry "Tamartians" here, Apple...fix it
Message was edited by: ObsidianX2012

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Pre-order wont download

i pre-ordered an album but its not letting me download it. it says ive bought it but it wont let me download. after awhile an alert will come up saying "Your pre-order is ready to download" i click yes and then an alert comes up says "insignificant amount remaining" even though i already bought it. its extreamly frustrating because i pre-ordered it to get it right away and i would have been faster if i just bought it without pre-ordering. i have spent over three hours of my time trying everything; looking on all the support websites and links. it is now beyond frustrating that i now have to wait a number of days/weeks who knows. i cant even buy it again. it says on all the songs "purchased" but its like see through. please help it will be appreicated.

Wow, and to think that I was the ONLY one who is currently experiencing this problem. It seems that we ALL are....well, those of us that pre-ordered Tamar Braxton's new album this is happening to. I've restarted itunes, reinstalled, went to the quick "purchased" link and to no avail. Just kept saying that it's "Purchased" but got nothing. I even looked in my account history and it's not there BUT IS there in my Pre-orders (my only other recent purchase was "Rebellious Soul" by K. Michelle). Took a page out of your book and tried to cancel the Pre-Order to by the album normal but it won't even give me the option to buy it as well. The "Purchased" box is "grayed out". Never got the email notice about the preorder or anything. I don't recall anything of this nature happening before. Just like you all, I want this fixed as well. Seems we have a lot angry "Tamartians" here, Apple...fix it
Message was edited by: ObsidianX2012

HT5622 my pre-order wont download

when i go on itunes tore to the album it just says purchased and it won't show up in my downloads.

If you have not done so already, look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the item(s) there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the pre-order there:
http://support.apple.com/kb/ht2519
If not, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

HT5714 Pre-order wont download- Please Help!

So I pre-ordered the Little Mix Salute (Deluxe) album for 11.99, I got all the songs that were available before the whole album was released, but I absolutely CANNOT download the rest of the songs. I havent been charged for the album, it just says that theyve been purchased. I can't cancel my pre-order either. I just want to download the songs, I've been waiting so long! And I don't wanna pay for this twice. Something similar happened when I pre-ordered the 1D album but it eventually downloaded...is there any way I can fix this?

Hello I have the same problem. Any idea how to solve this problem?

HT4059 I pre-order a book and now that it is available to download, I can't download it?

I pre-Oder a book and now that it is available for download,
I can't download to my phone.

Hello mari215,
I would be eager to download and read my pre-ordered book as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again. You can find the steps to do this in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

A movie i rented on itunes wont download now what do i do?

a movie i rented from itunes wont download now what do i do?

Hey Patiencepieart!
While there is not enough information in the post about your circumstance to be able to say for sure, but here are some tips from the iTunes movie rental FAQ that may be helpful to you:
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/ht1657
Where can I watch my movie rental?
You can watch your movie rental on your computer, iPhone, iPad, iPod touch (with iOS 3.1.3 or later), iPod classic, iPod nano (3rd, 4th, or 5th generation), or on your TV using your Apple TV. You can watch HD movie rentals on your computer, iPhone 4 or later, iPad, iPod touch (4th generation or later), or with Apple TV.
How many times can I view the movie?
Once you start watching your movie, you can view the rented movie as many times as you wish within the 24-hour (or 48-hour) window.
What happens to my rented movie if I don't watch it?
If you don't watch your rented movie, it will expire in 30 days and disappear from your iTunes library. You will need to rent it again in order to watch it.
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

HT201272 My iTunes pre order want download, error 5002

My iTunes pre order want download, error 5002

Hey Alexis206,
Welcome to Apple Support Communities! I found this featured discussion, looks like someone else had that same error message in iTunes and the following steps helped them:
iTunes Store Error message 5002
https://discussions.apple.com/thread/4852016
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account.
Change your country if necessary
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
Have a good one,
David

I created my iTunes account when I was living in Venezuela, but have relocated to the US now. How do I change my apple store to allow me to download apps that are not available in the store available to Venezuela?

I created my iTunes account when I was living in Venezuela, but have relocated to the US now. How do I change my apple store to allow me to download apps that are not available in the store available to Venezuela?
Sorry for the long 'subject'! hahaha I am new to the community. This should be fun!

No, What I mean is, Now I am leaving in USA but every time that I tried to download an app only appear app available in Venezuela no the one available in USA.
I already change my address and select USA but still I can not download app for USA

How do you share an iMovie project to DVD now that iDVD not available

How do you share an iMovie project to DVD now that IDVD not available on iMAC? Thanks.

Hi
If there is no iDVD on Your Mac (and it's not on newer Macs as Apple discarded it) then You need a program that can do this.
Your Mac can burn CDs and DVDs - BUT DVD as Data-DVDs not as Video-DVDs - they need a program to be encoded and STRUCTURED as such.
• iDVD is part of the boxed version of iLife'11 and can only be bought outside Apple as on Amazon and e-bay
• DVD Studio pro - Part of FinalCut Studio Pro bundle - this to has expired and can only be bought second handed. (High price and tough learning Curve - but best ever done.)
• Roxio Toast™ - Not as elegant as iDVD - but has many other positive additions (I like it as 10-Pro incl BD-component) (now version 11)
• Burn - only free alternative I know of on Internet. Very simple - Just for doing a plain Video-DVD
Burn http://www.digital-digest.com/software/Burn.html
only You can buy from Apple is
• FinalCut Pro-X which also can burn to DVD but without any nice themes.
AppleMan1958
You can also buy Compressor from Apple for $50 US. It will also create DVD and Blu-Ray but without the nice themes.
Yours Bengt W

Why wont my pre ordered movie download

i preordered Les Mis. but it wont download it just shows the moving blue and white stripes

Are you getting error message or the installation process stuck at 42% without any error ?
Are you using Windows computer or Mac ?

Pre-Orders Not Downloading?

So last night I pre-ordered the American Idol finale performances. I don't have any e-mails with a receipt for these purchases, and they haven't been downloaded to my iTunes. They are now available for purchase and download, but I'm afraid if I do that then I might end up paying double for these songs. Do I need to wait longer, or did the pro-order not go through?

If you're sure the preorder has been released, try following these steps to fulfill your preorder and then download your album:
1) Open iTunes.
2) From the Store menu at the top, choose View My Account.
2) On the Apple Account Information page, click the Manage Pre-orders button on the right. Then choose to buy (fulfill) and download the album.
Hope that helps!

I bought a pre ordered album but cannot find where the available download is at.

Where do I find where available downloads are in iTunes?

Hi GoNole5!
I have an article for you that will help you answer this question:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

I preordered a movie a while ago and received an email with the confirmation but now that it is available to everyone i can't seem to download it, it says that i have to purchase it again even though i already payed. HELP MEEEE PLEASE

help

You are sure that you've paid for it, it's been deducted from your payment method e.g. account's balance or credit card ? Pre-orders aren't paid-for when you pre-order them, you are charged when they are released and you download them - at any time up until that point you could cancel the pre-order, so you can't be charged until then.

HT1711 why doesn't my itunes pre-order album download?

I pre-ordered Marc Anthony new Album and I can't seem to have it download.

Hello dalmasi,
I am sure you are eager to listen to Marc Anthony's new album. I recommend first trying to check for available downloads by going to Store > Check for Available Downloads from the iTunes menu.
If the album is still not downloading, I recommend trying to download it from your list of purchases. As long as you are signed in with the same Apple ID you used to purchase the songs, you will not be charged for the songs. You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on iOS" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the new album, I recommend reporting this issue:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

Pre-order Musc download

My iPOD touch shows that I purchased an album but it was never downloaded. It was a pre-order that was deleted by mistake. However, I was already charged on my credit card. How can I download the album?

Hello JLEY2,
I am sure you are eager to download and listen to the new album you purchased. I have a few suggestions to get the album downloaded to your iPod touch.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

Pre-order wont download now that it is available

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