Pre-ordered CoD: AW missing $10 bonus

Pre-ordered CoD online via BBY.com for in-store pickup on 11/2. Checked BBY for the pending points and it's missing the $10 pre-order bonus. It's only showing points for the purchase. Granted, I pre-ordered the day before and not weeks or months in advanced but it's still before the game was released. Any help with this would be appreciated.

Hi y2juio,
Enuf is spot-on: you may not see records of your pre-order bonus certificate until 15-20 days after pickup or shipment. If you still haven't received it after that timeframe has passed, let us know and we'd be glad to see what can be done to assist you at that time.
Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Picked up 2 pre orders of COD. help

I picked up 2 seperate pre orders of cod (to get the $10 certificate for each) on Sunday, but on my account it doesn't show up that I even made a purchase that day.. I recently made a purchase today and it showed up that same night on my account.
Did it not go through? Though my GCU was used I still can't find the transaction on my purchase history and it has been 2-3 days

Hi sti4thewin,
I wouldn't worry just yet! It can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post, and these points don't always appear as pending within that timeframe. If you still haven't seen record of the pre-order bonus after that window has passed, let us know and we'd be glad to look into the situation on your behalf at that time.
Thanks for your patience and understanding, as well as for ordering your copies of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Thief pre order DLC code on xbox one doesn't work say's code has already been used?

I picked up my pre order of thief today after I installed it I entered the code for the DLC and it tells me the code has already been used, I also tried it on xbox.com and I got the same message
someone please help
thanks

Hello Gamers,
I am sorry to hear of the difficulty you are having with your pre-order bonus codes. While this is not our desire to provide any issues with their codes, we have a process in place to provide you with direct support for just such an occasion. You can get the full details here, but I'll put the main points below for your direct use.
If you are seeking customer service with a pre-order code, we are here to help. Just send us the following information via private message to our Gaming-BBY inbox (click that hyperlink to bring up a private message already addressed to that inbox):
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
It is very important that you include all of the above information for the fastest service.
Thanks guys!
Mike|Social Media Specialist | Best Buy® Corporate
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Pre Order Issue Madden 15 - no preorder bonus

I did not receive the pre order bonus for madden 15. What are my options when the CS rep messed up the transaction. I picked up the game instore (4hrs ago) and the bonus did not show up on the recepit and i have not recieved an email. I originally told the rep that it did not look right. I am a member of the gamers unlocked, so i am not sure if they assumed that the 20% off was part of the $5 deposit. I also used the promo coupon for $10 off madden. I just check my receipt and the $5 deposit was not taken off the price of the game. I have a feeling i just bought the game and not pick up my pre order. What should I do to correct this issue? Will I loose all the preorder bonuses? This is the second time I did an instore preorderd. The first time i had to return/rebuy. Will have have to do the same?

Hi akashmia,
While I’m very thankful that you pre-ordered your copy of Madden 15 from Best Buy, I certainly apologize as it sounds like it turned into quite the fiasco for you when picking up the game. The pre-order bonuses for Madden 15 were a great incentive and it’s understandable that you’d be nervous about losing them. I’d like to review the details of your transaction and see what occurred, as well as help you determine the best course of action here!
Using your email address on file for the forums, I’ve attempted to locate the purchase and haven’t been able to do so. With that said, at your earliest convenience, please send me a private message and include the Customer Service PIN located at the bottom of the final sales receipt. Once I receive this information, I’ll be able to review the details and assist further. To send me a private message, simply click the link in my signature.
I look forward to hearing from you!
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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When will pre-order beta codes for Rainbow Six Siege be sent out?

I pre-ordered Rainbow Six Siege Gold Edition and it's supposed to include guarenteed closed beta access. I have not recieved any emails in regards to this, nor can I find any info on when these will be sent out. Any help would be appreciated

Hi there welcome to Plug-In ,
Codes were sent out about a month ago - Please check your junk mail (for the account you used to place the order) and if you're not seeing it there, call customer service directly, they will be able to hook you right up!

Black Ops 3 pre-order beta code

I pre-ordered this through BestBuy.com and it has been greater than 72 hours and I have still not received my beta code yet. I have checked my junk/spam filters daily and it was not sent there. Please help!

liammonaghan17 wrote:
Yeah but beta acsses is on the 19th of august so how do you get the code When you pre order digital copy of the game you dont get sent a code.

Where is the Maroon 5 pre-order ticketmaster code?

Anyone get theirs?

From the Apple e-mail:
"After June 8, you'll also receive a unique password to purchase Maroon 5 concert tickets on Ticketmaster.com before tickets are available to the general public. The iTunes Store will send the Ticketmaster password to the email address associated with your iTunes Store account. To make sure your iTunes Store account information is up to date, please visit: http://www.itunes.com/go/myaccount"
I did this with Best Buy / The Police / Ticketmaster and Ticketmaster said all the tickets were sold out 30 seconds after the presale...So, get there early and don't get your hopes up with Ticketmaster.

20$ pre order bonuses at kmart

Kmart is now offering 20$ pre order bonuses on many upcoming releases, including Destiny, Watchdogs and several others. Plus with there offer you can get one for each system and collect the bonus for each of them. Is Best Buy going to start offering the same deals to compete with them? I will end up pre ordering were I get ther best bonus and deal.

Hi crabydl1,
Thanks for being a My Best Buy member, and thank you for inquiring about our gaming pre-order offers.
We are happy to provide our guests with a number of pre-order incentives that can help reward their patronage. These offers can include our "Get $10" offer for all My Best Buy members ($20 for Wolfenstein), in-game exclusives, exclusive box-art or steelbook cases, and of course 20% off all new games for our Gamers Club Unlocked members.
In fact, as zztoluca mentioned, if you are only looking at the instant savings and gift, Best Buy already comes out ahead for all our Unlocked members.
We are always evaluating the competitive landscape, and we definitely also want to keep bringing our gaming fans the best value for their money, so check back regularly for new offers.
Thanks!
Mike|Social Media Specialist | Best Buy® Corporate
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Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Help with pre-order bonus Castlevania Lords of Shadow 2

I recently placed an online order for Castlevania Lords of Shadow 2 but it was cancelled almost immediately from bestbuy.com itself for some reason. I'm really trying to lock in a pre order bonus with this game and I am unable to go the store personally today and pre order. I was hoping that the proof of placing an online pre order was enough to get the bonus if I go to the store tomorrow and buy the game regularly. Like I said I can't make it to store today, and really wouldn't want to drive all the way over there to pre order then come back the next day to pick it up if i could just make it one trip instead. Please respond quickly as I'm weighing in my options with gamestop and amazon at this moment if you guys won't allow this.

Hello Halo4life,
I am sorry to hear that your pre-order was cancelled. Regrettably without a pre-order placed before Castlevania: Lord of Shadows 2 released, we will not be able to supply you with the pre-order bonus. I'm sorry you weren't able to attempt a pre-order before yesterday, but I hope your next pre-order experience at Best Buy goes much smoother for you.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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GTA V Pre-order $10 bonus

Hello,
I pre-ordered and picked up my copy of GTA V PC version and have not received the $10 bonus.
Could you check on the status?
Thanks!

Hello bkforyou,
The 500 bonus points should post to your My Best Buy™ account within 20 days if your Grand Theft Auto V pre-order qualified, per the "Get $10" offer. I looked over your account using the email address you registered with the forum and can see that your pre-order was picked up within 7 days of the games official release, which means it should qualify.
Based on everything I can see, your pre-order did qualify for the 500 bonus points. I am going to send you a private message so that I can go over your My Best Buy™ account with you to ensure it is up-to-date. To check your private messages, you will want to login to forum and click on the little yellow envelope icon located at the top of the page.
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Re: What is the point of pre-ordering ... ?

I also had the same problem with Shadow Of Mordor at my Best Buy in Columbia / Elkridge, Maryland. I made sure to pre-order Sunday so I would get the $10.00 in certificates. I planned to pick it up today, 3 days after release date. The Pre-order card states that the product will be held for FIVE DAYS. I went in to Best Buy today to pay off and pick up my pre-order, only to find out that they were sold out. The employee said that after 48 hours of not picking up the game, they sold everything they had. I didn't have money until today. A pre-order IS A RESERVATION. That makes absolutely no sense to me. Now I don't have the game, and I'll miss out on the points because of them. I'm very angry.

Good morning Miadaskate.
A pre-order placed within one of your Best Buy stores should be held for at least 5 days before being placed back onto the sales floor. If your pre-order for Middle-earth: Shadows of Mordor was put back onto the sales floor after only two days, then I can understand why you might feel angry. Being that a pre-order needs to be picked up within 7 days of the official release to qualify for the "Get $10" bonus points, your time would be limited if your pre-order was sold to someone else.
I am very sorry for any inconvenience you may have experienced, as that is not the level of service that Best Buy strives to provide its customers. While looking over your account history, I noticed that you were able to pick-up your pre-order yesterday. That was within 7 days, so your pre-order should qualify for the 500 bonus points. You should see those bonus points post to your My Best Buy™ account within about 20 days. Please let me know if you have any other questions.
Thank you for reaching out to us on the forum and game on!
Derek|Social Media Specialist | Best Buy® Corporate
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FIFA 15 Pre-Order - $10 Reward

I went to go pre-order the game and now a bonus for ultimate team packs pop up. Is this addition to the $10 reward? I didn't see this reward at checkout, I don't play ultimate team and would like the $10 bonus instead....

Hey escalonadrive,
No need to worry! Customers who pre-order and purchase a copy of FIFA 15 on BestBuy.com or at their local Best Buy store are eligible to receive both a $10 reward certificate and Ultimate Team code. When placing an order on BestBuy.com, this DLC should be automatically added to your cart during checkout.
As far as fulfillment is concerned, remember that bonus certificates typically do not post for 20 days after an eligible title has been picked up or shipped. The fulfillment process for pre-order DLC is also dependent on where you reserve your copy. If you reserve your copy of FIFA 15 on BestBuy.com, then a redemption code will be sent by e-mail within 24-48 hours of pickup or shipment. if you pre-order in-store, then the code should be printed on your final sales receipt at the time of pickup.
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
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Missing preorder bonus points

I preordered Far Cry 4 before the release date for in-store pickup. Picked it up on release and the bonus preorder purchase points has not shown up yet. Please help. Thank you.

Greetings ironmango, and welcome to the Best Buy forum,
I looked over your BestBuy.com order and My Best Buy™ account using the email address you registered with the forum, and from what I can see, your order for Far Cry 4 was not technically a pre-order and that is why 500 bonus points have not been awarded. Our system works off the central time zone being that we are located in Minnesota, and while it may have still been 11/17/2014 in California at the time, our system was already transitioned over to 11/18/2014.
I would like to go over your My Best Buy™ account with you in a bit more detail and to see if there are any other questions I can help answer, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon at the top of the page. I look forward to further speaking with you.
I hope you have a wonderful day, and thank you for connecting with us!
Derek|Social Media Specialist | Best Buy® Corporate
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$10 in rewards for pre-ordering Shadow of Mordor?

On 9/12/14, I pre-ordered Shadow of Mordor for PS4. I picked it up on release day and it's been four days and I haven't seen the points show up on my account. I understand that it takes up to 15 days for them to post but when I look up my pre-order I don't even have the 500 points pending. I pre-ordered Destiny with the same offer and that at least showed that the points are pending. Will the site update with "Victory is Pre-Ordered" listing? I just want to make sure that I get the points for the purchase.

Hi hollywoodhags.
I pulled up your account history using the email address you registered with the forum, and I do see that you pre-ordered Middle-earth: Shadows of Mordor on BestBuy.com. It is common for bonus points to not appear as pending; however, they should officially post to your My Best Buy™ account within about 20 days if you qualify. Based on the "Get $10" offer details and from what I can see, your pre-order should qualify for the 500 bonus points.
With that all being said, if you do not see those bonus points post to your account within 20 days, then please send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature.
Enjoy your new game, and let us know if you have any other questions!
Derek|Social Media Specialist | Best Buy® Corporate
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Pre-ordere​d CoD: AW missing $10 bonus

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Pre-ordered CoD: AW missing $10 bonus