Pre ordered a movie and when it downloaded it was in french not english

when i purchased a movie in english . It downloaded in french. how can i get my ordered english version

What country's iTunes Store are you using?

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I pre-ordered a movie and it never downloaded? Now it says I never bought it but it defiantly charged me for it.

I pre-ordered Wreck it Ralph. Got charged for it. And it never downloaded AND now it says I never bought it.

Post in the iTunes forum or better yet call Apple iTunes customer Relations.

I pre ordered an album and when I went to download all it said was purchased and i no i have no email to verify my purchase what do I do????

S I pre ordered and album and it cam out but it was not downloading. When I o to the iTunes Store it just says purchased so i can't download it. I never received and email and I have no idea what to do please help.

Check Purchase History
http://support.apple.com/kb/ht2727

I pre-ordered an album and it didnt download on my iphone 5. When i go to the itunes store I dont get the option of downloading it

How do i get my music

Hello, igpg.
I experienced the exact same issue a couple weeks ago for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

I pre-ordered a movie and in my e-mail I have my receipt, however, I cant figure out how to get the movie on my touch. Can someone tell me how do I do this please?

I can't figure out how to download a pre-ordered movie from iTunes. I have the receipt but don't know how to get the movie on my touch. Can anyone help me please?

I ment format as PDF or DOC, I actually figured it out just messing around. An yes I ment email. Thank you so much for replying to my confusion.

Pre-order 3G s and when will it arrive?

If I pre-order the 3G s from AT&T does that guarantee I get it the day it comes out?

Hey there,
No, you don't have guarantee to get it on the same day. As Apple says [here|http://www.apple.com/iphone/buy>:
Pre-authorization does not guarantee iPhone availability at an Apple Retail Store. iPhone is sold on a first-come, first-served basis.
Hope this helps,

HT201272 I pre-ordered a movie that is showing on my apple tv but not on my computer, why

I pre-ordered Thor: The Dark World and when it was available I watched it on my apple tv. I go to watch it on my macbook and it does not show in my movies section. Please help. Thank you!

Got it!

Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203

I pre ordered a movie on iPad but I don't know how to download it?

I pre-ordered a movie on iTunes and when It came out I got an email with a link saying to download it but when I click on it it just goes to iTunes I don't know what to do from there help me please?.

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

HT5714 hi i have pre-ordered a song however when i try to download it, it says theres an error on my itunes. can you help?

hi i have pre-ordered a song however when i try to download it, it says theres an error on my itunes. can you help?

Hey elgriffiths,
Thanks for the question. I understand you are having issues downloading your pre-ordered content. The resolution is going to depend on the error message you are receiving, however, I have included two articles that address a number of common errors:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

Hello KailaRy
Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?

Seems that you can no longer hide them on your phone. Try doing so in iTunes: http://support.apple.com/kb/HT4919.

I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

TS1424 I download movies and when I reach the full size, like 4.01 GB for an HD movie, it does not say "done" but Error Code= -36

I download movies and when I reach the full size, like 4.01 GB for an HD movie, it does not say "done" but Error Code= -36

What do you think about turning File Vault off?
I'd first make a copy or backup of that Home folder first, then I'd never use Filevault again.
Is it possible the disk could be failing but Disk Utility not pick anything up?
Yes, DU just checks Directory structure, and not all that well at that, it is possible that there are bad blocks/sectors on the HD right where that Home Folder is located.
And finally, where is a good place to find interpretations of those cryptic error codes?!
For error -36, might try this...
http://docs.info.apple.com/article.html?artnum=301580
Well, in pure Apple File System talk... -36 ioErr I/O error (bummers)
Not very helpful, but generally means a Drive quit being Readable or Writable since starting the operation...
http://fuzzy.wordpress.com/2006/12/10/ioerror-36/
Terminal for one...
Find error code...
/usr/bin/grep "36" /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Headers/MacErrors.h
Or open this file in Text Edit if you have it...
System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCor e.framework/Versions/A/Headers/MacErrors.h

Pre ordered a movie and when it downloaded it was in french not english

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