Pre ordered music won't download

I preordered candice glover's album a while back and it said when a single from the album is released it will automatically download to my phone. A new single was released yesterday but it hasn't downloaded, what can I do?

Hi Trini1983,
If you are having issues with a pre-order from the iTunes Store, you may find the following article helpful:
iTunes Store: About Pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

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HT201272 Pre-Ordered album won't download.

I have pre ordered Jay-Z new album;Magna Carta..Holy Grail: before it was officially on Itunes. I go to the album on iTunes it says "Purchased" but is not in my Music, nor where I go to "Prchased" on the Itunes app. HELP!! much appreciated..

Hello krdl_
Thanks for the question, and welcome to Apple Support Communities.
The following article provides an answer to your question:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Thanks,
Matt M.

Can't download pre-ordered music.

I pre-ordered music and now it is only showing as purchased. It won't give me the option to download. What do I do?

You've received the email saying that it's available for downloading ? Does it show in the Purchased tab in the iTunes store app on your phone for downloading, or does the Store > Check For Available Downloads menu option on your computer's iTunes find and download it ?

HT204088 i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

Hi there c_varisco_pr!
I have an article here that I believe will help you get this issue resolved. This article can tell you how to report an issue with your purchase to iTunes, and it can be found here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thanks for using the Apple Support Communities. Have a good one!
-Braden

HT1848 pre ordered music, i bought on my iphone and cant download on computer(or phone).how do i get it in my library?

I PRE ORDED A CD, HOW DO I GET INTO MY LIBRARY? IVE TRIED"CHECK FOR AVAILABLE DOWNLOADS", DIDNT WORK. I ORDED FROM MY PHONE MONTH AGO, ON ITUNES FROM PHONE, IT SAYS "PURCHASED" (BUT NOT DOWNLOADED),

Hey there russp112!
I have an article with some information for you regarding pre-orders:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you are still having issues with the pre-order after reviewing the information in that article, you will want to report an issue with your purchase by following the steps in the article below:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for coming to the Apple Support Communities!
Regards,
Braden

IPhone 5 apps and music won't download. Both say waiting

My iPhone 5 running iOS 7 latest beta won't download apps. My phone worked just fine yesterday then today my apps won't download or update and my music won't download it stays in the "waiting" status and I've done hard reset logged in and out of my Apple ID and nothing changes.

No official way to fix this until the full version of iOS 7 is out in mid September, but for now the quick way to download and update is to do the following:
•Hold your finger on the icon of the app that is stuck on waiting, until wiggle mode is enabled, and remove the app
•Plug in your iOS device to iTunes and sync
•Reinstall the application from the App Store and installs and upgrades should work again
•If not, rinse and repeat this process

Music won't download on all my devices via iCloud. Help?

Hi, I have an iPad 2 and an iPhone 4 and I depend a lot of iCloud. I would be lost without it. One annoying thing that is happening is that when I purchase music on my iPhone, it won't download automatically on my iPad. And the other way around. If I purchase music on my iPad it doesn't automatically download on my iPhone.
I have checked the setting in Settings>Store>Automatic downloads. On both devices, all 3 (music, apps, books) are all ON.
The feature works with books and apps. If I purchase an app or book on one device, it automatically appears on the other. It's just annoying that music won't download.
The apps and books even download on my PC when I open iTunes. But music never downloads. Any suggestions? Thanks.

Most likely those missing songs were purchased under a different account.

Just had replacement iPhone 4S but my music won't download?

Just had replacement iPhone 4S but my music won't download? All my purchased albums are showing on iTunes Store and my iPad but won't download onto new iphone. I just bought another album on my phone and that won't download either. My phone is on IOS 6.1.3 iPad is on IOS 7.0.4

You can try resetting your iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists.

My music won't download to iPhone from icloud

my music won't download to iPhone from icloud

I'm having the same problem. I have checked the status and it says the location of the song is in iCloud. When I click on the cloud next to the song, not thing happens. It's been like that for 3 days. It does say it's "waiting"
Also, when I manually add album art, nothing happens. Still shows the generic iTunes icon.

Pre-Order single won't sort correctly once album downloads

I pre-ordered Ryan Adams "Easy Tiger" and got the single "Two" immediately downloaded. When I downloaded the rest of the album today, it did not re-download the single with the rest of the album. When I tried to fix the sorting issue by changing the info fields (album name, track number of X, etc) nothing worked. Itunes and my Ipod still put this song at the end of my album. This drives me nuts. Any help?

I'm having the exact same problem with the exact same album - Ryan Adams / Easy Tiger, and the single Two.
I have noticed that the album tracks are marked Explicit, while the single is not, but that's the only difference I can see.
Like jtrieb I've tried changing the album name and fixing the track number to be 2 of 12 to fit in with the rest, as well as sorting by track number and then album, to no avail. It insists on remaining at the bottom of the list.
Note that I'm not using iTunes for Windows (found this thread via search), but iTunes for Mac OS X.
PowerBook G4 Mac OS X (10.4.10) iTunes 7.2 (34)

HT203174 cannot download pre-order music track

Today a message appeared when I started iTunes telling me a pre-order item was ready to download, but when I tried to download it a message said "this item is currently unavailable. Try later." When I use the 'Check for available downloads' option in the Store menu it says 'all items have been downloaded'. I only receive the 'Pre-order item available' message again if I shut down & re-open iTunes.

Problem solved itself after Windows Update, shut-down & restart. Not sure if this was a coincidence, but it solved the issue.

Music won't download from iCloud to iTunes or iPhone

So, I recently downloaded the new iTunes. And then I realized I have two copies of the same song (one I bought and one was ripped from a CD). I decided to delete one copy. However this deleted all the music from that artist (over one hundred songs, most ripped from CDs). Luckily, at the time, I had iTunes match. I tried to re-download all of my music. Only some of it began to load. I waited for all of that to download, and tried to get the rest. Again, only some of it worked. Now my iTunes match subscription has expired (I have no desire to renew it), some of my music is still missing, and none of it will start to load, but I still have the option to try to download the missing music from iCloud.
Most of the music that did download was music I bought from iTunes, but not all of it. I'm not sure if that's the problem, and I should just bust out my CD copies again or what, but I'd really like to know how I can get the rest of my music. I'd prefer the iCloud versions because then my play count won't be messed up and I organize my playlists by number of plays (so newest music is always first).

Iskrax wrote:
Now my iTunes match subscription has expired...
I suspect this is the reason you can not download any more music from the cloud.
Don't you have backups of your personal data you can restore from?

Music won't download from itunes to iphone

Hiya,
I have purchased music from Itunes App on my iPhone (4S with iOS7 update) and now it won't download to my music without being connected to the computer. There are no restrictions to my data usage, iCloud is correctly signed in. I have no trouble downloading other apps or books; only music. Can anyone help me fix it please? (Obviously I could just plug my phone into the computer and do it that way but I'd like to be able to download without doing so)
Thanks in advance,
evdv317

Iskrax wrote:
Now my iTunes match subscription has expired...
I suspect this is the reason you can not download any more music from the cloud.
Don't you have backups of your personal data you can restore from?

My iPhone 5 was reset by mistake now my music won't download which I'd purchased from iTunes and I tried buying another tune on iTunes , it won't download to my phone but it downloaded to my ipad3

Hi can anyone help please, my iPhone 5 was reset by mistake and now my music will not download to it even though it was bought from iTunes, i purchased another song with my iphone5 and it won't download ether to my phone but has downloaded to my ipad3

Try force-closing the music app on your iPad by double-tapping the home button, swiping up on the preview above the music app, then tap the home button again. Then reset the iPad by holding the power and home buttons at the same time until you see the Apple logo, then release. When it restarts go to Settings>iTunes & App Store, tap the ID, sign out, then sign back in. Then try downloading the songs from iCloud again.

Some of my music won't download to my iphone.

I have 300 songs on my iTunes library and when I try to sync the music to my iPhone only 128 songs get synced onto it. Then this thing pops up and it says "error (-69)" And I made sure all the songs are checked and everything and I tryed restoring it a few times so I don't know what to do. I've never had problems downloading those songs either, like they were on my phone but now they won't download on it..

This is usually a bad file error:
http://docs.info.apple.com/article.html?artnum=302684
Hard discs can go bad, and it's quite possible yours is failing and having issues with this. My advice is to restore those songs from your backup and try again (but also check out your hard drive completely with a utility to make sure there aren't other problems with it).

Pre ordered music won't download

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