Pre ordered, post ship, past dissappointment

As someone who does a lot of shopping online, all I ask for a company is to be upfront with me. I place a pre order for the FFX/X-2 HD remake. Only reason I delayed making my pre order untill the 16th, was I was looking to see, if Best Buy was doing the pre-order bonus upgrade to the limited edition version. Found out it did, and bought it. The release day was 3/18. It was 'shipped 3/17'. So, i go to check the tracking information...nothing.
So today, i decide to check the order to see if something would come up. "La Vergne, TN, United States 03/21/2014 12:00 A.M. Package received for processing by UPS Mail Innovations" with an expected delivery date of 3/27
Really? I translate this into the item was really shipped the day before.....as this is something i've seen when dealing with eBay transactions.
I don't mind if things come up, I don't mind if things get delay; but just let the consumer know..................................should have ordered from Amazon.

Hello Squall,
Whenever a pre-order is placed on BestBuy.com, we strive to ship that item as soon as it's available. From time to time, however, the designated carrier may not take possession of the package immediately after a tracking number is generated. Since most carriers also only update their respective tracking pages when a package passes through one of their regional facilities or shipping hubs, this means there can sometimes be a delay between when shipping confirmation is provided and the package's progress can first be tracked online.
With that in mind, I was able to confirm that UPS Mail Innovations and the USPS expect to deliver your copy of the game on the 27th of this month. If you still haven't received it by the 31st, let me know via private message and I'd be glad to see what can be done to assist you at that time. To send me PM, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Thank you for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Change pre-order from SHIPPING to IN-STORE PICK-UP

Hello,
This past Sunday, 11/9/14, I placed a pre-order for Super Smash Bros. Wii U to be shipped to my home, but I would now like to pick the game up at a local Best Buy instead -- specifically, the Cambridge, MA location (Store #537).
I spent 30+ minutes on the phone with three reps earlier today trying to do this and none of them were of any help, but I've found previous posts on the support forum wherein users had the same request granted (for example: http://forums.bestbuy.com/t5/Gaming-Support/Would-like-to-switch-preorder-games-from-shipping-to-in-...). Since the order has not been prepared yet (the game isn't out for another week or so), I'm hoping that this is still a possibility.
Thank you in advance!

Hello dwkwd,
Depending on the status of the order and the availability of the item wanted, there are times when we may make modifications to an online purchase, so I’m glad to hear that our email support team was able to honor your request and change your order for in-store pick up. If you have any further questions though, please feel free to let me know. I’ll be glad to help.
Enjoy your new game!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Reserved for Store Pickup, No pre-order and Ship to Store!

I'm reading all these discussions and my head is exploding. I was up @ 4am yesterday banging away like you all.
My criteria was this; I was eligible for upgrade @ $199 with the activation fee waived (sweet). I wanted to pick the phone up at my Apple store because I trust it more then brown.
When I clicked the pre-order link, there was NO option to have it sent to the store, it could only be sent to my house. Let me repeat that, NO option to send anywhere but house. It even says it "Pre-order your iPhone 4 from the Apple Online Store and we’ll ship it free — directly to your door and ready to use."
So I went to the reserve in store process. There was NO WAY TO PAY for it up front. Let me repeat that; NO WAY TO PAY for the reserved phone. So I received my confirmation email and said there is a phone waiting for me on the 24th!
I called 2 Apple stores and chatted online with 3 Apple support people and they ALL, every single 1 of them, said the same exact thing. The only way to pickup in the store is to go through the reservation process. The store will have 2 lines, reserved and general. The reserved will be there all day for you to pick up.
So, does anyone have some proof that you pre-ordered it, paid for it and have it sent to your Apple store, not your home to pick up?

timmayb wrote:
I got to the page state,"iPhone is reserved for pickup." Please bring government issued ID, debit or credit card...... No email received. Do I really have one on hold????
This time for this phone things are very confusing. I preordered yesterday for in store pickup got through the verification process saw that all my data and cell plan info were correct. Then at the end I got the message "see you at the store". Bring picture id. Nothing else, no confirming email as of today, nothing showing under my account in the on line store. I just came from the store that I picked for my phone to go to and there is nothing in their system either. So I went down to the AT&T store in that mall and preordered it there, no issues. It's just as well since I'm ordering it under my wife's number to get the discount and would have to go there any way to make the switch. I've read other posts from people that saw the same thing on line that I did when they ordered, "see you at the store" but no other confirmation. I'm going to assume that it means the order did not go through. So keep that in mind if you got what I did.

Iphone 5 (pre-ordered here) shipping date ? Oct. 8th ?? ;(

Previously when I pre-ordered the iphone online (Apple Store) I would receive it on the same date as the release date. Does anyone know if there's a chance we'll get it on Friday Sept. 21st? Thank you.

I preordered at 7:15 am the day they started the preorders, and the delivery time was already at two weeks. Yet now when I review the transaction info, it's giving me an Oct. 5th delivery date. So, yeah... you can bet that the date they gave you is the best you can hope for; there's a much better chance of it coming even later than that, rather than sooner.

Bonus points for pre-ordering X-Men: Days of Future Past

Hello,
I ordered this blu-ray the same day as I did for Captain America: The Winter's Soldier. I received my 100 bonus points for Captain America a few weeks ago. However, when I checked my account this morning for the bonus points on X-Men, it only showed 1 point (instead of 100). I was wondering what happened to it. Thanks for any info you can offer.

Hi nmander33,
We did have a promotion between 8/31/2014 and 9/6/2014 that was offering 100 bonus points with select pre-orders. This offer was only available on BestBuy.com, there was a limit of 100 bonus points per title, and a maximum of 600 bonus points per member. If your pre-order of X-Men: Days of Future Past was placed while the offer was valid, then 100 bonus points should post to your My Best Buy account within about 20 days. You may not see those bonus points emerge as pending or post until after your pre-order is fulfilled.
If you do not see 100 bonus points post to your My Best Buy account within 20 days of your pre-order being shipped or picked up, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button within my signature.
Thank you for posting to the forum and don't forget the popcorn!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Can I change pre-orders from In-Store Pickup to Ship-to-Home?

Right out of the gates, I know I'm far from the first person to have concerns about amiibos and pre-orders associated with them.
I have all of wave 3 as well as the Best Buy exclusive Meta-Knight preordered for In-Store Pickup, but my Wave 2 preorders have been extremely hit or miss thus far. My Little Mac never showed up in store, and when the CS representative there offered to have one shipped to me, it was cancelled. My Pit never showed up, and I was never even given a chance for a contingency. I had just missed out on it entirely.
My friends who pre-ordered with Ship-to-Home have had little to no issue, so if possible, I would like to change my preorders to be handled that way.
Overall, and like many others, I'm very disappointed with Best Buy's In-Store Pickup option. As a result, I find myself backing up pre-orders with other retailers. I'm not wild about the concept of preordering with Best Buy being such a gamble. If there's any way to shift me over to Best Buy's more reliable Ship-to-Home option, I would very much like to do it.
Thanks for any help or advice.

Hi there ActionKazimer,
The amiibo figures are wildly popular! I can understand why you would be concerned with your store pickup pre-order if you haven't had the best of luck with your previous ones, which I am deeply sorry to hear about.
Sadly, as the amiibos are currently sold out online, we would be unable to modify your order for shipping to your home. With that said, at this time your best bet would be to keep the pre-orders as they are. I apologize if this was not the response you were hoping for when you reached out to us on the forum.
Please let me know if you have any other questions!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Estimate when apple will ship pre-order iphone 6 plus oredered sept. 12@ 4:30 am.

just wondering when apple will ship my iphone 6 plus 128 gb gold. i place the order online sept. 12 @ 4:20 AM. my estimated delivery date i 3-4 weeks, oct 12-20. just wonder why some phone orders made after me have much earlier shipping dates?

Do any of you know if I will ONLY be getting my phone during Oct 1 - Oct 6 or do I have a chance of getting it earlier?
     Oct 1 - Oct 6 is usually conservative. You will probably get it sooner. You'll get another email when it ships.
Does anyone know where all they usually ship from?
     Pre-orders were shipped from China for the same reason they are built over there cheap labor. Apple will probably continue this until all early orders are filled.
Do they usually ship via Fedex or UPS?
     Again pre-orders came UPS. No idea if they will continue to use them only.

Pre-order has not shipped

I have pre-ordered an item coming out on Tuesday and it has not shipped yet. It was pre-ordered in March. When I ordered it, I fully expected to have it in my hands on Tuesday, which is no longer the case as it seems. Is this how Best Buy operates? I know that your competitors ship a few days ahead of the release date. I know that some people's bestbuy.com pre-orders have shipped, so why not mine too? Best Buy, you have yet another unhappy customer and I have no intentions of shopping here in the future.
Solved!
Go to Solution.

Greetings Tman596,
Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Titanfall Collector's Edition Pre-order has disappeared from my account!!

Hello,
I recently went in to check on pre orders that will be coming out soon, that I have reserved over the past few months and discovered some errors. There are 2 seperate pre orders that are completely missing from my account that were on it before hand. One was for South Park The Stick of Truth collector's edition(which I did in the Henrietta, NY store), and one for the Titanfall Collector's Edition for Xbox One(at the Greece,NY store). Unfortunately I do not have my receipt for the south park pre-order so I figured you cannot assist me with that one, So I went through and did that one again online. I do however still have my Titanfall receipt, and it is completely missingfrom my rewards account. I also preordered Infamous Second Son the same day as Titanfall and that is still on my account, so I do not understand why the one is missing. I did do a missing rewards point claim on it but no word back on that after 3 days. I can provide order number, and a screenshot upon request.

Good afternoon oldboy26, and thank you for reaching out to us on the forum,
From my side, I can see your pre-order for Titanfall, but not South Park: The Stick of Truth. Being that points are not awarded until a pre-order has shipped or been picked up, it is common for a pre-order to not appear within a member's My Best Buy™ account. Once the games have officially been released, you should see points post to your account within 20 days. If you qualify for points and for some reason they do not post within about 20 days, then let us know and we will make sure they are added to your account.
To ensure your South Park pre-order is still active, please send me a private message with any and all details you may have regarding the pre-order. Do you remember when you placed the pre-order? How did you pay for the pre-roder. Basically, any information you can remember. You can send a private message by clicking on the blue button located within my signature.
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Still waiting for pre-ordered Droid X..

I still have not received my pre-ordered phone Droid X from BB... They are still saying "sometime this week" and guess what? Its already Wednesday and no word.
Am wondering if I should forego getting my phone via Best Buy and go to Verizon online to order it.. But now Verizon is saying that they are delayed to and the phone will be available "by 8/3"
which would be better - waiting for BB to contact me or just going ahead and ordering from Verizon?

I am in the same boat! They tell me to call everyday at noon to see if UPS has brought them, but so far no go. They have no idea when they are getting anymore. I have been pondering if I should just order one from verizon or wait it out as well. I think i'm going to play may cards and hope best buy actually fulfills there pre-order (post delivery). But you will have peice of mind with verizon on actually knowing when to expect your phone. it's a gamble.
If you do order one from verizon, then best buy gets one before yours ships with verizon, can you cancel the one from verizon? Might be an idea.

Shadow of Mordor Pre-order bonus not received

Never received the $10 reward certificate for the Shadow of Mordor Preorder bonus.

Hi Fettsbounty,
Welcome to the Best Buy forum!
If your pre-order was shipped/picked up within seven days of the games official release (9/30/2014), then 500 bonus points should have posted to your My Best Buy™ account within about 20 days. From everything I can see, your pre-order of Middle-earth: Shadow of Mordor should qualify for the bonus points.
I am going to send you a private message so that I can go over your My Best Buy™ account with you to ensure it is up-to-date. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
My Best Buy™ - "Get $10" Pre-order Offer
Thank you for posting and game on.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Iphone 6 plus pre-order delivery

Hi everyone!
I pre-ordered my iPhone 6 Plus (64GB Space Gray) on Sept 12th as early as I could (at 4:30 A.M. through the apple store app on my iPhone 5). I tried to order it earlier, but as many of us know the Apple store online was down. I was so very disappointed. During the checkout time, my estimated delivery was Oct 1 - Oct 6 and it would be available to ship in 7-10 business days. My email confirmation stated the same thing.
This is also my first time I have ever pre-ordered an iPhone. My current phone is in pretty bad shape. The menu button popped off a couple weeks ago (it's currently being held on with scotch tape...lmao) and my screen freezes up all the time. I'm lucky if I can answer phone calls. Its not reliable at all to say the least. I have been trying to hold out for the new iPhone 6.
I have been checking my order status relentlessly since I pre-ordered and of course, it still says "Processing Items", with the same estimated delivery date and shipping time. I'm am desperately hoping it arrives earlier than October 1st - October 6th?!
Do any of you know if I will ONLY be getting my phone during Oct 1 - Oct 6 or do I have a chance of getting it earlier?
Does anyone know where all they usually ship from?
Do they usually ship via Fedex or UPS?
Thank you so much in advance for your help!
May

Do any of you know if I will ONLY be getting my phone during Oct 1 - Oct 6 or do I have a chance of getting it earlier?
     Oct 1 - Oct 6 is usually conservative. You will probably get it sooner. You'll get another email when it ships.
Does anyone know where all they usually ship from?
     Pre-orders were shipped from China for the same reason they are built over there cheap labor. Apple will probably continue this until all early orders are filled.
Do they usually ship via Fedex or UPS?
     Again pre-orders came UPS. No idea if they will continue to use them only.

In Store Pre Order

This has been an on going problem that I hope can get fixed. I went in store today. The games I wanted were finally on the videogame kiosk machine to order. Print out all the games I want. Go to the counter and none of the games work. I couldn't pre order not one game I wanted. By the time the system gets fixed of course they will be sold out and I will be out of luck. The games were Rock Band 4. The Division Collectors Edition and Fallout Pipboy edition. Fallout just appeared on the machine and of course it's sold out. Can I get some help with this please so I can pre order in store

Hello neo2k9-
We appreciate that you came to your local Best Buy store for your game pre-orders, but I’m sorry to hear about the disappointment you experienced when you weren’t actually able to reserve these games.
Generally, collectors/limited editions of games are not available for pre-order in-store. Regrettably, there are occasions where these titles accidently get listed on the touchscreen kiosk when they shouldn’t. In those cases, you usually don’t find out until you get to the register and the store can’t actually do the pre-order.
As of right now, we have not started taking pre-orders for Rock Band 4, but hopefully this should be up soon. Unfortunately, we are now sold out on pre-orders for Fallout 4: Pip-Boy Edition and Tom Clancy’s The Division Collector’s Edition is only available for pre-order to ship to your home.
I apologize for any inconvenience that this has caused you.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Can i use bestbuy 10.00 rewards towards pre order games?

i know at the store i cant use it towards pre order til i go pick it up and use it there but can i use the 10.00 right way for pre ordering and ship it to the house?

Hello Tony2k,
We're always happy to have you pre-ordering your games at Best Buy! Thanks for being a My Best Buy member. I can answer your question for you today.
As you mentioned, pre-orders can't be placed with My Best Buy certificates in-store. However, if you would like to place an order on BestBuy.com for in-store pickup, then you can submit the certificate as payment ahead of the game's release.
Certificates traditionally have a 60 day expiration period so it is important that you check that when you receive your email notification of a certificate being issued so you don't let them go unspent.
Thank you for writing in. Please let me know if you have additional questions.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Change delivery method for my pre-order for MGS V CE?

I have preordered the Metal Gear Solid V: The Phantom Pain - Collector's Edition for PS4 in March. What I didn't realize at that time is I will be out of the country from 8/24 to 9/6, which means there will be nobody at my place to receive the delivery on 9/1. I was wondering if I could put the order on hold so I could pick it up at a local store on 9/7 or could I ship it to another address (i.e. my friend's place) so it wouldn't get returned and get cancelled. Thanks you.

Hello buyao531,
Thank you for taking the time to sign up for the forum and connect with us!
We may have a couple options available, but it really depends on if your local Best Buy store is still accepting pre-orders for Metal Gear Solid V: The Phantom Pain. Your pre-order would be held for 8 days if we are able to successfully change your pre-order from shipping to in-store pickup. To gather some additional information from you and discuss our options, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon at the top of the pate. I look forward to further speaking with you.
I hope that you enjoy the rest of your Thursday.

Pre ordered, post ship, past dissappointment

Similar Messages

Maybe you are looking for