Pre-Ordering Albums; And a question

I want to pre-order an album, but how does it work? Like when do you donwload the music?
Also, When do new items that are realesed on itunes avalibele? Like is it a certain time on the tuesday it release? Like midnight, 6am, or whatever.
Thanks! =D

Pre-ordering is simple. You pre-order the album. You're not billed until the album is released. If there is any content related to the album, available for download at the time, you will get to download it. You will receive more than one email confirmation(date of pre-order, updates regarding pre-order, day before release, and day of release). It's true that there is no set time for the final email, but you will get one. You still have until you actually download the completed album to back out of the purchase. If you decide to back out, you will only be charged if there was earlier content available(at the time of pre-order). All new music availability is Tuesdays, weekly. It is available for download at exactly Midnight, meaning 12:00 am, Tuesday morning. Trust me. I download on my iPhone, via iTunes WIFI Store, every Tuesday morning at 12:15 am.

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I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

If you delete the song from your PC you can redownload it. Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting). To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases. Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.

Pre-order purchased but not downloaded; no pre-order email and purchases not on cloud. Help?

I purchased a pre-order for an album back in September, with a release date of Oct. 29. On Oct. 29, the album was displayed as "purchased" on the iTunes Store yet it did not download. I did not receive a pre-order email and the purchase was not on the cloud.

I have the same problem :(
Really wish someone would help

Pre order album sayin purchased

i pre order tamar braxton and i never got the album bt it says purchased

Hello Kendrick25,
I would be eager to download and listen to a pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT204088 how can I get my order # on a pre-ordered album ? it's been paid for, but album doesn't release until May 21.

how can find the order # on a pre ordered album. It's been paid for, but the album isn't released until May 21. I need the order number now, for a contest promotion. thanks.

Hello MaineMoxie,
This information from the iTunes Store explains the Pre-order process:
http://help.apple.com/itunes/mac/10.0.1/interface/index.html#itns3165
To pre-order an item, click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
To download a pre-ordered item, click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
To view, cancel, or see the expected release dates for pending pre-orders, choose Store > View My Account, and click Manage Pre-orders.
Hope this helps!
- Judy

HT201272 I have purchased a pre ordered album but I cannot download or find it to,download to any of my devices, help please x

Hi there,
I have purchased a pre ordered album, however I cannot download it to any of my devices at all! I've tried using the various links given to me but nothing happens, and I've tried downloading it ion my laptop using the function 'check for available downloads' but it tells me that all my downloads are up to date!
The album came out on 15th July The Pet Shop Boys new album and I still haven't been able to get it, please help
:o)
Liza Jayne

Does it show in the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading ?

How do i get me pre ordered album to itunes

how do i get me pre ordered album to itunes

If you go into the itunes store and select the Purchased Link under Quick Links
Then you can select the Album it should appear under the Music
Click the Cloud icon by the side of it and it should download at no extra cost.
In future to ensure this does not happen. Preferences, Store
Tick Download Pre-Orders when available

Pre-order 4s and Deposit is Required @ Apple Store

Hi,
I am a first time AT&T customer and tried to pre-order iPhone 4s last night. I put my information (address, ssn, etc), and it said "Pick up a new iPhone at an Apple Retail Store" and "$150 deposit is required before the purchases."
I have not gave my credit card info yet, and I have not got any resevation number.
Does this mean I could not pre-order iPhone, and I need to line up in the morning 10/14 to get it? Or, will they keep my iPhone at the store?
Thank you for your advice in advance.

I found that this means the phone is not reserved. I called AT&T and finally reserved it!

How can I cancel a pre-order albumi

How can I cancel a pre-order album off my phone.

You can cancel pre-orders by logging into your account via the Store > View Account menu option on your computer's iTunes (you can't cancel them on your phone) : iTunes Store: About pre-orders.

I pre-ordered an album, but a song was released after I pre-ordered it and it says purchased, but I can't download it.

About a week ago,I pre-ordered Prism by Katy Perry on my IPod and she had already released Roar and Dark Horse, which downloaded. But yesterday at midnight, Walking on Air. And this morning I tried to download it, it said purchased, but I couldn't download it.
Has anyone else had a similar problem? Please let me know if you have a solution.
-Aligzandra

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

HT201272 Pre-Ordered album won't download.

I have pre ordered Jay-Z new album;Magna Carta..Holy Grail: before it was officially on Itunes. I go to the album on iTunes it says "Purchased" but is not in my Music, nor where I go to "Prchased" on the Itunes app. HELP!! much appreciated..

Hello krdl_
Thanks for the question, and welcome to Apple Support Communities.
The following article provides an answer to your question:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
Thanks,
Matt M.

Cannot download pre-ordered album

After using the link in the iTunes Email i received, or using the 'search for available downloads' options in the store menu: it tries to connect to the store. After a while it stops and says 'the connection to the store was broken, try again later.'
Why is that? i can visit the iTunes storenormaly, so why icannot download my content?

Same problem.... but i haven't received an email yet. (I pre-ordered a special deluxe version album)
I tried to buy the special album or the 'normal' album but i can't!!! what's wrong with the store?

I can't find any way at all to download my pre-ordered album.

Attempt 1: I went to the album page. The album and every song say "purchased", which makes me unable to press a "download" option.
Attempt 2: I checked for available downloads but came up with nothing.
Attempt 3: I managed my preorders from my account options page. The only option there was to cancel my pre-order (even though the album is already available).
Attempt 4: I viewed my recent purchases, but the album did not show up.
Attempt 5: In a somewhat desperate attempt (though I knew it wouldn't work because of Attempt 4), I turned on the viewing of Cloud items in the library, but once again my pre-order did not make an appearance.

Try to rebuild the iTunes Library first;
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.

HT1209 Pre-ordered albums not showing in "Purchases" after delivery

Hi
I recently purchased two albums on iTunes on my iPhone that were pre-ordered by a few days. On the release date I was duly notified and dowloaded them to my phone successfully.
Today I am trying to download them to my iMac but they don't appear in my "Purchases" list. Other items I have ordered which were not pre-orders are all there in the list OK.
Any suggestions?
Thanks
Andy

Anyone got any clues on this one? Guess I'll have to formally raise it wioth Apple support.
thx/Andy

HT5714 Can I download a pre-ordered album from my iPhone?

I pre-ordered an album and now it is available, but I can't access it from my iPhone. I don't want to download it onto my computer. Can anyone help?

The album already came out on the 31st of August, so I'm not sure what is going on.
I used to have a computer but it got stolen recently, leaving me unable to sync my ipod with another computer for fear of losing all my music.
I tried going directly to the iTunes store and downloading it from there, but when I click purchase it says it'll charge me another $13 to buy an album that I supposedly already bought.

Pre-Ordering Albums; And a question

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