Pre ordering before stores

I'm planning to buy the new iPod touch. What's the quickest way to get it, pre ordering it, or buying it in-store when it comes out?

I expect if you pre-oder you will get the iPod the same day as available in stores.

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Meta Knight Pre-Order at store how many days I have to pick it up?

Hello! I preorder my metalknigth at bestbuy store located at bayamon Puerto Rico. I haven't receive any call from them that my item arrive today. I would like to know how many days i have to pick up my pre order in store Meta Knight amiibo before they sell it on sale floor?

Hello ArmandoTorres,
I'm sorry to hear that you have not yet heard from the Bayamon store about your pre-order.
Generally speaking, for items pre-ordered in our stores, you should have five days to pick up your product. For the best and most accurate information, however, I recommend contacting or visiting the store.
I hope this helps. Thank you for joining us on Best Buy Unboxed.
Regards,
John|Social Media Specialist | Best Buy® Corporate
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Can you change the type of iphone that you pre-ordered before launch day??

I pre-ordered the 16GB Black iphone for pick up at my local Apple store and think i should have ordered the 32gb instead. Was curious if anyone has called to change their phone type from 16gb to 32 or 32gb to 16gb. Thought I would check here before calling them and bugging them.

Limited availability. Some mixes responses. My store will not allow changes of pre-orders or reservations. Others have said they will allow changes, but you'll have to head to the back of the line.

My Super smash bros Wii U pre order because i pre ordered in store and placed a $5 deposit

Let me share what I was told when I arrived at best buy store. By the way I will file a complaint to corporate about this and will see about filing it to better business bureau... I pre ordered my smash brothers bundle in store ( couldn't do it online because there are issues with my account for a year now and after numerous calls to fix it which I have been given so many ticket numbers,best buy just cant fix their own mistakes). I arrive at the store to pick up my pre order and the employee responds with a dissapointing tone"don't tell me you preordered the bundle." the employee just walks back and forth. She then asks her co-worker which she then tells me "we don't have your preorder...we only filled orders for the people who preordered online and fully paid the game." I asked for a manager and told him this is the second time best buy has messed up my pre orders and provide me with poor service. He then says that they only filled the orders from online purchases and who paid in full which makes me feel like I didn't matter only because I placed a $5.00 deposit to guarantee my copy.overall I received poor customer service, he did not own the situation and didn't offer at least some type of compensation to a "former" loyal elite customer. In general, best buy has given me poor service throughout the year by not fixing my ability to order online for a year, messing up my pre order of Mario kart 8 by charging me for the free $10 gift card which was supposed to be free for pre ordering the game and then refusing to give me a refund for the $10 charge, and finally telling me that even though I pre ordered, because I didn't pay the bundle in full I don't get my copy at all... Not even a phone call,common courtesy to notify me. This is it! Best buy will never get business from me and I will never recomment it to anyone. Amazon on the other hand does everything right, and owns the situations and strive to make things right.Amazon is now my go to for shopping all electronic and entertainment needs. Amazon even allowed me to place a new order for the bundle and will receive it next week versus best buy saying " we don't know when we will get them." In short I cancelled my pre order from best buy and took my business elsewhere. Finally when I asked the supervisor for corporate's contact information, he refused to provide it. Now I need to check online and hunt down that information

Hello redrevolver4,
Thank you for pre-ordering from Best Buy, and thank you for sharing your experience with us. We as moderators on the forum work at the corporate office, and I am happy to talk to you today.
Reading through your description of events I can certainly understand why you would be disappointed. It is not our intent to leave any customers out when they pre-order a product with us. While we are working to fulfill our in-store pre-orders that were not yet completed, I can also understand your desire to cancel the order and go where you could get an order shipped out to you. I am sorry that was not us this time.
I will certainly document your feedback so that we can learn from it and ensure that our stores are adequately equipped to fulfill orders as our first priority, but provide all care and courtesy when things don't go quite as intended.
I did have one more question for you, though, and I will be sending you a private message with that. Please watch for that message from me shortly.
Thank you,
Mike|Social Media Specialist | Best Buy® Corporate
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Please explain 3G-s Pre-Order for Store Pickup procedure

I've done this but what exactly does this get me? The fine print says +'Pre-authorization does not guarantee iPhone availability at an Apple Retail Store. iPhone is sold on a first-come, first-served basis'.+
So what exactly is the benefit to going this route? Will a separate and earlier line be opened up at Apple stores JUST for these pre-orders on the 19th?
Mike

One of the floor reps at the Apple Store here told me that if I go through the process and reserve online, then I can just come into the store to finish the purchase. I asked if that would mean that there will be one there waiting on me and I was told yes there would.
While she did not say this I am taking that to mean that say a store gets 10,000 phones and 5,000 reserved then they would only release 5,000 for people waiting in line.

Stick of Truth Pre-Order In-Store Missing

So, the Stick of Truth has launched! I had pre-ordered this game for the PC some time ago, and when I went in on the 4th to pick it up, the store said they hadn't received any PC copies. Additionally, none of the stores in the whole Illinois area had them. Two days later, nothing seems to have changed, and no one is able to give me an ETA or anything. Is there any word on PC pre-orders for this title?

Hello Alex,
Thank you pre-ordering from Best Buy! I'm very sorry to hear you've had trouble retrieving your South Park: The Stick of Truth game for PC.
I'd be happy to look into this with you, and will send you a message so I can gather more information. To check your messages, log into the forum and click on the envelope in the upper right corner.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Does Anyone Know How Many Pre-Orders before the No Longer Accepting Orders Announcemtn

Just curios...did anyone find out how many iphones were sold until Verizon stopped Pre-Orders?

Order #s are random. I am sure they will be releasing info on that soon.

UK Pre-orders before Oct 1 ...

... no chance. Just rang the Apple Store. The nice American man just came out with the same old spiel about shipping end of the month. Plus he claimed he didn't know any Apple Stores in the UK even had Touches in. (Well, if he was in the US, how would he?)
More than a bit peeved. Is there something special about the iTouches that are to be sold on this side of the Atlantic?

No, I presume it is exactly the same as the US model released last week. I believe the delay is with the quantity of orders they have to process, not the device reguarding issues, these can de dealt with when the device ships by Apple, so if it means them meeting the promised shipping dat of the 28th sep, they more than likely will ship defective devices.

In Store Pre Order Payment

Can I pay off a pre order before the title is released?

Hi jayxarr,
That’s a great question! Pre-ordering games in-store comes with the luxury of only needing to put down a deposit of $5 on most video game pre-orders. However, we do know that at times, our customers would like to just pay the deposit in full and be done with it! I’ll gladly clarify the details around deposits on in-store pre-orders at Best Buy.
As zztoluca has stated, the $5 deposit when pre-ordering in-store is only a minimum amount needed to secure your copy of any given game. If you wish to pay the full amount, you should be able to do so at the time of pre-order only. I don’t believe you can add to an existing deposit once the pre-order has been created. Also, for clarification, if you’re a Gamers Club Unlocked (GCU) member, you likely won’t see your GCU benefits apply until you pick up the game and fully complete the transaction. GCU benefits usually do not reflect on the pre-order receipt itself.
Please don’t hesitate to let us know if you have any further questions and thanks for your inquiry about pre-ordering at Best Buy!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Will the people that pre-ordered the new ipod touch 5 will receive it first than the apple retail store?

Will we get our pre-orders before or at the same time as the apple store?

hi, well it depends if your deliver man is ### than no. But, yes mostly.

In Store Pre Order

This has been an on going problem that I hope can get fixed. I went in store today. The games I wanted were finally on the videogame kiosk machine to order. Print out all the games I want. Go to the counter and none of the games work. I couldn't pre order not one game I wanted. By the time the system gets fixed of course they will be sold out and I will be out of luck. The games were Rock Band 4. The Division Collectors Edition and Fallout Pipboy edition. Fallout just appeared on the machine and of course it's sold out. Can I get some help with this please so I can pre order in store

Hello neo2k9-
We appreciate that you came to your local Best Buy store for your game pre-orders, but I’m sorry to hear about the disappointment you experienced when you weren’t actually able to reserve these games.
Generally, collectors/limited editions of games are not available for pre-order in-store. Regrettably, there are occasions where these titles accidently get listed on the touchscreen kiosk when they shouldn’t. In those cases, you usually don’t find out until you get to the register and the store can’t actually do the pre-order.
As of right now, we have not started taking pre-orders for Rock Band 4, but hopefully this should be up soon. Unfortunately, we are now sold out on pre-orders for Fallout 4: Pip-Boy Edition and Tom Clancy’s The Division Collector’s Edition is only available for pre-order to ship to your home.
I apologize for any inconvenience that this has caused you.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Pre ordering iphone 5 for store pickup

Is there no option to pre order for store pick up?
I don't want to have it posted.
Cheers

Hmm... Pretty sure I was given the option for store pickup, but I didn't choose it so I'm not sure what the message would have been.

South Park Pre-Order and the GCU 20% off

I was searching, but none of the topics came up with this. I know if we pre-ordered it before it was lost we get the $20, will we get the GCU 20% on new games when we pick it up?

Hi VetRaptor,
Thank you for the question, and thank you for being a My Best Buy Gamers Club Unlocked member. I can provide the answer to your question.
When we announced the Gamers Club Unlocked enhancements, including the 20% discount on new games, we provided an FAQ here on our forum. One of the questions was regarding existing pre-orders. Find the whole article here, but please see below for the answer to your question.
Q: If I have already pre-ordered games, will the 20% off be applied to those orders?
A: This will depend on whether you placed these pre-orders in-store or through BestBuy.com
In-Store:
If you pre-ordered in-store, you will receive the 20% off benefit as long as you are an active Gamers Club Unlocked member when you pick up your pre-order. You will need to ensure your My Best Buy account is added to the purchase when the game is picked up.
BestBuy.com:
If you pre-ordered on BestBuy.com for either Store Pickup or shipping, we are not able to add this benefit to your existing order. You will need to either cancel and re-do your pre-order or return and repurchase the game once it is fulfilled to get the 20% off. To receive this benefit going forward, you will need to ensure that you are signed in to your BestBuy.com account when you place an order and have your My Best Buy account linked to your BestBuy.com account.
Thanks!
Mike|Social Media Specialist | Best Buy® Corporate
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AT&T pre order?

I'm am just curious if anything thinks or knows if AT&T will bring back the ability to pre order before launch day. I was one of the many who struggled to pre order then went to AT&T same Fay to find out they stopped taking them. Which is a hassle foe me seeing how the closest apple store is 3 and a half hours away! So if anyone has and idea please let me know. Thanks.

I doubt at this point that you will be able to pre-order an iphone 4 prior to launch, at apple or ATT. If you are trying to get one on the 24th that is. Your best bet will be to go to the nearest apple or ATT store on the 24th and wait (and get there early). If when you get one isn't an issue then i would just keep checking both apple and ATT websites until pre-orders can begin again. but the latest arrival date on pre-orders that i have seen are the middle of july at the earliest.

Re: Galaxy S6 Pre-Order

You're not the only one with this problem. When I called to even ask my store about their shipment they were extremely rude about telling me that they wouldn't tell me anything other than to wait on the email. I too was told that the shipment had been delayed until Saturday at the latest, but still no email. I pre-ordered mine days after the preorder started, and nope. Rediculous that someone that pre-ordered gets theirs well after someone who just walked in on release day.

Greetings ordray,
With the release of such a popular phone like Samsung Galaxy S6 and S6 edge, I can imagine how disappointed you may have been to receive news that you wouldn't be getting your phone on release day.
With new releases, we typically ensure inventory received is allocated to pre-orders before inventory is made available for walk-in purchases. I am sorry to hear that we may not have provided a respectful experience when you inquired about your order's status. With that said, I see that you were able to pickup your phone yesterday, 4/13/15.
If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Pre ordering before stores

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