Pre-Ordering Chaos

I pre-ordered Lady GaGa's ARTPOP as soon as I had the chance. Now, I have downloaded all of the pre-released songs. Today, the album was released and so I received this email.
I went to iTunes and checked my available downloads and it loaded two of the songs I've already downloaded and nothing else. So, I went to the iTunes store and checked and ARTPOP was apparently not purchased. It took a while, but finally, the button switch to Purchased. However, I still didn't get the downloads when I checked for available downloads.
After about an hour of trying to call iTunes and trying to find better help online, iTunes said 'Your pre-ordered album, ARTPOP, is now available. Click ok to download now.' I clicked download and it took me to a billing information screen. I pressed done (no payment selected because I already paid for it) and then was taken to my account screen. So, in my pre-orders section, it says ARTPOP is expected November 11th, 2013...today.
I can't get this album no matter what I try and I can't get to a real person on the phone and the online help is useless. Can someone help me or at least get me connected to a real person? The fact that I'm told to go online for help with anything iTunes and can't talk to a real person is absolutely ridiculous and so is the fact that Apple can't seem to function properly ever.

Well, I got this
and I clicked okay...
and got this
I don't see anything about available downloads above my account summary and when I check for available downloads, it says all available downloads for the Apple ID have finished downloading.
It seems several people often have this problem and I'm already frustrated that Apple can't hold up its own end with it's normal products, but this has to be an easy fix, honestly.

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If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) do I have to pre-order online or do I just have to show up at a Verizon store Sept 19th?

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?

scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
Follow us on Twitter @VZWSupport

Can you get your money back from canceling a pre-order?

I recently pre-ordered an album that I no longer want. I canceled the pre-order but my current balance on my account hasn't changed. I spent $17 on the album, and want to know if there is any way that I can get that back.
Thanks,
Logan

if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt.

Could I pre-order an iPhone 5 in my local apple store and I have it mailed to my house?

Is it possible for me to go to my local apple store and pre order an iphone 5 and have it mailed to my home address? If I was to pre order it at the apple store would I have to go through AT&T to buy the phone or could I just buy the phone? Would that change the price too? I plan on getting the 16GB.

You don't preorder in the Apple Store. You preorder on-line. It will be mailed to your home address. Apple has not yet announced an unlocked iPhone 5 in the U.S. so yes, you would need to select a carrier.

IPhone 5S pre-order HELL!!

Verizon iPhone 5S PRE-ORDER HELL!! - They screwed up and dragged my situation out for 9 days!! At the end of it all I'm still missing an iPhone 5S. 9/20 @ midnight I ordered TWO iPhone 5S 16GB silver and received a order confirmation for BOTH phones and a confirmed ship by date of 9/24. NO notification of anything went wrong. 9/22 - I get a shipping notification from Verizon but only one mobile # is listed. I call Customer Care and rep just quickly and casually confirms that two phones shipped. 9/23 - I get an email saying they couldn't fulfill my order completely and that the remaining order will ship 9/30. I call Customer Care again to inquire about this and he the rep went out of his way (great guy) to confirm that two phones have shipped and that I have nothing to worry about. Said the message was generic and was mistakenly sent out. 9/25 - I receive package and find only ONE iphone!! I called Customer Care again and this time Adam helped me. After looking through things, he comes back saying he thinks the iPhone was taken out of the box before shipment, stolen!!! Had me send him all this information and said the Verizon investigation team is on it to "look" for the iphone. I asked if he could put a new order in and just exchange it for the "misplaced" iPhone. He said it was not necessary because he believes there is a iphone somewhere. 9/27- Adam leaves me a voice mail saying that it was all a misunderstanding and my iphone should ship 9/30 and he'll be on it. 9/29 - I help my wife activate her iPhone because she tried until 3am the night before with no help. While I'm on with Customer Care again she, Ida, asks how's my phone service in which I explain to her everything. She looks into it and says she sees no record of any order or tracking for an iPhone. Further says the reason one iPhone was placed on hold because a discount was applied to two devices and it could only be used for one. I told her that I've never been notified by Verizon that something went wrong until today. And this is after calling Customer Care numerous times. And NOW I find this out. She says she's going to look into it as there might be a small chance that there is an iPhone for me. She said she'll call back by 5pm and txted me her email address. 6:00pm comes and no callback. It also turns out the email address is bogus. I call Customer Care again and get another rep who looks into it and does a whole bunch more investigation. Finally she says there never was an order for my iphone and there will be no iphone shipping tomorrow. My only choice is to place a new order and I won't get it until 10/14!!! SERIOUSLY!!! ARGGGGGHHHHHHGGHGHHGG!!! Expletives galore!!! Talked to the manager Brandon and asked if they can do something for me to compensate me for all this crap I went through. I've been with Verizon for like 15 years. He kept on saying "I understand ..blah..blah.. BUT there's nothing we can do" over and over again. So I said Verizon made a mistake, detected this mistake but didn't notify the customer of this mistake, Customer Care couldn't figure it out until today, and that I'm out of luck? Does he REALLY understand? If I had known all this I could have walked to a store on 9/20 and gotten a iphone. Pre-ordering was suppose to be a convenience provided, right? And I waited because I was led to believe that some iPhone existed.. dragged along for a ride only to find out there was no iphone. And after all this, I get nothing but "I understand.... But there's nothing we can do..." So yes people Verizon stinks!!! They do not hold themselves accountable for their mistakes and expects the customer to just take it. I'll have to admit that not all customer service reps are bad (Ty, Adam, and the very last girl who helped me you guys were awesome!! Ida you could have made this list until you decided not to call me back and gave me a bogus email). Customer Care is a mixed bag and have not real authority to help you. Verizon is about to lose yet another loyal customer and his family soon. There should be some class action lawsuit for all the iphone 5s issues. Promises/Contracts made but Verizon completely failed to keep. They just jerk us along for a ride, dangling that ship date that keeps moving around.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

"Customer Care is a mixed bag and have not real authority to help you." I worked for Verizon before it was Verizon, for several years. I think that you are entirely correct in your assessment of customer care. Reps really can't do much at all. I believe that the key function of reps is 1. hand holding and 2. punching bag. The goal is to get the customer believe that they actually DID something, and got some result! After all the talking, the customer starts to believe that something actually happened to resolved the situation. At least they spoke to SOMEONE! Picture this: the rep is on the computer, wearing a headset, and the calls are coming at them non-stop, and you have 3 minutes to convince this person that you actually helped them! But in the end, as you said, nothing happened! It is the sad truth of cs.
I am curious to see if the Moderator leaves this post on the board.

I have pre-ordered an album and all of the songs are available for download apart from one which is listed as 99p to buy?

Hello, I hope someone can help me.
I pre-ordered Justin Timberlake's new album and have tried to download the album today, however for some reason "Suit & Tie" is listed as unpurchased and will charge me 99p to download?
All the other tracks have downloaded fine apart from this one.
A couple of things I should mention in case they affect this issue:
I am trying to download it directly to my iPhone - I have not loaded up iTunes on my PC as of yet.
I already have the song "Suit & Tie" as a single.
Will iTunes realise I technically already have the song so charge me less and just give me the remainder of the album?

We are having this same issue. We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library. Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain. The rest are no where to be found and the iTunes store shows that I would need to re-purchase. Not sure what to do as when I tried to sync my last phone, all the songs were gone.

MSI Big Bang Trinergy Pre-Order questions?

On this page it says
http://event.msi.com/mb/bigbang/preorder/
"All those who pre-order the MSI Big Bang-Trinergy motherboard between Nov 30 and Dec 15 are qualified to receive exclusive gaming bundle. Besides, MSI will protect your new purchase with 8-year Exclusive Warranty! "
Then when I go here
http://www.zipzoomfly.com/jsp/Special/MSI_BigBangTrinergy_120709.jsp?intpromo=MSI_BigBangTrinergy_120709_HPG
Which is the USA pre order place it says
Dec 7 and Dec 21st
So which is it?
Also when it says Register for 8 year warranty it says serial number. How do I know my serial number if I have not received the product yet? Also when is this thing being released? I just want to make sure if I pre order I get the 8 year warranty. I already have the gd80 but I really want this board for the warranty and the extra features. Thanks guys.

It seems to me you pre order and then you register it with the serial number after you receive the product to get the 8 year warranty.
Products have to be registered within 30 days from original date of pre-order purchase to receive our limited 8 years warranty. (Products failed to register within 30 days will still receive standard 3 years warranty).
A little extra research by you would have come up with this same little tidbit of information.

HT1725 i keep trying to download purchases but nothing is happening. i click the button a million times and it won't download. i also preordered an album before i had money on my account, and i've just put money on but it won't let the pre order download.

i am literally fuming over this.
First off. i purchased an album for preorder when i didnt have money in my account.
now i have money in my account and it wont fricking download. ive tried turning on automatic pre orders i've signed in and out ive done all that crap and it still just says purchased.
second, i can't download ANYTHING to itunes. i JUST purchased two new songs and it will not download them to itunes. i keep clicking on the little fricking cloud button but nothing happens. if itunes just took my money and wont give me my songs i am going to freak out someone please help me

Are you logged into her iTunes account using her Apple ID on the iPad? Settings>Store>Apple ID?
If you are, you could try restarting the iPad and try again, maybe that will reset everything - and maybe it won't. But, if you continue to get the message about contacting support, there may be a red flag that came up somewhere along the line - and the only way to resolve it may be to contact iTunes Support.

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get

I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store

Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203

Pre-order and shipment details.

If i make a pre-order, will Apple ship it to me on the launch day? Or they will only reserve it for me in one of the stores? And what can be the longest period of waiting iPhone?

If you pre-order, they will ship to your verified shipping address, & you will get it on launch day. In the US, you cannot have pre-orders shipped to a store.

When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year. It even shows it on the receipt i received with the phone. When will I see that reflected on my account. I have had my new phone for a week a

When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year. It even shows it on the receipt i received with the phone. When will I see that reflected on my account. I have had my new phone for a week and used tons more data than usual and am hoping that will save me this month.

concretedonkey, I'm glad you were able to take advantage of this offer when you ordered your new iPhone 6. I can certainly review your account to ensure this was added for you. Please reply to the direct message I have sent you.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Can I change pre-orders from In-Store Pickup to Ship-to-Home?

Right out of the gates, I know I'm far from the first person to have concerns about amiibos and pre-orders associated with them.
I have all of wave 3 as well as the Best Buy exclusive Meta-Knight preordered for In-Store Pickup, but my Wave 2 preorders have been extremely hit or miss thus far. My Little Mac never showed up in store, and when the CS representative there offered to have one shipped to me, it was cancelled. My Pit never showed up, and I was never even given a chance for a contingency. I had just missed out on it entirely.
My friends who pre-ordered with Ship-to-Home have had little to no issue, so if possible, I would like to change my preorders to be handled that way.
Overall, and like many others, I'm very disappointed with Best Buy's In-Store Pickup option. As a result, I find myself backing up pre-orders with other retailers. I'm not wild about the concept of preordering with Best Buy being such a gamble. If there's any way to shift me over to Best Buy's more reliable Ship-to-Home option, I would very much like to do it.
Thanks for any help or advice.

Hi there ActionKazimer,
The amiibo figures are wildly popular! I can understand why you would be concerned with your store pickup pre-order if you haven't had the best of luck with your previous ones, which I am deeply sorry to hear about.
Sadly, as the amiibos are currently sold out online, we would be unable to modify your order for shipping to your home. With that said, at this time your best bet would be to keep the pre-orders as they are. I apologize if this was not the response you were hoping for when you reached out to us on the forum.
Please let me know if you have any other questions!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Jacob -iPhone 4s FAQ needs to be changed from Pre-Order to Wait-Listed

Jacob,
Now that we are more than 10 past the release date, I think the public has caught on to the fact the phones are already out.
You should change to "WaitListed". Pre-order implies advance sale through Best Buy. Since people have generally better luck going to other retailers, I don't think this applies anymore.

I guess technically it is a "pre-order" in a sense they were ordered before they were available. The problem is the pre-order was not necessary. In fact, it delayed how soon you could obtain the new IPhone if you waited for Best Buy.

HT201272 I pre ordered Avicii's album, it says purchased but not showing up in my purchased folder and not allowing me to download. Just says purchased

As I said I pre-ordered the album, however I had already bought the two songs (Wake Me Up and You Make Me).When the preorder went through in the first place, it was not showing up as a download, it showed up as an iCloud download. I thought it was weird however I still went forward and downloaded it. Wasn't a huge deal but the two singles werent showing up as part of the album, they were the singles. That bugged me so I thought deleting them all and re downloading them would work and I would have the whole album instead of a part album and two singles. However, now in iTunes it says that the album (True) is purchased and there is no way of re-downloading. It is not showing up as a purchase anywhere else though... I've gone to the iTunes front page, went to the purchased tabs and it says the last purchased song was "Skip to the Good Bit" by Rizzle Kicks (good song btw). On my iPod there it is not in recently listened to or added< almost no record that I've bought these songs. I would even re-purchase. I wouldn't entirely want to, but thats not even an option...

Hi there MeganElizabeth02061999,
You may want to check your past purchases and see if you can find the tracks there. Take a look at the article below for more information.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

HT201272 I pre-ordered an album, but only 2 of the songs from that album are showing up to download. What do I need to do to get the rest of the album that I already bought?

Not sure what is going on here. I pre-ordered an album. One of the songs was available for instant download so I have that in my library now. I received an email saying that the rest of the album is available for download. When I go into my purchased songs as instructed, it only shows 2 other songs from that album. Not sure what I need to do.

Hi libby2350,
Welcome to the Support Communities!
Depending on your settings, the songs may already have been downloaded to your iTunes library.
The article below will explain how the Pre-orders process works.
If you still cannot find this music on your computer, the iTunes Store Support team will be happy to help you with your order.
iTunes Store: About Pre-orders
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloadsto begin downloading your pre-order.
I hope this information helps ...
Have a great day!
- Judy

Pre-Ordering Chaos

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