Pre-Owned Phones

I want to get a pre-owned phone, my current one is breaking and I don't want to get a replacement for it, since I'm on my 2nd replacement of it.
However, my new every two is going to be up in about 3 months, and I'm worried if I get a pre-owned phone, that it'll reset my new every two. I wanted to get the free blackberry, so I could judge whether or not I'd want a new blackberry in 3 months.

If you do not purchase a new phone through Verizon or a retailer but instead buy a used one from a person it will not renew your contract. It only affects your next upgrade if you purchase it through Verizon or a retailer.

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How can I exchange a defective Verizon certified pre-owned phone?

In fairness to my fellow consumers, I'm compelled to share my experience so they can determine for themselves whether a certified pre-owned phone from Verizon is a good purchase. In my experience so far, it is not. I'm hoping that my situation can be resolved amicably, but I'm losing hope.
I purchased my certified pre-owned phone directly from VerizonWireless in July. In August, I determined the phone was defective. I called Verizon's technical support, and they confirmed the phone was defective, and that it would be an easy thing to fix. I could simply go to a Verizon store directly, and they would repair or replace the phone.
But this was not the case. The Verizon Wireless stores are actually franchises. My local stores, and a VerizonWireless customer service representative got in touch with all of them, will not exchange a device unless the parent company sends them a new phone first, because otherwise they'd have to absorb the cost. The customer service line refused to send a new phone, arguing it was the local franchisee who should pay to replace the phone.
In short, after six hours of phone calls, Naomi from Customer Care promised to give me a full refund and a free months service because I had been treated so poorly, and that this refund would take three to five business days to effectuate. Six business days later, I still had no refund. I called again, and over another four hours of calls, I learned that Naomi never submitted the paperwork in the first place, and that I was no further than I was before.
In short, Verizon promised to replace any defective pre-owned phones that they sold within 90 days of purchase. I purchased my phone 30 days ago and it is defective, but Verizon has in effect refused to honor the warranty. Their internal processes are so confused that, although they agree there is a warranty, they cannot agree on who internally is obligated to honor it.
I really hope this situation can be resolved amicably. I would love to discuss this further with a Verizon Wireless supervisor or customer care manager privately if possible. I want this be resolved quickly and easily.
I will report back later to let everyone know how my case has been resolved.

Hi Sherita,
I sincerely hope that is true. As I've said before, it seems like it should be a very simple transaction--there's no external damage or water damage whatsover. The problem is that the GPS simply doesn't work, and it doesn't lock on to cell towers properly. I couldn't cause that kind of malfunction if I tried, and tech support has already identified those problems to be a manufacturing defects. The only question is what will Verizon do about it.
I have a 90 day warranty. It's printed on the box, and is stipulated on Verizon's website. But as I mentioned before there seems to be internal confusion as to what that process looks like exactly for a certified pre-owned phone. So far, after 12+ hours of phone calls, no individual team or department within Verizon claims it has the authority to effect a return for these phones.
I would love nothing more to report success. But so far, I've been working with Verizon support for two weeks, and am no further than when I started. I messaged Trevor immediately, but haven't heard back from him yet (but that may be because of labor day weekend.)
Please, please, please - just tell me what I have to do or what I have to show in order to get Verizon to replace the defective phone it sold me. I'm at a loss as to what I should do next.

How are Verizon Certified Pre-Owned phones sanitized?

As the title states -
How are Verizon Certified Pre-Owned phones sanitized?

vereyezuhn wrote:
budone wrote:
Well cleaned and sanitize are really two very different processes. Wonder if the non answer IS the answer
I'm sure it is. This is actually highly disturbing. I've never thought about this. The hepatitis virus can stay active on a surface for 7 days... If these phones are not thoroughly disinfected (I would imagine it's impossible to sanitize a cell phone) Verizon could be in some serious legal heat.
Coming from 25 years in a medical lab, I nearly posted the hepatitis comment but thought against it.
We need to keep in mind, I doubt the phones get turned and back out in 7 days. Also, There are so many things we touch every day that we all would have a better chance of contracting Hepatitis. Basically everything we touch going through our daily business. Doorknobs, napkin dispenser at restaurant, grocery cart, mailbox, pens, phones at work, the chair we sit in, heck the outer box the refurbed phone is shipped in has a better, albiet slim chance of having active hepatitis on it before the phone inside would. Imagine how many have touched that box, just to get it to ya.
If you don't place your fingers in your mouth or have open wounds uncovered, we are all for the most part safe.

Certified Pre-owned phone....

Does anyone have any experience with cerified pre-owned phones? I ordered one this weekend to replace a phone I've been having nothing but problems with, and Verizon gave me a credit to offset the cost of a pre-owned replacement (my current phone was replaced twice with the same model, each time having the same defect). Anyway it is due to arrive tomorrow, but I just received an email titled "getting started with your certified pre-owned phone". What worries me is that the phone in the email is my current phone, not my new one. I'm wondering if the info in the email was just pulled from what's on my account right now, or if they are sending me the wrong phone. If anyone has received this email, maybe you can clear it up for me. Worse case is I find out tomorrow when it arrives anyway.
Thanks!

Haha well I didn't get the phone I already have, but I didn't get the phone I ordered either. Needless to say I'm upset with Verizon yet again, especially since they won't even let me return the phone at the store but are making me ship it back by 2-day Fedex in order to receive a refund. I am not ordering the correct phone until this one is fully refunded, since I have no doubt that I will be charged the $35 restocking fee for returning a phone that I didn't even order. It blows me away how the simplest things are made so complicated when Verizon's customer service is involved.

I bought a certified pre owned phone and the screen isn't working, phone no longer made

I got a droid incredible pre owned ordered it from a verizon store. now the screen isnt working right when I touch it doesnt work. Will I get a new phone or what will happen?

How long ago did you purchase the phone? Does it have any water damage or major physical damage?
If the phone has no damage and is less than 1 year old, it should be under manufacturer warranty and Verizon can help you with the exchange process. You can call them at *611 to start the process, and they will send you another refurbished replacement of the same model after they do troubleshooting with you to determine that it's a covered issue.
If the phone has damage, or is outside of warranty, your options are limited unless you have paid for an extended warranty or insurance. If you call Verizon, they can help explain all your options and direct you to the right place to start your claim.

Phone pricing for certified pre-owned

I was looking into upgrading my phone, and noticed that Verizon's "CERTIFIED PRE-OWNED" phones, are just as expensive as the "NEW" Models. What's the deal? I used to have the EN-V Touch. Within the first week I had several problems. I took the phone back several times, just to have new problems with the "certified pre-owned" that I was given. Obviously these people brought their phones back for a reason, and the problems were not fixed correctly. Am I the only person that thinks this "certified pre-owned" pricing is a crock of crap?

Haha well I didn't get the phone I already have, but I didn't get the phone I ordered either. Needless to say I'm upset with Verizon yet again, especially since they won't even let me return the phone at the store but are making me ship it back by 2-day Fedex in order to receive a refund. I am not ordering the correct phone until this one is fully refunded, since I have no doubt that I will be charged the $35 restocking fee for returning a phone that I didn't even order. It blows me away how the simplest things are made so complicated when Verizon's customer service is involved.

Certified Pre-Owned Blackberry Curve 8530?

I'm looking at getting a blackberry curve 8530 and i was wondering, how good are the certified pre-owned ones? In general, are certified pre-owned phones just as good as brand new ones? are certified pre-owned blackberries prone to more defects since they have been used by someone else? i would like to hear anyones personal experience with a certified pre-owned blackberry, thank you.

Hi,
Welcome to the Verizon forums. The Certified Pre-Owned (CPO) phones are checked and double checked to be in superb working order. CPO devices are, for lack of better description, just like new phones. It will come with the same warranty as a new phone from Verizon. Myself, I own a CPO Blackberry Bold 9650. I could not tell it was used when I looked at mine after I received it from Verizon. If there had been a problem with the phone, it was fixed by RIM and I could not tell what had been wrong with it. Usually, CPO devices are phones that may have been on display or ones that someone bought but later returned shortly after the purchase. (See Verizon Wireless' Return Policy and Worry Free Guarantee). I hope this helps answer some of the questions you may have. Good luck with your purchase and if this is your first Blackberry, you will love it.
Doc

Pre-owned

Do the pre-owned phones come with a NEW battery???

Hi Wamp,
All Certified Pre-Owned Device come with a new battery. The Certified Like New Devices that are given as warranty replacements in most cases, do not come with a new battery. For more information on the Certified Pre-Owned Device program, please use the link: http://www.verizonwireless.com/b2c/splash/preowned.jsp
Thank You,
edw@vzwsupport

Chances the KIN TWOm ever shows up as a free Certified Pre-Owned Feature Phone?

Does anyone think or know if the KIN TWOm will ever show up as a free Certified Pre-Owned Feature Phone?
I only ask because virtually every other feature phone ends up showing up there sooner or later, but it seems like the KIN might be the exception...
If it did show up there, how long would it take (approx.) after its release date?
fisharefriends, you out there?

I will predict yes, it will eventually show up as a CPO device. It usually takes months after release though to have enough in stock to offer it online. In addition, it may be available in some areas, but not others, depending on ZIP code.
I can tell you it took about six months for the Bold 9650 to be offered as a CPO. That's the only timeline I can think of off the top of my head. The Kin was re-released in early November, so maybe this summer???

How do i set up my pre owned iphone 4 with my giffgaff sim card that was used in my iphone 3gs

how do i set up my pre owned iphone 4 with my giffgaff sim card that i have been using in my iphone 3gs
My 3Gs is on its last legs.... I've just bought a second hand iphone 4 which is unlocked......I put my giffgaff sim card in the new phone and it says activation required ......then it asks me for a passcode??? PLEASE HELP!!!! I have no idea what to do xx

You need to connect the phone to iTunes and then try activating it from there and restoring it as new.
If you have further problems and especially as the iPhone you have bought is second hand, it could be that it is not unlocked. Are you sure that it is? If not, then you'll need to speak to the person that you purchased it from.

Buying a pre-owned copy of CS6 EDU - legal?

Hi,
I have been searching for a CS6 education version for quite some time and finally found an offer for a pre-owned copy (original with case etc.) by a student who wrote he had contacted Adobe in this matter and they had confirmed selling his copy is legal as long as the new buyer is entitled to use the academic version as well.
This applies to me, and I would have no problems supplying the required evidence for Adobe to transfer the license, but I also know of the restrictions in the TOS as regards EDU versions. As my contact with Adobe phone support was not exactly satisfying ("no phone support for this product..."), I would appreciate it if someone knowledgeable, preferably directly from Adobe, could clear up the matter.
Thanks in advance!

Hi,
I actually do left few units of Adobe CS6 Design & Web Premium Student & Teacher Edition Pack. It's Brand New. Let me know if you need 1
Thanks.
D-

Can I use a pre-paid phone with regular plan?

I am new to Verizon and since there is no sim card I wasn't sure if you could buy a pre-paid phone but use it with a regular monthly plan? My husband already lost his phone and we are about 18 months from an upgrade!

sh0425,
I'm sorry about your husband's phone, luckily we do have options. Currently, a pre-paid device must be activated on a pre-pay account for six months before eligible to activate on a standard post-pay account. However, we do offer Certified Pre-Owned devices at a fraction of the cost of the devices at full retail. You can review all of our devices here: http://bit.ly/CPOdevices. If you have insurance on his line, you can file an insurance claim with Asurion at www.phoneclaim.com.
Have a great day!
AdamE_VZW
Follow Us on Twitter @VZWSupport

LG Chocolate to Pre-Paid phone card

Ok, I have this LG Chocolate that an old friend gave to me. I was wondering if it was possible to take the phone to Verizon and get it to where I can use pre-paid phone cards on them. If so, how much would it cost.
Thanks much.

You can open up a prepaid account with your own equipment. Here is a link provided for the prepaid website to view plans and prices.
http://www.verizonwireless.com/plans/global/prepaid.shtml

Can you upgrade to certified pre-owned device?

I'm am currently due for an upgrade at discounted price. I wanted to know if it's possible to upgrade to a pre-owned because they are so much cheaper. I have a little flip phone now but I'm due for my upgrade and it would be sweet to upgrade to the Touch or just a smartphone period. The Touch was only $50 I think, but would they give me the discount upgrade to the Touch and/or take the discount off the $50? I just thought I might be able to get a pre-owned for close to nothing that way. I'm really sorry if that's confusing but my brain is whacked by looking for the answer waaaayyyy longer than I needed to. Any and all help is appreciated. Thank you.

If you are thinking about upgrading to the LG EnV Touch, I suggest picking a different phone. The last time I upgraded I went to the Touch and had nothing but problems with it for about 2 months. After going through 3 of them with the exact same problem (read the reviews....) I refused to take another Touch. Verizon provided me with a Samsung Rogue, which was working great for about a year and then I started having issues with it several months ago.
So Im thinking about upgrading to a pre-owned Droid 2 if available.

Certified, pre-owned .. the real scoop

so what gives? The phone I want is free with my new every two but only with a certified pre owned. OR I pay 150.00

If you want the phone, get the pre-owned, if not pay $150. The warranties are the same.

Pre-Owned Phones

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