Pre plus changes accounts

We have 2 pre plus's that we use for business to place orders online. We have over 100 dealers, and when we sign into a dealer account to place an order, the phone will revert to a previous dealer account and if we don't catch it, the order will be placed for the wrong dealer. I have already had to drive over 300 miles to deliver a package that was shipped wrong. This is only an issue with the phone and has never happened when using our computers. When it happens, the phone will not correct itself without pulling the battery and starting over, it continues to go back to a different dealer than who we are signed into. We have tried a full reset of the phone with no change. Any advice? Thanks
Post relates to: Pre Plus p101vzw (Verizon)

Yes I've tried this many times, but the problems remain. I haven't been able to save bookmarks since I mistakenly deleted the ones that came pre-installed in the Pre within a week of when I received it. The same for History. The only way I can save bookmarks is to put them on the Launcher. Is there somewhere else I should be looking for "preferences" or "settings" that would get these two things to work?
My last backup was Aug. 18. I have read elsewhere here that I can reset and "Erase Apps & Data" and that the Aug. 18 backup will be restored, but what about all I have done in the meantime?
The back-up itself won't work manually, it just shows "Preparing" and doesn't progress. It sits there for hours until I close the screen. The daily backups aren't occuring either, and I leave the phone on and not in airplane mode.
Otherwise, I love the Pre (except for it having no Flash). Thanks foa anymore guidance you can give me.

Similar Messages

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Pre Plus was all and more...

I have wanted a Pre since I saw it from Sprint. I even considered canceling one of our lines, letting another family member have mine so that I could go to Sprint.
So, when I heard that Verizon was going to be getting it, I was thrilled. I always look into customer product reviews before I get anything. And, I was really surprised to see all the negative ones. It made me a little apprehensive.
When our account was still Alltel, I had bought my very first smartphone, a Motorola Q10. I loved it. But, when the official change to Verizon happened...it didn't work properly anymore. Verizon replaced it, but as we all know-you get the phone one step below. I ended up with an HTC Ozone. Hated every minute of it. I would lose text messages that were saved if the phone got "confused", pictures would go **bleep**...there was even one night I was talking to a friend through text....everyone in my contacts that had a smartphone got all the messages! The other day, I had it plugged in for charging...it caught on fire! I had always heard that cell phones could do. But, I have never seen it, or had met anyone that it happened to.
I got online, and got myself a Palm Pre Plus. Hoping against hope that all the negative reviews were just from Verizon haters who would let it be known to all who asked, and didn't, that the phone sucked. (Not being a big Verizon fan because of all the crap that happened with the Alltel buy-out...I normally made my presence known at the store!)
I knew the battery wouldn't last long...it doesn't. LoL! But, other than that....I am so in love with this phone. I think it's a phone that comes from a company that takes pride in giving consumers the best they have to offer. And they make them to stand the time. I have several chronic medical conditions. Epilepsy, fibro, and Celiac. One thing that I love about Palm is that they joined up with Celiac.com to have an app that translates what Celiac is, and what kinds of food I HAVE to avoid to keep my body from attacking itself. Considering most people don't know what Celiac is, I was EXTREMELY surprised and happy to see that.
I was a little worried with the touch screen, because I have heard that a lot of touch screens can get cracked or messed up easy...and leaves you with a phone that won't work properly. But, after getting the phone, it took me all of 20 minutes to realize that a touch screen was just what I needed. Because of my medical conditions, I have slight tremors-some from meds, others because of the actual condition itself. Since me hands don't always stay steady enough to work a keyboard for every action that I do, I was limited in my use of previous phones. Having the majority of the uses on this phone controlled by touch screen has made all the difference in the world!
I am so thankful that I didn't let the negative reviews keep me from getting the Pre Plus. I would highly recommend it to anyone who asks. I would also recommend that they get a second battery. LoL!

iphonejunkie3 wrote:
Great review. Coming from an active iPhone user who has experienced some less than satisfying alternatives to the iPhone, I think you are right-on regarding the Pre Plus. In fact, I am in the process of switching from Storm to a Pre Plus in the next couple of days.
Hold off for a while, Pickup the Pre2, Better Hardware, 1ghz and glass screen, but same form factor.

Is retaining hotsynch an option with the pre plus // how to handle syncing 2 devices to one data source

I just bought two Palm Pre plus' from Verizon. I have no need for gmail - is it possible to continue using hotsync with the new device (I have the original Treo 600)?
If not, are people comfortable with their data being "out there" on Google's servers?
Finally, if you have two devices for your family can you sync both devices to one data source?

Robaerie wrote:
I just bought two Palm Pre plus' from Verizon. I have no need for gmail - is it possible to continue using hotsync with the new device (I have the original Treo 600)?
Assuming you mean you wish to continue using Palm Desktop or M$ Outlook to sync your data to your new Pre phones, you should review this stickied thread near the top of this board. It discusses several third-party solutions for continuing to use desktop synchronization instead of using a Google account. Note, these solutions sync directly to the Pre's contacts and calendar databases, rather than synchronizing with the Classic application, which as mentioned above is also an option.
However, the two Chapura products (Echo for Palm Desktop and Pocketmirror for Outlook) only have the capability of synchronizing one assigned user name per desktop. In other words, at least the last time I looked, they don't allow you to sync multiple separate phones with the same desktop without going into the Windows registry and changing it.
If not, are people comfortable with their data being "out there" on Google's servers?
Can't speak for everyone, but I am comfortable with my stuff on Google.
Finally, if you have two devices for your family can you sync both devices to one data source?
You can easily do this with Google, by one of two ways I think: either setting up each family member's account separately, directly on your device, or by sharing the Google calendars in your own google.com account.
Lastly...please don't cross-post the same (or essentially identical) question in more than one thread. It clutters up the forums, dilutes your responses, and does not increase the visibility of your question. Thanks.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

App Catalog - can't see paid apps (unl Pre Plus (AT&T) in Canada)

I have an unlocked Pre Plus (AT&T).
I used a Telus (Canada) 3G SIM to perform the unlock (code was provided when I got it), and after fixing the carrier settings db3 file, I've got it running on Telus' 3G network. Phone and data work great, but I can only see the free apps in the catalog, none of the paid ones. Even if I manage to direct link to a paid app, it says I need an OS update (I already applied the 1.4.5 update), or 'not available in your region'.
Please Palm, let me give you my money! If left unbought, those Birds will only get Angrier!!!
Post relates to: Pre Plus p100una (AT&T)

Hello there, carlafromswisher.
One thing that could be playing a roll in your issue might be the Country your App Store is set to. In this case, the apps may be available in the French store, and not the US store. The following Knowledge Base article offers up how to change the country of your Store:
Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account
http://support.apple.com/kb/HT6119
Change your country on iPhone, iPad, or iPod touch
Tap iTunes Store, App Store, or iBooks Store.
At the bottom of the Featured page, tap Sign In.
If you're already signed in, skip to step 5.
Tap Use Existing Apple ID.
Enter your Apple ID and password and tap OK.
Tap your Apple ID.
Tap View Apple ID or View Account.
Tap Country/Region.
Tap Change Country or Region.
Tap the Store menu and tap your country.
Tap Next.
Review the Terms and Conditions and Apple Privacy Policy.
Tap Agree if you agree to the terms and conditions.
In the prompt that appears, tap Agree.
Select a payment method and enter your payment information.
Enter your billing address and tap Next.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

2 wk old Palm Pre Plus... When slide closes, shuts off.. Daily.. Repair options..

Having worked for Blackberry/RIM in the early days I'm well versed in smart devices. I even worked for a company and did support for Palm Pilot's.
Here's the deal. 2 or 3 years ago when Palm Treo 750 came out my friend needed a new phone with a plethera of options so I purchased her one as a gift. Wonderful phone. That phone had run it's course and do to a sticking qwerty keyboard needed a replacement.
So I think "Palm Pre Plus.. Wonderful options, great phone design.. and Palm quality like we had with the Treo."
I bought her a Palm Pre Plus again as a gift, not through a carrier. Her carrier is AT&T by the way. It was brand new. I know this because I got the phone before I gave it to her.
She's had it two weeks so far. And it's having the what I've found through research to be the notorious "shutting off" problem. Whenever she closes the slide, and apparently now even when it's just sitting and gets moved, it shuts off and needs to manually be turned on again. No it's not the screen's sleep feature. It does this daily at the very least, if not multiple times a day.
Having researched this problem on this forum looking for a fix using threads with the same problem I had her try running OS doctor not thinking it would fix as I read another thread on this site saying it wouldn't. But it was worth a try at least. And it didn't help at all.
I told her then to contact palm hoping for some support. Due to Palm's North American Tech Support closing at 8pm, her long work hours and potentially costing money for support. I had her use Palm's 24/7 Online Chat Tech Support.
They told her today to contact her carrier. I don't believe AT&T will cover it with a replacement because the phone wasn't purchased on her AT&T account.
At this point I'm really unpleased with palm, and spending my hard earned money on a product that has apparently(from the threads I've read on this forum) a known defect.
She is going to try phone support tommorrow to see if they can be of more help. I'm upset at palm enough that if phone support is of no help tommorrow with supporting a 2 wk old phone that is clearly defective... To say I will be upset with Palm will be putting it mildly. This is obviously a device malfunction that palm support should know about and has happened in other cases.
Are there any other options through Palm for getting it repaired or even sent back for a replacement?
Post relates to: Pre Plus p100una (AT&T)

The first shutting down issue was related to a bad batch of batteries in some of the original Pre's that were a tiny bit too short. These were changed out by Sprint, and I wasn't aware of any AT&T branded phones that had this issue! Mine has never exhibited this behavior.
A simple home-made fix suggested on other webOS related forums was to use a piece of folded paper inside the device to hold it tighter against the gold contacts.
The problem-causing batteries had hollow "legs" at the end - the newer corrected ones had solid "filled-in" legs that fit tighter.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Pre Plus won't sync more than latest 3 months from Google Calendar. Need help.

[previously posted in WebOS Software section, but I now think that might have been the wrong place; only one reply; no answers]
I was a very happy owner of my new Pre Plus until I tried to sync my multi-year Google Calendar to my PP, when only the last three months of my GC data would sync to my PP.
Some higher level Palm techs and I spent quite a lot of time on the phone, trouble shooting and testing. Ulltimately, we were unable to solve the problem. The last tech I spoke with acknowledged that currently there are performance problems with the PP if a lot of GC data is downloaded. Apparently Palm has decided (for now) to prevent us new PP owners from choking our PP's performance by limiting our initial downloads to only the most recent three months of GC data. I was told that Palm is working on this problem and it probably would be fixed with the next update.
I've searched the forum and didn't see any other mention of this problem. Any one else experiencing this problem?
*** My questions: Can someone at Palm tell me (1) Is this is a problem that is being worked on by Palm/Verizon? (2) If so, should be fixed soon? (I only have about 10 days left in my 30 day trial of the PP at Verizon. If I can't have all of my GC data on my phone I will have to turn it back in before the trial period ends.) (3) Can you suggest some other trouble shooting I could try? (4) Can you suggest a workaround?
(I can provide a somewhat comprehensive list of the trouble shooting already tried and my Service Request Number, if needed.)

The time period for syncing calendar events is a setting.
Go into Settings; Mail, Contacts, Calendars.
Scroll down to you get to Calendars. Where it says Sync, you have an option to change how long you want to sync.
The Default is Events 1 Month Back, but you can choose All Events.

Provisioning log is not available on Access request type Change Account

Hi,
So I have and issue when I try to submit a request to add a role to a user and I'm trying to understand what could be the reason for it. Basically I have a workflow that works perfectly for a "Change Request". I can see that all the steps are executed and then at the end of the request when is suppose to do the actual role assignment I see the message "Provisioning log is not available" then the approval path is finish and the request is closed but when I take a look at the user in the back end the role is not assign. In terms of access I have try giving SAP_ALL to WF-Batch, nothing shows in Yellow or Red on SLG1 and in SPRO->AC-> User Provisioning -> Define request Type I see "Change Account" with SAP_GRAC_ACCESS_REQUEST. What else can I do to troubleshoot this error?
Note: I when back to the to the AC 10.0 Pre-Implementation From Post-Installation to First Access Request and everythings looks right in terms of the AC Configuration settings.

Hi Jonathan,
In my question I was referring to SPRO - GRC/access control/user provisioning / maintain provisioning settings. Those need to be setup (min. global provisioning settings) in order to have role being assigned to user at the end of path.
Change account option you can see under request type is referring to change user master data(e.g. password/ account validity / details).
Is this system maintain by CUA? If so settings have to be different (see CUA settings in SPRO)
I would recommend moving to SP14 as in SP13 there were many bugs, by the way I believe the worst SP ever since beginning of AC is SP13 (maybe due to number), as it destroys many working functionality.
Filip

Pre Plus EAS Out of Office

Is there a way to set an Out of Office condition and message on an EAS Outlook account on the Pre Plus? I had this feature on my old Treo and it was useful.
Please advise if there is a way to set Out of Office through the Pre Plus. If not, it would make a nice enhancement.
Thanks....
This question was solved.
View Solution.

Functionality like that is not currently available on the Palm Pre.
You can leave product feedback and product enhancment requests on the official Palm feedback page
www.palm.com/feedback

Pre Plus randomly erasing phone numbers

My Palm Pre Plus is randomly erasing phone numbers since I received it last Thursday. I suspect it has something to do with Synergy's syncing to my various accounts.
Example situation: Yesterday morning a friend texted me to see if I wanted to meet at a coffee shop. I told him yes, and we went and had coffee.
This morning, I went to text the same friend, only to find that his phone number was no longer listed under his contact profile. My only messaging option was through Google Talk (which I don't think counts) - even though my txt's from yesterday were still listed, had the little SMS marker - AND his phone number - next to them, in small grey font. But with no phone number, there was no SMS option.
I tried chatting with a Palm support person before leaving for coffee yesterday, who at first didn't believe that I had upgraded my phone to 1.4. They hadn't gotten the memo of its release yet. The situation was dropped with the hope that 1.4 had fixed the problem. It hasn't.
What's the deal here?
Also - I continue to have that infamous double type or missing letter problem with the keyboard.
In addition - does anyone else find it incredibly silly that virtually my entire contact list is impermanent? In other words, half of the information relies solely on my contacts maintaining their Facebook profiles and including their phone number and such. If a person's phone number has been pulled into my contacts from Facebook, and they decide to erase their Facebook account - boom - I no longer have their phone number. I suppose I could enter a duplicate phone number entry - but who has time? And with the above issue, how do I know it will even stay there?

I have my Google account as my default profile, however most of my contacts were pulled in from Facebook and I manually entered phone numbers when necessary from my old Centro. I re-entered my friend's phone number and it has stuck around since last weekend, so hopefully as the other user above mentioned, it's just one of those things that happens early on and then sorts itself out.
I did a bit of testing today, to see how my phone was syncing to my google account, which was syncing back to Address Book on my Mac. If I delete a contact on my phone, or any part of a contact's information, it is erased from my google contacts on the next sync, and thus my Mac's address book on the computer's next sync. So now, all this information seems tied to me keeping my phone up to date. I wish it was just additive, not destructive.
I'm still somewhat upset over the apparent fact that my accounts are impermanent. I don't like the idea that I have no permanent record of a contact. If a friend is being pulled into my contacts from Facebook, and she has no other account associated with me, it seems that their existence in my address book is dependent on them maintaining their Facebook profile. I have no way to "lock it in" as it were. It doesn't seem that facebook-only contacts added into my Google contacts either. It's all a bit confusing.
I will have Verizon look into the keyboard issue.

Can't download music on palm pre plus

I can't transfer music from compute to my palm pre plus. Even with windows media or itunes. My palm doesn't reconize it as a mp3 file so it doesn't registerer on my phone as musi file. I did click and drag to my phone and also use windows media to sync media but my palm pre plus isn't regonizing it and it's not on my phone and I'm using my usb to connect to my computer. Any suggestions except to get new computer.
Post relates to: Pre Plus p101vzw (Verizon)

I suggest you check the file format your music is saved as. Windows Media Player defaults to .wma files, not .mp3. To change WMP, go to: Tools/Options/Rip Music tab. Change the "Rip Settings" format to MP3. The Pre will not accept Microsoft .wma files.
If this is true, you'll have to either re-rip the CD's, or use a free converter program to change the files to .mp3.
I've never tried to sync files via WMP, instead simply dragging and dropping each album folder on my computer to a folder on my Pre that a great program called "Wifi Media Sync" created (called Wifi Media Sync).
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Put music on Pre Plus from computer, I open "Music", it shows up normally for half a second, then says: "Your music library is empty"?

I plugged my Palm Pre Plus into my computer and copy & pasted 17 songs from an album onto my "PRE PLUS" album. After this, I right-clicked the "PRE PLUS" album and hit "eject", the way my phone says to do it. The songs were put onto my phone, but when I went to "Music" on my Pre, it shows up normally, showing: "Shuffle All / Artists / Albums / Songs / Genres / Playlists / Amazon MP3" but for less then a second. I only managed to read all of that because I backed out of the card and read it like that small, but as soon as I open it back up, it changes and says "Your music library is empty." It does that every time. How can I make it stop changing to "Your music libary is empty" and listen to the songs that are actually on my Pre? Can I have an explanation on why this is happening?
Post relates to: Pre Plus p101vzw (Verizon)

The same thing is happening with my pre plus, I followed all the steps and it recognized my music as well, but for a second. Now whenever I launch the music app it says "your music library is empty" all the music files are mp3

Help setting up work e-mail on my Palm Pre Plus

My co-worker has her work e-mail/calendar set up on her Palm Pre and I used the same settings on my Palm Pre Plus but I get the "unable to validate incoming mail server settings" message. I've tried changing the settings a few times and nothing works.
Any suggestions?

Most antivirus programs for PC's have built in spam blockers. This is likely why your PC is not getting the spam but your Ipod Touch issue with spam. Check the App store to see if there is a spam blocking app for your email program on the Ipod.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Handling Music's cover art on Pre Plus

Would it be possible to have a folder put in the system of the Pre Plus that held all the music and that the Photos application would then know to keep seperated?
Post relates to: Pre Plus p100una (AT&T)

My experience is that for automatic artwork look up, the two pieces of info that must match exactly are Artist name and Album name. If you changed any of those two, that might be the issue.
And it can be somewhat subtle. For example, I couldn't figure out why a "Mighty Mighty Bosstones" album wouldn't get the artwork when I could see the album in the store. Turns out that I was missing the leading "The" from the group name. Adding that in to create "The Mighty Mighty Bosstones" solved that one.
Other times I have found very slight differences in album titles especially with punctuation and articles (the, and, etc.). For example, AND vs. &, or titles like (just making up a title off the top of my head) "Joe Blow Greatest Hits" vs. "Joe Blow - Greatest Hits" (Note the added DASH in there).
I have found that if I go to the store, highlight the line of one of the songs on the album, do a COPY then open Text Edit, Notepad, etc. and paste it will paste in the entire line of info (it doesn't seem to allow you to just highlight and copy the artist or title), then highlight the artist name or album title, again do a COPY, then go back to iTunes, select the album, Get Info and paste in the version you just copied which WILL match iTunes version.
Best of luck,
Patrick

Palm Pre Plus (Verizon) won't connect to Exchange Server

I have been on the phone for 3 days (purchased the Pre from Verizon the day it came out) and have been unable to connect to my companys email server. I have had a Palm Treo 755 for yrs, and have always gotten my email to that. After days of speaking with Palm reps, I am being told that NO Verizon Pre is able to connect to a corp exchange server at this time. I am quite upset by this, since after listening to a Palm Reps advice, I had an IT person make sure our server was up to date, we had the correct certificates, etc. This of course took hours to complete, and the IT person's time is not cheap. So afte spending all that time and money dealing with this, I was told today by a supervisor at Palm that NOBODY on Verizons network is able to connect to their corp email server, and that it was an issue that is being looked into.
I searched the forums, and found lots of issues of this with Sprint service, but didn't find any with Verizon. Anybody else out there on Verizon and unable to connect? Or maybe the better question is, Does anybody out there have a Pre Plus with Verizon and IS able to connect to their Exchange (EAS) server?
Post relates to: Pre Plus p101vzw (Verizon)
This question was solved.
View Solution.

Correction to my last message. After doing a reset on my phone, and updating our server, I was able to connect to my email. Thank you for your comments to update to SP2. Overall, I am still very upset about the over the phone support Palm provided. Like I mentioned before, I brought up the SP1 vs SP2 option multiple times over the phone, and I was told each time that was not the issue. Even my IT guy fought me, a little, on doing that update since he had heard the same information as I did from the Palm reps on the phone. After creating an account on here, and PDAguy pointing me to the long thread about people with a similar problem, I showed this to our IT guy and he happily updated our server to SP2.
I am happy to get this issue resolved, but still feel Palm mislead me along the way, probably costing me over $400 in IT support, my wasted time, and traveling to a Verizon store to exchange a perfectly good phone and having me trying different options that did not need to be done. I made 3 different calls to Palm (along with my IT guy who was paid by the hour) and each call lasted about 1 to 1-1/2 hrs. Most of the time being on hold while the rep "research" my question. Even had a rep over the phone lie to me, and tell me he was able to connect to our server (using my info) with a Pre that he had with him. He then told me I had a faulty phone, and I was directed to go back to Verizon to switch the phone out. After I had switched the phone out, and it of course still did not work, I was then told by another Palm rep, and his supervisor that this was a know issue and that NOBODY with Verizon was able to connect to an Exchange server (with a Pre) due to a software issue on the phone. I had a rebate from Verizon to get this phone for $149, but with all my wasted time, the cost of my IT guy, and the lack of knowledge by the Palm reps, I think I probably own the most expensive Palm Pre Plus out there.
Message Edited by tjp2176 on 01-28-2010 08:03 PM

Pre plus changes accounts

Similar Messages

Maybe you are looking for