Pre Plus SMS & phone not working

I can not place or receive calls on my Pre plus. When I dial out it appears to be connecting and then the call drops stating that the network is busy. When I send a text message I receive an error message stating that the message failed to send. I had the same problem last week and called Verizon support they walked me through resetting the phone unsuccessfully. Since the pre plus was 19 months old I purchased another pre plus thinking it was an actual issue with the phone. I was able to activate it fine and have used it for 7 days with no problem but now I am having the same issue with the phone and text message. The data and the hot spot work wonderful...
Post relates to: Pre Plus p100ueu (SFR)

Hello JVM2nd, Welcome to the HP Support Community.
Is there a screen protector on the device by any chance?
WyreNut
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Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
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Pre Plus SMS & phone not working

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