PRE won't start / incompatible display driver - AMD HD 6750M

Yesterday I downloaded the trial version of PRE 12, installed it, but it won't run. On startup I get the error message: We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver. So, I had a look, but both windows and AMD/Samsung say that I have got the latest driver. Re-booted - still no luck. Searched a bit more and somebody suggested to deinstall the AMD Catalyst Manager and re-install. Which I did also, but with no success. Then I deinstalled the driver and/or disabled the card (sorry, I tried so many things to get it to work...), it defaulted back to a generic windows VGA driver. Funnily enough with that one PRE started. I still got the message, but it started. But obviously everything looked ugly and huge. Therefore I reinstalled the latest driver via the Samsung website (since it is a laptop, the drivers are not provided by AMD) and... again, same message, same bad luck = PRE will not start after clicking the message o.k.
Oh, and I did click 'run as admin' and QuickTime is also up to date.
These are the system details:
Samsung Laptop NP700Z5A-S09US series
Windows 7 64bit
AMD Radeon HD6750M
8 GB RAM
Any ideas how to get it to work so I can try it? Thanks a lot!
Claudia

Claudia,
Several laptop mfgrs. use a dual GPU arrangement, with an embedded Intel chip used to save power, and then an nVidia, or AMD/ATI chip for more intensive computing. Under normal circumstances, the computer will switch between the two, but that is not always the case.
While PrE does not really tax a GPU, like some other programs, it DOES interface critically with the video driver for the GPU. The video driver can be rendered obsolete by such simple things, as an OS update. Most general programs do not need that interfacing with the video driver, and so long as there is a video signal, will function. However, programs like PrE, most extreme games, 3D applications, and CAD programs are different - they need a fully functioning video driver, just to run.
Some users have found that if they disable the Intel GPU (often via the BIOS, or perhaps a jumper/DIP switch on the MoBo), and update the nVidia, or AMD/ATI driver (removing the BadDrivers.TXT file), things work perfectly. Others, whose computers DO switch between the dual GPU's, only require the lastest video drivers for both the Intel and the nVidia, or AMD/ATI chips (with removal of the BadDrivers.TXT file).
I think that it would be better, if the computer mfgrs. had a software toggle switch, that would allow a user to simply turn OFF the power-saving aspect of the Intel chip, when using programs, such as PrE - one would still need to keep that chip's video driver updated, but it would make things easier on people, who wish to edit video, play extreme games, or do any advanced 3D work.
Glad that you found the fix, and that all is working for you.
Happy editing,
Hunt

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Incompatible display driver message prevents start up of premiere Elements

I have downloaded and installed Premiere elements 12 on a PC running Windows 8.1 64 bit with two display drivers and 2 monitors. When I start Premiere Elements and select the Video editor/New Project I get an error message "We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver". If I click OK the error message comes up a second time and then I get the bar for about 30 seconds and then nothing happens. I am using an Intel on board display driver for my second monitor and an AMD r2 700 series card for my primary display.

Dual graphics adapters cause problems for Premiere Elements... the links below cover how to configure to use one... I have NO idea how to actually use both
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
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-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Premiere Elements 12: start application problem - an incompatible display driver massage

Premiere Elements 12: start application problem - "an incompatible display driver" massage
I did everything what I could find online forums. (Except messing with BIOS settings)
- Updated video cards drivers
- Set to “High-Performance GPU” in Catalasyt for application exe and gpusniff.exe
- Added “run as administrator” privileges
- Each time before trying to run the application I removed BadDriver.txt file
My laptop specification:
Product name: HP Pavilion dv6 Notebook PC
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
System memory: 8GB
Memory slot 1: 4GB SODIMM Samsung 1333MHz
Memory slot 2: 4GB SODIMM Samsung 1333MHz
Windows 7 Professional 64-bit Service Pack 1
Intel(R) HD Graphics Family 8.882.2.3000 (30/09/2011)
Radeon (TM) HD 6770M 8.882.2.3000 (30/09/2011) (newer updates are not available)
please help...

cmbishop82
Did you go through the drill
a. video card driver version up to date according to the manufacturer of the video card
b. if so, deletion of the BadDrivers.txt file....for Premiere Elements 12 in Windows 7, 8, or 8.1 64 bit, the path is:
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file for version 12. The BadDrivers.txt file is a file in this Premiere Elements Folder which also contains folders. You do not want anything in those folders. All you want is the BadDrivers.txt file in the Premiere Elements Folder.
Make sure that you have Folder Option Show Hidden Files, Folders, and Drives active so you can see that complete path.
The rationale for the being of the BadDrivers.txt file has its origins in post 10 of the following older thread
http://forums.adobe.com/message/3177024
When you get the display card error message, is it before you import media into the project? And, when you get the message, does the program allow you to continue by pressing a Continue Button or are you stopped from going further?
ATR

Premiere Elemente 12 - incompatible Display Driver on Win 8.1

Hi Everybody!
I am running Windows 8.1 on an HP Ultrabook equipped with 23" external Display via USB 3.0 Port Replicator. Primary Display is off, as Notebook is closed.
I have installed PE12 before updating to W8.1.
Starting PE 12 results in an alert message: "incompatible display driver detected, please update..."
Updating Chipset Drivers resulted in "most recent driver installed".
How can I get that software running???
Thank you in advance
Peter

Have stopped the firewall and allowed all traffic -
From what I have read, many of this type of situation has been resolved by disabling the firewall with the rationale that file like dynamiclinkmanager is being blocked from getting to important files because of firewall protection. If this turns out to be the case, then we would need to look into writing exceptions in the firewall.
Removed the newest version and installaed 7.6.6. -
Another strategy that worked for one with this type of problem was to go from the latest version of Quicktime to an earlier version. In the case that I read, the version went to was 7.6.6. Older versions of QuickTime can be found at the following link.
Download Old Versions of QuickTime for Windows - OldVersion.com
same result again - pe12 not starting.
Does the copy of error report from F-Secure help you:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-16T21:02:14.000000000Z" />
<EventRecordID>24360</EventRecordID>
<Channel>Application</Channel>
<Computer>medvind-ABook</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Ikke tilgængelig</Data>
<Data>0</Data>
<Data>Adobe Premiere Elements.exe</Data>
<Data>12.0.0.0</Data>
<Data>530bd24a</Data>
<Data>WorkspaceManager.dll</Data>
<Data>0.0.0.0</Data>
<Data>523cd2f7</Data>
<Data>c0000005</Data>
<Data>0000000000013070</Data>
<Data />
<Data />
<Data>C:\Users\medvind\AppData\Local\Temp\WER9A7C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\medvind\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_d162227a4febdf6c14e1c316fcd1d65b7c15bd5_2234ae4a</Data>
<Data />
<Data>0</Data>
<Data>7a2ee7ac-f599-11e3-ac1f-0090f5d6b56a</Data>
<Data>1</Data>
</EventData>
</Event>
I
I have to stop for today

Premiere Elements 10 Error on load - "we have detected an incompatible display driver"

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If none of the troubleshooting for the display adaptor (graphics card driver update, BadDrivres.txt etc.) do not work, we have to understand that the display could actually not be supported. By display, I mean the card-driver-driver version combination. So,
1. It could be a bad card - None of the available drivers work for the application. Here, ditch the card and get a newer one that works.
2. It could be a bad driver - For e.g. Only DirectX drivers work, OpenGL ones could be pathetic (Many games detect this and if this is bad, I have seen Photoshop struggle with this). Or some display configurations would be badly supported (multiple monitors, some funny resolutions, some of the ports, crossfire etc.). Older drivers/cards/some OEM drivers etc. have these issues in my experience.
3. It could be a bad driver version - Here upgrade or a downgrade works.
Because of a Video editor, the (lack of) capabilities of the card is highlighted. Video Playback alone doesn't nearly exercise the capabilities the cards usually have to offer. Editing really does. That is why it matters if the Video Editor actually says that it supports Graphics acceleration (Or GPU acceleration) for any of the workflows.
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Introspection works.

I received an error message; We have detected an incompatible display driver.

I received an error message; We have detected an incompatible display driver. All my display drivers are up to date. How can I find out which display driver is not compatiable? How can I fix this issue?

oleg_skriabin
Did you realize that you posted in a 2 year old thread?
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Are you having a problem with the following error message?
We have detected an incompatible display driver--please update
If so, you might want to start your own new thread on your specific issue in your specific computer environment, including
details.
Have not seen the above error message respond to your suggestion
Try to make your monitor screen resolution higher
so it will interesting to learn of the details of your situation.
ATR

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BriRonS
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What are the pixel dimensions of the jpgs in your project?
Any chances for any Windows Updates that could have modified your video cards/graphics cards?
More later.
Thanks for the follow up.
ATR

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Take a look at this FAQ Entry.
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michael3434
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Again, do not forget to set Folder Option Show Hidden Files, Folders, and Drives to be active so that you can see the complete path.
Please let us know the outcome.
Thanks.
ATR

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Incompatible display driver - premiere elements 12 & 13

I've been trying to get adobe premiere elements working on some Lenovo T520 laptops. These are an advanced model laptop so shouldn't have issues with display drivers. When attempting to run Adobe premier elements 12 or 13 I get the error message 'we have detected an incompatible display driver. To get a better and faster performance, please update your display driver'
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Upgraded Intel HD Grapics 3000 driver to latest version
Disabled second graphics card (NVIDIA NVS 4200M) in device manager
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Removed the adobe user profile data folders
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Kerry
You wrote
Searched for badddrivers.txt file on C drive and specifically in c:\programdata\adobe\premiereelements
So what did you do after the search? Did you find the BadDrivers.txt file for Premiere Elements 12 and 13 and delete it?
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Assuming that you are using Windows 7, 8, or 8.1 64 bit....
If just have 12 installed...
Local Disk C
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Versions of Premiere Elements earlier than 12.0 have their BadDrivers.txt file inside their folder in the Premiere Elements Folder.
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After the BadDrivers.txt file is deleted, you close out of there, and reopen the program, the program generates a new BadDrivers.txt file but hopefully the display card error message(s) are gone. For more details, see item 0005 of my Premiere Elements 13 Daily Discoveries blog post
ATR Premiere Elements Troubleshooting: Premiere Elements 13 Daily Discoveries
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Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Display driver stopped responding and has recovered. display driver amd driver s

Hello
I have a problem with my graphics card: R7850 twinforce. It was working very good.(i have windows 8, 64 bits)
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Premiere Elements 12 Incompatible Display Driver problem

I recently bought Adobe Premiere Elements 12 and installed it with no problem. I tried to run it but it keeps saying that my display drivers are incompatible. My AMD Radeon 6950 has up to date drivers and I even tried deleting the BadDriver.txt, but it keeps appearing when I try to open the program. I would appreciate any help. I have tried almost everything.

truevagabond
Great job in solving your own issue.
Just a note, when you delete the BadDrivers.txt file, it is normal for the program to generate a new one when the program is opened again. And hopefully the program now works without display error messages.
That BadDrivers.txt file deletion has its origin in the days of Premiere Elements 9 and has continued to help others with later versions as well...after updating video card/graphics card driver is not the answer. The rationale behind BadDriver.txt file deletion can be found in post 10 of the following older thread
Premiere Elements 9 Tryout Serious Display Problem
ATR

Incompatible display driver

Hello:
These are my system's facts
HP Pavillion dv4 Notebook PC
intel graphics media accelerator hd 2.1.0. build 08.15.10.1986
Processor Intel Core i3 M 330 @ 2.13 GHz
RAM 4 GB
System type 64 bit Operating System
Runs on Windows 7 Home Premium
Drives
C: 301 Gb free of 446
Recovery D:
3.02 free of 18
E: (HP tools)
94.9 MB free of 99 MB
Virtual Memory:
paging size for all drives 3894 MB
NLE Version
PE 9.0
Audio Hardware:
IDT High Definition Audio
Intel Display Audio
Disk Drives: Toshiba MK5056GSY
And my problem is that every time I try to open a new project or one already existed PE is saying that I must update my display driver because it is incompatible. I tried doing that and Windows replied that my drivers are up to date, that i should not change anything.
I was not experiencing this before. The only change I've made is that I connected this laptop to a new tv to output the content of my laptop into it.
But now it is not plugged anymore and all I get is this error. And, when I get to see my project in the monitor area I do not see any video. It freezes on a picture and I am not able to see the video playing.
In concrete: I am not able to edit anything because I can not see any video playing, neither in the small screen (monitor) nor when it is full screen (dark).
I am new to PE but my experience with it has been very bad. It crashes on me like crazy and now I have this problem.
Any ideas? Suggestions?
Thank you for your help
Maria del R

That is the most unfortunate aspect of having the Intel graphics chip - there is almost no driver support for them. I was hoping that HP had stepped up, and issued newer ones (what was the date of the one on the HP site?). Both ATI/AMD and nVidia update about monthly, if not sooner. As they are driven by the gaming industry, they are pressed to develop better drivers, and one that work with all of the latest updates to OS's, so one sees new drivers very frequently.
The same thing can happen, even with an ATI, or nVidia chip, if the computer mfgr. writes a proprietary driver for it. I ran against that with a Toshiba laptop. It was state-of-the-art, at the time, and had an nVidia chip, but Toshiba rewrote the driver, so that ONLY a Toshiba driver would install. Toshiba never issued one driver update. I had to basically "roll my own," and use a utility that would rewrap the nVidia drivers, to fool the Toshiba into installing it. Do not know if Toshiba still does that, as I would never buy another one, just for reasons, like that, plus zero customer support.
Every time I see a user with an Intel graphics chip, I hold my breath. They are fine for general computing, but horrible, because of the lack of driver support, for image, or video editing programs. Both Photoshop and Premiere need to interface very closely with the video driver.
Good luck, and wish that I had some "fix" just hiding in my toolbox, but with a laptop, one has few choices. With a desktop, the fix is to by-pass the embedded Intel, and add a current nVidia, or ATI card w/ the latest drivers. Cannot do that on most laptops.
Hunt

PRE won't start / incompatible display driver - AMD HD 6750M

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