PrE12 not displaying audio contents.

I've install PrE12 but both music scores and sound effects options are greyed out. How do I get the content to display. I'm using Mac with Mavericks. I also uninstalled Pre11 and chose to uninstall content and preferences prior to install Pre12.

Erock63
The following is an excerpt (Audio Tab) from my Premiere Elements 12 First Look Blog which detailed the program to the extent that I did a count on the Music Score and Sound Effects files
http://www.atr935.blogspot.com/2013/09/premiere-elements-12-first-look-details.html
Audio. Gains, Losses.
Premiere Elements 12's Audio Tab in the bottom row of tabs in the workspace is the former Music Tab of version 11. And, the content under the Audio tab is different than that found under 11's Music Tab. The prior version's Music Tab housed 10 thumbnails representing 10 SmartSound soundtracks, each with 30 seconds duration and ready to use plus the text "Use SmartSound" to click on to gain access to the "Sonicfire Pro 5 ET (SmartSound Express Track)" interface where those free and other free SmartSound soundtracks could be customized to fit the duration of the video without compromising the arrangement of the soundtrack. Although the concept of the SmartSound soundtrack remains in version 12 under the Audio Tab, no trace of the SmartSound name was to be found.
Now under Premiere Elements 12's Audio Tab are two major categories, Music Scores and Sound Effects.
Figure 10. Premiere Elements 12. Audio Tab/Music Score And Sound Effects.
Music Score has 7 subcategories and a total of 51 free soundtracks, customizable according to the SmartSound concept. The Music Score subcategories and the number of soundtracks in them are Ambient (6), Atmospheric (8), Blues (2), Country (5), Rock-Pop (22), Urban (4), and Weddings (5).
Sound Effects has 13 subcategories and a total of 267 or 268 free sound effects. The Sound Effects subcategories and the number of sound effects in them are Ambience (49), Animals (10), Cartoon Effects (20), Crashes (10), Fire and Explostions (18), Foley (30), Impacts (20), Industry (10), Liquids (10), Science Fiction (30), Technology (29 or 30), Transportation (11), and Weather (20).
The same Music Score and Sound Effects offerings are available in the Expert and Quick workspaces. All these files appear to be .wav files on Windows and .aiff files on Mac.
Also see Action Bar Menu at top of workspace for access to the display of Audio choices.
The Music Score and Sound Effects folders and files can be found in Windows 7 or 8 64 bit in the path
Local Disc C\Program Data\Adobe\Premiere Elements\12.0\Online. The Online Folder includes a Music Score Folder and a Sound Effects Folder. The Music Score Folder contains an All_Lang Folder which contains folders for the subcategories. Each subcategory folder contains a theme folder which houses the theme's assets. The Sound Effect Folder has a similar sub-structure.
Premiere Elements Audio Tab set up as well as "Sonicfire Pro 5 - ET/SmartSound Express Track/whatever it is called" through the versions will be gone into in more detail soon in the Premiere Elements 12 Daily Discoveries blog post. The names of those 267 or 268 Sound Effects are unbelievable. The "267 or 268" relates back to the finding that the program files showed 30 Sound Effects for the Technology subscategory; whereas, in the program, there were only 29 entries under Technology. The one missing in the program appears to be "Electron Camcorder Panasonic Dvx100 Placing Battery On Camera Fast".
Did you install your Premiere Elements 12 with antivirus and firewalls turned off? That could be a factor.
But first let us look at what Music Score and Sound Effects files you actually find on the computer hard drive at this time.
The path to them is mentioned in the excerpt above (I have made that path text bold).
Please review the above and then we can decide what next. I do not recall any building over time for those Music Score and Sound Effects under the Premiere Elements 12 Audio Tab.
Once we know what is actually on the hard drive for these files, our path to a solution to the problem will be clearer.
Thanks.
ATR

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