Pre12 – unable to burn AVCHD to DVD media

I'm using Pre 12 with Windows 8, editing AVCHD video, and want to burn AVCHD to DVD disk media (to play on a Blu-ray player). However, whenever I try Pre12 shows “media not present” as status, despite having a blank DVD in the drive. But, simply changing from AVCHD to DVD works fine.
Some background: I’ve been a Premiere Elements user since V1 and after purchasing a HD camera several years ago I’ve burned many short HD videos on DVD media s using Pre 10 and 11 AVCHD format option. However, that was before converting to a new computer and installing Pre12.
My new computer is a Dell XPS 8700, Win dows 8 64 bit, with an internal Blu-ray Combo Drive (Reads BD and Writes to DVD/CD). The drive shows in Windows Devices as “HL-DT-ST DVDRWBD CH20N”. It claims to read and write DVD media in either the plus or minus types. I’ve been using TDK single side DVD + media. I've reported the problem to Dell Technical Support without success.
So, I don’t know if the problem is with my hardware, media, or a bug in Pre12, and would greatly appreciate advice.
Thanks in advance

1. Yes, HD or SD video will burn (in DVD format) to DVD media on either internal or external optical drive. The reinstall of Pre 12.0 solved that problem.
2. There was no change to results when attempting to burn AVCHD to DVD media. The internal optical drive continues to show "media not present", while the external drive shows "ready"
3. There was no change to results when burning to Blu-ray which continutes to operate correctly - the external drive shows "ready" (and burns are still successful). Note that the internal drive can only write DVD media so isn't shown by Pre 12 for this task.
Below is revised table of results:
Source Video
SD
SD
SD
HD
HD
HD
Task:
Burn DVD
Burn AVCHD (to DVD media)
Burn Blu-ray (to Blu-ray Media)
Burn DVD
Burn AVCHD (to DVD media)
Burn Blu-ray (to Blu-ray Media)
Status/Result
Optical Drive E:
Internal DVD Writer
Ready
Media not present
Burner loacation N/A
Ready
Media not present
Burner loacation N/A
Optical Drive F:
External USB 3 Blu-ray Writer
Ready
Ready
Incompatible disc (with DVD media), Ready with Blu-ray media)
Ready
Ready
Ready
So, ok to uninstall and reinstall Windows driver for internal burner?
Thanks

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