Preanimated slides won't work in captivate

I created a course using powerpoint that I had planned to import to captivate, however, once imported the slides would not work. These  are preanimated slides. They were already animated templates that I added more animation to once they were in powerpoint. 100% of the time the preanimation would not work but thw animation that I added through powerpoint did work. At one point capivate stated to use it as video. Tell me how to make it work 

Did you check "High fidelity" when you imported the PowerPoint slides?
Where did you get the animated templates from? Are they part of PowerPoint, or some type of third-party add in? Or are they video files?
Video files have to be added separately, and they need to be in a specific format (flv, f4v, avi, mp4, mov, 3gp).

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