Preinstalled Vista won't run on my notebook

Hi
I have a brand new Toshiba Laptop with preinstalled Vista Home Premium. It just won't completely run.
My daughter bought it for me from PC World in UK and I live in Guernsey.
Any options what I can do now as at the moment I have an unusable laptop.
I am partially sighted and need a computer to function well.

Hi Denise
Did you try to use the Toshiba Recovery CD and to reinstall the whole OS?
You should do this.
On this way you could find out if its a software or hardware issue
If the notebook will not run correctly after the reinstallation of the OS from the Toshiba Recovery CD then it might be probably a hardware issue.
If notebooks hardware malfunctions its necessary to contact the authorized service provider in your country. The technicians could check all notebook components and could localize the fault.
Good luck Denise

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=======================================
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Hardware Upgrade
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Laptop Data&colon;
[Image Removed]
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[Image Removed]
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If your problem is solved please click the "Accept as Solution" button ------------V
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