Prelude CC 2014 crashes on ingest
I'm using Prelude CC 2014 (3.0.1 (3) build) on mac OS X 10.9.4. When I double click to ingest or press the ingest button Prelude crashes immediately
Hi,
Thank you for your post.
Could you please send us the crash report so we can take a look?
To get the crash report , please refer the following steps:
Click the “Report…” button when the warning dialog pops-up after crash.
Copy all the content in the “Problem Details and System Configuration” and paste to Textedit, then save.
Please send the crash report file to me - [email protected]
Best regards,
Ada
Similar Messages
-
Prelude CC 2014 (3.1.0) - No In/Out point on Ingest?
Just installed the latest version of Prelude CC 2014 (3.1.0) this morning and I'm trying to set simple In/Out points before I ingest some footage, but "I" and "O" don't seem to be responding. Am I missing something here?
Hi -
Be sure to click on the thumbnail such that you see the play back bar appear (has the play head visible in the bar at the foot of the thumbnail). Now you can drag-drop the playhead and use I/O keys to set your IN and OUT Points - or you can use JKL shortcuts to move the playhead.
Be sure to enable transcode to turn your IN-OUT regions into new assets which will appear in the Project Panel.
New for Prelude 3.1 you can now use this same method for thumbnails in the Project panel. You can set an IN-OUT range and append it directly into an open rough cut by simply hitting the 'A' key (for Append).
Hope this helps and thanks for downloading the new version!
Michael -
Prelude CC 2014 Ingest - Processing takes forever
In Prelude CC 2014 when I go to ingest it says "processing" over every clip as usual. Unlike the previous version, however, it takes forever for the media to finish this processing, if at all. The media in question is Canon DSLR footage and Canon VIXIA footage (mp4), being ingested and transcoded from an external drive (WD My Passport Ultra). I've reinstalled the previous version of Prelude (2.0) and everything works normally. Is there any setting in Prelude CC 2014 that might combat this problem?
Thanks for your reply. To answer your questions:
1. The operating system is primarily OSX Mountain Lion (10.8.5). I have tested the same software in Windows 7 64 bit and had the same problem.
2. The assets in question are on an external drive, a WD My Passport Ultra. I transferred the files to an internal drive and had the same problem.
3. The steps are simply this: Open Prelude, click Ingest, select a folder to preview and wait for the previews to load.
(Screenshot 1, Prelude CC 2014 3.0.0)
Above is a folder with Canon DSLR footage (5D MkII). Granted, there are a lot of clips in this folder (177), but I've left this for 20 minutes and come back to it still saying "Processing".
(Screenshot 2, Prelude CC 2014 3.0.0)
The next image is of a Canon VIXIA folder which has mp4 footage. The previews will blink then Prelude will become non-responsive. I have to force-quit at this point.
(Screenshot 3, Prelude CC 2.2.0)
As you can see the same folder from screenshot 1 loads promptly in Prelude CC 2.2.0. Processing time takes around 15-20 seconds.
(Screenshot 4, Prelude CC 2.2.0)
Same folder from screenshot 2 loads fine in Prelude CC 2.2.0. No program issues to speak of.
I hope this sheds some light on this problem. -
Photoshop CC 2014 crashes in OSX 10.9.4
I am using a MacBook Pro mid 2010 with OSX 10.9.4 and Photoshop CC 2014 crashes on opening with a message "Could not initialise Photoshop because of a program error."
I also have the previous version Photoshop CC and it runs fine. Anyone experiencing the same?
Thanks, Chris"Could not initialize Photoshop because of a program error" is a generic error and means something unanticipated.
Lets optimize PS for best performance and then check. http://helpx.adobe.com/photoshop/kb/optimize-performance-photoshop-cs4-cs5.html#main_Set_P erformance_preferences
You can also check http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
~ Arpit -
I have not been able to update Prelude CC 2014 to 2014.0.1 (much less 2014.2)
All my update attempts have failed thus far. What follows is the latest log form the attempt:
02/25/15 15:14:18:116 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:18:116 | [INFO] | | OOBE | DE | | | | 18189180 | Visit http://www.adobe.com/go/loganalyzer/ for more information
02/25/15 15:14:18:116 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:18:116 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:18:116 | [INFO] | | OOBE | DE | | | | 18189180 | START - Installer Session
02/25/15 15:14:18:116 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:18:116 | [INFO] | | OOBE | DE | | | | 18189180 | RIBS version: 8.0.0.22
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | OSX version: 10.10.2
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Total Timer]
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | CHECK: Single instance running
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | CHECK : Credentials
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Load Deployment File
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | deploymentFile option not given
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | CHECK : Another Native OS installer already running
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Create Required Folders
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Assuming install mode
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Looking up install source path
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Sync Media DB ...
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Sync Media DB]
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Pre check media db sync
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | End of Pre check media db sync. Exit code: 0
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Sync Media DB] took 191 milliseconds (0.191 seconds) DTR = 104.712 KBPS (0.102258 MBPS)
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Ready to initialize session to start with ...
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [CreatePayloadSession]
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Updated source path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0
02/25/15 15:14:18:118 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {057A81F0-0D17-4E50-89B7-25819A5CF1CE}
02/25/15 15:14:18:119 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:119 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:119 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3AllTrial-091214033915/AdobePrelude3AllTrial-091214033915.zip
02/25/15 15:14:18:119 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {12533B61-732B-40B4-AC20-39A28A21BF0F}
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3pt_BRLanguagePack-091214034703/AdobePrelude3pt_BRLanguagePack-091214034703 .zip
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {1D047A7E-13B2-4291-A978-452AC6B7F316}
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3en_USLanguagePack-091214034416/AdobePrelude3en_USLanguagePack-091214034416 .zip
02/25/15 15:14:18:120 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {76B2C632-3D04-4ECB-883A-AB00269A7CE2}
02/25/15 15:14:18:121 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:121 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:121 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3de_DELanguagePack-091214034439/AdobePrelude3de_DELanguagePack-091214034439 .zip
02/25/15 15:14:18:121 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {85925CBD-515E-47C8-BC18-E9C46D6D7A68}
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3ko_KRLanguagePack-091214034611/AdobePrelude3ko_KRLanguagePack-091214034611 .zip
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {88C08632-B44E-4E11-9491-77DDA3F90829}
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3ja_JPLanguagePack-091214034554/AdobePrelude3ja_JPLanguagePack-091214034554 .zip
02/25/15 15:14:18:122 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {A07ADF2D-74F3-4F58-BFF4-2B00D02F2D55}
02/25/15 15:14:18:123 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:123 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:123 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3fr_FRLanguagePack-091214034519/AdobePrelude3fr_FRLanguagePack-091214034519 .zip
02/25/15 15:14:18:123 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {A56DD93C-99DD-40B2-B82D-D71A0DAD5A15}
02/25/15 15:14:18:124 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:124 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:124 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3it_ITLanguagePack-091214034536/AdobePrelude3it_ITLanguagePack-091214034536 .zip
02/25/15 15:14:18:124 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {B35E47BD-F1C3-4E76-8F05-128130C96A6E}
02/25/15 15:14:18:124 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:125 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:125 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3ru_RULanguagePack-091214034646/AdobePrelude3ru_RULanguagePack-091214034646 .zip
02/25/15 15:14:18:125 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {B761C8D3-B400-4508-959D-2509C5D041A1}
02/25/15 15:14:18:125 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:125 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:125 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3es_ESLanguagePack-091214034501/AdobePrelude3es_ESLanguagePack-091214034501 .zip
02/25/15 15:14:18:125 | [INFO] | | OOBE | DE | | | | 18189180 | Updating media info for: {D763D19C-1308-492E-A5EA-D5AB6381A442}
02/25/15 15:14:18:126 | [INFO] | | OOBE | DE | | | | 18189180 | Ignoring original data since install source is local
02/25/15 15:14:18:126 | [INFO] | | OOBE | DE | | | | 18189180 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:14:18:126 | [INFO] | | OOBE | DE | | | | 18189180 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3zh_CNLanguagePack-091214034628/AdobePrelude3zh_CNLanguagePack-091214034628 .zip
02/25/15 15:14:18:126 | [INFO] | | OOBE | DE | | | | 18189180 | -------------------- END - Updating Media Sources - END --------------------
02/25/15 15:14:18:137 | [INFO] | | OOBE | DE | | | | 18189180 | Supported RIBS version range: [0.0.0.0,8.0.0.22]
02/25/15 15:14:18:138 | [INFO] | | OOBE | DE | | | | 18189180 | ----------------- CreatePayloadSession: machine is x86 ---------------
02/25/15 15:14:24:330 | [INFO] | | OOBE | DE | | | | 18189180 | Setting ignore refcount for 'Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}' getting upgraded by 'Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}'
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | ______ Verify Dependency Subscribers ______
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3pt_BRLanguagePack 3.2.0.0 {12533B61-732B-40B4-AC20-39A28A21BF0F} requires a parent with following specification:
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3pt_BRLanguagePack
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3de_DELanguagePack 3.2.0.0 {76B2C632-3D04-4ECB-883A-AB00269A7CE2} requires a parent with following specification:
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3de_DELanguagePack
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3ko_KRLanguagePack 3.2.0.0 {85925CBD-515E-47C8-BC18-E9C46D6D7A68} requires a parent with following specification:
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3ko_KRLanguagePack
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:331 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3ja_JPLanguagePack 3.2.0.0 {88C08632-B44E-4E11-9491-77DDA3F90829} requires a parent with following specification:
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3ja_JPLanguagePack
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3fr_FRLanguagePack 3.2.0.0 {A07ADF2D-74F3-4F58-BFF4-2B00D02F2D55} requires a parent with following specification:
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3fr_FRLanguagePack
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3it_ITLanguagePack 3.2.0.0 {A56DD93C-99DD-40B2-B82D-D71A0DAD5A15} requires a parent with following specification:
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3it_ITLanguagePack
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3ru_RULanguagePack 3.2.0.0 {B35E47BD-F1C3-4E76-8F05-128130C96A6E} requires a parent with following specification:
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3ru_RULanguagePack
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3es_ESLanguagePack 3.2.0.0 {B761C8D3-B400-4508-959D-2509C5D041A1} requires a parent with following specification:
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3es_ESLanguagePack
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3zh_CNLanguagePack 3.2.0.0 {D763D19C-1308-492E-A5EA-D5AB6381A442} requires a parent with following specification:
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Family: DVA
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | ProductName: Adobe Prelude CC 2014_AdobePrelude3zh_CNLanguagePack
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | MinVersion: 0.0.0.0
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | This payload will be ignored in this session.
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}: 0 (0,0)
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}: 0 (0,0)
02/25/15 15:14:24:332 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316}: 0 (0,0)
02/25/15 15:14:24:333 | [INFO] | | OOBE | DE | | | | 18189180 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
02/25/15 15:14:24:334 | [INFO] | | OOBE | DE | | | | 18189180 | Patch Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE} can be applied to product Adobe Prelude CC 2014 3.0.0.0 {2A054E48-0A75-42BD-8738-EC9AB4E2207A}
02/25/15 15:14:24:334 | [INFO] | | OOBE | DE | | | | 18189180 | Patch Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316} can be applied to product Adobe Prelude CC 2014_AdobePrelude3en_USLanguagePack 3.0.0.0 {82FD7DD6-562E-4CD5-A516-3E8A12355893}
02/25/15 15:14:24:334 | [INFO] | | OOBE | DE | | | | 18189180 | Patch Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B} can be applied to product Adobe Prelude CC 2014 3.0.0.0 {2A054E48-0A75-42BD-8738-EC9AB4E2207A}
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Setting property "installSourcePath" to: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Setting property "mode" to: silent
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Setting property "updateManifestPath" to: /Users/jamesmcanear/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobePrelude-3.0.0-Trial/3.2.0/3.2.0.xml
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Setting property "workflow" to: updater
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Overwrite property "extensionsOnly" to: 1
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Overwrite property "mode" to: silent
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Overwrite property "patchesOnly" to: 1
02/25/15 15:14:25:975 | [INFO] | | OOBE | DE | | | | 18189180 | Overwrite property "updateManifestPath" to: /Users/jamesmcanear/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobePrelude-3.0.0-Trial/3.2.0/3.2.0.xml
02/25/15 15:14:25:976 | [INFO] | | OOBE | DE | | | | 18189180 | Overwrite property "workflow" to: updater
02/25/15 15:14:25:976 | [INFO] | | OOBE | DE | | | | 18189180 | Found payload actions:
02/25/15 15:14:25:976 | [INFO] | | OOBE | DE | | | | 18189180 | Deciding what installer mode to use...
02/25/15 15:14:26:034 | [INFO] | | OOBE | DE | | | | 18189180 | BEGIN Setting requested payload actions
02/25/15 15:14:26:034 | [INFO] | | OOBE | DE | | | | 18189180 | Value returned on lookup of payload: Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B} is: true
02/25/15 15:14:26:034 | [INFO] | | OOBE | DE | | | | 18189180 | Action string for Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B} is install
02/25/15 15:14:26:035 | [INFO] | | OOBE | DE | | | | 18189180 | Value returned on lookup of payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE} is: false
02/25/15 15:14:26:035 | [INFO] | | OOBE | DE | | | | 18189180 | Action string for Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE} is install
02/25/15 15:14:26:035 | [INFO] | | OOBE | DE | | | | 18189180 | Value returned on lookup of payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316} is: true
02/25/15 15:14:26:035 | [INFO] | | OOBE | DE | | | | 18189180 | Action string for Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316} is install
02/25/15 15:14:26:035 | [INFO] | | OOBE | DE | | | | 18189180 | END Setting requested payload actions
02/25/15 15:14:26:036 | [INFO] | | OOBE | DE | | | | 18189180 | Collected advanced path check information for INSTALLDIR
02/25/15 15:14:26:036 | [INFO] | | OOBE | DE | | | | 18189180 | INSTALLDIR is a well-formed path
02/25/15 15:14:26:036 | [INFO] | | OOBE | DE | | | | 18189180 | INSTALLDIR is not the root path
02/25/15 15:14:26:036 | [INFO] | | OOBE | DE | | | | 18189180 | INSTALLDIR is on a local volume
02/25/15 15:14:26:036 | [INFO] | | OOBE | DE | | | | 18189180 | INSTALLDIR is on a writable volume
02/25/15 15:14:26:036 | [INFO] | | OOBE | DE | | | | 18189180 | INSTALLDIR is not on a case sensitive volume
02/25/15 15:14:26:036 | [INFO] | | OOBE | DE | | | | 18189180 | INSTALLDIR passed path basic path validation: /Applications
02/25/15 15:14:26:107 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [System check :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}]
02/25/15 15:14:26:107 | [INFO] | | OOBE | DE | | | | 18189180 | In UninstallPreSystemCheckProc
02/25/15 15:14:26:107 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:26:107 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [System check :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}] took 0 milliseconds (0 seconds)
02/25/15 15:14:26:130 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [System check :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}]
02/25/15 15:14:26:131 | [INFO] | | OOBE | DE | | | | 18189180 | In InstallPreSystemCheckProc
02/25/15 15:14:26:131 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:26:131 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [System check :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | BEGIN InstallOperationsQueue Unordered operations
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}: with operation install
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316}: with operation repair
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}: with operation remove
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | END InstallOperationsQueue Unordered operations
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | BEGIN InstallOperationsQueue Ordered operations
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}: with operation remove
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}: with operation install
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316}: with operation repair
02/25/15 15:14:26:366 | [INFO] | | OOBE | DE | | | | 18189180 | END InstallOperationsQueue Ordered operations
02/25/15 15:14:26:466 | [WARN] | | OOBE | DE | | | | 18189180 | DW035: Patcher: Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Payloads passed preflight validation.
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Call PreSession Custom Hook
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Pre session :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}]
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | In InstallSessionOpenProc
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Pre session :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}] took 0 milliseconds (0 seconds)
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | BEGIN InstallOperationsQueue Unordered operations
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}: with operation install
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316}: with operation repair
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}: with operation remove
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | END InstallOperationsQueue Unordered operations
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | BEGIN InstallOperationsQueue Ordered operations
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}: with operation remove
02/25/15 15:14:26:471 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}: with operation install
02/25/15 15:14:26:472 | [INFO] | | OOBE | DE | | | | 18189180 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316}: with operation repair
02/25/15 15:14:26:472 | [INFO] | | OOBE | DE | | | | 18189180 | END InstallOperationsQueue Ordered operations
02/25/15 15:14:26:604 | [INFO] | | OOBE | DE | | | | 18189180 | Calling the custom action code for pre-remove for payload Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}
02/25/15 15:14:26:605 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Pre payload :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}]
02/25/15 15:14:26:605 | [INFO] | | OOBE | DE | | | | 18189180 | In PrePayloadUninstallProc
02/25/15 15:14:26:605 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:26:605 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Pre payload :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}] took 0 milliseconds (0 seconds)
02/25/15 15:14:26:605 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Payload Operation :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}]
02/25/15 15:14:26:606 | [INFO] | | OOBE | DE | | | | 18189414 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:26:606 | [INFO] | | OOBE | DE | | | | 18189414 | Installer Operation: PayloadUninstaller
02/25/15 15:14:26:606 | [INFO] | | OOBE | DE | | | | 18189414 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:26:606 | [INFO] | | OOBE | DE | | | | 18189414 | Session {057A81F0-0D17-4E50-89B7-25819A5CF1CE} modify request for AdobeCode: {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}
02/25/15 15:14:26:609 | [INFO] | | OOBE | DE | | | | 18189414 | Effective AdobeCode for: {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B} is {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}
02/25/15 15:14:26:611 | [INFO] | | OOBE | DE | | | | 18189414 | Payload Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
02/25/15 15:14:36:850 | [INFO] | | OOBE | DE | | | | 18189414 | CustomizedPatch property not found in database
02/25/15 15:14:36:891 | [INFO] | | OOBE | DE | | | | 18189414 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}.db
02/25/15 15:14:37:185 | [INFO] | | OOBE | DE | | | | 18189414 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}.db
02/25/15 15:14:37:302 | [INFO] | | OOBE | DE | | | | 18189414 | Physical payload uninstall result:0
02/25/15 15:14:37:366 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:37:366 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Payload Operation :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}] took 10760 milliseconds (10.76 seconds) DTR = 13290 KBPS (12.9785 MBPS)
02/25/15 15:14:37:562 | [INFO] | | OOBE | DE | | | | 18189180 | User specified overrideFile:
02/25/15 15:14:37:760 | [INFO] | | OOBE | DE | | | | 18189180 | Successfully updated the csu inventory for Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B} return values 0:0
02/25/15 15:14:37:761 | [INFO] | | OOBE | DE | | | | 18189180 | Calling the custom action code for post-remove for payload Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}
02/25/15 15:14:37:762 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Post payload :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}]
02/25/15 15:14:37:763 | [INFO] | | OOBE | DE | | | | 18189180 | In PostPayloadUninstallProc
02/25/15 15:14:37:763 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:37:763 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Post payload :{3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
02/25/15 15:14:37:967 | [INFO] | | OOBE | DE | | | | 18189180 | Calling the custom action code for pre-install for payload Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}
02/25/15 15:14:37:967 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Pre payload :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}]
02/25/15 15:14:37:968 | [INFO] | | OOBE | DE | | | | 18189180 | In PrePayloadInstallProc
02/25/15 15:14:37:968 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:37:968 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Pre payload :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}] took 0 milliseconds (0 seconds)
02/25/15 15:14:37:968 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Payload Operation :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}]
02/25/15 15:14:37:970 | [INFO] | | OOBE | DE | | | | 18189549 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:37:970 | [INFO] | | OOBE | DE | | | | 18189549 | Installer Operation: PayloadInstaller
02/25/15 15:14:37:970 | [INFO] | | OOBE | DE | | | | 18189549 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:37:970 | [INFO] | | OOBE | DE | | | | 18189549 | Request to install payload
02/25/15 15:14:37:994 | [INFO] | | OOBE | DE | | | | 18189549 | Payload Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
02/25/15 15:14:47:968 | [INFO] | | OOBE | DE | | | | 18189549 | Extracting assets complete. Number assets: 1
02/25/15 15:14:47:968 | [INFO] | | OOBE | DE | | | | 18189549 | CustomizedPatch property not found in database
02/25/15 15:14:47:969 | [INFO] | | OOBE | DE | | | | 18189549 | Beginning installation for payload at /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3AllTrial-091214033915/Install.db
02/25/15 15:14:48:079 | [ERROR] | | OOBE | DE | | | | 18189549 | DS015: Unable to read symlink target of source file "/Applications/Adobe Prelude CC 2014/Adobe Prelude CC 2014.app/Contents/Frameworks/XMPMetadata.framework/XMPMetadata"(Seq 810)
02/25/15 15:14:48:079 | [WARN] | | OOBE | DE | | | | 18189549 | DW063: Command ARKCopySymlinkCommand failed.(Seq 810)
02/25/15 15:14:48:079 | [INFO] | | OOBE | DE | | | | 18189549 | Completing installation for payload at /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3AllTrial-091214033915/Install.db
02/25/15 15:14:49:355 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:49:355 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Payload Operation :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}] took 11386 milliseconds (11.386 seconds) DTR = 23.1864 KBPS (0.0226429 MBPS)
02/25/15 15:14:49:356 | [INFO] | | OOBE | DE | | | | 18189180 | User specified overrideFile:
02/25/15 15:14:49:359 | [INFO] | | OOBE | DE | | | | 18189180 | The csu inventory was not updated for payload Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}, value of local var is -1
02/25/15 15:14:49:359 | [INFO] | | OOBE | DE | | | | 18189180 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}
02/25/15 15:14:49:359 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Pre payload :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}]
02/25/15 15:14:49:359 | [INFO] | | OOBE | DE | | | | 18189180 | In PrePayloadInstallProc
02/25/15 15:14:49:359 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:49:359 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Pre payload :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
02/25/15 15:14:49:516 | [WARN] | | OOBE | DE | | | | 18189180 | DW035: Patcher: Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
02/25/15 15:14:49:516 | [INFO] | | OOBE | DE | | | | 18189180 | Skipping payload Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack 3.2.0.0 {1D047A7E-13B2-4291-A978-452AC6B7F316} as payload is not cached
02/25/15 15:14:49:649 | [INFO] | | OOBE | DE | | | | 18189180 | No operation. We're done:
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | Total components installed: 0
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | Total components repaired: 0
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | Successfully removed 1 component:
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | - Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial
02/25/15 15:14:51:658 | [WARN] | | OOBE | DE | | | | 18189180 | DW050: The following payload errors were found during install:
02/25/15 15:14:51:658 | [WARN] | | OOBE | DE | | | | 18189180 | DW050: - Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial: Install failed
02/25/15 15:14:51:658 | [WARN] | | OOBE | DE | | | | 18189180 | DW050: - Adobe Prelude CC 2014_3.2.0_AdobePrelude3en_USLanguagePack: Patch already installed
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | Call PostSession Custom Hook
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | ::START TIMER:: [Post session :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}]
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | In InstallSessionCloseProc
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | Custom action return code: 0
02/25/15 15:14:51:658 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Post session :{057A81F0-0D17-4E50-89B7-25819A5CF1CE}] took 0 milliseconds (0 seconds)
02/25/15 15:14:51:659 | [INFO] | | OOBE | DE | | | | 18189180 | :: END TIMER :: [Total Timer] took 37751 milliseconds (37.751 seconds) DTR = 3742.42 KBPS (3.6547 MBPS)
02/25/15 15:14:52:667 | [INFO] | | OOBE | DE | | | | 18189180 | -------------------------------------- Summary --------------------------------------
02/25/15 15:14:52:667 | [INFO] | | OOBE | DE | | | | 18189180 | - 0 fatal error(s), 1 error(s)
02/25/15 15:14:52:667 | [INFO] | | OOBE | DE | | | | 18189180 | OSX version: 10.10.2
02/25/15 15:14:52:667 | [INFO] | | OOBE | DE | | | | 18189180 |
02/25/15 15:14:52:667 | [INFO] | | OOBE | DE | | | | 18189180 | ----------- Payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE} -----------
02/25/15 15:14:52:667 | [INFO] | | OOBE | DE | | | | 18189180 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Prelude CC 2014/Adobe Prelude CC 2014.app/Contents/Frameworks/XMPMetadata.framework/XMPMetadata"(Seq 810)
02/25/15 15:14:52:667 | [INFO] | | OOBE | DE | | | | 18189180 |
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | Please search the above error string(s) to find when the error occurred.
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | These errors resulted in installer Exit Code mentioned below.
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | -------------------------------------------------------------------------------------
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 |
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | Exit Code: 7 - Unable to complete Silent workflow.
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | END - Installer Session
02/25/15 15:14:52:668 | [INFO] | | OOBE | DE | | | | 18189180 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:28:16:874 | [INFO] | | OOBE | DE | | | | 18198735 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:28:16:874 | [INFO] | | OOBE | DE | | | | 18198735 | Visit http://www.adobe.com/go/loganalyzer/ for more information
02/25/15 15:28:16:874 | [INFO] | | OOBE | DE | | | | 18198735 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:28:16:874 | [INFO] | | OOBE | DE | | | | 18198735 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:28:16:874 | [INFO] | | OOBE | DE | | | | 18198735 | START - Installer Session
02/25/15 15:28:16:874 | [INFO] | | OOBE | DE | | | | 18198735 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/25/15 15:28:16:875 | [INFO] | | OOBE | DE | | | | 18198735 | RIBS version: 8.0.0.22
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | OSX version: 10.10.2
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | ::START TIMER:: [Total Timer]
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | CHECK: Single instance running
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | CHECK : Credentials
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Load Deployment File
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | deploymentFile option not given
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | CHECK : Another Native OS installer already running
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Create Required Folders
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Assuming install mode
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Looking up install source path
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Sync Media DB ...
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | ::START TIMER:: [Sync Media DB]
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Pre check media db sync
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | End of Pre check media db sync. Exit code: 0
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | :: END TIMER :: [Sync Media DB] took 120 milliseconds (0.12 seconds)
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Ready to initialize session to start with ...
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | ::START TIMER:: [CreatePayloadSession]
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Updated source path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0
02/25/15 15:28:16:876 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {057A81F0-0D17-4E50-89B7-25819A5CF1CE}
02/25/15 15:28:16:877 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:877 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:877 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3AllTrial-091214033915/AdobePrelude3AllTrial-091214033915.zip
02/25/15 15:28:16:877 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {12533B61-732B-40B4-AC20-39A28A21BF0F}
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3pt_BRLanguagePack-091214034703/AdobePrelude3pt_BRLanguagePack-091214034703 .zip
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {1D047A7E-13B2-4291-A978-452AC6B7F316}
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3en_USLanguagePack-091214034416/AdobePrelude3en_USLanguagePack-091214034416 .zip
02/25/15 15:28:16:878 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {76B2C632-3D04-4ECB-883A-AB00269A7CE2}
02/25/15 15:28:16:879 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:879 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:879 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3de_DELanguagePack-091214034439/AdobePrelude3de_DELanguagePack-091214034439 .zip
02/25/15 15:28:16:879 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {85925CBD-515E-47C8-BC18-E9C46D6D7A68}
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3ko_KRLanguagePack-091214034611/AdobePrelude3ko_KRLanguagePack-091214034611 .zip
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {88C08632-B44E-4E11-9491-77DDA3F90829}
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3ja_JPLanguagePack-091214034554/AdobePrelude3ja_JPLanguagePack-091214034554 .zip
02/25/15 15:28:16:880 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {A07ADF2D-74F3-4F58-BFF4-2B00D02F2D55}
02/25/15 15:28:16:881 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:881 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:881 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3fr_FRLanguagePack-091214034519/AdobePrelude3fr_FRLanguagePack-091214034519 .zip
02/25/15 15:28:16:881 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {A56DD93C-99DD-40B2-B82D-D71A0DAD5A15}
02/25/15 15:28:16:881 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:881 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:882 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3it_ITLanguagePack-091214034536/AdobePrelude3it_ITLanguagePack-091214034536 .zip
02/25/15 15:28:16:882 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {B35E47BD-F1C3-4E76-8F05-128130C96A6E}
02/25/15 15:28:16:882 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:882 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:882 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3ru_RULanguagePack-091214034646/AdobePrelude3ru_RULanguagePack-091214034646 .zip
02/25/15 15:28:16:882 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {B761C8D3-B400-4508-959D-2509C5D041A1}
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3es_ESLanguagePack-091214034501/AdobePrelude3es_ESLanguagePack-091214034501 .zip
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | Updating media info for: {D763D19C-1308-492E-A5EA-D5AB6381A442}
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | Ignoring original data since install source is local
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | Type: 0, Volume Order: 1, Media Name: Prelude_CC_3_2_ftr
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | Path: /Users/jamesmcanear/Library/Caches/Adobe/AAMUpdater/AdobePrelude-3.0.0-Trial/3.2.0/payloa ds/AdobePrelude3zh_CNLanguagePack-091214034628/AdobePrelude3zh_CNLanguagePack-091214034628 .zip
02/25/15 15:28:16:883 | [INFO] | | OOBE | DE | | | | 18198735 | -------------------- END - Updating Media Sources - END --------------------
02/25/15 15:28:16:895 | [INFO] | | OOBE | DE | | | | 18198735 | Supported RIBS version range: [0.0.0.0,8.0.0.22]
02/25/15 15:28:16:896 | [INFO] | | OOBE | DE | | | | 18198735 | ----------------- CreatePayloadSession: machine is x86 ---------------
02/25/15 15:28:23:213 | [INFO] | | OOBE | DE | | | | 18198735 | Setting ignore refcount for 'Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}' getting upgraded by 'Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}'
02/25/15 15:28:23:213 | [INFO] | | OOBE | DE | | | | 18198735 | ______ Verify Dependency Subscribers ______
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3pt_BRLanguagePack 3.2.0.0 {12533B61-732B-40B4-AC20-39A28A21BF0F} requires a parent with following specification:
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3pt_BRLanguagePack
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3de_DELanguagePack 3.2.0.0 {76B2C632-3D04-4ECB-883A-AB00269A7CE2} requires a parent with following specification:
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3de_DELanguagePack
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3ko_KRLanguagePack 3.2.0.0 {85925CBD-515E-47C8-BC18-E9C46D6D7A68} requires a parent with following specification:
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3ko_KRLanguagePack
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3ja_JPLanguagePack 3.2.0.0 {88C08632-B44E-4E11-9491-77DDA3F90829} requires a parent with following specification:
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3ja_JPLanguagePack
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3fr_FRLanguagePack 3.2.0.0 {A07ADF2D-74F3-4F58-BFF4-2B00D02F2D55} requires a parent with following specification:
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3fr_FRLanguagePack
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3it_ITLanguagePack 3.2.0.0 {A56DD93C-99DD-40B2-B82D-D71A0DAD5A15} requires a parent with following specification:
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3it_ITLanguagePack
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3ru_RULanguagePack 3.2.0.0 {B35E47BD-F1C3-4E76-8F05-128130C96A6E} requires a parent with following specification:
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3ru_RULanguagePack
02/25/15 15:28:23:214 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3es_ESLanguagePack 3.2.0.0 {B761C8D3-B400-4508-959D-2509C5D041A1} requires a parent with following specification:
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3es_ESLanguagePack
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | DW023: The extension payload: Adobe Prelude CC 2014_3.2.0_AdobePrelude3zh_CNLanguagePack 3.2.0.0 {D763D19C-1308-492E-A5EA-D5AB6381A442} requires a parent with following specification:
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | Family: DVA
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | ProductName: Adobe Prelude CC 2014_AdobePrelude3zh_CNLanguagePack
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | MinVersion: 0.0.0.0
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | This parent relationship is not satisfied, because this payload is not present in this session.
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | This payload will be ignored in this session.
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | Adobe Prelude CC 2014_3.0.1_AdobePrelude3AllTrial 3.0.1.0 {3F0D7B9F-4C94-4FAB-ACE1-E27BFB98B52B}: 0 (0,0)
02/25/15 15:28:23:215 | [INFO] | | OOBE | DE | | | | 18198735 | Adobe Prelude CC 2014_3.2.0_AdobePrelude3AllTrial 3.2.0.0 {057A81F0-0D17-4E50-89B7-25819A5CF1CE}: 0 (0,0)
02/25/15 15:28:23:215 | [INFO] |Hi James,
Log out of Creative Cloud, then Log back in. Can you update now? If not, contact support here: Contact Customer Care
Thanks,
Kevin -
Help
in this for 3 and a half hours now and really nervous bout it.
adobe photoshop cc 2014 crashes at startup /
solely photoshop : lightroom illustrator indesign okay /
GC driver up to date (nvidia 740M) /
windows 8 /
uninstalled software and reinstalled from creative cloud app /
disconnected profil creative cloud and reconnect /
moved preferences out /
I just have installed a fresh OS windows 8 and nothing but the adobe apps /
nothing solved /error report ready to send
(edit)
funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
(did the screen copy, exported in jpeg srgb from illustrator)exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
i ignored i was using a 8k screen till now
please help
Cheers,
Arnaud. -
Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.
I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
When Photoshop is being displayed on my main monitor it doesn't crash.
I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)
Here's the event log of the crash:
Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130
Exception code: 0xc0000005
Fault offset: 0x00000000000122b7
Faulting process id: 0x23dc
Faulting application start time: 0x01d0030b1092334e
Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\atig6txx.dll
Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851eaAs you can already see, your ATI/AMD video card drriver is crashing.
Update the driver from AMD's website to pick up all the bug fixes you are missing. -
Premiere Pro CC 2014 crashing on export using Windows 8.1
Hello
I am using Windows 8.1 and ever since I did the most recent update of creative cloud for my apps PR CC 2014 crashes every time I export to media encoder, I have found a little work around by opening media encoder and choosing the file I want manually, but as I type this the video is rendering so I don't know if there will be any visual or audio bugs as a result.
Is there a fix for PR CC, 2014 export issue on windows yet?
I did look through the forum a little before writing this but all the other threads regarding this issue are on MAC and I'm running Windows.
Thanks for any help
AndyWhat is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Photoshop CC 2014 crashes right after start in Win7 Ultimate. amtlib.dll seems to blame.
Photoshop CC 2014 crashes right after start in Win7 Ultimate. Installed a new graphics card MSI GeForce GT730 and did an immediate driver update. Also completely updated Windows. Bridge and Lightroom 5.5 work fine. After several attempts to get PS up and running, also after checking possible solutions on the web and in this community I was still left with a crashing application.
Then tried a cracked amtlib.dll in the Photoshop directory and PS worked fine! But not able to check in to CC. Then replaced the cracked amtlib.dll with the original and PS again crashed a few seconds after launch. Oh, and yes, I did check out of Creative Cloud and checked in again but nothing worked so far.After browsing through several sites I finally stumbled upon the message below, posted a couple of months ago in this forum.
This sequence finally was the solution to my problem with Ps crashing after launch.
PROBLEM SOLVED!!
After dozens of fruitless attemps to solve the problem and many, many hours of searching the web, I stumbled upon a thread in the PS community that helped me fix the problem and made my day (weekend).
The thread was originally posted by MrNameloc here and ALL CREDITS got to him. A public "Thank You" to MrNameloc is also in its right place.
The solution is as follows:
Un-install Photoshop CC.
Un-install Adobe CC.
Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
Go to: C:\ProgramData\Adobe and find SLStore and delete it.
Restart.
Install Adobe CC.
Install Photoshop.
Restart.
@Adobe, you might wanna write this one behind your ear just in case it shows up again in the forums... 'cose it will. -
After Effects CC 2014 Crashing on Start-Up
I downloaded/updated to the latest CUDA driver ... CUDA Driver Version: 7.0.29 and now After Effects CC 2014 crashes instantly on start-up ...
I'm on a MacBook Pro (Late 2013) running OS X Yosemite 10.10.2 with an Intel Iris Pro 1536MB card, 2.3 Intel Core i7
What can I do to fix this issue?
Thank you,See this:
Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs -
I have installed and de-installed Photoshop 2014 CC two times - still it crashes.... My Photoshop 5,5 runs fine.
But since I have ordered and installed CC 2014 I work only on the technical side. I do not get the plug ins (e.g. Topaz adjust seen in 2014 CC nor I can be sure that 2014 CC crashes next time I get in ......)
I am very unhappy with the situation - I installed it first yesterday since then I could work only a bit (maybe 20 minutes)....
I tried alredy some Ideas I found by Googele (start PS as Admin, re-install etc) but nothin works.
I have installed my Windowws 7 just new - so its very clean!
My system is:
Operating System System Model
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install Language: Deutsch (Deutschland)
System Locale: Deutsch (Deutschland)
Installed: 23.08.2014 21:52:17
Display
Samsung SyncMaster [Monitor] (7,2"vis, s/n 1463956023, Februar 2011)
Why is PS shown as Trial?
Adobe Systems - Adobe Photoshop CC 2014 (trial)
Thanks for help
GeorgeWhat do the Window 7 reliability history crash reports show is the cause of the CC 2014 crashes? The Windows UI in German should look something like this:
-
CC Premiere 2014 crashes on start
CC Premiere 2014 crashes on start. "Adobe Premiere Pro CC quit unexpectedly..."
retina macbook pro, osx 10.9.3.
Have had to use CS6 for months,
cannot get any CC Premiere version working...
was naively hoping this latest update would fix that..
Any reliable solutions out there, @ADOBE?Hi Sean,
sean healy wrote:
Thanks Kevin - I have no plugin folders in my premiere CC installation - where would I find the plugins for uninstalling?
I have http://fxfactory.com
installed on my machine... and it has previously shown up in AE + Premiere... though I can't get Premiere CC to open, nor can I see any Premiere CC plugin folders..
( only folders are : configuration and presets )
I would recommend uninstalling FXFactory as it has been the source of crashes for this release. See the Noise Industries site for any updates. Use their uninstaller. Plug-ins are located here on Mac: User/Library/Application Support/Adobe/Common/Plug-ins/8.0/MediaCore/
sean healy wrote:
Could you also point me to any specific folder addresses where I should try and delete preferences or any other premiere CC files that may be corrupted or need permissions checked etc?
Preferences are located here: User/Library/Preferences/com.Adobe.Premiere Pro.8.0.plist
It's easier just to relaunch with the Shift+Option keys held down until you see the splash screen.
sean healy wrote:
... I'll have to check and see if AE CC does dynamic link to Prem CS 6...
It does not. You must have the exact same versions of these applications in order for dynamic link to function properly.
sean healy wrote:
There seems to be a lot of users complaining specifically about Prem CC crashing on start - while all of their other apps work fine - it'd be great if Adobe addressed this...
OK. However, crashing on launch can occur for a variety of reasons, including installing plug-ins that are not updated for the version. I am investigating other cases and seeing if there's anything we can do from our side to prevent this from happening. I do appreciate your concern.
Thanks,
Kevin -
after updating my operating system on Mac - my PS CC 2014 doesnn.t work properly
here is a list of failures^ may be someone may help me - because there is no chance to connect not ADOBE help... not on-line nor by phone... this service doesn't work at the time
Process: Adobe Photoshop CC 2014 [1088]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.2.1 (15.2.1.257)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CC 2014 [1088]
User ID: 501
Date/Time: 2014-11-17 15:25:08.275 +0200
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 9F4728D0-5A02-54FB-575B-6C632CDF1621
Time Awake Since Boot: 9700 seconds
Crashed Thread: 66 Dispatch queue: com.apple.NSXPCConnection.user.com.getdropbox.dropbox.garcon.apple-extension-service
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLTPhotoshop CC 2014 crashes everytime I try to save a file in web on my Macbook. So frustrating. I made sure that the latest update was installed and verified and repaired permissions. I'm not sure what else to do, but I frequently optimize photos for the web so this is a problem for me.
I am running Yosemite, but Dreamweaver is fine. -
Photoshop CC 2014 crashing on Quit (OS X 10.9.3)
Hi there. I just updated my entire CC suite yesterday to CC 2014. All the new apps works fine, but my brand new Photoshop CC 2014 crashes EVERYTIME when I quit it. This is my crash report. Can you guys explain me what is going on and what can I do to solve this problem, please? Thanks in advance!
Process: Adobe Photoshop CC 2014 [1342]
Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier: com.adobe.Photoshop
Version: 15.0.0 (15.0.0.58)
Code Type: X86-64 (Native)
Parent Process: launchd [186]
Responsible: Adobe Photoshop CC 2014 [1342]
User ID: 501
Date/Time: 2014-06-20 10:38:27.284 -0300
OS Version: Mac OS X 10.9.3 (13D65)
[long crash log removed... please only send a crash log to a technician, when asked]Ok I found it what cause this problems "Custom Styles". Not Brushes, not Tool Preset, Custom Swatches or Patterns definitely "Custom Styles". What I did? I reset all my preset manager which I add previously. Then restart Photoshop. After opening I added my presets one bye one. First I added my h'all Custom Swatches and quit Photoshop. Result No Crash. Then added my h'all Patterns and quit. No Crash. Then I added my h'all styles (Over 100. These are h'all inside 1 style files) and quit Photoshop. And result CRASHED. I follow adobe solution in this link Photoshop CC 2014 crashes when you quit and save all my styles like a new. But solution didn't work. Still crashing when I added my styles no matter what!
-
Premiere Pro CC 2014 crashing constantly
Premiere Pro CC was great. Premiere Pro CC 2014 is not so great!
Constantly crashing every time I go to render after a while.
It happens so inconsistently I cannot explain.
I wish Adobe would see this post and contact me to resolve.
We pay for 5 seats every month and should not have to deal with software crashing constantly.
Thanks,
JHi, I have the same problem too.
Premiere pro cc 2014 crash constantly. I found problem in the overflow of RAM when I quickly scan (review) my clips on the timeline or resize the clips.
My configuration:
Premiere pro cc 8.1; 16Gb RAM; SSD 120(where i store and work with my video); CPU Intel i72700K; Windows 7 Pro x64
Maybe you are looking for
-
I know some of you are in love with it but there's a whole lot of others who'll agree with me on this one. My 5800XM is one of the worst in history, what happened to customer satisfaction? The fone crashes a lot, the photo gallery shows no photos but
-
Steps Involved in creating Users thru the API
Hi Mark or anybody from Oracle, Your solution to build a string for the XML and then parse it is ok. However I would like to do it programmatically instead of building strings containing the XML. What are the steps and exactly what attributes do you
-
Issue with "Getting Started" tut on Ubuntu
I have installed the NetBeans IDE for JavaJX (latest as of yesterday). This is NetBeans 6.9.1 and JavaFX 1.3.1. My version of Java is jdk1.6.0_18. I am running Ubuntu 10.04 and am up to date. I am attempting to do the tutorial here. So far I have ent
-
Dear all i get some template (written in html/css/javasciprt/jquery) from a web designer to create some wep application, i copy the html code and paste it inside an empty jsf page (inside >af:form) in oracle adf 11.1.2.1, and set the javasciprt and c
-
Repro steps: create new LightSwitch HTML C# app Attach to Northwind OData service - http://services.odata.org/V3/Northwind/Northwind.svc/ include Order_Details, Orders, and Customers add screen -> browse data, choose Order_Details in the tile list th