Prelude CC does not see presets in Media Encoder CC

Question

I'm new at this, but am getting help from someone who has set this up and has it working in a previous version of the software(s), so we're both baffled!
I have defined a preset in Media Encoder CC, but when I go into Prelude CC to utilize it, it does not appear in the list of options.  However, I am able to see and access the preset in Premiere CC .No amount of deleting/reinstalling/cursing has helped, and I don't see anything in the software that would disable it.  I'm running a Windows 7 box.
Any ideas out there?  (stupid computers!!!)

Answer 1

Unfortunately, I only know the workaround on a Mac, but it might help as long as you can track the directories and might help Mac users who have suffered the same fate.
For whatever reason, AME is placing the presets in a new location without Prelude knowing about it.  Ill communication.  Basically, Prelude is looking in one place for the presets and the new Media Encoder is placing them elsewhere.
The workaround is to find where AME is placing them and move them to where Prelude is looking for them.
On a Mac, the solution is to take the presets User-- Documents--Adobe-Adobe Media Encoder--8.0--Presets and move them to where Prelude has always looked for them and where AME always previously stored them.  User--Library--Preferences--Adobe--Common--AME--8.0. On some machines, Adobe created an alias inside of here to point to the Documents folder and that solved it, but for whatever reason, it's inconsistent.