Prem Pro Creatice Cloud hangs up and will not launch on windows 8.1

It stops loading on (Loading Exporter AVI.prm. It was working fine until I updated to 8.1. Adobe says its OK to run with 8.1 I need to get this fixed it has shut down all production. Help please.

Hi Rory Graham,
Thanks for posting on Adobe forums.
We really apologies for the inconvenience. Please tell us if you are using any 3rd party plugins.
Try to reset the preferences :
When launching Premiere Pro from either a Mac or PC, hold down two keys while launching. This automatically throws away Premiere’s preferences.
•For the PC, press Shift+Alt
Please update if this works.
Regards,
Sandeep

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