Premeire elements 12 will only download as files...

Purchased Photoshop Elements and Premiere Elements. Photoshop Elements downloaded correctly. Premier Elements downloads as files only. I don't know what to do next. Thanks for any help.

g7enda
Thanks for the follow up.
Typically when you see the message that you showed in post numbered 5 that means that you have not downloaded the .exe file.
Do you have exe saved to the same place as the .7z file at this time? Are they still on the desktop or both moved to Documents?
Please double check to assure that antivirus and firewall are disabled. When did this message first appear
a. when you applied Run As Administrator to the .exe
b. other
If all else does not work out, then try for another download. If problems continue, Adobe via Adobe Chat might help with a remote
control of your computer (not sure). Here is the link to Adobe Chat, just in case. But, I think you should be able to work through this.
Contact Customer Care
You want to get to a page that looks like the screenshot below where you click on the Chat option.
(If the link provided reverts with the earlier page, select the "Still need help? Contact us." to get to the page shown in the screenshot)
We will be watching for your progress. Do not give up.
Thanks.
ATR

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