Premier Element 9 won't exit

I have Premier Element 9 on my Window 7 (64bit) PC. Whenever I go to the X to close, it will not close. I usually have to force it closed with task manger. I have the same problem on a 32bit Window 7 laptop.

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

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I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??

I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??

It's a 64 bit and this is the message I keep getting when I try to install:
*This installer does not support installation on a 64-bit windows operating
system. If you are installing by browsing through the disk content then
please run the setup.exe from the folder “Adobe Premiere Elements 12/PRE
64”. If you are not installing from the disks please download the 64-bit
version of Premiere Elements 12.*
The Adobe folder on my computer has downloads for both 32 bit and 64 bit,
both of which I tried...any suggestions?
Thanks!

Premier Elements won't open

When I click on New Project in Premier Elements 12 it will show the barber pole for about a minute and then not open. There was a previous thread about this and I tried all the solutions: Updating Drivers, updating Quicktime etc.. and nothing works. Very frustrated because I called phone support and they are going to make me pay for help. Ridiculous.
These are my computer specs:
Elements Organizer 12.0.0.0
Core Version: 12.1 (20140303.12.1.49334)
Language Version: 12.0 (20130925.r.43436)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 76MB
Catalog Cache Size: 2.7GB
System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture: Intel CPU Family:6 Model:10 Stepping:5 with MMX, SSE Integer, SSE FP
Built-in Memory: 6GB
Free Memory: 4.1GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.74
Adobe Reader Version: 11.0
Adobe Acrobat Version: Not installed
CD and DVD drives:
D: (HL-DT-ST DVD+-RW BUS: 1 ID: 1 Firmware: GH70N)
E: (PLDS DVDRWBD BUS: 1 ID: 1 Firmware: DH-12E3S)

Scanny49
I realize that I am late coming to your thread, so please let me know if you have been there and done following when trying to open a new Premiere Elements 12 Windows 7 64 bit new project.
1. Have you right click the Desktop Icon for Premiere Elements 12 and selected Run As Administrator? Do you verify that you are running Premiere Elements 12 from a User Account with Administrative Privileges?
2. Have you created a new (additional) User Account with Administrative Privileges and tried to install and use Premiere Elements 12 from it?
3. Have you tried to launch Premiere Elements 12 after you have disable the Startup programs which run in the background?
See Run/Msconfig/Start Up (disable all) and Services (disable all except leave check mark next to Hide All Microsoft Services).
4. Check out the Hosts file for anything written below the default view
Local Disk C
Windows
System32
drivers
etc
and in the etc Folder is the hosts file whose Notepad document you open by right clicking it, selecting Open, then Notepad. There should be nothing below the last line that you see in the following default hosts file Windows 7.
If you do have to edit the hosts file Notepad documents, make a backup copy of it first.
Please review the above and determine if any of that works for you.
We will be watching for your progress.
Thank you.
ATR
Add On...Did you say whether or not you downloaded and installed the 12.1 Update for Premiere Elements 12 and Elements Organizer 12?

Premier elements won't open:"error 4960:could not load the disk image"*

the download completed but on clicking the .dmg file the error 4960 was displayed as written above. what is the next step?

Which version of Premier Elements are we downloading?
Create a new Admin account and login to the new account. If you are downloading version 10 from www.adobe.com. Redownlaod it.

Trouble downloading Premier Elements 13

Just upgraded from Elements/Premier Elements 9 to 13. Premier Elements won't download (plus I have a very slow download speed in my area). Cookies enabled. Thoughts?

if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Exit Code 7 for Adobe Premier Elements 10

I cannot install Premier Elements 10 on my Mac. I have tried many times and it's getting frusterating. I keep recieving this message:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed
I have a package that is for both the Photoshop and the Premiere Elements and I was able to download the Photoshop part but the Premier Elements part will not install all the way. Every time, it gets to about half way done and then it ejects the disk. I am using disk 3.. am I using the wrong disk? What's wrong? I am desperate.

Here is the solution from Adobe- Adobe patched a fix for this exact issue:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5323
The only problem you will encounter is that Apple will not let you run this fix- you will have to force it to overide the security setting; just read the directions and click on the question mark for the help. stop when you get to INSTALL on the CD then run the adobe patch- it will get a little confusing but keep trying. i will confuse it more if i keep typing. good luck ! it will work !

I have Premier Elements 12 and recently changed my computer to an iMac. I want to re-register my software on the iMac but the Adobe system won't let me. Anyone have an answer? Cheers Brian

I have Premier Elements 12 and recently changed my computer to an iMac. I want to re-register my software on the iMac but the Adobe system won't let me. Anyone have an answer? Cheers Brian

Brian Chapple
I did not see your post 4 until after I had posted just now.
That is one of the drawbacks related to purchasing Premiere Elements as a download from Adobe...the download is specific to the Windows or Mac operating system to which it is downloaded. So all you have purchased that way are the installation files and a serial number for Premiere Elements 12 Windows. If you had purchased Premiere Elements 12 in the box packaging, that comes with a disc for Windows and a disc for Mac.
How long ago did you purchase Premiere Elements 12 Windows? If within 30 days of purchase, you can look into a 30 day money back from Adobe. But you cannot purchase the box packaging from Adobe. It only offers the download purchase from it. You would have to buy from an authorized reseller if you wanted the boxed purchase.
The way it is now, you will need to purchase new installation files and serial number for Premiere Elements 12 for your iMac.
That is the situation that I believe exists. More information if needed.
ATR

Why won't my Premier Elements 13 video production run when I push the play arrow? It worked yesterday.

Premier Elements 13
I am in the process of making a movie with Premier Elements 13; it has been functioning fine--until today. For some reason, it no longer plays when I press the play arrow button to preview recent additions to the script. I have rendered the files. I have exited the program and reopened it. I have turned the computer off and on. None of his helps. Any suggestions?

ATR,
Thanks for your reply and comments.
My Premier Elements program 13 is running on a 64 bit computer with Windows 8.1, with all drivers updated—I think.
When I press the space bar instead of the play button, still no movement at all.
When I created a new video with just a couple of pictures, still no luck getting the play button or spacebar to work.
So far, I have not found the Adobe Premiere Elements Prefs file, even with your instructions. When I get to "roaming" there is no file for Adobe in that folder.
Another clue: When I began to add narration, the microphone did not work, so I changed some settings relating to audio and recording. The problem with the play button began, I think, as a result my getting the mike to work. But since I am not exactly sure what I changed, I can’t go back and reset those settings.
BTW, when I close PE 13 and open PE 11, everything that I created in 11 works fine. That is, the play button advances the time line indicator, as it should. So, the problem seems to not be in my computer settings, but something unique to PE 13.
Dave [Sage—but not feeling very sage-like at the moment. ;-) ]

Premier elements 7.0 installs but won't run, please assist

I have tried many times to install Premier Elements 7.0 on my computer. I have a very large hard drive and large ram capacity. It is able to run Premier elements 4.0 very well, with no problems. To try to resolve the problem, I uninstalled all Adobe Premier Elements components, cleaned the registry, removed almost all programs from the hard drive in order to make sure there was ample room. I checked and my resources say I have plenty of capibility to run the program. I checked for viruses.
I am able to install 7.0 and load the program. I am almost able to open a project (I have tried several projects of various sizes) and every time, just as it is completed loading the project, there is an error message and the program shuts down.
The error says there is a problem with module: ad2mpgvdec.dll and then it tries to send a report to windows online. I ran the program compatibility program with no luck. I am out of ideas. I can't understand how the older versions of Elements run just fine but 7.0 will not.
Any thoughts? I would love to use this program for editing a Christmas video for my daughter.
One other thing, the compatibility wizard says that settings for Premier Elements 7.0 are: DisableNXShowUI Not sure what that means and have been unable to google it. Other than that, it gives me no hint as to how to fix the problem.

Are you saying that the program crashes as soon as you try to start a project -- not when you try to import video into it? This is a very important distinction.
You also say you tried to run the program in compatibility mode? Does this mean you're running it on a less-than-preferred operating system?
Meantime, a Google search on that driver turns up some pretty strange things. Lots of references to Torrent downloads and spyware. Have you run a program like Spybot Search & Destroy lately? It might be a good idea.
Otherwise, if all else fails, this might be worth a call to Adobe Tech Support. There's obviously some sort of conflict going on somewhere, and they'll be able to walk you through the necessary troubleshooting.
http://www.adobeforums.com/webx/.3bbe7d56

Can't get past the licensing screen in Premier Element 10. I've had the program for 2 years with no problems at all. Suddenly the licensing window shows up and won't go away. AMD processor - ASUS MOBO - Win 7x64

Out of the clear blue - the Premier Elements Organize "Licensing Agreement" shows up on my screen. I click "Accept" - it goes away - and within 5 seconds pops up again. I can't get past it. I've used the program successfully for over 2 years. Anybody else having this problem? I use Win 7 x64, I have TONS of disk space (read over 570 GB free on "C Drive"). I have 12GB of DDR3 Memory. I'm using an AMD 6 Core processor with an ASUS mobo. All other programs work fine including several other Adobe programs.

jazztrptman3
Thanks for the follow up. Sorry the news is not better.
Have you done a Tools/Error Checking for the Local Disk C?
Then, maybe
In your uninstall/reinstall troubleshooting, have you
a. uninstalled using the usual Control Panel route
b. did a ccleaner run through with its regular and registry cleaning parts
CCleaner - PC Optimization and Cleaning - Free Download
c. reinstall with antivirus and firewalls Off.
I have been doing some searches....any chance you have a RAID configuration change in your computer environment?
Can you right clicked the program desktop icon and select Run As Administrator? If so, please do so. Are you still running the program from a User Account with Administrative Privileges?
You might want to take a look at some of my encounters with activating Premiere Elements and see if there is anything in that which applies to your situation.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Is your input that you can get paid technical advice from Adobe Tech? I am not sure if it offers (even for a fee) troubleshooting for earlier versions.
Please update us on your progress when you get a chance.
Thanks.
ATR

Why won't Photoshop Elements 11 and Premier Elements 11 load ?

I just purchased Photoshop Elements 11 and Premier Elements 11. I have Windows 7pro, have the disc for Windows and have the serial numbers for both programs. When I put the disc in, I can't get past the welcome screen. Why?

is the install button clickable?
if not, are the other buttons clickable?

Premier elements 9 won let me do anything at all.

I have reinstalled Premier element 9 after my computer crashed and it loads the splash screen but if I click new project etc. the main window appears but it is a gray box with nothing in it. All the menus are greyed out apart from a couple of options in the help menus and the new or open project. If I click either of these nothing happens. Am I doing something really stupid? I am beginning to get very frustrated.
Any help would be appreciated. The screen shot shows what I get and what is shown for the menus.

Try to reset all Skype settings. Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder. Restart Skype. N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Premier Elements 10 won't open

I just installed Photoshop and Premier Elements 10 on my MacBook Pro, OS X 10.6.8. Photoshop works fine.
Premier gives me the following error every time I try to open it. Uninstall and reinstall made no difference.
The message says: Premier Elements 10 has encountered an error.
[/PerforceRoot/PRE10/premier/elements/mac/main/MediaCore/ASL/Foundation/Make/Mac/../../
Src/DirectoryRegistery.cpp-283]
Thanks for your help.

You might get better answers in the PE forum. That's your media file format I/O plug-ins not loading it would seem....
Mylenium

Premier Elements part of Elements and Premier Elements 13 upgrade won't install

I purchased Elements & Premier Elements 13 upgrade, but when installed download only Elements 13 installed, I have the product code for Premier Elements how do I get this installed?

If you are looking for download link then use,
Download Premiere Elements products | 13, 12, 11, 10

Premier Elements Trial won't run

I successfully downloaded and installed the Premier Elements Trial version. It comes up with the Welcome to Adobe Premier Elements purple screen with Organize, New Project and Open Project buttons. When I select any of these buttons a progress bar comes up for 5-10 seconds then goes away and back to the same screen. Nothing opens.
This is installed on Windows 7 64 bit.

Welcome to the forum.
When a user is experiencing crashes, or hangs, I always recommend this ARTICLE. It starts with tips on setting up one's computer to run PrE best, then moves into a series of links on tuning up one's computer and OS, and finishes with links on troubleshooting, including an important link to Got a Problem - How to Get Started. That linked article lists the types of info, and how/where to find it, to best help others remotely troubleshoot the problem.o
Good luck, and if you have already done everything in the first two parts of the article, please see the link to ... How to Get Started, and post the information, so that we can study that, and perhaps find the problem.
Good luck,
Hunt

Premier Element 9 won't exit

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