Premier elements 10 not working

Photo elements hanging on the main screen it gets to loading page then i click on new project but it hangs on loading quick time.prm in top right corner of the loading page then nothing happens please help or i would like a refund as i got this program for editing videos but this does not work.
My PC spec below
More details about my computer
Component
Details
Subscore
Base score
Processor
Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
7.0
5.9
Determined by lowest subscore
Memory (RAM)
8.00 GB
7.3
Graphics
ATI Mobility Radeon HD 5870
7.2
Gaming graphics
4091 MB Total available graphics memory
7.2
Primary hard disk
13GB Free (116GB Total)
5.9
Windows 7 Home Premium
System
Manufacturer
ASUSTeK Computer Inc.
Model
G73Jh
Total amount of system memory
8.00 GB RAM
System type
64-bit operating system
Number of processor cores
4
Storage
Total size of hard disk(s)
1378 GB
Disk partition (C:)
13 GB Free (116 GB Total)
Disk partition (E:)
252 GB Free (330 GB Total)
Media drive (G:)
CD/DVD
Disk partition (H:)
320 GB Free (466 GB Total)
Disk partition (I:)
193 GB Free (466 GB Total)
Graphics
Display adapter type
ATI Mobility Radeon HD 5870
Total available graphics memory
4091 MB
      Dedicated graphics memory
1024 MB
      Dedicated system memory
0 MB
      Shared system memory
3067 MB
Display adapter driver version
8.683.0.0
Primary monitor resolution
1920x1080
DirectX version
DirectX 10
Network
Network Adapter
Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Network Adapter
Atheros AR9285 Wireless Network Adapter
Network Adapter
Bluetooth Device (Personal Area Network)
Network Adapter
Microsoft Virtual WiFi Miniport Adapter
Notes
The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.

p>You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

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Adobe Premier Element 11 not working on Mavericks....

After upgrading Mavericks OS, my adobe premier element 11 purchased at Apple Store is not working and keep on crashing. Any solution?

1st - exactly which operating system?
2nd - From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?

Why does my premiere elements 12 not work ?

Have installed photoshop elements and premier elements 12 photoshop works fine but premier does not .Have tried re installing but no luck I have read that disc my be faulty / hoe do I ge replacement / Thanks Meleches.

Try installing from a different source. Use the link below to download the free trial. Its identical to the full disk version. After installation you can activate it with the serial number from your DVD packaging.
It’s a good idea to uninstall PRE12 before you begin the download.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us

Why is my adobe photoshop elements 12 not working. it says initializing and then it says there is an error and closes itself

why is my adobe photoshop elements 12 not working. it says initializing then error and shuts itself down.

Three things you can try:
1. Clean the superdrive with a proprietory CD/DVD lens cleaner that uses tiny brushes.
2. Perform an SMC reset:
Resetting the SMC (System Management Controller) on Intel-based Macs:
http://support.apple.com/kb/ht3964 and
http://support.apple.com/kb/HT1237?viewlocale=en_US
Resetting your Mac's PRAM and NVRAM:
http://support.apple.com/kb/ht1379
If you are using a Wireless Keyboard:
http://support.apple.com/kb/TS3273
3. Try the free DVD player VLC:
http://www.videolan.org/vlc/
which performs better than the built-in DVD Player.

Why inspect element is not working in firebug after updating firefox to 14 version?

firefox upgraded to 14.0.1. After this, I am not able to see element html code in firebug.
i.e inspect element is not working as expected.

If you still experience this problem, please post it to the [https://groups.google.com/forum/#!forum/firebug Firebug discussion group].
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Why is elements 12 not working with OS 10 yosemite Editing tools aren't working like they used to.????

Can someone tell my why Elements 12 photo editing tools wont work with OS 10 Yosemite?

duplicate, see:
why is elements 12 not working with OS 10 yosemite Editing tools aren't working like they used to.????

My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

Hi vision4success ,
I would like to gather some information regarding your issue, So, please answer the questions below:
What is the exact issue that you are facing?
Do you get any error while installing Photoshop element?
What is the Operating System that you are using?
Since when you are facing this problem. Has it ever worked for you?
What all steps did you try from your end?
If you have any other details regarding the issue that might help us, please feel free to mention that as well.
Waiting for you reply.
Regards,
Sarika

Webi report on OLAP Bex query - Cost element Hierarchy not working Drill down

Hello,
We have a BO report on Bex query, Not on universe, we have a Hierarchy for Cost Element Group, and we are expecting the Drill down functionality for that in BO report, but it does not.
Webi report on OLAP Bex query - Cost element Hierarchy not working Drill down
Any pointers how to do it please
Thanks
Krishna

Hi,
WebI reports on BEx source don't use same Drill feature as other sources, it's replaced by expland/collapse of hierarchy nodes (documented in WebI user guide in § "24.1 Drill defined"). This means you have to create query which selects all hierarchy sub-tree you plan on exploring later in report, otherwise if no data is available under a node there will be no '+/-' sign to visit this part of tree.
You could try first to select "All members" from hierarchy in QueryPanel and see if behavior in report suits your needs. Then you should restrict hierarchy member selection to what's really needed to avoid performance issues.
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Loic

Remove Element does not work

Hi Experts,
I want to loop over a node and remove all elements in this node if they don't match a certain pattern (which needs to be checked by getting the details o these elements).
So looping over the node and checking whether the pattern matches works pretty fine (I've checked by using a counter variable which counts the number of matches and compares to the total size of the node). But removing the elements does not work.
I always get the complete table as the result but not without all those elements I that they'd be removed already. I also check the success status (boolean) of the remove function and it delivers always "true" so it seems to work.
This is the relevant coding:
       for(int c = 0 ; c < wdContext.nodeMatnrlist().size() ; c++){
          wdContext.nodeMatnrlist().moveTo(c);
          GetMaterialDetails(wdContext.currentMatnrlistElement().getMaterial());
          if(!wdContext.currentMaterialDetailsElement().modelObject()
.getOutput().getMaterial_General_Data().getCreated_By().equals("BAIV-SS09-21")){
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               counter++;
any Ideas on this?
Many thanks in advance!
Cheers
Tobias
Edited by: Tobias Fickinger on Sep 4, 2009 7:04 PM

Hi Tobias.
Try this instead:
wdContext.nodeMatnrlist().invalidate();
Regards.
Julio Herrera

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

Why has my Premier Elements 8 stopped working?

Hello,
I have been using Premier Elements 8 for a number of years as it suits my requirements exactly. I now find it will not let me open any previous projects or create a new one, I get a message boxes saying either;
or
And then it does nothing.
I appreciate I am using an older version of Elements, as we are now up to Elements 13, but as I said earlier it suits me fine and does what I want. I just want to carry on using a product I have paid for and am perfectly happy with.
I have resorted to this owing to not being able to find a simple direct email address for Adobe. I am sure there are lots of Elements users out there who are very knowledgeable, friendly and willing to help but why can't I contact Adobe directly. It's their product, why do I have to complain in public - Hey, Guys at Adobe I would have liked to have kept it between us.
Many thanks in anticipation of any advice offered and apologies for sounding a little bit angry. Thanks.

melvyn hughes
This is not Adobe. Rather user to user. Visitors here like yourself. Classically, Adobe offers support for the latest version/purchased/registered. That is the way it is and has been.
Lots of troubleshooting paths to follow, but first the typical drill that I give Premiere Elements 8 users.
1. What computer operating system is your Premiere Elements 8 running on?
2. Are you running the program as the 8.0.1 Update?
3. Do you have the automatic background rendering and autoanalyzer disabled?
4. Does the problem exist with and without the antivirus and firewall(s) disabled?
5. Do you have QuickTime latest version installed on your computer with Premiere Elements 8.0/8.0.1?
6. Are you running the program from a User Account with Administrative Privileges?
Let us try the classical approaches and get more drastic, if necessary, as we proceed.
1. Delete the Adobe Premiere Elements Prefs file and, if that does not work, then delete the whole 8.0 Folder in which it exists
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
8.0
and in the 8.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 8.0 Folder
in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active
so that you can see the complete path cited.
2. If problem still exists,
a. Deactivate the program using an opened project's Help Menu/Deactivate. Close out of there.
b. Uninstall the program the usual Control Panel way.
c. Do a free ccleaner run through (regular cleaner and registry cleaner parts) to get rid of any leftovers from incomplete uninstalls reinstalls.
CCleaner - PC Optimization and Cleaning - Free Download
d. Install the 8.0.1 Update
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 8.0.1 update
3. If all else fails, create a new User Account with Administrative Privileges and install and run Premiere Elements 8.0/8.0.1 there.
We will be watching for your results.
ATR

Premier Elements will not start (needs latest graphic drivers) and HP says I have the latest drivers

AMD says I don't have the latest, but I need to download the latest from HP - and HP says I have the latest.
Is my only option to return the Premier and Photoshop Elements 12?
Is there an alternate mode that allows Premier Elements to work with somewhat older drivers with some degradation in rendering speed?
Is Premier Elements only intended for the latest computers? My laptop is 1.5 years old.
Thanks

selrahcllah
Thanks for the update. Sorry for the delayed response...got detoured.
What is your situation with regard to working in the Premiere Elements 12 workspace Expert, Quick, Expert Guided, or Quick Guided? Are the displays and editing opportunities all functioning at this time?
As for the Elements Organizer thumbnail display of your video....how did you import that file into the Elements Organizer..
a. did you import the video via the Editor workspace and then let the video be automatically placed in the Elements Organizer
or
b. did you import the video in the Elements Organizer via the Elements Organizer's File Menu/Get Photos and Videos from...
What are the video and audio compressions and file extension for this video with the blank Elements Organizer thumbnail?
The first thing to try is deleting the video from Elements Organizer. Then importing the video into a Premiere Elements 12 Expert project to get it into the Elements Organizer by the automatic route.
Do not forget to right click the Elements Organizer thumbnail and select Update Thumbnail when you see the thumbnail blank (no trace of the first frame of the video).
I am trying these non-chip routes right now to get them rule in or out. We could add creating a new catalog and deleting the Elements Organizer setting file, but let us see how you do on the rest in this post.
From what you wrote, it sounded like Adobe Help took you a long way and got Premiere Elements 12 working, for everything but the Elements Organizer thumbnail playback. Give them another chance when it comes to the chips on this. Ask for a supervisor if necessary.
Based on your expected reply to the questions and suggestions above, I think it practical to pursue the above rather than switch to another program at this time.
What do you think?
We will be watching for your progress.
Thanks.
ATR

Premier Elements 8 not playing video back

I was having trouble running Premier Elements 7 due to a Wave_Warp issue. Program would not even load so I ran out and bought the latest ugrade verion 8. I uninstalled version 7, installed version 8 on my Windows 7 2GHZ laptop and boy am I disapointed.
I created a new project, imported standard MOV video files to the time line, hit play and NOTHING, NADA.. the playhead won' move. Tried MP3 files, different other kinds of clips, same result. The only way I can get it to move is by dragging it. What a piece of crap. I need to make a video, and I've spend most of my day hunting the forums unsuccessfully for reasons why my old version of Premier Elements wouldn't start up, now this.
I will be taking this software back to the store in search of a full and complete refund.

Welcome to the forum.
If you do wish to work with the problems, with either version, take a look at this ARTICLE to see the types of info that would be so very useful to help diagnose issues.
To help gather info on media files, which will be very helpful, please see this ARTICLE.
This ARTICLE might prove useful for setting up your computer for an editing session.
As for PrE 8, Adobe offers a 30-day, money-back guarantee, so you can return it for a refund.
Good luck,
Hunt

VOB Video files play in Premier Elements but not in Organizer

I just purchased a new Dell Studio 15 Laptop, running Windows 7 (64bit), with an i7 cpu, and my VOB video files play and show a thumbnail in Premier Elements 8 but do not in the organizer. Has anyone found this problem and a solution?

Hunt
Thank you for responding so quickly. I first installed my Premier Elements 8 and Photoshop Elements 8 on our Vista desktop computer, and everything worked fine. I purchased my laptop with a high end cpu, hoping to improve performance, and moved my application over, and now I am unable to play these videos when in the Organizer, while they do play in Elements (they played in both applications on the slower Vista computer).
I tried to update premier elements to 8.0.1, (I am running 8.0) but the updater sayes no updates are available.
I created the VOB files from my old family video tapes using a Sony DVDirect DVD Recorder, model MRD-MC6 if that helps. I didnt try to strip data from the files, because I dont know how, and think I shouldnt have to, given that everything worked fine on my older Vista desktop.
One other clue- if I try to import one file at a time to the organizer, I get the following error message:
"The selected file cannot be played because your system does not have the required compressor/decompressor (codec) installed.
Perhaps the Organizer and Premier Elements use different codecs, and the on in my organizer doesnt work." Any ideas how to check if I have the proper codec(s)?
Paul

Premiers Elements can not localise the video converter canopus ADVC110

I use the converter ADVC110 together with Premiers Elements. If I start a new project and search a new source (Video importer), I don't get an Information about the source

puapuas
What version of Premiere Elements are you using and on what computer system is it running?
Is your issue "It worked before but not now" or "it never worked before"?
If you have Premiere Elements 13, please be aware that this new version does not support DV Capture or HDV Capture
as did the versions before it. It does offer a workaround. Are you somewhere in the workaround when your problem exists?
Please give more details on what you are doing...
If you are doing a DV or HDV Capture firewire into Premiere Elements (version earlier than 13), there is no Video Importer in the
route. It is going to be Add Media (11, 12, or 13) or Get Media (before 11), your selection of DV or HDV Capture, and then the Premiere Elements Capture Window.
If you think it would help in the exchange of information, please include a screenshot of the related areas involved in the problem.
From what you have written so far, I am not seeing the rationale behind exploring Legacy Drivers without a lot more basic information
on your problem.
Looking forward to your follow up.
Thank you.
ATR

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