Premier elements 10 won't load

can't install Prem Elements 10 to computer using Windows 8. have dvd. error message says not compatible w Windows 7. Then it says use disk 2 - nope, that didn't work either.
What do I need to do?

copy the installation files to a directory on your desktop.
right click setup and click 'run as administrator'. if you see another compatibility message, use compatibility mode to install.

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Photoshop elements 12 won't load up on my PC. The first time I try to load it up I get a large egg timer, which lasts about 3 seconds. The programme then closes and if I try to load it again I get the circular icon which spins for 1 second and disappears.

Photoshop elements 12 won't load up on my PC. The first time I try to load it up I get a large egg timer, which lasts about 3 seconds. The programme then closes and if I try to load it again I get the circular icon which spins for 1 second and disappears. I've tried rebooting several times but nothing happens. Please help!

Hi,
Please try resetting preferences?
On Windows: Goto %appdata%\Adobe\Elements Organizer\12.0\Organizer folder and rename the files “psa.prf” (to say psa_old.prf) and “status.dat” (to say status_old.dat).
Try launching Organizer and see if it launches fine.
Thanks
Andaleeb

Help! Premiere Elements 7 won't load project

Premiere elements 7 won't load my project. Icon just spins - for about 10 minutes - then it freezes. Figures that I am so close to finishing!!! What are my options? Can I copy the project and open on another computer? Can I download a newer version of Pre and upload the unifinshed project?? Any help is greatly appreciated!!

Welcome to the forum.
Unfortunately, PrE does not offer that many options, if a Project goes "off."
However, these would be my first steps, and pretty much in this order:
Go to the PrE AutoSaves, and change the View to Details, so you can see the Dates/Times. Try Opening the very latest one. Note: if you have not changed the default, there should be five AutoSave files, and they should be located in the PrE AutoSave folder, in the Project's heirarchy. You want the latest one, not the one with the highest increment. AutoSave 03 could be newer, than AutoSave 05.
If that does not work, then try this - Move your Assets to a new location. Then, Open your original Project. As it loads, you should be presented with "Where is file _____?" and that is what you want.Here is the tricky part. If you have many Assets, and hopefully they are in the same folder, or a few folders, and not spread around the system. I would move all Video Assets to a Video folder, all stills to a Stills folder, all Audio to an Audio folder, etc. as you want to isolate things. When presented with the "Where is file ____?" navigate to the folder with that file, and locate it. PrE will then relink to all used Assets in that folder. This is why I would segregate Assets by type, to isolate the problem, if possible. If all of your Video files load fine, you will get a "Where is file ____?" for the stills, or the music, and repeat. If the Project fails on one Asset type, then you have located the bad Asset by type, and can repeat the exercise, by segregating each file in that Asset type, to a unique folder, navigating to each folder, when prompted, until you find the bad Asset.
In the tests above, never do a Save, but only a Save_As, so as to not overwrite the original PREL file.
Good luck, and hope that it is a bad Asset, and nothing more.
Hunt

Premier elements 9 won let me do anything at all.

I have reinstalled Premier element 9 after my computer crashed and it loads the splash screen but if I click new project etc. the main window appears but it is a gray box with nothing in it. All the menus are greyed out apart from a couple of options in the help menus and the new or open project. If I click either of these nothing happens. Am I doing something really stupid? I am beginning to get very frustrated.
Any help would be appreciated. The screen shot shows what I get and what is shown for the menus.

Try to reset all Skype settings. Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder. Restart Skype. N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Premier elements 10 hangs when loading on importingquicktime.prm

I am unable to use Premier elements 10 because it hangs while loading "importingquicktime.prm". It then goes back to the opening menu. Organizer works fine as does Photoshop, which was bought as a complete pack. I have the latest version of quicktime 7.7.1. I have checked my laptop and it has easily enough spec to cope with the programme.
I have been onto Adobe customer Support. Their technicians seems totally unaware of the probelm and seem to find it hard to grasp what is happening. They keep asking what error message comes up. There IS NO error message.
They got me to turn of all other programmes including the antivirus and to set up a new catologue in Organizer. Still the same problem.
I have spent so long on the phone to them that I will need a bank loan to pay for the phone bill. On two seperate occasions they have agreed to phone me back sometime during that day. Both times they failed to do so. It seems that they have a department called customer service and service is the last thing they want to offer.
I am surprised that Adobe seem not to know there is a problem as there has been a number of posts on this forum on the same subject.

For a quicker response, I'd suggest that you post your query on the Premiere Elements forum http://forums.adobe.com/community/premiere_elements

Premier Elements 10 won't open

I just installed Photoshop and Premier Elements 10 on my MacBook Pro, OS X 10.6.8. Photoshop works fine.
Premier gives me the following error every time I try to open it. Uninstall and reinstall made no difference.
The message says: Premier Elements 10 has encountered an error.
[/PerforceRoot/PRE10/premier/elements/mac/main/MediaCore/ASL/Foundation/Make/Mac/../../
Src/DirectoryRegistery.cpp-283]
Thanks for your help.

You might get better answers in the PE forum. That's your media file format I/O plug-ins not loading it would seem....
Mylenium

Photoshop Elements 10 won't load

Hi
I've installed Photoshop Elements 10. When I try to load the program it seems to load, but as soon as it opens it shuts down again. After this has happened once, it won't load at all unless I restart my computer. I've re-installed the program multiple times, but it hasn't made any difference.
Can you help?

I'm running Windows 7 Professional on an Alienware 14X. Its got an i7 processor and 16GB RAM. It works if I load from the editor, but not if I try and load any other way.

Premiere elements 11 won't load

Premiere element 11 will not load on my Windows 7 PC. Running the adobe premier elements11.exe file has no effect at all.
Any help would be gratefully received!

philw_45
Did we establish yet if this is a "it worked before but not now problem" or "it never worked" type problem?
Given you have Premiere Elements 11 on Windows 7 (presumed 64 bit)...
Make sure that Premiere Elements 11 is closed. Right click the Taskbar, select Task Manager/Processes, and do an End Process for any Adobe Premiere Elements process that you find opened.
Make sure that you are working with the Folder Option Show Hidden Files, Folders, and Drives active.
Then...
Go to
Local Disk C
Program Files
Adobe
Premiere Elements
11.0
and, in the 11.0 folder, find the files named Adobe Premiere Elements 11.exe and Adobe Premiere Elements.exe. Double click the Adobe Premiere Elements.exe file and see if Premiere Elements 11 opens. If it does, create a desktop shortcut for it and open the program from it. That choice will have you bypassing the Welcome screen when you open the program.
If the idea goes nowhere in the direction of a solution....
Do the deletion of the BadDrivers.txt file via
Local Disk C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
and
Make sure that you have the latest version of QuickTime installed on your computer with Premiere Elements.
Make sure that you are running the program as Run As Administrator or from a User Account with Administrative
Priviledges.
If no success, at this point, Help Menu/Deactivate within the program, close the program, do an uninstall in Control Panel area,
use ccleaner on the system, then reinstall the program with firewalls and anti-virus disabled. Speaking of anti-virus, at the
very beginning of all this, you might want to disable the anti-virus to determine if it or one of its updates has gotten you into
your present situation.
An, if all else has failed to work, there is always creating a new User Account with Administrative Priviledges and just opening the program there.
Let us review the results from the above and then decide what next if necessary..
Thanks.
ATR
Add On...My desktop and laptop both have Intel HD Graphics and present no issues on Windows 7 64 bit and Windows 8 64 bit with a variety of Premiere Elements programs.

Premier Element 9 won't exit

I have Premier Element 9 on my Window 7 (64bit) PC. Whenever I go to the X to close, it will not close. I usually have to force it closed with task manger. I have the same problem on a 32bit Window 7 laptop.

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Photoshop elements 12 won't load on 2nd computer

Got PE12 for Christmas and have loaded it on desktop (for home use) and am trying to load it on laptop (for travel use). Won't load. Took multiple attempts (5) to finally get it to load on desktop.

Intel Core 2 Processer - 2.2 GHz, 4 GB Memory, NVidia GeForce 8600 graphics, Windows 7 on both computer. Both Desktop and Laptop have Photoshop CS 5 installed and are usable.
Got out external DVD drive and connected it to 2 different USB ports. Progress bar at top showed that it was reading the drive until it got to just of 50% and then message 'Please insert disk in DVD drive'
Think there is a problem with the disk. FYI, the serial number for the software is <removed>. I have not registered this software after installing it on the desktop, rather wanted to get it installed on both first.

Help appreciated. Using Mac OSX 10.9.5. Photoshop Elements 11 won't load returns error 213:5 (Problem has occurred with licensing of this product)

Have tried following but no solution so far:
1. Uninstall and reinstall
2.Removed com.adobe.photoshopElements.Plist, and further uninstall and reinstall
3. Set up new admin account (to address possible missing permissions) and launched PSE 11 but same problem
4.Booted in safe mode to exclude possible plug in issues- no difference
(Adobe Premier Elements 11 still works fine). I suspect the PSE 11 problem is license key related??? but can't find any further info and am at a loss what to do next.
Any suggestions for a fix would be most appreciated

That error means there is a critical crash or signature error in the licensing system. Could be that you may need to check your system's security certificates, firewall and other things...
Mylenium

Premiere Elements 8 won't load recently saved project

I'm using Adobe Premiere Elements 8 to create a highlight video. I made two videos last year and didn't have this problem but this video is slightly longer. About twenty minutes total consisting of approximately 100 video clips. I've added one more group of clips and not when I try to load the saved project I just get a gray blank screen. The load message finishes but nothing appears. The drop down menus are mostly still grayed out. No good selections except to press load project again. This causes a system error that shuts down the application. Any tips or tricks are appreciated.
Thanks,
Dave Flick

Bill, here is the good news.
I updated the Quick Time like you suggested but no help. I updated the video driver but no help. I disabled the hardware acceleration but no help. During this time I realized the problem started after I upgraded McAfee. I remembered the new McAfee Real Time scanning effected my Outlook software. So I disabled the McAfee Real Time scanning and then Premiere Elements 8 would successfully load my saved project. What a relief. I went back and Turned On the McAfee Real Time scanning but changed the setting to only scan programs and documents, not all files as previously set. I'm back in business and really appreciate your help. Thanks a million.
Dave Flick

Premier Elements Trial won't run

I successfully downloaded and installed the Premier Elements Trial version. It comes up with the Welcome to Adobe Premier Elements purple screen with Organize, New Project and Open Project buttons. When I select any of these buttons a progress bar comes up for 5-10 seconds then goes away and back to the same screen. Nothing opens.
This is installed on Windows 7 64 bit.

Welcome to the forum.
When a user is experiencing crashes, or hangs, I always recommend this ARTICLE. It starts with tips on setting up one's computer to run PrE best, then moves into a series of links on tuning up one's computer and OS, and finishes with links on troubleshooting, including an important link to Got a Problem - How to Get Started. That linked article lists the types of info, and how/where to find it, to best help others remotely troubleshoot the problem.o
Good luck, and if you have already done everything in the first two parts of the article, please see the link to ... How to Get Started, and post the information, so that we can study that, and perhaps find the problem.
Good luck,
Hunt

Adobe premiere elements 11 won't load error 6

The program no longer loads or does anything useful.

Hi,
My operating system is windows 7.
I have reinstalled Adobe Premiere Elements and done the CCleaner and now the program will open but crashes moments later.
Any help with this matter would be appreciated.
Best regards,
Juanita Pytellek
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notify the sender immediately, and please delete it; you should not copy it or use it for any
purpose or disclose its contents to any other person.

Adobe photoshop elements 8 and premier elements 8 will not load with security numbers.

purchase HP computer in 2011. hard drive crashed. replaced for free by HP.
but software never reloaded on computer.
computer now works and I cannot load adobe software that was never used.
Office did load with help of computer geek today.

Go into the program files (program files(x86) for a 64-bit system), find the Elements 8 folder and within that Plug-ins>ImportModules and delete the Adobe TWAIN plugin. (You may have trouble scanning directly into the editor after doing this)

Premier elements 10 won't load

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