Premier Elements 11 installed but does not launch
I installed premier elements 11, the installation did not have any problems, but when I click on the icon nothing happens. It does not give an error message, is does not try to do anything, it simply does not launch. I uninstall, turn off the norton software, did a clean boot to prevent other services to load, re-installed the software and the problem continues.
I have window 7 64 bits 8 gb memory, more than enough disk space. What else can be wrong that is preventing the application from launching?
Hi,
Could you please try the following solutions and see if any of these work:
1. Navigate to 'PhotoshopElementsEditor.exe' located inside:
Win x64: C:\Program Files (x86)\Adobe\Photoshop Elements 13
Win x32: C:\Program Files\Adobe\Photoshop Elements 13
Right click on 'PhotoshopElementsEditor.exe' and select 'Run as Admin'
2. Just after this keep on pressing 'Ctrl+Alt+Shift' on Windows (or Command+Option+Shift on Mac). You will get a popup asking to delete Elements settings file. Click Yes.
If the above does not work, please try the following:
3. Please rename SLCache folder present at location "<root drive:>\Program Files (x86)\Common Files\Adobe\SLCache"
Also please rename opm.db on your machine to resolve this issue @ <root drive>\Users\<user name>\AppData\Local\Adobe\OOBE
Now re-launch the application.
4. In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
5. Try launching with anti-virus off or removing PSE from conflicting list.
If none of these work, please let me know.
Regards,
vaishali
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Click on the link to see more details and screenshots.
OS X: Connecting a Wi-Fi printer to your Wi-Fi network
http://support.apple.com/kb/ht3500
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