Premier Elements 12 Crashing

Premier Elements 12 keeps crashing.
roblem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Adobe Premiere Elements.exe
Application Version:                           12.0.0.0
Application Timestamp:                     530bd1ca
Fault Module Name:                          MSVCR100.dll
Fault Module Version:                        10.0.40219.325
Fault Module Timestamp:                  4df2be1e
Exception Code:                                  c0000005
Exception Offset:                                00001ed7
OS Version:                                          6.1.7601.2.1.0.256.48
Locale ID:                                             2057
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Can anybody help
BJ

WhiteLeroy
Thanks for your recent posts detailing your TImeline issues. Because of the varied remedies and setbacks with which you are dealing with, let us recap for a moment about some basics so as not to take anything for granted.
Premiere Elements 12 on Windows 8.1 64 bit
1. What is the video card/graphics card that the computer uses and is it up to date according to the web site of the manufacturer of the card? Does you Device Manager/Display Adapters area show 1 or 2 cards?
2. Review your settings under Edit Menu/Preferences/Audio Hardware ASIO Settings.
3. Delete the Adobe Premiere Elements Prefs file, and, if necessary, the whole 12.0 Folder in which it exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
4. Do a ccleaner run through (regular cleaner and registry part)
https://www.piriform.com/ccleaner
5. Assure that you do not have pile up of preview files, conformed audio files, or conformed video files.
See Libraries\Documents\Adobe\Premiere Elements\12.0 and Adobe Premiere Elements Preview Files Folders (for preview files), Media Cache Files Folder (for conformed audio cfa and pek).
See Edit Menu/Preferences/Media and the Media Cache Database area Clean button.
6. Generally check Scratch Disks for location and free space at the location to which each is directed.
See Edit Menu/Preferences/Scratch Disks.
7. General question...how project specific have these issues become?
Please review and let us rule these factors in or out.
Thanks for the follow ups.
ATR

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Adobe Premier Elements 7- crash-when burning says" Please insert a blank disk" and already a disk in

I have a Adobe Premier Elements 7. I have had a lot of problems with it of crashing and not burning.. I just had my computer wiped out and installed everything back on like windows xp service pack 3..etc. First I have Windows XP service pack 3 with an Intel Core 2CPU ,6400 @213GHz, 2.13 GHz, 1.98 GB of RAM. When I went into disk menus premier elements 7 crashes... why is that??? also I tried to burn a DVD and does the progress of burniing and almost done burning WHILE there is a dvd in the drive and says"Please insert a blank disk and click ok to burning" why doe sit do that also? I just had adobe reinstalled and my computer wiped out? Please respond and help.. I am using this program as a business of video editing and nee this solved.

Along with Steve's questions, let's talk about the process of Burning a DVD-Video.
From PrE, which is doing the authoring of the DVD-Video, the first thing that happens is a quick check of the Project and the Menu Set chosen. This happens in an instant. Next, the program must Transcode the Timeline to MPEG-2 that is fully DVD-compliant. This takes some time and is a very intensive process, stressing the computer, and also heating things up greatly. This process will often cause a poorly ventilated, or poorly cooled computer to crash with either a reboot, or a BSOD (Blue Screen of Death). Every component, save for the video card, will be stressed like few other programs can do. PrE uses a 2-pass Transcode, where it goes through the entire Timeline, and maps out sections with high motion, or great detail. It builds a "script" on how to proceed, and then goes back at the Timeline with that script, but also still looking for ways to improve things. This is about 90% of the entire Burn Disc process. Nothing has yet to be burned. Instead, files are created in the Scratch Disk folders. Now, the program takes those newly created MPEG-2 files, the Menus, and all navigation such as Markers, and assembles them into another working folder, in the full DVD structure of VIDEO_TS folder with the IFO, BUP and VOB's. When this is done, the actual physical Burn starts. This is quite a ways into the total process. It is at this point, that the program looks at the burner and the blank media, and not before.
When the program cannot get the necessary info from the burner, or the blank media, it will throw an error message, similar to yours. Also, "SenseCode Errors" usually indicate a problem with the burner, or the media.
Now, let's address this last bit. Is the firmware for your burner up to date? If not, update/flash the firmware. This will be available from your burner mfgr's. Web site. Next, what brand of blank media are you using? Verbatim and Taiyo Yuden are the most recommended brands. Memorex, TDK, newer Ritek and all store brands should be avoided at all costs. Last, is your burner a fully-certified multi-drive? If so, it should be able to handle +R, or -R media. What type are you using, and are you sure that this is blank media, and not a disc that you have already burned, or even attempted to burn?
Hope that we can stop the crashes, and get you to burning.
Good luck,
Hunt

Premier Elements 10 crashed when I reset my monitor panel (Windows Restore Workspace). I cannot retrieve my saved work. Advice please?

Premier Elements 10 has crashed (again) Usually I follow the procedure and recover the work.
This time I cannot recover either the original or the Copy.
The crash happened when I tried to restore the monitor from a separate monitor.
I pressed Windows<Restore<Workspace and it crashed.
There is 5 gb of work sitting there which I cannot access.
Advice and help welcome, please.

Wivenhoe Bob
What computer operating system is your Premiere Elements 10 running on and does the computer use a NVIDIA GeForce video card/graphics card?
Please read the Announcement at the top of this forum on the Premiere Elements 10 NVIDIA Ge Force issue which forces the user to roll back the driver version to around May 2013 in order to work with Premiere Elements 10. For your convenience, the following is a copy/paste of that Announcement.
Announcement:Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are
experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video
card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as
far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013
in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this
regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver
roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Do you run the program with the AutoSave feature On? If so, please check the Adobe Premiere Elements AutoSave Folder which should be (by default)
in Libraries/Documents/Adobe/Premiere Elements/10.0 Then right click the latest AutoSave for this crashed project and select Open With Adobe Premiere Elements 10.0.
Where do you save the project.prel for this project?
Can you go to that hard drive save location (probably LIbraries/Documents/Adobe/Premiere Elements/10.0), right click the project.prel file, and select
Open With Adobe Premiere Elements 10.0.
If necessary, I will post instructions for deleting the Adobe Premiere Elements Prefs file and, if necessary, the whole 10.0 Folder in which it exists.
We will be watching for your details and results.
Thank you.
ATR

Premier Elements 3 crashes when 'Burn' button clicked or 'Export to DVD' selected

After compiling a slide show in Premier Elements ( including rendering, previewing, saving) and I then try to either “Burn” or “Export to DVD” the programme immediately shows “Adobe Premier Elements.exe application error. The instruction at 0X0000000 reference memory 0X0000000. The memory could not be read.” OK or Cancel immediately shuts the program down and can’t be re-opened until the computer is re-started. On shut down a second message is displayed “The instruction at 0x00f96cb7 reference memory at 0x00000000. The memory could not be read. OK to terminate.’ I have replaced the RAM. I have repaired the programme many times with my original disc. I have uninstalled and reinstalled the programme many times. I have uninstalled Nero in case of a conflict. These fixing attempts seemed to have stopped message 2 appearing and the programme can now be restarted after it crashes without having to reboot. I have not been able to cure message 1, it crashes completely at any attempt to ‘burn’ a DVD or ‘export to a DVD’. I can use Windows to burn other discs without problems. I have previously burnt many other slideshow DVD’s without problem.
I cannot find anything similar to this fault in PE forums.
Hope to find some help.

Rosemary,
Trying to remember the full article, I do not think that I used too much "jargon," but in case that I did, I'll give you a quick distillation. You might want to still read on, as much more will be covered in that article.
When one starts a Project and then does a Save, a file is written to the location that the user chose. That file is [Project Name].prel. That file uses a computer language called XML. In the article, I show and example of a little bit of that language. That file ONLY contains a series of lines that link to the location of all Imported Asset files - the AV files, the still images, etc.. Those links are to where the various files were located on one's computer, when they did the Save. Next, there are a series of instructions for PrE to work with those linked Assets. These might be along the lines of "cut Shot_01.AVI at 00;00;30;00 and then again at 00;00;45;00," or "apply the Gaussian Blur Effect to Shot_02.AVI." Things like that. PrE is what is called a non-destructive NLE (Non Linear Editor) program, in that it never directly does anything to your original Assets, but only to the info gathered from them though those links. Your files are untouched, unless you were to do an Export/Share to that location, with the exact same name.
The .prel file only has some programming language inside. It is basically a database of links and instructions - not one Asset. It is not until a user does an Export, or Share (those terms basically mean the same thing, but in later versions, some of the old Export functions are now only under the Share tab), that any playable file is generated from PrE. Until then, there is nothing to play, only to Open in PrE (so long as the linked Assets still exist).
I hope that this makes sense. Many users are under the mistaken impression that Save will yield a playable file, or that one can play a .prel file. That is not the case, as explained above. This question has come up often enough, that I did the article to point out the differences, and give some tips on how to really get what one wishes.
After you read through the article, please do not hesitate to post any questions. What I want is something that is useful to all, regardless of their level of computer expertise, or their knowledge and familiarity with PrE, or any other NLE program.
Just let me know,
Hunt

Premier Elements 13 crashing whenever I try and use the top menu? Why?

Recently purchased Premier Elements 13. I am in the middle of a project and although I can edit the timeline if I try to do anything from the top menu it simply crashes and closes the programme down. Any ideas?
I am using a PC Windows 7. Have all the updates and installed Quick Time. What else can I do?

Vince
Sort of a check list to make sure that nothing got overlooked by me along the way...
1. Did you double check the video card/graphics card's and its driver's control panel offered you in the computer to determine if there are some settings there that you could fine tune?
2. Have you created a new User Account with Administrative Privileges and installed and tried to run the program from there? I think that we mentioned that but
I am not sure of the outcome on that - whether it was put off temporarily or done and found not to matter.
3. Did you ever work with new source of installation files?
http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
Remember to read and carry out carefully the web site's "Note: Very Important Instructions" to avoid an Access Denied message.
Do you have any video editing or special programs on your computer (maybe even special plug-ins or codecs that you installed) that
might be candidates for interfering agent.
ATR

Premier Elements 12 Crashes on OSX Maverick

I am trying to use Premier Elements 12 on a MAC with OSX Maverick latest updates. When I start editing a project the program crashes at some point every single time with the Unexpected Error Has Occurred message. All of my work is lost even though I have named and saved the project. The files used in the project are also missing from Elements. I can't get any work done. I see lots of stuff online about Premiere Elements 11 but nothing about 12. I have work to do and need help fast. I have done a reinstall with my firewall and screensaver off but it didn't help.

try resetting your preferences by holding down shift-ctrl-alt while starting premiere elements 12. if done correctly you'll see a confirmation dialog.

Premier elements keeps crashing

i am having trouble with premier elements 12, every time i save a new project.. it crashes when i eventually find the locating folder and try to play it ??

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premier elements 12 crashes on opening and closing

Premiere elements 12 crashes on opening and closing.   New Lenovo laptop with I7 processor and 8Gb RAM.

When I hit the X in the upper right hand corner to close the program I get the little spinning circle indicating the program is trying to do something. When I click again on the program window, I get an error window stating that Adobe Premiere Elements 12 is not responding. It givse 3 options: check for a solution, close the program or wait for the program to respond. This is the problem details:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name:                        AppHangB1
Application Name:                             Adobe Premiere Elements.exe
Application Version:                           12.0.0.0
Application Timestamp:                     52251824
Hang Signature:                                  2827
Hang Type:                                          0
OS Version:                                          6.1.7601.2.1.0.256.48
Locale ID:                                             1033
Additional Hang Signature 1:           28274b0f11ed25b4cb51d233f19762db
Additional Hang Signature 2:           33cb
Additional Hang Signature 3:           33cba566967f0185e41e4060c623d622
Additional Hang Signature 4:           2827
Additional Hang Signature 5:           28274b0f11ed25b4cb51d233f19762db
Additional Hang Signature 6:           33cb
Additional Hang Signature 7:           33cba566967f0185e41e4060c623d622
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
The close does complete the save.
After closing the program with the “Close Program” option there are no Adobe processes left in the Task Manager list.
Thanks for the help!
ron

Premier Elements 2 Crashing

I have used Premiere Elements 2 for years without a problem, editing movies of upto 50 minutes. All of a sudden, with a project that is only 9 minutes long, error messages flash up telling me that Prem Elements is running low on system memory and the computer crashes. I can only do about 2 things to the timeline before the system decides it can't cope. IT IS GETTING RIDICULOUS!!!!!!! Now, i am not a computer geek, so i have no idea what i am doing wrong but i do know that my computer has enough RAM to cope. I've also had ' Debug Error. Abnormal program termination'. What is going on??? And why, is it happening now when i have never had a problem before????

I assume you're working on an older XP machine. Premiere Elements 2 will not run on Vista or Windows 7.
That said, if it used to work but suddenly you're having problems, the most likely reason is that your hard drive is filling up and/or defragmenting. How much free space is on your C drive? You really shouldn't operate a program this intensive with less than 30 gigabytes free -- much more, if you're also storing your video and project files on your C drive -- and that should be defragmented weekly. (You should also be running at least 2 gigabytes of RAM.)
Temp files can also fill your drive up invisibly. Advanced System Care is free from IOBit software and it will clear off those temp files and clean up your registry.
http://forums.adobe.com/thread/390602?tstart=0
And don't forget to defragment also!
And do make sure you've got all of your Windows updates. Go to Windows Update manually and get even the non-critical updates. Then go to the Apple web site and make sure you have the latest version of Quicktime.
http://forums.adobe.com/thread/416585?tstart=0
There could also be issues with your source files -- but we can cross that bridge once you get your software in order.

Premier Element 8 crash when drag clip

I'm able to capture clip from my DV cam but everytime I want to drag
the clip into the timeline... the software just crash & close.
BTW I'm using the trial version.
Pls help me...

Now, when a program crashes, there is often a "breadcrumb trail" left behind. This ARTICLE will give you tips on finding "clues" in those "breadcrumbs." The trick is to follow any/all links in the error and warning messages, at the time of the program crash, in Event Viewer. This can take some time, and many of the trails will end in screens of useless code, that no one can understand.
At the very bottom of that article is "The Case of the Unexplained." It links to a MS video. It's a bit long, but funny and extremely interesting. It offers some great troubleshooting tips, plus points one to the tools. Those are extremely useful. Those are not "Easy Button" fixes, but are very useful.
Good luck,
Hunt

Premier Elements 12 crashes

Running Windows 8 64 Home current. No new software installed. Video runs 34 minutes. Program runs for anywhere from 5 minutes to hours, then message says program has stopped working. Not running any programs simultaneously except for background apps. I don't know what the conflict running services. 1 terabyte hard drive, 8 gigs RAM.
Does anyone know what I might try?

Mike
Before you do anything, how are you going to reinstall Premiere Elements 12, from installation files downloaded from Adobe or from an installation disc purchased in boxed packaging from an authorized reseller?
Why are all the project's files on the desktop? Why did you move them from the default Libraries/Documents/Adobe/Premiere Elements/12.0?
Apparently you have on the desktop
1. Adobe Premiere Elements Previews Files Folder
2. Adobe Premiere Elements AutoSaves Folder
3. Encoded Files Folder
Is the project file (project.prel) there also?
I am not clear what your intent was there. Was this your beforehand plan to have all one project and its assets go to one place so that
you can delete it more easily?
And, not sure about "pics, videos, graphics, sound fx and music in another folder."
If you uninstall the program, your projects should survive. Very very important -Just do not move, delete, or rename files and folders that were imported into the project after the project's save close. The project needs to trace back to them at the location where they were when they were first imported into the project. Major headaches here if media are disconnected from the project.
Can you get into the program long enough to get to an opened project and go to Help Menu/Sign Out? If so, do that first. If not, then skip this step.
Then uninstall the program from the Control Panel/Installed Programs area.
Do a free ccleaner run through (regular cleaner and registry cleaner parts) to get rid of any leftovers from incomplete installs or uninstalls.
CCleaner - Download
Reinstall the program from installation files or installation disc with the antivirus and firewall(s) disabled.
(let the program install to the default locations on the Local Disc C).
Once the program is installed, update 12 to the 12. 1 Update using an opened project's Help Menu/Update.
If you are unsure if you have any questions about the above, please ask for clarification before starting any of the above.
We will be watching for your progress.
Thank you.
ATR

Premier Elements 7 crashs

I get the opening screen with the workspace and the menu pop up, when I try to make a selection of any of the 3 choices on the pop up I get a needs to close error and it shuts down. This is really irritating as I bought this a couple of months ago and installed it, have not had time to really get into it so just now discovered this problem. Any suggestions other than to never buy an Adobe product again.
I am running Windows XP with 2 gig memory.

And certainly update to the latest Quicktime too! It plays a very important role in the function of the program.
Here is more information on updating your system, from the FAQs to the right of this forum.
http://forums.adobe.com/thread/416585?tstart=0
Also, I recommend keeping your system maintained. Every month you accumulate hundred of gigabytes of temp files and lots of fragmentation.
http://forums.adobe.com/thread/390602?tstart=0
Finally, if there are other things unique about your installation -- That it's installed on a second hard drive, on computer with less than 20 gigs of free hard drive space, that you're running it on a laptop -- that might be important to let us know too.

Premiere Elements 12 crash, lost all saved data on a new project.

I was working on a short project that had many video and audio clips. About 3 hours into the project Premier Elements 12 crashed. Now It will not open the saved data. It simply tells me "An unknown error occurred while opening the project" Am I SOL? Is this what I should expect as a regular from Adobe? More importantly, is there a method to recover the project? I am a new user to Adobe Elements and video editing in general.
Thanks,
Jordan M-

I've attempted to update the software. When I open the program up and go to the Help tab and Check for Updates, it tells me that it is already up to date. I've noticed through screen shots that other users' icons say 12.1 Mine does not and I still have performance issues while trying to render or upload.
My computer runs high end games at max settings, so as far as I can tell, my computer works fine. I would like to understand these updates further before I continue to analyse the issues I am having.
Also,
I ran a Program Compatibility Test and it tells me:
Issues found:
Program Compatibility:
Incompatible Application (referring to Premiere Elements 12)
Publisher Details:
Make older programs run in this version of Windows,
Package Version 1.5
Publisher Windows.
Make older programs run in this version of Windows,
Package Version 1.0
Publisher Microsoft Corp."
Detection Details:
"Windows Version 6.1
Architecture x86"
I don't want to flood you with to many questions. My priority is to just update the darn thing to see if that is my issue. I thought I would mention the test above as additional info that might be helpful.
Thank you for your help thus far, It's been of great use.
Jordan-

After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

Jeanval have you tried a different web browser? For more information on how to download your purchased software please see http://helpx.adobe.com/creative-suite/kb/find-download-link.html.

Adobe Premier Elements DVACORE.DLL Crash

Premier Elements 12 keep crashing on startup or shortly after startup with the same error message. Here's the problem details:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Elements.exe
Application Version:    12.0.0.0
Application Timestamp:    523cd4d5
Fault Module Name:    dvacore.dll
Fault Module Version:    11.0.0.0
Fault Module Timestamp:    523cc5bf
Exception Code:    c00000fd
Exception Offset:    00000000000698b6
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
System:
Windows 7 64 bit with 16GB RAM.
Processor is an Intel Core i7-2760QM 2.4GHz
Display is an NVIDIA NVS 315
Here is what I have done so far:
1. Updated the latest graphics card from Nvidia website directly (manufacturer)
2. Tried installing older legacy versions of the driver (11 or 12 previous versions)
3. Uninstalled antivirus (McAfee)
4. Reinstalled antivirus and checked instances for programs
5. Checked Nvidia control panels and changed stereoscopic and 3D settings
6. Running in msconfig (safe boot with minimal resources) I did this to see if a service or process would be causing the crash
After reading this software's forums and a several other suggestions (spend probably over 40 hours on reading and trying fixes) there doesn't seem to be a fix for this. What is the cause of this crash?

Technician907
Thanks for the follow ups. Sorry that the news were not better.
I am not sure how worthwhile it might be, but here are some possibilities
a. create a new User Account with Administrative Privileges and try to install and run Premiere Elements 12 there.
b. Download and install a new set of Premiere Elements 12 installation files...or for 13 for that matter...
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
or
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
When you go this route, you need to read and carry out carefully the web page's "Note: Very Important Instructions"
in order to avoid an Access Denied message.
The history on the dvacore.dll is encouraging. But, please review and consider.
Please update us on your progress when your schedule permits.
Thank you.
ATR

Premier Elements 12 Crashing

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