Premier elements 12 wont open

my premier elements 12 wont open at all and the photoshop 12 opens but the screen freezes straight away, was halfway through a video project but have been having difficulties from the beginning- the screen freezing when adding text and the playback and audio stuttering. Help!

Lindaos
Just some supplemental comments....all information is important in troubleshooting.
I do not know if I am ready to suggest deleting the BadDrivers.txt file at this point. If and when we get to that point, the BadDrivers.txt
file for Premiere Elements 12 Windows 7 or 8 64 bit can be found in the path:
Local Disc C
Program Data
Premiere Elements
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete.
Note: The version 12 BadDrivers.txt file exists in the Premiere Elements 12 Folder along with Folders for other versions as well as 12.
For prior versions of Premiere Elements, this BadDrivers.txt file would be in the folder of its version.
Also, in order to see the above path, you need to be working with Folder Option Show Hidden Files, Folders, and Drives active.
We look forward to more details of your issue so that we can rule in or out factors involved in your problems. Although video card driver considerations are important to the details package, there are a lot of other possibities in that package.
Thanks.
ATR

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